About the ability to get a job and. What are Key Skills for a Resume?

In every second resume, applicants write how creative and ambitious they are and how much they want to work only for the benefit of the company. Half of these skills are added for ballast, but among the standard skills there are some that are useful to everyone.

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We already have a lot of copywriters, journalists and writers, so why do you need one if your work with texts has nothing to do with it? Hint: 36% of employers, according to the hh.ru portal, refuse an interview and don’t even consider a resume if cover letter was compiled with errors. That is, they won’t even invite you if they see that you described your “functionality.”

The inability to connect two words can become a wall on the path to promotion. A novice engineer can work only with hardware for several years. But the job of a manager, for example, is not so much in development as in management. This means you need to write letters, memos, assignments, reports... and put all your effort into learning your native language in order to keep a new job and salary.


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Expressing thoughts verbally goes hand in hand with the previous rating point. Moreover, speaking skills help not only in work. If your job requires you to make presentations or hold meetings, then this is a mandatory requirement for work. And if you sit in silence in an office or laboratory, the ability to talk allows you to adapt to the workplace faster. Gloomy silent people are loved only by other gloomy silent people, and even then not very much.

To show that you can talk, you don't need to speak in poetry or constantly chat. The rules for good oral communication are different:

  • Smile.
  • The ability to listen to the interlocutor and not interrupt.
  • Calling by name.
  • Simple and succinct answers to the questions asked.
  • Ability to present facts consistently and logically.

Actually, that's all. And don't try to make jokes if you've never tried yourself as a comedian before.


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It seems that this is an innate character trait. It either exists or it doesn’t. But in fact, it can be pumped up.

You need it more than the employer, because without a healthy dose of confidence you can’t build a career. Agreeing with everyone and listening to other people's instructions is convenient for anyone except you. The truism that you need to believe in yourself to achieve something will always be true. However, there is a line between confidence and arrogance, so don't try to show off how cool you are right in the interview. Learn gradually, and in line for an interview, try to at least straighten your back.

7. Ability to manage time


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This is one of the cornerstones of productivity. Even if you are not interested in this topic, you will still have to work - that is, produce a product of labor - so you need to allocate your time wisely.

According to statistics, an average of two and a half (!) hours are spent per day on social networks alone. On Lifehacker you can find so much material on this topic that reading the articles can be equated to a university course.

Of course, your performance and your bonus do not depend solely on how well you schedule. But you know better where to spend the time freed up as a result of competent planning.


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In fact, this skill is almost impossible to find in the list of requirements for a job applicant, because few people see a direct relationship between communication professional community and work. But this may affect performance. For example, if you are involved in a field that is rapidly developing and want to keep up with progress, you need to constantly learn from others' experiences. And if you visit industry events, then you have a chance to find customers and partners there. In addition, knowledge of the community makes it possible to find and consult with experts.


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Jokes about the confrontation between accountants and administrators are still popular, oddly enough. It is assumed that today everyone without exception has experience communicating with technology.

And if you come to the office, then on the very first day you need to figure out where the company stores electronic documents and in what messenger the departments communicate with each other. Yes, and contacting technical support with the wording “I didn’t do anything, it was all he himself,” pointing a finger at a frozen computer, is no longer respectable.

And the better your skills, the more opportunities you have for career growth. You don't have to become a geek, but you need the basics like air.


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Many people can work strictly according to instructions, but truly tasty and profitable projects and positions go to those who can look at things from an unusual angle and quickly solve complex problems. This skill alone can be done, and if the ability to quickly find a way out is accompanied by other qualities, then there is no price for you.


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No, no, no, not in the sense that everyone should look for clients and be masters of cold calling. You just need to know how to bargain. For example, when you are talking about a salary increase or determining the size of your future salary. Learn to sell your time and receive comfort as a reward. You need to be a good trader to reschedule a deadline, negotiate project changes proposed by the team, or negotiate remote work.


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In the last few years, all recruiters seem to be obsessed with the ability to work in a team. They want to see team players even in professions where individual work is important.

However, teamwork, like other items on this list, is a chance to achieve career growth. Even if you don't strive for leadership positions, understanding the common goals of the team inspires intensive work.


Still from the film “Guest from the Future”

This is the main non-core skill that helps you live and work. Intelligence is your knowledge and your ability to work with information, emotional intelligence is the ability to apply your knowledge in real situations. Empathy helps to interact with others, and most importantly, it can also be developed.

Posted on 12/15/2017

Any company strives to find the best employee for each position that requires a number of mandatory professional skills. Fortunately, most job seekers possess these skills in one form or another. Employers determine the capabilities of candidates based on the list of skills they provide, as well as the indicated advantages/disadvantages. Thus, every job seeker must prepare himself for the job search, taking into account all the means of communication that the employer pays attention to. The following means of communication should be considered: your resume, cover letter and interview.

You can submit in better light your skills and confirm them with previous work experience. In this article, we have provided a sample list of required professional skills that must be included in your resume. You can edit this list and add additional skills to your resume to suit your needs. Below is a table with examples of professional skills that you can include on your resume. The table is divided into main professions and the skills they require.

Skills and abilities Lead Manager Sales and Marketing, Customer Service Programmers, designers, Research and development, teachers
Time management skills + +
People management skills +
Personal communication skills + +
Skills business communication + +
Oral skills + +
Business management skills + +
Strategic Thinking +
Creative thinking + + +
Organizational abilities + +
Effective Listening Skills + + +
Decision making ability + + +
Problem solving skills + + +
Negotiation skills + +
Ability to work in a team + +
Ability to conduct trainings +
Ability to train others +
Ability to learn quickly + +
Effective Study Skills + +
Analytical skills + +
Ability to make risky decisions + +
Sales skills + +
Ingenuity + +
Responsibility + + +
Reliability + + +
Creativity + + +
Determination + + +
Business ethics + +
Critical Thinking Skills +
Customer Service Skills + + +
Perseverance + +
Multitasking + +
Tact + +

Skills to include on your resume

Below are examples of skills and abilities that can be included in a resume.

Key skills - sample for resume

  • analytical thinking, ability to plan;
  • developed oral and interpersonal communication skills;
  • organizational skills, ability to prioritize;
  • analyzing problems, using judgment, and being able to solve problems effectively.

Examples of other special skills

Oral and written communication, ability to establish rapport with partners and clients, business development, high level of customer service, attention to detail and organization, self-sufficiency and proactiveness, hospitality to clients and partners, professional speaking and presentation skills, ability to conduct effective trainings with others.

  • motivation, initiative, high energy;
  • oral communication skills;
  • decision making, critical thinking, organization and planning;
  • tolerance and flexibility in different situations.

Other skills:

  • leadership communication skills;
  • business leadership skills;
  • technical and technological skills;
  • organizational skills;
  • project management skills;
  • marketing and key sales skills.

Examples of professional skills for different professions

Key skills for project managers

  • experienced team leader with the ability to initiate/manage different functional teams and multidisciplinary projects;
  • critical thinking, decision making and problem solving skills;
  • planning and organization;
  • excellent interpersonal communication skills;
  • Project management skills: influence, leadership, ability to lead, negotiate and delegate authority;
  • conflict resolution;
  • ability to adapt to conditions;
  • stress resistance.

Key skills for teachers

  • motivation;
  • initiative and high energy;
  • developed oral and personal communication skills;
  • decision making, critical thinking, organizing and planning skills;
  • tolerance and flexibility in different situations.

Key skills for accountants

  • analytical thinking, planning;
  • accuracy and attention to detail;
  • organization, ability to prioritize;
  • problem analysis, use of judgment, ability to solve problems effectively.

Key skills for customer service

  • developed communication skills;
  • problem analysis and solution;
  • organizational skills, focus on customer service;
  • ability to adapt, ability to work under pressure;
  • initiative.

Classmates

What professional skills should you include on your resume? Example

The qualities you want to tell your employers about should be clearly stated and not just thrown into the wind. Communication skills/responsibility and creativity - all this, of course, is wonderful, but meaningfully useless.

So, let's go over the skills you keep forgetting to mention. If you don’t know what to write in the “skills” column, there is one more material for you!


Important!

As a reminder, the skills you present to your employer must be directly relevant to the position for which you are applying. Brevity and specificity are the first rule of a resume.

// Leadership

Of course, this is an important skill for anyone involved in managing a company or even working in a team - each team member will sooner or later be faced with the need to take initiative. So, if you know that you can be a leader in a team at some point, then this quality can always be mentioned (and even necessary!).

We write:

you know how to resolve conflicts in a team, are ready to help colleagues, listen to criticism, are ready to lead, take responsibility for the team’s decisions... - everything sounds more specific than “I have leadership qualities.”

// Communication skills

This quality-skill is directly related to leadership. The fact is that you not only need to be able to communicate with people, but also understand that there must be a factor of business relations and mutual benefit between you. When you write “outgoing”, you don’t need to think about the fact that you have great friends and are great friends with your colleagues.

We write:

networking, knowledge of cold calling techniques, building relationships with clients, ability to work in a team.

Important!

