The right to repair and service. How to check your eligibility for warranty service and support for iPhone and iPad

A consumer whose equipment fails during the warranty period should know that the breakdown will be repaired free of charge only if it is used correctly.

The procedure for repairing purchased equipment that is under warranty

Let's look at in which case the contractor provides a guarantee.

The owner can count on warranty repair of equipment in the following situation:

When a manufacturing defect is discovered, that is, malfunctions appeared as a result of a violation of the product’s production technology, as well as due to the use of spare parts or components of poor quality;

The manufacturer undertakes to replace free of charge spare parts and equipment that become unusable during the warranty period;

A guarantee for installation and maintenance is provided by an organization that has the appropriate certificate, experience, and also complies with the necessary rules for installation and maintenance. Service and maintenance are carried out by trained end-user specialists who have a certificate confirming the right to provide these services;

If specialists have been trained at the manufacturer’s base, they can service the equipment under warranty for two years. The warranty period cannot be extended unilaterally. To do this, it is necessary to sign a special agreement by representatives of three parties: the user, the manufacturer and the organization involved in the repair. The agreement contains the terms and conditions of warranty service for equipment, conditions for warranty repairs, etc.;

The person supplying the equipment to the market is not liable for damages of any nature (special, incidental, punitive, consequential). We are talking about loss of income, damage to property, a claim from a consumer, etc. Warranties provided by the manufacturer or supplier must in no way infringe the legal rights of consumers;

The Contractor can accept equipment for warranty repairs only if there is a warranty card. This document is issued to the consumer at the time of purchase of the product. The ticket must contain a signature official(representing the end user) responsible for the use of the equipment. If there is no warranty card, repairs can only be performed at the owner’s expense;

The service organization or contractor is responsible for checking the equipment and identifying deficiencies, drawing up an inspection report and confirmation of the warranty case, and transporting the goods to the place of service work;

Components, spare parts, as well as the equipment itself can be accepted for warranty repair if there are accompanying documents indicating the identified problems, the date of purchase of the goods, the organization’s details, and contact numbers. A special requirement is that the description of the malfunction must be clear and concise;

Equipment and spare parts that are accepted for free repairs undergo diagnostics to identify declared faults. If no faults are found, the equipment will not be accepted for service maintenance, and no one will exchange a defective product for a new one. When upon receipt of the goods, problems caused by improper operation are identified, it will be returned to the owner. Otherwise, repairs will be paid at the buyer's expense. Based on the inspection, a special act will be drawn up, and the result will be reported to the relevant organization;

If the equipment or its individual parts cannot be repaired, then new ones (included) are supplied instead. In this case, equipment or components that were replaced during warranty service are not returned to the owner.

Terms of repair of the considered category of goods under the warranty service agreement

When a buyer makes a certain purchase, he hopes to receive a good product that meets all the requirements of the declared quality. These requirements are stated in the contract concluded between the seller and the buyer upon purchase, and apply to the established warranty period.

Let's look at the concept of "warranty period". This concept should be considered a certain period of time during which the contractor assumes responsibility for the compliance of the goods with the declared qualities that are specified in the sales contract, in technical documents for equipment.

If problems are discovered in the equipment during the period specified in the document, the manufacturer undertakes to fix them free of charge. In some cases, we may be talking not only about repairing the product, but also about replacing it and reducing the price.

In most cases, with the rare exception of additional agreements, the warranty period begins from the moment the goods are transferred to the buyer.

When the manufacturer has not established a warranty period, the seller assumes its responsibilities. Sometimes the seller may extend the period set by the manufacturer.

About a good guarantee, permanent job equipment can only be considered if the buyer complies with all the necessary rules for operation, transportation and storage of the equipment during the warranty period.

Warranty repairs are carried out only during the warranty period.

Warranty service for a product differs from warranty repair in that when servicing a product, specialists try to maintain it in a condition suitable for its trouble-free operation without carrying out repair work.

Warranty repairs are not always handled directly by the manufacturer or seller. In most cases, they delegate their powers to organizations specializing in the repair of a particular product. Sometimes such organizations are authorized, and sometimes they are specifically created by manufacturers. We are talking about service centers created by domestic and foreign manufacturers on the territory of the Russian Federation.