It's good (wonderful, great, no price for you) if every skill you mention is supported by an example in your resume that proves that you have it. For example, compare the “outgoing” Ivan or Ivan, who organizes events and has attracted famous speakers using his ability to communicate and search for contacts.

// Organization

Firstly, in Russian, “organization” can have two related meanings: you are organized, punctual, you understand what a “systemic” approach is, or maybe you understand how to organize a lot of people and make the gears turn. So in this case we would advise you:

We write:

organizing events, monitoring meetings, scheduling, planning ( great word for resume!), time management

// Responsibility

This is only mentioned by those people who just want to tell the employer “you can trust me!” But there is much more the right ways prove that you are a responsible employee, for example, by mentioning that you were involved in project activities or that you were engaged in serious financial calculations - everything that had a specific result would be useful to mark instead of “responsible”.

We write:

project activities (completed n.

projects), working with clients n., creating an advertising company n.

// Learning ability

We are all trainable. Otherwise, they would not be able to talk, write, eat, or walk. This is a normal skill not only for humans, but also for animals. Another unnecessary and too “general” word for your resume.

We write:

independently studied the n. program, mastered the n. programming language, actively attended trainings, created a personal website, desire to use skills in different departments

// Critical thinking

You know that nowadays everyone is a film critic.

Professional skills in a resume

But what in reality - when you need to show the skills of a real analyst, say something after the presentation, everyone suddenly loses their thoughts.

We write:

search for information, ability to analyze n. in n., reporting in n., reviewing

// Stress resistance

This is an irreplaceable, wonderful and very necessary skill. But it’s not really a skill—it’s a character trait, just like communication skills, for example. You can learn to deal with stress, but most likely, when applying this characteristic to yourself, you mean that you can work under pressure, under deadlines and under pressure. fast pace. So say it!

We write:

ability (EXPERIENCE!) to work under deadlines, ability to make quick decisions, knowledge of the market, understanding of competition in the industry, ability to cope with crisis situations

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Introduction

Chapter 1. Knowledge, skills and abilities in the learning process

Chapter 2. Functioning of the triad “knowledge-abilities-skills” in modern didactics

Chapter 3. Practical aspects of acquiring knowledge and skills

Conclusion

List of used literature

Introduction

Relevance. As is known, the transition from a state of lack of training to a state of certain training is carried out through mastering a certain amount of knowledge, skills and abilities, and each didactic process has well-defined fundamental capabilities in terms of the quality of their formation in students over a given time.

Until the 80s In the 20th century, it was traditionally believed that the content of specialist training comes down to only these components. Later two more were identified - experience creative activity and the experience of an emotional and value-based attitude to reality.

The formation of general educational skills is one of the priorities modern education, which predetermines the success of all subsequent training.

In the new educational standards for primary general education, special attention is paid to the formation of general educational skills, as well as various methods of activity: they are allocated in a separate block both at the level of minimum content and at the level of requirements for the level of preparation of those graduating from primary school.

Issues of general educational skills have been studied in pedagogical science and educational practice for more than a decade, however, they still main drawback modern education, including primary education, is associated with the inability of schoolchildren to learn.

Teachers primary school while they are having difficulty transitioning to orientation towards new goals primary education, formulated during the modernization of the structure and content of education: to teach younger schoolchildren to study, to shape their educational activities.

As before, the main emphasis is on mastering knowledge, skills and abilities.

The effectiveness of learning will increase noticeably if the student begins to meaningfully work on his development, begins to strive to independently find and eliminate his mistakes - when writing, in speaking, in organizing his own activities. To do this, he needs to learn to research, analyze his own activities in order to identify his mistakes, so as not to make them in the future, and his achievements, in order to record and reproduce them. That is, the effectiveness of training directly depends on the formation and development of general educational skills.

Purpose of the study– consider the problem of forming a mechanism for acquiring knowledge and skills in the learning process.

Research objectives :

1. Consider the features of knowledge, skills and abilities in the learning process.

2. Analyze the functioning of the triad “knowledge-abilities-skills” in modern didactics.

3. Determine the practical aspects of acquiring knowledge and skills.

Object of study– fundamental characteristics of knowledge and skills in the learning process. Subject of research- determination of the features of the formation in the learning process of the mechanism for assimilation of knowledge and skills.

Research hypothesis: we proceeded from the fact that the acquisition of knowledge and skills is a complex process, including mastery of a set of various operations and actions.

1.

Knowledge, skills and abilities in the learning process

Knowledge in teaching is understood as the basic laws of a subject area that allow a person to solve specific production, scientific and other problems, i.e. facts, concepts, judgments, images, relationships, assessments, rules, algorithms, heuristics, as well as decision-making strategies in this area.

Knowledge is elements of information connected with each other and with the outside world.

Properties of knowledge: structureability, interpretability, coherence, activity.

Structurality is the presence of connections that characterize the degree of comprehension and identification of the basic patterns and principles operating in a given subject area.

The interpretability of knowledge (to interpret means to interpret, to explain) is determined by the content, or semantics, of knowledge and the ways of its use.

Coherence of knowledge is the presence of situational relationships between elements of knowledge. These elements can be interconnected into separate blocks, for example, thematically, semantically, functionally.

Knowledge activity is the ability to generate new knowledge and is determined by a person’s motivation to be cognitively active.

Along with knowledge, there is the concept of data. Although a clear line between data and knowledge cannot always be drawn, there are nevertheless fundamental differences between them.

Data is an element of knowledge, i.e. isolated facts, whose relationships with the outside world and among themselves are not fixed within themselves.

There is a distinction between declarative knowledge - statements about objects of the subject area, their properties and relationships between them, and procedural knowledge - they describe the rules for transforming objects of the subject area. These can be recipes, algorithms, techniques, instructions, decision-making strategies. The difference between them is that declarative knowledge is the rules of communication, while procedural knowledge is the rules of transformation.

  • stored (remembered);
  • are reproduced;
  • are checked;
  • updated, including restructured;
  • are transformed;
  • are interpreted.

A skill is understood as a method of performing an action mastered by a person, provided by a certain body of knowledge.

7 Key Competencies to Look for When Recruiting

Skill is expressed in the ability to consciously apply knowledge in practice.

Skills are automated components of a person’s conscious action that are developed in the process of its implementation. A skill emerges as a consciously automated action and then functions as an automated way of performing it. The fact that this action has become a skill means that the individual, as a result of the exercise, has acquired the ability to carry out this operation without making its implementation his conscious goal.

The strength of knowledge assimilation is one of the goals of training. The result of strong assimilation is the formation of stable knowledge structures that reflect objective reality, when students are able to update and use the acquired knowledge. However, in practice this goal is not always achieved. Everyone knows the student motto: “Pass (the exam) and forget how.” bad dream» .

But if knowledge is forgotten, then why waste time (and money) on learning it?

The purpose of training is professional skills and abilities.

Research by psychologists has shown that acquired skills remain forever, and skills last for years, and theoretical (declarative) knowledge is quickly forgotten. However, in many cases, the strength of knowledge acquisition is the goal of intermediate stages of learning.

Modern understanding of mechanisms educational activities, leading to a strong assimilation of knowledge, allows us to formulate a number of recommendations.

IN modern education thinking dominates memory. Students should save their energy, not waste it on memorizing low-value knowledge, and avoid overloading their memory to the detriment of thinking.

Prevent the consolidation in memory of what was incorrectly perceived or what the student did not understand. The student must memorize what has been consciously learned and well understood.

The material requiring memorization should be contained in short rows: what we should carry in our memory should not be of vast dimensions. From the rows to be memorized, exclude everything that the student himself can easily add.

Remember that forgetting what you have learned occurs most intensively immediately after learning, so the time and frequency of repetitions must be consistent with the psychological laws of forgetting. Largest quantity repetitions are required immediately after students are familiarized with new material, i.e., at the moment of maximum loss of information, after which this number of repetitions should gradually decrease, but not disappear completely. It is advisable for students not to time their own reproduction of the material to coincide with the moment immediately following the perception of the material, but to first let it rest for a while. Experimental studies indicate that the best reproduction occurs, for the most part, not immediately after the first perception of the material, but some time (2-3 days) after it.

When intensifying students’ involuntary memorization, do not give direct tasks or instructions: it is better to interest students, and from time to time “stir up” the interest that arises.

Don’t start learning something new without first forming two the most important qualities: interest and positive attitude to him.

Follow the logic of presenting educational material. Knowledge and beliefs that are logically connected are absorbed more firmly than scattered information.

Rely on the fact established by science: an important form of strengthening knowledge is its independent repetition by students.

Follow the logic of learning, because the strength of knowledge that is logically interconnected always exceeds the strength of assimilation of scattered, poorly connected knowledge. Provide opportunities for students to review the material with different sides, from different angles of view.

Since the strength of memorizing information acquired in the form of logical structures is higher than the strength of isolated knowledge, knowledge presented in logically integral structures should be consolidated.