In addition, a separate person may act as an authorized person individual entrepreneur, which has a special registration.

When equipment is transferred for repair to a service center authorized by the manufacturer, all work is carried out at the expense of the manufacturer or seller.

The manufacturer (seller) independently pays the service center for used components and repair work performed.

When does the equipment warranty not apply?

The consumer can make a claim if he used the product in accordance with the basic operating rules, as well as if the equipment was regularly serviced.

Important! If the consumer tried to fix the problem on his own, or if any changes were made to the design, warranty repairs will not be carried out.

No free repairs we're talking about in cases of equipment damage as a result of its incorrect use.

If parts classified as consumables fail, they are not replaced under the terms of the warranty repair.

In what cases is the product not subject to warranty repair:

In case of violation of the rules for using the equipment or damage to the goods by third parties;
Some changes were made to the design without permission;
Problems were repaired by specialists who were not authorized to carry out this repair;
If damage occurs as a result of power supply failure to comply with State standards for breakdown from high voltage. This means that there are breakdowns in the insulation in the weakest places resulting from its destruction;
If there are defects resulting from improper use of the product or from force on it;
Some spare parts or components were replaced with non-original parts, which led to problems;
The equipment and its components were damaged due to mechanical, thermal or extreme electrical impact;
Failures occurred due to exposure of equipment to water, fire, chemical substances, food products or waste products of living organisms;
When the equipment has been damaged due to natural disaster natural character(flood, fire, lightning, earthquake, etc.).

The relationship between service centers and clients is far from a simple “bring it in for repair and take it back.” Most often, problems arise during the delivery and registration of equipment under warranty. Sometimes they are associated with well-known tricks and tricks that clients try to use to get free repair.

The client most often takes the faulty equipment to where he bought it - to the store or to the supplier. But if a trade organization does not have its own authorized service center, it would be more correct to immediately send the device to the manufacturer’s service center - the store will still do the same thing, only it may take longer. Gaining time is especially important for small companies that independently maintain their fleet of computer and office equipment and often do not have sufficient replacement funds during repairs.

The functionality of the device and the elimination of manufacturing defects are guaranteed by the manufacturer, and not by the store, supplier company or authorized service center. Regarding warranty repairs, trade organizations and service centers are guided by instructions received from the vendor or main service provider.

Double standards

Typically the warranty period is technical products ranges from 6 months to 3 years depending on the type of device and the specific manufacturer. Interestingly, the period rarely depends on the reliability, technical complexity and size of the device. For example, a computer system unit may only have a one-year warranty, but a small navigator may have two. It often turns out marketing ploy manufacturer to attract buyers.

The warranty period rarely depends on the reliability, technical complexity and size of the device

Already at the stage of establishing the warranty period, various tricks begin. Trade organizations can “play” with them, providing themselves with more favorable conditions work. For example, a product may have a 2-year warranty, but the seller advertises only 1 year. This can be a problem for small shops and points of sale that do not want to deal with customer service.

Why is this happening? Employees of service centers know that there are two warranty periods: one - from the date of sale - is established for the buyer, the second - from the date of production - for the trade organization. Due to the fact that the devices pass quite long haul from factory to cash register (transportation, customs clearance, warehousing), the second warranty period is longer. For example, with a warranty of 3 years from the date of sale, the maximum warranty period from the date of manufacture will be 3 years 6 months.

As soon as the established period from the date of production expires, the manufacturer declines responsibility for warranty repairs. And, if according to the coupon there is a guarantee, but in reality it has expired, this only means that the product has not been sold for too long. Claims should no longer be made to the manufacturer or service center, but to the store. Therefore, when purchasing, you also need to pay attention to the date of manufacture of the device.

To insure against such cases, stores independently reduce warranty periods for some types of goods. Especially the discrepancy in warranty periods concerns computer components.

How to hand over goods correctly

There is a common belief that service centers try their best to deny customers warranty repairs. This is usually not the case. Although an authorized service center does not charge money for warranty repairs, it is paid for this work by the manufacturer or central service provider. That is, even from warranty repairs the service center makes money. Therefore, it makes no sense for him to evade repairs or “kick off” the client for various reasons.