In teaching practice, repeated repetition of the presented educational material is often a means of solid assimilation of knowledge. However, relying primarily on mechanical memorization, without a deep awareness of the internal patterns and logical sequence in the system of acquired knowledge, is one of the reasons for formalism in teaching. Memorization and reproduction depend not only on the objective connections of the material, but also on the individual’s attitude towards it (for example, the student’s interest in knowledge). An important condition for the sound assimilation of knowledge is proper organization repetition and consolidation of knowledge. Knowledge acquired independently is most firmly absorbed when performing research, search, and creative tasks.

You can interest an employer if you immediately write in your resume about what you can do. This will help him determine how quickly you can adapt and understand the nuances of the work.

Key skills in a resume: examples

To understand how to write about your skills correctly, you can look at an example of professional skills in a resume. Just be sure to make allowances for your personal experience, the employer’s requirements and the specifics of the future position.

Possible professional skills

It is worth understanding that in this section of the resume you need to indicate your main skills. If you do not yet have work experience, you can enter the results of your pre-graduation internship. Almost all resumes can include the following skills:

  • working with a PC;
  • knowledge of foreign languages ​​(indicating your level) - this can be fluency, the ability to perceive written information and translate it with a dictionary;
  • ability to analyze documents;
  • planning work and organizing the labor process;
  • ability to make quick decisions.

But they should be used in cases where you do not have practical experience or any achievements.

Skills for Communication Careers

When sending your resume to an emerging vacancy as a sales consultant, you must describe your experience and indicate what you can do. The seller's professional skills may include the following:

  • experience in communication and direct sales;
  • ability to adapt and find an approach to the client;
  • opportunity to work in stressful situations, under pressure;
  • willingness to communicate politely, without imposing one’s own position;
  • the ability to step back, but at the same time fulfill your responsibilities;
  • ability to solve problems without involving administration.

You need to convince the employer that you can communicate with people and sell products.

But for a psychologist there will be different requirements. You can tell him what he has worked with and what he can do best. He may have the following professional skills:

  • diagnostics of personality and relationships;
  • solving problems in the team and family;
  • conducting tests and interpreting their results;
  • conducting trainings;
  • solutions to personal growth problems;
  • listening, empathy, reassurance;
  • finding approaches to each client;
  • implementation of psychological rehabilitation measures;
  • working with phobias, shocks, stress.

Skills of specialized specialists

The selection of candidates begins with resume assessment. If you want to get an interview, then indicate your main skills, without hoping that a couple of general phrases will be enough. You can look at an example of professional knowledge for a system administrator resume to understand what to include. The following skills can be distinguished:

  • practical experience in installing and diagnosing networks;
  • providing technical support and working with clients;
  • diagnostics of failures and problems;
  • experience working with servers, installing them and configuring them for specific tasks;
  • monitoring the operation of systems;
  • risk planning and development of IT structure restoration schemes;
  • ability to work with Windows programs;
  • knowledge of technical English;
  • installation of equipment, adjustment of its operation;
  • control of the appropriate level of information security;
  • working with technical documents.

Don't overdo the listing! Too many declared programs may raise doubts about your level of proficiency in each of them. After all, real competence is not acquired even in one month.

But professional skills in an accountant’s resume may look like this:

  • maintaining tax and accounting records;
  • knowledge of relevant legislation;
  • ability to work with accounting entries;
  • inventory skills;
  • ability to manage primary documents;
  • knowledge of the principles of calculating sick leave and payroll;
  • skills in writing and submitting reports;
  • knowledge of the Client-Bank system and specialized accounting programs;
  • ability to carry out mutual settlements, reconciliation acts.

You should not write about skills that you do not possess. After all, this can be revealed at an interview or on the first day of work.

To be an employee or head of a legal department, you must be able to work with documents and search for the necessary information.

As a lawyer, the following professional skills are generally expected:

  • ability to draw up and analyze submitted contracts;
  • negotiations;
  • representation in courts;
  • carrying out claim activities;
  • drafting legal documents;
  • support of the company's activities;
  • legal support for the organization’s work;
  • representation of the company in government agencies and various authorities;
  • ability to work with legal documents And legislative framework presented in electronic form.

Having indicated such skills, be prepared to confirm them at the interview.

The employer may ask for specific examples or give you a practical problem that will require these skills.

Professional skills for a resume are an integral part of the document, most often a separate block. Using them, the employer determines the applicant’s capabilities as an employee of the company. You need to choose them carefully in order to attract the recruiter with whom the further conversation will take place.

What is - Professional skills for resume

Professional qualities are a set of personal qualities and skills that a specialist acquired during. They help to improve in the future and benefit the organization.

Quite often, a resume contains qualities that are only conditionally professional. For example, a developed sense of humor. If a recruiter is looking for a person to fill a lawyer position, he will not rate this quality highly. But for a corporate event host, he can be considered professional.

Before delving into the definition of professional skills, we recommend that all job seekers, or those who are just about to find a new promising job, familiarize themselves with the online course: « New job: strategy, preparation, search.” In three days you will be taught how to present yourself in the best way possible.

What professional skills should I include on my resume?

Basic 3 rules for writing a resume

To describe professional knowledge and skills in a sales resume, simply follow three principles:

  • Conciseness. If you write little information, doubts will appear. If there is an excessive number of points, it will be difficult to read the resume. It is better to choose an average number of skills – 6-9;
  • Compliance specific vacancy. It is necessary to position yourself at the “executive-manager” level, so that when viewing a resume, the recruiter immediately understands who he is dealing with;
  • Presentability. The information in your resume should sound strong and beautiful. You should write specifically. For example, sales experience (5 years in the wholesale department). If you have experience in personnel management, you need to indicate in the document how many people were in the team.

General skills

The employer will definitely appreciate your ability to establish contact with counterparties in writing and orally, achievements in the field of service, organization of work processes, public speaking experience and other abilities. But in any field, employees are valued with high motivation for results, initiative, energy in solving problems, competent speech, speed when making decisions, responsibility. This is what will help

Directions to career growth You will be advised by a consultation with Career Vector specialists. Experts will guide and support your actions to achieve new levels.

Applicants often indicate that the candidate must have:

  • Technical skills;
  • Leadership qualities;
  • Marketing skills;
  • Experience in organizing and managing processes.

The modern labor market requires new knowledge modern technologies. To get a sought-after internet profession, additional training is often required.

Special Skills

There are special skills that professionals have. The list is general and not suitable for every specialty.

Professional skills in a resume are as follows:

  • (specific language and level);
  • Knowledge of programming languages;
  • Business communication skills (written and oral);
  • Efficiency in searching for information;
  • Planning;
  • Procurement experience;
  • Sales analysis;
  • Negotiation experience;
  • Experience in handling objections;
  • Care in preparing reports;
  • Willingness to work in a team;
  • Independence in decision making;
  • Ability to use methods of persuasion;
  • Experience with programs (1C, Word, Excel);
  • Ability to operate office equipment;
  • Experience in telephone sales (“cold”, “hot” calls);
  • Collection and preparation of statistical data;
  • Direct sales experience;
  • Working with commercial proposals;
  • Merchandising experience;
  • Motivation and training of employees.

Each profession requires certain abilities. It is imperative to indicate them in the appropriate section of the resume. Among the listed skills, you can find those suitable for a specific specialty.

To determine your professional abilities, take the “Career Guidance” test

The optimal number of skills in a resume is 6-9

Examples of skill descriptions

It is important to understand that the list of professional skills in a resume must be consistent with the requirements for a specific position. For example, accuracy can hardly be called mandatory professional quality top manager. But for the secretary it will be a tangible advantage. Therefore, when writing a resume, you should consider how relevant the skill is to your profession.

You can see standards and examples of the most successful resumes in the book by Vladimir Yakub. A certified specialist and MBA teacher, one of the best headhunters in Russia shares his experience and examples in his book “A winning resume. 1:0 in your favor!” Buy a book, sell yourself and make successful career!

An example of a description of the professional skills of a sales consultant

The position of sales consultant attracts many. But not everyone stays in this role for long. The profession is not suitable for hot-tempered and conflict-ridden people. Sanguine and phlegmatic people usually achieve great results in it.

Key skills for a sales consultant resume:

  • Ability to interest buyers;
  • Ability to handle objections and prevent conflicts;
  • Knowledge about products in a particular store (clothing, equipment);
  • Individual approach to the buyer, determining his needs and assistance in making a choice.

An example of a description of an accountant's professional skills

Let's consider what qualities an accountant needs for a resume:

  • Punctuality;
  • Organization;
  • Performance;
  • Accuracy.

Skills that need to be indicated in the document:

  • Preparation of primary documents;
  • Working with large amounts of information;
  • Knowledge of the Civil Code, Labor Code and Tax Code of the Russian Federation;
  • Knowledge of rules and experience in accounting and tax accounting.

An example of a description of a driver's professional skills

Key skills for a resume could be:

  • Driving experience (15 years);
  • Knowledge of Moscow and the Moscow region;
  • Careful driving style;
  • Polite communication with clients;
  • License category C, driving experience without accidents – 7 years.

An example of a lawyer's professional skills description

Professional skills and abilities in a lawyer’s resume:

  • Knowledge of the Consultant Plus and 1C programs;
  • Knowledge of contract, labor and commercial law;
  • Experience in using the services “My Arbitrator”, “Card Index of Arbitration Cases”;
  • Competent preparation of procedural and legal documentation.

An example of a description of the professional skills of a manager (director)

Skills for a resume for a management position:

  • Creation from “0” of effective activities of the commercial service (marketing, sales department)
  • Experience in personnel management of up to 1 thousand people (motivation, training, selection and dismissal);
  • Market research (analysis of the organization’s competitiveness and customer requests);
  • Forecast and implementation of sales plan.

An example of a description of the professional skills of a secretary

Basic skills for a secretary:

  • Proficiency in English (level);
  • Knowledge of the basics of office work;
  • Experience using MS Office programs;
  • Proficiency in office equipment.

Writing a resume online

There are dozens and hundreds of candidates vying for one position, so it’s important to stand out. At this stage, it is impossible to attract attention to yourself with personal charm. Therefore, in order to write your professional skills in a non-standard and correct way, you should use original services for writing a resume online:

  • Zerply. This social network received high praise among developers and designers, as it will be possible to publish a portfolio there;
  • CVmaker. The service is suitable for creating a standard, but stylish resume. It provides six free templates designed in a classic style.
  • Each has its own skills, which must be taken into account. After compiling your resume, you should imagine yourself as a manager who needs an employee for your position. Changes should be made until you are satisfied with the result. You don't need to make a very long list, otherwise your resume will be put aside.

For some reason, most people still think that success depends on the level of professionalism in the profession. It depends on how well you understand your immediate work, whether you are an engineer, programmer, marketer or seamstress. I have one very good friend, who once said that a good specialist is a public specialist. If you are a professional, but no one knows about it and no one works with you, what's the point? If you are an excellent specialist, but cannot convince others of this, declare yourself on the market, publicly convey your ideas to others, then why should others perceive you as successful? Often people who want to realize themselves in society lack not professionalism, but the ability to be an effective leader both in relation to others - to lead, and in relation to themselves - to behave and manage their effectiveness.

If you start studying the topic of leadership a little more in detail, you will learn that instead of a high IQ level, true leaders have high level EQ - emotional intelligence. These people may not be able to do the work of an executive, but they know how to delegate, take responsibility for the result and make decisions. Of course, you must be a professional in your field, but without the proper soft skills, this will often not lead to scaling your success.

In any case, each of us would always like to speak, speak, persuade, plan and earn so well that there would be no competitors for you. Unfortunately, during our studies at schools and universities, we did not acquire the skill of self-education at all, but did what we were told to do. Do you remember at least one class in which the teacher gathered expectations from a particular seminar from a group of students and really focused on your needs? In general, the education system is built in such a way that a person does not need to think much, but just needs to learn and not make mistakes - this is a fact that has long been known to everyone. Here, by the way, is the most dangerous thing: the existing educational system teaches you to be afraid to learn, afraid to make mistakes, afraid to do something wrong, different from others. As a result, the majority of the population is afraid or does not know how to defend their position and rights, make clear and informed decisions, analyze the situation (before doing something), or the other extreme - do it, and not spend years thinking about what would be worth changing in your life. As a result, many people find that learning is a burden for them.

In reality, learning is an interesting and integral process in the life of every person who wants to make a career and become the best professional in your industry or market. In many Russian companies, unlike Western ones, managers still devote two-thirds of their working time to anything other than personnel development. Successful companies have long implemented a training and development system, and mentoring is the most important function of any manager. Without personal development there will be no career development.

This book will help you, as a leader, entrepreneur or employee, understand how to achieve results and your goals faster through continuous professional, personal and personal growth.

What makes it possible to accelerate your development?

By consciously choosing certain areas of development, you begin to pay more attention to situations and actions related to achieving your chosen development goals. You purposefully try to gain exactly the experience that is necessary in order to develop in the direction you need. Thus, you do not go with the flow of life, but move where you want, using both planned steps and new opportunities that arise in your professional activity.

What prevents people from developing:

  • Lack of knowledge of where, why and how to develop, vague and unrealistic plans;
  • Lack of willingness to change anything current work and life in general; at the end of the training (webinar/master class/lecture), forget everything that happened an hour ago and get over it as soon as possible emotional state rather than something constructive;
  • Doing only what you are good at and fear of taking on other new tasks and projects;
  • Lack of desire to search and find time to think about your actions and their results;
  • Lack of interest in feedback about the success of one’s actions.

I have a good friend, let’s call him “Ivan”. Ivan has been constantly coming to all my master classes, trainings and webinars for 4 years. Of course, he also attends classes in other projects. A kind of training vampire - a freeloader. He has been walking for four years - nothing has changed in his life in four years. Eternal student. A good example that reflects that simply going to educational events is pointless. If you have such acquaintances or you see yourself in one of the points, then don’t worry - this is normal: much of the above can be easily corrected and all you need to do is take a little more meaningful approach to personal development.

And why, in fact, is all of the above dangerous? You spend your time, energy, effort on anything but improving your own effectiveness. I call this approach “Let’s sprinkle and pray” - people subject themselves to all the trainings in a row indiscriminately - “Maybe I’ll learn something.” Someone is standing still for a long time and is wasting this very time. Someone is simply afraid to believe in something more than he has now. Some people simply don’t believe that they will succeed. Some people waste their time making everyone other than themselves (such as a teacher, speaker, or mentor) responsible for their growth. In any case, every person has a huge number of different kinds of problems that prevent him from accelerating his growth (up the career ladder, in business, or wherever else). And as soon as a person realizes what is slowing him down, he begins to believe in himself, allows himself to desire more, takes responsibility for his movement in this life - he immediately begins to notice how he himself begins to jump, as he previously thought, above your head.

And when someone hears me say, “This is what’s stopping you from developing and growing further. If you implement such a tool, you can get what you want!” People are divided into two clans: “Forget it” and “What should I do with it or how to implement it?” As you understand, in this case, the correct and adequate reaction of a person with common sense is to ask the question “How can I implement this and what of this do I really need?” This is the old story about how the world is ruled by those who ask themselves not “Why?”, but “How?”. How can I achieve more? How can I learn to get what I want? How can I speed up my growth? How can I do this?

Here is a very important idea, perhaps the most important in this book: learn the skill (or strengthen it) of asking yourself the question “How can I achieve the goal and solve the problem?” or “How can I increase the effect of what I am doing now?”

Let's see when development occurs:

  • You strive to develop, gain new experience, and grow professionally;
  • You have an idea of ​​your development goals and a specific development plan;
  • You are ready to leave your “comfort zone” and try not only what you are good at, but also something new, take risks;
  • You analyze your actions and their results, look for the reasons for successes and failures in your actions, and not in external circumstances;
  • Are you trying to receive feedback about the success of your actions from colleagues, subordinates, managers or experts from the open market.

Thus, you need to understand one simple truth: if you really want to develop, you really know what and why you are going (and formulated it), you understand what skills you need to develop and what tools you will use for this, then the results will not force you wait.

Top most necessary Soft-Skills competencies

You already have a question: “So what should I develop in the end?” Let's move on to the fun part - an overview of the required skills portfolio for business man. In this application, I decided to present to you the most popular and well-known skills that are required to increase the level of personal effectiveness (corporate worker, manager, entrepreneur, official).

There are two types of skills: soft-skills and hard-skills. The first are socio-psychological skills that will be useful to you in most life situations: communication, leadership, team, public, “thinking” and others. The second is professional knowledge and skills: you will need them at work and in carrying out business processes. To develop skills, you need to choose the right tools (and not one, but two or three). Later in the book, I will describe in some detail how to use one or another development tool, be it training, reading literature, attending webinars, or communicating with a mentor.

There is also a third side to the issue - personality. In this case, I mean the totality of your personality traits and attitudes towards the world around you, people, success, defeats, goals, and so on. In this version of the book we will not touch on this issue in detail, but know that no skills will save you if you do not have a prepared personality. For example, if you don’t respect and love your employees, then you won’t be able to develop motivation skills until you change your relationship with your employees. You also can't learn to sell if you don't have respect for your clients, your people, and your product. Your attitude to things and attitudes are primary, and skills are secondary.

You can find many different classifications of skills, but here, for ease of understanding, I decided to divide competencies into four main areas:

  1. Basic communication skills that help you develop relationships with people, maintain conversations, and behave effectively in critical situations when communicating with others. Everyone needs these skills.
  2. Self-management skills: help to effectively control your condition, time, processes.
  3. Effective thinking skills: managing processes in your head that help make life and work more systematic.
  4. Management skills that people require at the stage when they become managers of any business processes and entrepreneurs.