However there is certain rules acceptance of equipment and terms of warranty service. Accordingly, service center employees have certain instructions for accepting warranty equipment. To recognize a breakdown as a “warranty event”, both certain documents and compliance of the state of the equipment with certain criteria are required. And here situations may arise when the service center is released from warranty repair obligations.

The client must have a receipt or delivery note with the date of sale of the goods and a completed warranty card. However, according to the law, the absence of a warranty card is not a reason for denial of warranty. In theory, the main thing for a service center is to identify the product. Its employees can do this by serial number and find out whether a product with this number was produced at all, when it was manufactured and whether the warranty period has expired. Many companies do this.

An additional advantage of checking by serial number is the ability to filter out “gray” devices. The service center will not repair free of charge goods that were imported unofficially and, accordingly, do not have a warranty. Sometimes information is received that, for example, among scanners of a certain brand, only 10% of all those sold by retail were officially supplied. Accordingly, only a small part of all goods sold is subject to warranty service and this model is given Special attention when checking. Most of the equipment will be refused warranty repair with the wording: “Due to the absence of this serial number in the database of devices officially supplied to Russia.”

If the serial number is missing or unreadable, the service center has the right not to carry out warranty repairs. However, many believe that the guarantee is carried out primarily by receipt and is counted from the date of sale. This opinion is supported by large shopping centers who carry out streaming trading without filling out a warranty card in each case. They usually tell their clients the phrase: “Guarantee on receipt.” Yes, the store can accept faulty equipment with a sales document. In fact, what often happens is that his employees refer the client with a faulty device to the service center in order to save themselves from unnecessary hassle. And the client comes to the service center with a completely empty warranty card, which creates the risk of being denied free repairs.

Attempts to outwit

Sometimes the manufacturers of some devices themselves instruct trade organizations to accept the product for warranty against a sales receipt. This is convenient for end customers, but creates the ground for fraudulent activities. Some consumers try to return a device with an expired warranty using a different, more recent receipt. For example, it happens that clients use consoles to organize gaming salons. Since they have several similar products, they can take advantage of the fact that the serial number is not indicated on the receipt and try to return the old attachment with a new receipt.

Although disassembly and assembly can be carried out by the customer carefully, without traces of tampering, service engineers are still able to detect tampering

In this case, the countdown of the warranty period from the date of production, as mentioned above, comes into force. The expiration date is checked by the serial number. As a result, the client may be refused repair of the old product.

There are also attempts at self-repair or unsuccessful assembly of a product from two similar devices. And after these actions, people return the non-working item under warranty. Although disassembly and assembly can be carried out by the customer carefully, without any traces of tampering, service engineers are still able to detect tampering. For example, an ordinary consumer does not know all the degrees of protection and methods for checking them, which are indicated in the recommendations of vendors, issued with the mark “confidential for service centers.”

A defense against consumer fraud may be to have another serial number that must match the number on the outside of the device. Or it could be a sticker that changes color when heated or wetted with water when you try to carefully remove it and then stick it in place. Or a special type of seal that does not look like a sticker - they do not pay attention to it during disassembly and are simply removed or displaced. Then the technical report indicates the reason for the refusal of warranty service.

Defective consumables

A typical example of how customers try to deceive the service center is by handing over goods damaged by low-quality consumables. Many companies, especially among SMBs, save on consumables for printing equipment and buy “compatible” or continuous ink supply systems, despite the vendor’s warnings.

Warranty cards usually say something like: “The warranty is void if damage to the device is caused by the use of non-standard or low-quality consumables.” Consumers know this and, before sending it in for repair, change the cartridges or ink tanks back to the original ones, hoping that the trick will not be discovered.

Indeed, if the malfunction is not directly related to the use of non-original consumables, the service may not pay attention to this and accept the equipment under warranty. For example, the scanner unit of a multifunction device cannot possibly break due to the cartridge. But if the print head of an inkjet printer is faulty, then the service center can conduct an examination and determine whether the client used the “correct” consumable.

Complex devices

Some products, such as system units, consist of several replaceable parts. The warranty applies to the entire device, and only those components that were originally in it are subject to replacement. In principle, you can open the case system unit to install additional components (for example, add HDD). However, existing parts cannot be removed or changed - this will void the warranty. For control, special stickers are pasted at the points of attachment or connection of components, which are damaged when the part is removed.

In addition to stickers, there may also be a sticker with the logo of the assembly company and the warranty period. And finally, the warranty card or the attached invoice usually specifies the complete set of the system unit, indicating the models. And if the client does not provide these documents, then the seller can take his own copy from the database and find all the necessary data. Therefore, the substitution trick usually doesn’t work. True, few people go to such tricks on purpose. Usually the situation occurs due to the client's ignorance. For example, if in a company, before installing a computer on workplace The IT department replaced something in the system unit.

Quite often, laptops with flooded keyboards come in for repair. Of course, before handing over to the service center, the laptop is thoroughly cleaned and wiped down to hide the incriminating fact. However, some of the liquid still gets inside the device, onto the electronic board or other parts. Therefore, during disassembly, traces are found in the form of streaks or sticky deposits, depending on the type of liquid spilled. If service engineers are at a loss to determine whether a case is covered by warranty or not, they can take photographs, describe the problem, and request a solution from the service provider or manufacturer's representative office.

Fear of substitution

Many users are afraid that during repairs, some components will be removed from the device and other, older parts will be installed. And instead of a faulty component, they will install an obsolete or used spare part. But this can be easily verified, since the owner knows the composition of his computer and, as we said, there is even a written list of components of the system unit.

A separate issue is the installation by the service center of a non-similar spare part. Since within a year or a year and a half the line of components is updated, something is discontinued, another part can be supplied with the corresponding old characteristics: Hitachi hard drive instead of Samsung, etc.

It is important that neither the regional service center, nor especially the service provider and manufacturer are interested in deceiving the owner of warranty equipment. On the contrary, the entire process of repairing warranty equipment is designed to ensure quick repairs and eliminate the possibility of any fraud. Therefore, if any unpleasant moments happen on the part of the service center, then this is almost always - human factor, violation of instructions by a specific employee.

When replacing components, for example, the numbers of the old and new parts are rewritten in a laptop. This data is included in the repair report, and the faulty parts are sent to the manufacturer. Sometimes after repairing equipment, representatives of the vendor check the quality of the work. Because repair reports include customers' contact information, they may receive calls asking if they are happy with the results and what exactly was done. And, if any discrepancy is discovered, appropriate sanctions may be applied to the service center.

Most often, disputes between equipment owners and service centers occur due to software failures. Although the warranty cards always state that incorrect operation of the software is not a warranty case. Since the manufacturer is only responsible for the warranty for the hardware, especially since third-party software is usually used.

The reasoning is simple: since I bought the device complete with this software, which means everything must be repaired under warranty. This is not true, but often service centers meet customers halfway and restore the operation of programs. And, since this is part of normal practice, the manufacturer can even pay the service center for such actions at a low rate.

Some users urgently demand that the service center provide them with a similar device during repairs, citing the Law on the Protection of Consumer Rights. However, a resolution was passed on this matter back in the early 90s Supreme Court, which states that Articles 20 and 21 of the law apply only to remunerative relations. In other words, you can only obtain equipment for use during warranty repairs from the organization where the device was purchased. And the service center is a third-party organization and is not obliged to provide a replacement.

Behavior rules

Let us briefly summarize the above so that the repair takes place without conflict situations and within a reasonable time.

When purchasing, you must request a completed warranty card. The store may close, the customer may move, and one of the requirements at the service center is to have a completed warranty card.

In case of a malfunction, it is better to immediately contact an authorized service center without wasting time trade organization. The store will still send the equipment for service, but directly it will be much faster.

During operation, it is important not to overwrite the serial number of the device. If the number is not readable, the service center may refuse warranty service.

Taking good care of your equipment will help you avoid problems. And if third-party factors or the client himself are to blame for the malfunction, then warranty repairs are not performed.