Communication:

  • listening skills
  • persuasion and argumentation
  • networking: building and maintaining business relationships
  • negotiations
  • making presentations
  • basic sales skills
  • self-presentation
  • public speaking
  • teamwork
  • focus on results
  • business letter
  • customer focus

Self management:

  • emotion management
  • stress management
  • managing your own development
  • planning and goal setting
  • time management
  • Energy / Enthusiasm / Initiative / Perseverance
  • Reflection
  • Using Feedback

Thinking:

  • systems thinking
  • creative thinking
  • structural thinking
  • logical thinking
  • search and analysis of information
  • development and decision making
  • design thinking
  • tactical and strategic thinking (for managers)

Management skills:

  • execution management
  • planning
  • setting tasks for employees
  • motivation
  • monitoring the implementation of tasks
  • mentoring (employee development) - mentoring, coaching
  • situational management and leadership
  • conducting meetings
  • giving feedback
  • project management
  • change management
  • delegation

Entrepreneurial skills:

When compiling this list, the idea arose to add “Entrepreneurial Skills.” This can, of course, include skills such as business planning, financial modeling, understanding of marketing processes, business promotion and reputation management skills. But since we are talking mainly about soft-skills, I came to this decision: an entrepreneur possesses (ideally, of course) all of the above skills. You might think that in this case he only lacks x-ray vision and the ability to fly, and perhaps you would be right. In this model, the entrepreneur is perfect example a super-person, pumped up with the most necessary skills. Without them, he will stumble at different stages of business development. If you teach an entrepreneur how to promote on the Internet, but do not teach how to sell and negotiate, everything will end in tears. He simply will not be able to establish communication with clients, and perhaps even with partners and colleagues. Most businesses fail not because the entrepreneur did not find an idea (ideas are worth absolutely nothing - most business ideas have already been invented a long time ago), but because he was unable to implement it due to a lack of personal competencies.

General development rules

  • Make your learning and development a continuous process: gain new experience, meet new professionals, take on more complex tasks, use new tools in life and, most importantly: do it constantly.
  • Learn to effectively plan and organize your development.
  • Approach your own development comprehensively: use different formats of development and training.
  • Be curious about the information around you: study the business processes around you, constantly learn about new trends, and be interested in achievements in your areas of interest. Curious and inquisitive people are interesting, successful, exciting, fascinating and open-minded!
  • Develop your skills gradually: choose those areas that will really help you achieve success in your work, study or business.
  • Get into the habit of reading literature and information resources in your field every day, constantly increasing your level of expertise. Build it up not only in professional areas, but also in personal and personal effectiveness.
  • Develop your personal and professional skills while working, constantly taking on new tasks and projects;
  • Find people you want to learn from and look up to (both personally and professionally).
  • Learn to effectively use the feedback you receive (others' reactions to your actions or inactions) and determine its value.
  • Make the most of the opportunities of alternative education organizations in your city: attend all events that are useful and interesting to you: master classes, trainings, seminars. Determine their quality and level of speakers in advance.

Individual development plan

In general, people are quite chaotic in many ways. Often they take steps without organizing, without understanding the system as a whole, simply using individual elements and tools. For example, they go to different events, but cannot form a single picture. Or trying to follow the rules healthy image life, but very partially: they eat healthy food, but do not use aerobic exercise; they are trying to learn something, but they don’t quite understand how to continue to live with it, and in general, what it was all for.

In order for training to be truly effective (as well as any other activity, project management, for example), you need to effectively set a goal and plan the process. I'll tell you briefly how to do this.

Most importantly: take responsibility for your own development. Do not shift responsibility to teachers at the university, trainers at the training center and speakers at business incubators.

  • Make your development plan for three months, six months, a year. Look at your development with a view to your future goals in life, business or career.
  • In your plan, identify the three most important items:
    • What will you develop in - goals (to do this, analyze all the barriers to your life or business goals, ask for feedback from authoritative and reference people);
    • What will you develop - competencies/skills (select the skills necessary to achieve your goals);
    • How will you develop - development tools (select suitable development tools);
  • Find a reference person who can give you constructive feedback on the IPR: they can confirm your skills and help you choose developmental actions.
  • Be clear about how you will measure the results of each tool and each goal. Plan your goal using the accessible and well-known SMART system. When you have formulated your goal, ask yourself the following questions, which you should definitely be able to answer: “Is my goal specific? Do I understand what it means?”, “How will I know if I have achieved my goal? How will I measure the result?”, “Is the goal adequate? Will I really be able to achieve it? specified deadlines?”, “Do I really need to achieve this particular goal?”, “When do I want to get the result? (year, month, day).
  • Be sure to plan various developmental activities (they will be described in detail later in the book): trainings and master classes, development in the workplace (or on projects), self-development and reading literature, mentoring: learning from others, and others.
  • Clearly understand what needs to be done and when: set precise boundaries for all tasks you will perform, all developmental events you will attend.
  • Select intermediate control points to regularly (at least once every 3-4 weeks) monitor the results and (if necessary) adjust your IPR.
  • Always keep your plan within easy reach so you can refer to it at least once a week.
  • Organize the process of learning new skills so that you have the opportunity to practice each of them. Do not move on to the next element until the previous one has been mastered sufficiently. You can learn only one element of a complex skill or behavior at a time.

Skill Development Methods

Moscow was not built right away. As well as your results in the skills you want to acquire. Below I have described how to effectively use development methods. Trainings and seminars - mastering models of successful behavior in the process of various types of training events.

Self-study - self-study information about models of successful behavior. This includes reading literature and independent study. different materials(articles, blogs, training manuals), listening to webinars.

Seeking Feedback- receiving feedback from colleagues, managers, mentors and experts from the open market about the success of your behavior in terms of a specific skill.

Learning from the experiences of others and mentoring- identifying models of successful behavior in the work of a person with a high level of development of this competence and working with a mentor.

Special tasks (background training)- independent exercises that develop certain competencies, cultivate selected personal qualities in you or, conversely, utilize bad habits.

Development during work- search and development of more effective models of behavior when solving problems included in your professional functionality.

  • Be sure to strike a balance: you need to develop professional knowledge and skills, but do not forget that much of success in the market depends on who you are, and not just on how well you know something or can do in a professional field. There are people who are excellent professionals and masters of their craft, but either no one knows about it or no one wants to admit it.
  • Select specific skills (list of four categories above) that you need for development in the near future (one month - three months).
  • In order to do this effectively, be sure to assess your level of possession of a particular skill (just be honest with yourself) before you say exactly something from the series: “This is what I need!”
  • Strengthen a maximum of 2-3 skills and clearly understand what results you want to achieve.
  • For each skill, choose not one, but at least 2-3 development tools. Always combine ways to develop skills: collect feedback, take on new tasks and get out of your comfort zone, read books. Combining skills will allow you to achieve results faster and make them better.
  • If you notice that developmental actions are not having the desired effect, you analyze why this is happening and make the necessary changes either to the plan or to the way you carry it out.
  • You do not cancel developmental activities completely. If their implementation is impossible, you replace them with equivalent ones.
  • If you have no idea about a skill, but somehow realized that this is exactly what you need, then first find out in as much detail as possible (books, trainings and master classes, articles, blogs) about what exactly it is and is expressed. After that, start using other methods of its development.
  • Use this method:
    • if you need basic knowledge and skills that you will further develop and use in life and work;
    • if you understand the need to organize the knowledge that you already possess.
    Trainers and experts do not always give new information, but often you can significantly increase the level of awareness of what and how you do, and, therefore, you can learn to predict the results of using a particular tool.
  • If you want to get new expert information on a skill you are interested in, be sure to check with the organizers and the trainer (expert) before the training whether it will tell you what you need to know and what level of participants the class is intended for. Very often, a situation may arise when you come to a training for beginners (already having some kind of expertise on the topic) and in this case you do not get much benefit for yourself, and many try to show their dissatisfaction or extreme degree of indignation at what is happening. By the way, in such a situation, if you find yourself in it, I recommend spending time usefully and with pleasure: sharing your experience with other participants, gaining reference, trust and gaining new contacts.
  • In the case opposite to the previous point - when we got to an event with strong and already experienced participants - I recommend getting involved in the process as much as possible, not being shy, remembering that learning is necessary in order to make mistakes and learn new things. You must concentrate and turn on maximum curiosity and be interested in what you do not understand.
  • When attending trainings and master classes, set specific learning goals during and before the program. Be sure to answer the questions: “What do you want to start doing better after the training?”, “What do you want to learn and what do you want to practice?”
  • Don't expect that you will develop a skill during the training. You can learn something, organize something, or practice something and gain a skill. You will acquire the skill only when you put into practice what was discussed during the training.
  • Take an active position: the coach’s task is to help while mastering the skill, to correct what is not immediately possible, but not to form the skill for you.
  • Maintain a culture of learning: don’t shout to the whole audience that you are the smartest. At each training and master class there is an opportunity to learn new things, learn new things, structure old things, and update your knowledge portfolio. Find benefits for yourself.
  • Try new actions in different practical situations outside of training. Ask questions to the coach if something didn’t work out in your work practice. Once the training is over, it will be harder to ask.
  • When attending trainings, remember that the work takes place in artificial situations specially selected for training. Problems that arise in real life are much more complex and varied. However, try to model your behavior from real life and work during the training.
  • All the techniques learned during the training are not worth a penny without further practice in real life.
  • Immediately after the training or master class, write down 2-3 points that you will apply in life from the moment you leave the room.