Most products have a warranty period. This means that in the event of a breakdown, you have the right to contact a repair shop, where they will fix the breakdown for free. The procedure for obtaining warranty repairs and the nuances associated with it are regulated by the Russian Federation Law “On the Protection of Consumer Rights.” After studying it, you can easily get a free repair of your purchase, of course, provided that the manufacturer is to blame for the malfunction of the product.

The legislative framework

The Law “On the Protection of Consumer Rights” establishes the buyer’s right to timely elimination of breakdowns and defects of the product at the expense of the manufacturer, and in some cases, the seller himself.

By law, the manufacturer independently sets a period during which he guarantees the serviceability of his product and guarantees free troubleshooting. This could be 1–2 months or several years. In addition, the seller has the right to set an additional period, increasing the period of provision of free services. He assumes responsibility for troubleshooting and payment various kinds penalties.

The manufacturer may not indicate the period during which warranty repairs are possible. But at the same time, according to Article 19 of the law we are considering, the buyer of a product has the opportunity to make a claim regarding its quality for 2 years from the date of purchase. Please note that this period also applies to those products whose warranty period is much less than 2 years.

The guarantee assumes that when you contact us, you receive free repair of the item, regardless of whether this requires ordering parts or not.

The starting point for the period is the date of purchase of the goods. If its purchase is related to delivery by mail or courier service, then the period is counted from the moment of receipt . There are a number of products for which the warranty period begins to count from the onset of a certain season. This rule includes seasonal goods, such as clothes, shoes.

Where to contact?

If any malfunctions occur, you have the right to contact one of the following places:

Directly to the manufacturer, if there is a representative office in the city.
To the store where the purchase was made.
To the company's service center. Often their addresses are indicated on the warranty card. You can also find them on the manufacturer’s website.

Repair claim

You must submit a written claim for repairs in two copies. The application must indicate the following information:

Seller information – name and address.
Passport and contact details of the applicant.
Description of the claim. The text indicates the date of application, the cost of the product and a list of detected faults or defects.
Link to the Law “On Protection of Consumer Rights”.
Requirements.
Compiler's signature.

Procedure for filing a claim

So, you discovered a breakdown or malfunction and decided to contact a service center. To apply you will need:

Compiled claim.
Original warranty card or other document confirming purchase.
Your passport.

The application for warranty repair is handed over personally against the signature of the receiving person. He is obliged to certify the second copy, which remains with you. Your copy must contain the first and last name of the person who accepted it, his signature, the date of acceptance of the application and the seal of the service center.

After submitting the application, you must provide the goods. The receiving party draws up an act of acceptance of the goods. The following data is entered into the document:

date of receipt of goods;
your data;
data of the receiving person;
a detailed description of the received product indicating its identification or serial number;
description of damage.

If the examination is carried out by the receiving person on site in your presence, then the document contains confirmation that the breakdown is eligible for warranty repair and the product has been accepted for repair. If the seller cannot determine on the spot whether the case is covered by warranty, he sends the product for examination. At the same time, an act of transfer of goods is also drawn up.

The examination is paid for by the company that carries out the repairs and is completed within 10 days. In some cases, the period may be slightly longer - 20 days.

Please note that if during the examination it turns out that the breakdown does not qualify for warranty repair, you will be required to pay for its implementation and travel expenses associated with transporting the product to and from the laboratory.

In some cases, if the goods sent for repair weigh more than 5 kg or are large-sized, then when drawing up an application, you have the right to demand delivery of the goods for repair and back at the seller’s expense or to demand compensation for delivery costs.

Also, don't forget that you can always compose .

Do I need a box and a receipt for warranty repairs?

According to the law, when providing goods for repair, it is not necessary to have on hand cash receipt, after all, a warranty card is enough. Product packaging is also not required. Moreover, even if there is no documentation for the product, you have no right to refuse repairs.

Of course, it is advisable to attach to your application a copy of a document confirming the fact of purchase and the terms of purchase. This capacity can be either a cash receipt or sales receipt, a sales contract, a warranty card or a technical passport.