Mentoring and learning from others

  • Always find people from whom you can learn something new or learn about something new. You may be very knowledgeable about a subject, but remember that there is always more to learn. In Russia, people believe that education ends at the university and with age a person’s mind becomes more and more conservative and ossified if he does not leave his comfort zone and does not strive to learn new things.
  • Find yourself two types of mentors - mentors: those who know that they are your mentors and those who don’t even suspect it. Those who know: communicate with them periodically, ask complex and interesting questions (you can check simpler ones with colleagues and friends who are experts in one direction or another). For those who don’t know that they are your mentors: watch them, adopt their behavior patterns, study their history, their ups and downs, their successes and mistakes, cases, improve your skills based on how they use theirs.
  • You can find mentors at professional events (among speakers and visitors to conferences, forums, round tables, trainings, master classes, workshops).
  • Be sure to study the success story of the chosen mentor: where he came from and where he came from.
  • Mentors can be different: it could be a 60-year-old businessman from the USA, or it could be a 28-year-old entrepreneur who has achieved certain success in the place where you are currently developing. Don't hesitate to learn from young experts.
  • Don't expect your mentor to do the work for you.
  • If you need something, ask for it. If you need feedback, ask for it. If you need coaching, ask for it. If you need advice or guidance, say so. Don't be offended if you did the work or exercise and didn't receive feedback. Your development is your responsibility.
  • When you observe an authority, try to observe what you like, what and how he does: how he speaks, with what speed, in what tone, how he thinks. Try to understand why it is this way and not another.
  • Quite a lot of what I've learned has come from watching someone and copying elements of their behavior. Believe me - it helps.
  • Interact and collaborate as often as possible with more competent colleagues and partners who have the qualities and skills that you strive to develop in yourself.
  • Consult with them as you progress through the chosen type of work, and ask for specific recommendations.
  • Contact them with specific requests that align with your development goals. Ask to tell: how they do specific work - with examples; what are their little practical secrets of success, know-how; where and how they learned to do it, what helped them learn.
  • Ask experts for advice on how to acquire the necessary skills.
  • Observe their work, the specific actions they take in typical and critical situations. Record valuable ideas and practical moves.
  • Identify, record and try out practical subtleties and techniques from your own experience - in particular, those that are most effective for you.
  • You will be surprised, but: understand what you are more or less good at, and find yourself a mentee. Most effective way learn something - start teaching others.

Parable of the Bird and the Wise Man

One day a sage bought a bird at the market. Anticipating a delicious lunch, he headed home. Suddenly the bird spoke.

“Don’t kill me,” she said. “In exchange for freedom, I will give you three valuable pieces of advice.” After thinking, the old man agreed.

First piece of advice: never believe what you think is nonsense. Second: soberly assess your strengths and never take on a task in which you have little chance of succeeding. And finally, the third piece of advice: never regret the good you have done.

After listening to the bird, the sage released it. But, fluttering up the tree, she shouted:

You are a fool! Yesterday I swallowed a diamond, and if not for your gullibility you would have got it and you would have gotten rich!

Angry, the old man climbed the tree, but, unable to resist, fell and fell. The bird flew up to him.

You listened to my advice and seemed to even understand them, but when it came down to it, you acted completely differently. Well, tell me, why should I swallow a diamond? And didn’t you understand that at such a respectable age you would not be able to climb a tree? And you forgot about generosity as soon as greed began to speak in you. With these words, she flew away, leaving the sage lying on the ground.

Conclusion: many people make this mistake every now and then. They consult trusted experts to make right choice, but in the end they listen to overly optimistic and imaginative people. Unfounded optimism awakens greed, and this is too strong a feeling.

Self-development

  • Read literature on the chosen topic. Write down the most important ideas, especially those that relate to the development goal and the specifics of the work. Adjust your own development program based on them.
  • Try to master basic speed reading skills: this is a very useful tool that helps you read and comprehend more literature in a short period of time.
  • Analyze in writing your own life and professional experience relevant to the goal, highlighting trends and individual useful moves.
  • Consider similar and/or comparable situations that ended in success or, conversely, in failure, specifically highlighting the actions that led to success and the actions that prevented its achievement.
  • Avoid taking actions that lead to failure.
  • Apply new approaches, methods, ideas you learn about to non-work situations for training.
  • Exists large number various resources that allow you to get almost free access to all relevant business literature, for example, the bookmate application. Knowledge as such is devalued; on almost every topic you can find an endless number of webinars, online courses and literature.
  • After reading every article or book that you think is useful, be sure to either create a mine map or record the main useful conclusions and thoughts that you can immediately put into practice.

Using feedback

Feedback (hereinafter referred to as FE) can be called a person’s reaction to your actions or inactions. IN lately many expect and ask for feedback from others, while at the same time treating it either in the format of “Wow, we need to implement it right away!” or “What are you saying? Go ahead with your feedback, I myself know what’s best.” As you understand, neither the first nor the second option will help you effectively implement the information received or, conversely, refuse to implement it. Eat important rule: The responsibility for whether you accept or reject feedback lies with you. You can listen, or you can simply tell the person “Thank you!” and put the information in the “bottom drawer”. Remember: any feedback is very subjective and the person giving it gives it through the prism of his experience and his picture of the world. It is clear that your pictures of the world may differ.

  • Get feedback regularly.
  • The most important thing: collect both positive and negative feedback (“development vector”). You become stronger by strengthening your strengths, not your weaknesses. If you only ask for negative feedback, but forget about what you are getting, then you are missing a huge opportunity to continue to do it consciously, and strengthen your capabilities and potential. Still, ask to mark areas that require further development.
  • Ask for feedback from people who do a particular job well or actually have the skill you are developing.
  • Make the most of feedback from your mentor, but don't forget to get it from other professionals as well.
  • Agree with the expert before starting the action/observation what exactly you want to receive feedback about, so that you can record elements of behavior as the work progresses. For example, ask a coach or colleague to observe how you work with the audience on stage before your performance, so that he can then give you feedback on this specific request.
  • Get feedback on actions from different sides and points of view (from people in different roles: subordinates, colleagues, management, clients; from people different types: more and less critical, more and less similar to you, etc.).
  • Thank you for your feedback.
  • Don't argue with feedback. If you do not agree with her, simply say “Thank you, I heard and understood you.” Remember that feedback is subjective and there is no room for justifying yourself to the person giving the feedback.
  • If you don’t really understand what the person giving you the OS means, then ask him a few clarifying questions. For example, he says that you are acting too self-confident (or, conversely, insecure). Ask him to give an example of situations where you showed (or did not show) this quality. You can ask what exactly was what he was talking about. In general, try to get OS based on your actions, and not abstractly based on your personality.
  • Reflect on the feedback you receive, draw conclusions, and use them the next time you complete the task. For example, you can write down feedback in your own way public speaking and repeat it half an hour before the next speech.

Development in the process of performing new tasks

  • Work in the “zone of proximal development”: take part in projects that are inherently more difficult than the tasks for which you are competent.
  • Choose short-term projects (no more than a year, preferably up to 3 months) as development projects.
  • Look for projects where the very qualities you are trying to develop are critical to their success.
  • Reflect on developmental experiences in the application of knowledge and skills that are subject to further improvement.
  • Do not be afraid of unexpected, atypical situations: they are the source of the most valuable developmental experience.
  • Do not use this development method on projects that have high business significance. In these cases, the cost of error will be too high.
  • At the same time, the development project must be necessary and useful to the company, otherwise you will not have the motivation to spend time on it, seriously make efforts and overcome yourself.
  • Over time, and taking into account your capabilities, expand the range of tasks you solve.
  • Apply in the workplace methods and ideas that are new to you, acquired through training, self-study, feedback, learning from the experience of others and during participation in development projects. Do this regularly.
  • Try each one new idea at least three times - this will prevent you from abandoning a useful idea ahead of time.
  • Choose the safest situations to practice new techniques.
  • Think about what works and why and what doesn’t quite work. Take your conclusions into account in your next attempts.
  • Try to find yourself a mentor within the company in the person of a manager or corporate coach - they will help systematize your work if necessary or provide solutions to problems that you would have received if you spent more time.

Background jobs

There is another great tool: background tasks. You undertake for a day or two or three some obligation to comply specific rule. For example, you want to create the image of a confident person: walk for two or three days with your chin high and your back straight. You get used to the role, so to speak. confident person. Or you found out that often during negotiations or ordinary communication with friends you start your conversation with the word “No”, and this prevents you from achieving goals in communication. Within two or three days, you begin your answer to any person’s question with the word “Yes,” even if you further express a position opposite to your interlocutor. And so on.

That is, your task: find something that you want to develop in yourself (or that you want to get rid of), and for several days concentrate exclusively on it.

And so important point: if you violated the rule, then pay the person an amount (10-50-100 rubles - it doesn’t matter). If you promised yourself not to say the word “No” all day, then for each violation, pay the person to whom you said “no” 50 rubles. If you promised yourself to walk all day only with a straight back, but broke your promise - 50 rubles. You promised yourself to formulate your thoughts in a maximum of one or two sentences, but as a result, you speak for half an hour - 50 rubles. And so on. I unlearned even the worst habits within 3-4 days of doing a background task. I felt pretty bad about wasting my money. Although it is better to think of it as an investment.

What is important if you decide to work with this tool:

  • Be honest with yourself. If you wake up in the morning and make a commitment, be sure to stick to it. There is no need to feel sorry for yourself or procrastinate and put it off until later.
  • Take on background tasks when you have the time and ability to complete them. If you have very important negotiations scheduled for today, then you can cancel the task for a while, but then resume it again.
  • You can imagine background job yourself. How to do this? Take the quality that you want to get rid of or that you want to acquire. Next, you think that you can stop doing (or vice versa start) from the next morning until you go to bed. How can you follow this rule, and what will you sacrifice when you break it?
  • When you realize that a task has become easy, make it more difficult. For example, if within a few days you can start an argument with a person with consent, and then stick to your line, then you will further learn to monitor your gestures and facial expressions: nod only positively, not negatively.
  • Find yourself a person who will help you follow the rules you set for yourself. This could be your friend, good acquaintance or colleague.

Every day we are faced with different tasks and problems that need to be solved. Every day, month, quarter, year. Sometimes we take help from people who either help us solve the problem with advice and recommendations, or people who help us solve the problem by simply asking surveys (they know how to do it) and you find the solutions yourself. The first are, rather, consultants. The second are coaches. Surely you have encountered a situation where you communicated with a person, talked out your problems, and while you were telling the story, this entire flow of information was structured and you suddenly (maybe with a couple of questions from the interlocutor) found a solution to the problem and as a result, a feeling of lightness set in: hurray, I came up with an idea and understood how to solve the problem. Was there such a thing?

You can be your own coach. The skill of self-coaching helps you competently ask yourself questions and solve problems yourself faster and more efficiently. This applies to difficulties in business, in career, and in everyday life. This also applies to everyday questions and problems that have plagued us for years. Sometimes 30 minutes of analysis is enough to solve the problem. Moreover, unlike consulting, where responsibility for the decision lies with the advisor, in coaching you take responsibility for the decision upon yourself. Therefore, further, if you are unable to solve the problem, you will be a little angry, because it will not be possible to shift responsibility to others, to me, to the family, to the boss, to the partner or to the competitor.

And one more very interesting fact: you always already have a solution to any problem. If you know and remember this, then you just have to find this solution within yourself.

Here are a few questions to help you “turn on your head”:

  • What is the problem?
  • Why do I think this is a problem?
  • Why is this question important to me? What will I get by solving it?
  • How do I want it to be? How do I see my ideal result?
  • What will solving this task/problem give me in the future?
  • How do I see the result of my actions or goals?
  • What can I do to achieve my goal?
  • Who or what can help me achieve my goal?
  • What haven't I tried yet to achieve my goal?
  • How can I enhance my results?
  • What are the risks and what can I do about them? How can I get the most effective results?
  • What will I do tomorrow or today to achieve results?
  • Do I understand that the responsibility for implementing these steps is mine?

Ideally, of course, you need a coach to help you at first. Even coaches have their own coaches - this helps a lot. The coach motivates and helps you find a solution. Find yourself a coach, meet with him once a week or three times a month: he will help you answer questions, plan further work on yourself or a project, will direct your thinking in the right direction, help you structure the available information in your head, and will support and sincerely believe in your success!

Skill Examples

In this part of the book, I will give examples of ideally developed soft-skill competencies so that you can evaluate yourself and understand which of them you need to develop and what to focus on. I will present to you the competencies that we consider, study in detail and practice in the “Open soft-skills program for career & business” program and give them several examples of how exactly they manifest themselves. If you are asked to evaluate the skill of selling or setting tasks for an employee, then you will probably need time to think about what criteria you will use to evaluate the effectiveness and development of the skill. In the professional community, these manifestations of skill are called “behavioral indicators.” How can you use it? Familiarize yourself with the skills you are interested in and rate your proficiency in them on a five-point scale.

I can help a little: it is important not to overestimate or underestimate yourself. Try to answer yourself as honestly as possible - at what level you have this or that competency. You can then use this to most effectively compose your individual plan development mentioned above.

Basic Communication

What is the meaning of the skill: you effectively ensure two-way exchange of information in your own interests and the interests of your interlocutor.

  • You always understand the goals of each communication (both yours and your interlocutor’s)
  • Be attentive and interested in your interlocutor
  • You structure the information provided from general to specific, from problem to solution
  • When communicating, rely on your interests and the interests of your interlocutor
  • You regulate your nonverbal expressions during communication, understand your interlocutor’s nonverbal feedback, and change your communication strategy depending on the information received
  • Adapt your communication style to the level of your interlocutor
  • During communication, maintain eye contact with the interlocutor
  • Interest your interlocutors and involve them in the discussion of the proposed topic
  • Build a conversation based on the principle of dialogue: ask questions, listen to your interlocutor, comment.
  • Use active listening techniques effectively
  • Formulate answers to your interlocutors’ questions clearly and to the point

Skills in developing and maintaining business relationships (networking)

Meaning: know how to build long-term, trusting relationships with partners and clients.

Ideal displays of competence:

  • Effectively establish contact with your interlocutor, regardless of the situation and social status of the interlocutor
  • Able to present themselves constructively, interestingly and quickly
  • You know how to carry on a conversation in any situation
  • Effectively search for areas of interest of the interlocutor and opportunities for interaction
  • Determine the characteristics of your interlocutor and adapt your communication and behavior accordingly
  • Constantly maintain communication with existing contacts
  • Use every opportunity to expand the scope of your business contacts
  • Always look for opportunities to find ways to help in communicating the tasks of your interlocutor
  • You structure acquired contacts and know how to use them
  • Focus on the “Give more, take less” and “Win-Win” strategies.

Persuasion and argumentation skills

Meaning: effectively achieve your goals in controversial issues, while maintaining and strengthening relationships with your interlocutors.

Ideal displays of competence:

  1. Understand the points of view of your interlocutors and respond adequately to them
  2. Achieve your goals while taking into account the goals of your opponents
  3. Choose the optimal strategy for behavior during a dispute, maximally aimed at achieving goals
  4. Instill confidence in the significance of your arguments
  5. Use referential resources when arguing
  6. Reveal the essence of the problem and effectively present the proposed solutions
  7. You use an “invisible” argument strategy: you make sure that the interlocutor does not notice the process of persuasion
  8. Lead communication to compromise or mutually beneficial solutions and develop win-win methods for reaching agreement.
  9. You react adequately to other people having different points of view and know how to apply the information received

Conflict management

Meaning: control your state in conflict and stressful situations, finding and implementing the most optimal solution that satisfies all parties to the conflict.

Ideal displays of competence:

  1. Quickly recognize an approaching conflict situation and take measures to resolve the conflict
  2. When a conflict arises, discuss possible solutions and look for ways to reconcile with opponents
  3. Choose the necessary and optimal strategy for behavior in conflict (withdrawal, compromise, cooperation, concessions)
  4. Remain open to resolving conflict situations and do not become defensive
  5. Do not avoid conflict, but approach its resolution with determination and rationality
  6. Encourage opponents to openly discuss sensitive and conflicting issues
  7. Consider the facts, not loud arguments or emotional outbursts
  8. Eliminate contradictions between people with the help of beliefs, diplomacy and logic, do not get personal
  9. Use the tools of “psychological aikido” to resolve conflict situations and prevent escalation
  10. Strive to resolve conflicts in a way that allows productive relationships to be maintained.

Planning and time management skills

Meaning: plan and distribute your time as efficiently as possible.

Ideal displays of competence:

  1. Prioritize tasks according to their importance and urgency, focusing efforts on what is most important
  2. Strive to minimize time killers in your schedule
  3. Follow the planned schedule regularly and systematically
  4. Flexible in planning their time: when strictly necessary, they are able to adapt their schedule without a significant loss in the quality of task completion
  5. Effectively delegate tasks (that can be delegated) and monitor the progress of their implementation
  6. Skillfully use planning tools such as network diagrams and Gantt charts.
  7. When planning, skillfully use the SMART tool: check your goals and objectives for specificity, measurability, the real possibility of achieving them, relevance and accurately fix the time frame.
  8. Effectively use tools for planning and time management (diary, outlook or Google calendar, etc.).
  9. Respect other people's time.

Working with information and making decisions

Meaning: accept timely and optimal solutions based on the analytical work carried out.

Ideal displays of competence:

  1. Identify objective criteria that the solution must satisfy
  2. Collect the necessary information about the problem. Use several different reliable sources for this
  3. Determine what information is missing to clearly understand the situation
  4. Systematize the collected information, effectively present it in the form of graphs, diagrams, diagrams
  5. Qualitatively analyze the collected information and highlight all the factors influencing the problem. You set priorities, determine which factors are the most significant and which can be neglected.
  6. Evaluate possible risks and consequences of the chosen decisions
  7. After the final decision is made and its implementation, you analyze its consequences - how successful the decision was, whether all significant factors were taken into account, what needed to be done differently or changed in the future.
  8. You are able to consider and evaluate the situation, problems, risks and solutions from different positions and levels of perception.
  9. Effectively build a cause-and-effect relationship
  10. In stressful and time-pressured situations, you make decisions based on available data and facts, and not just emotions.

Leadership and teamwork

Meaning: Create an environment that celebrates differences among people and encourages healthy competition to ensure the best results for the team.

Ideal displays of competence:

  • When working in a team, before you start work, invite your colleagues to agree on the goals and norms of teamwork, and also distribute roles (act as the initiator of the distribution of roles).
  • Talk with other team members about the most common difficulties in interaction. Determine what rules, regulations, agreements will help avoid them. Immediately implement the adopted rules.
  • You take on the role of an organizer of team interaction: you structure the work of the group, monitor compliance with the rules, and activate inactive colleagues. You hold the leadership role until the task is solved, or you use the most comfortable (but constructive) role for yourself and perform it consciously.
  • When competition arises in the team, remind your colleagues about team goals and help competing parties show their ambitions constructively.
  • When disagreements arise, inform your opponent about your interests, ask questions that clarify what needs lie behind his declared position, offer several options for solving the problem, and declare your desire to find a mutually beneficial solution.
  • Note your emotional reactions to the individual characteristics/manifestations of other team members. You don't show negative emotions to them. Determine for yourself how exactly such a person, with such character traits, turns out to be useful for the team.
  • You evaluate your impact on other team members not only when you are a leader, but also when you are an ordinary member of the team.
  • You pay more attention to your participation in group discussions (speaking up, presenting your own point of view, reacting to the opinions of others, etc.) in which you are not a leader.

Basic sales and negotiation skills

Meaning: sell products, services, ideas and solutions with an emphasis on the interests and needs of clients/interlocutors, successfully answering all questions and objections.

Ideal displays of competence:

  • Effectively establish and maintain contact with any type of client
  • Skillfully identify the problems and needs of a partner, even in a situation where the partner declares his commitment to competitors or a negative attitude towards the company and its products. Continue the process of identifying and developing needs in the situation of working with permanent / “old” partners.
  • Clearly and consistently build the argumentation and presentation of the product, in accordance with the “Properties-Advantages-Benefits” rule. When presenting, you use not only standard moves, but flexibly adapt the presentation to your partner’s reaction, maintaining attention and interest in your proposal.
  • Anticipate objections and minimize the possibility of their occurrence.
  • If objections arise, classify them correctly and respond to them in accordance with their type/reason. Correctly answer common objections. Find an answer to complex and non-standard objections, to the objections of “difficult partners”.
  • You end your visit to your partner with a clear agreement on further joint steps. Get your partner to agree to specific actions. Specify deadlines and details.
  • You regularly monitor and control the implementation of agreements, both on your part and on the part of your partner.
  • When communicating with a partner, you indicate the long-term prospect of possible interaction and inspire confidence on the part of the potential client.
  • Maintain and develop relationships with existing clients, constantly identifying and meeting their new emerging needs.
  • Skillfully determine emotional levels in communication with a partner and adapt the sales process based on the information received about the client and his condition.

Public speaking and presentations

Meaning: Demonstrate strong skills in preparing for public speaking, engaging an audience and maintaining participants' attention, and are able to create and deliver dynamic, effective and constructive presentations.

Meaning: meaningfully use project management tools in any activity, focusing on the balance of result quality, costs and deadlines.

Ideal displays of competence:

  • You take into account the interests of all parties interested in the project, identifying key factors for further project planning.
  • You formulate key requirements for the results and work of the project and are able to coordinate them with the customer, create a structured and ordered technical specification.
  • Plan project work in accordance with priorities using a network diagram, Gantt chart and other tools.
  • Preliminarily identify possible risks and ways to minimize them
  • Select a project team in accordance with the requirements of the project and distribute work within the team
  • Build effective communication with people interested in the project
  • Present the project results to the customer and analyze the project results

Completion

In conclusion, I would like to remind you of the following, in my opinion, the most important thoughts:

  • Your growth is your responsibility.
  • Find yourself a mentor.
  • Learn to spend free time for self-development.
  • Constantly take on new projects, interesting tasks and get out of your comfort zone.
  • Read business literature that will be useful to you at one time or another and go to events that correspond to your career and business goals.
  • Be sure: if you implement at least a tenth of what is written in this mini-book, the results will not keep you waiting.

When you are looking for a job, it is very important to understand what skills you have. It is also important to ensure that the employer has a correct understanding of your skills. Many people have problems with this. A huge number of job seekers, especially women, often underestimate or overestimate their capabilities. And this reduces their chances of finding decent job. After all, they cannot present themselves correctly at an interview. Annette Richmond, founder and editor-in-chief career-intelligence.com, has compiled a kind of cheat sheet on all the skills that you may need for successful employment.

What are the skills?

A skill is the ability to perform certain actions. There are 3 types of skills: innate, acquired and specialized.

Innate Skills- these are our character traits. We use them in all areas of our lives. If you ask your friends to tell you what you are like, the adjectives they will use will be your innate skills, for example: punctual, honest, organized, friendly, and so on. Yes, you can force yourself to be punctual, but for people who turn off the annoying alarm clock several times in the morning, this will be much more difficult than for those for whom waking up early in the morning is no problem.

Many job seekers do not attach importance to such skills, although they are very important for the employer. Many people can't stay with one employer for long because they can't do their job. According to a study conducted Robert Half & Associates among HR directors: “The most common problems we encounter are lying and dishonesty (14%), absenteeism and tardiness (12%), arrogance and overconfidence (12%), lack of desire to work (6%) .

Acquired skills you gain over time by moving from one job to another. Skills such as effective methods Communication is easy for some people, more difficult for others. But usually the skills of this group are acquired and transformed over time. Here are some more: written and verbal communication, leadership skills, negotiation skills, problem solving skills, and the ability to complete work on time.

If you manage to discover the skills of this group, you should definitely tell your potential employer about them. After all, this will give you a number of advantages for the following reasons: each company has its own specifics of work, but each of them needs a person who knows how to motivate employees. Even if you change profession, you will always need communication skills.

Specialized Skills usually acquired for a specific position. Typically, when people are asked what skills they have, they answer the first thing that comes to mind: computer programming, flying an airplane, ability to use special computer applications, professional video shooting skills, ability to type a certain number of characters per minute.

This group of skills is very important and many people cannot get another position due to the lack of certain skills. For example, a secretary who wants to get a management position will emphasize her innate and acquired skills in the interview. And for the HR employee, the most important thing will be to know about her communication skills and ability to resolve problematic situations. The last thing the HR department will be interested in is how many characters per minute this secretary used to type.

It's important to determine what skill set you have before you begin your job search. This information will be very useful when writing your resume. Also, before the interview, you will need to determine what the three to five most important skills you would like to present to the employer. Be prepared to provide specific examples of how these skills can be used. For example, when talking about your ability to work in a team, talk about a specific joint project that you were able to complete.

Of course, many people are stressed when looking for work. It’s one thing when you just change jobs, but what if a person changes profession? Either way, having a thorough understanding of your skills will be your first step towards success!

Working on yourself

Well, are you ready to evaluate your skills? Take a piece of paper and list them all. After that, evaluate which skills you possess the most and which ones would be useful to you in another job you would like to get. Now look at the first ten skills on your list. These are the ones you will need to indicate on your resume. Choose 3-5 skills that you will focus on during the interview. Be prepared to give specific examples.

Below are examples of skills for each type: innate, acquired, and specialized. Some skills can be of more than one type. For example, the ability to be collected and organized can be considered both an innate and an acquired skill. It all depends on you.

Innate Skills

ability to accept criticism addressed to oneself

creativity

honesty

perseverance

easy character

determination

good faith

enthusiastic

patience

tact

willingness to help

ability to attract people

energy

loyalty

you rarely take time off

friendliness

organization, composure

responsibility

erudition

ability to solve problems easily

you can be trusted

openness to everything new

quick learner

well-developed sense of intuition

perseverance

stubbornness

understanding what they want from you

punctuality

versatile

self confidence

you can be relied upon

ambition

developed sense of mutual understanding

reliability

ability to adapt to new surroundings

rationality

competence

willingness to meet halfway

intelligence

Acquired skills

accept responsibility

you know how to think logically

analyze information well

creativity

you can be a link

you collect information well

develop goals

you can motivate others

customer service oriented

evaluate ideas

plan well

easily maintain relationships with people

know how to listen to others

run your meetings well

friendly

you can instruct other people

manage your budget well

complete the work on time

you negotiate well

know how to speak in front of an audience

good at sales

good speaker

you can provide psychological counseling

know how to delegate responsibilities correctly

good at editing written material

result oriented

do your interviews well

manage project implementation well

you teach others well

organize information well

do your research well

have excellent writing skills

Specialized Skills

Compile your list of specialized skills based on past work experience, making sure to include the skills you possess that are necessary to get the job you want. For example, you know how to use a graphic design program or know how to operate an X-ray machine.

Based on materialscareer- intelligence. com

Photo in the announcement:pixabay.com



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