Repair times and extensions

Article 20 clearly regulates the time frame for troubleshooting when contacting specialists. The law says that, ideally, the breakdown should be corrected immediately. But realizing that this is not possible in all cases, a maximum period of 45 days is regulated.

When submitting the device for repair, it is also possible to conclude an agreement, which will indicate other deadlines for repair work. But such an agreement is drawn up only at the request of the owner of the goods.

If the specified time is not enough, then with the consent of both parties, new deadlines for repairs can be set. It is worth remembering that any circumstances, even the lack of parts at the service center, are not a reason to postpone the deadline.

If the deadline is violated, you also have the right to expect payment of a penalty in the amount of 1% of the cost of your product. In this case, the penalty is calculated daily. The amount of the penalty is calculated before the completion of repair work.

Replacement product during warranty repairs

Paragraph 2 of Article 20 states that if the product is returned for repair under warranty, the consumer may express a desire to receive a replacement product. It is issued for the period while the original product is being repaired.

By definition, the replacement must have the same characteristics as the original. Provided within 3 days free of charge, but only upon written request. If the application has not been written and the claim itself also does not require the issuance of a replacement product, you should not count on receiving it.

But this does not mean that you can get a replacement for any item. There are exceptions that are not provided for the period of repair:

Cars and motorcycles, their components.
Furniture.
Watercraft.
Electrical household appliances used for hygienic or medical purposes. These are hair dryers, heating pads, electric toothbrushes, electric shavers, etc.
Electrical appliances designed for cooking.
Weapons - both bladed and firearms, their components.

If a replacement product has not been issued, then a penalty of 1% of the cost of the product is calculated daily, which is then paid to the consumer.

It is worth noting that often payments of this nature can only be received in judicial procedure or by threatening the company with legal action.

Receipt of goods after repair

After the repair is completed, the item must be returned to you. In this case, the service center employees must call you or inform you in some other way that you can pick up the product.

When picking up an item, you need to carefully inspect it to see if there are any new flaws that were not there before, whether the item is intact (no scratches, chips). Be sure to ask to see how your item works. This is necessary to make sure that all work was completed correctly. Otherwise, you will not be able to make any claims to the company if it turns out that the repairs were not completed in full.

Don't forget to get a certificate or report about the repairs performed. The document must indicate:

Application date.
Date the product was accepted for repair.
Duration of repair work.
Description of defects and shortcomings, use of components and spare parts.
Confirmation that the defect has been corrected.
The date the item was returned to the owner.

Refusal to carry out warranty repairs

In some cases, it is possible to refuse to carry out free repairs. The main reasons for refusal may be:

Violations of the rules for the use of goods by the consumer. Simply put, using a product for purposes for which it was not intended.
Improper transportation of goods or storage in a place with unfavorable conditions for the goods. For example, storing equipment in a basement with high humidity.
Actions of force majeure or force majeure situations. This includes fires, thunderstorms, and hurricanes. For example, if your antenna is struck by lightning and it, along with the TV, fails, you will be denied warranty repairs.
Liquid entering an electrical appliance.
Warranty withdrawal.
Mechanical damage.
Violation of operating rules.

Warranty extension

If the problem is successfully resolved, the warranty period for the product is extended for the period during which it was under repair - from the moment of treatment and delivery of the product.

If, when troubleshooting, components or components of the main product were replaced, then it is covered by a warranty for the same period as the warranty on the item itself.

Video: What to do if a warranty item breaks?

You can learn more about the possibilities of repairing a product that is under warranty from a short video:

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We also provide warranty and service for other brands of household appliances represented by us: Nuc Galaxy, Angel, Oscar, Kempo, Hyundae, Coway, Feel Green, Shinil, Doctor Green.
Affiliate information about the company “All Juices” on the official websites of manufacturers:
Tribest | L"equip | Hurom | Excalibur | | Omega Juicers | Piteba | Incomk

2) Super Service (free pickup and delivery for repairs directly from your home!)

Only our clients who have purchased goods in the “Vse Juices” store have the opportunity to use the unique “SUPER-SERVICE” service free of charge and unlimited. The service works anywhere in Russia for all goods weighing more than 5 kg (product + packaging). Thanks to this service, if you need to submit your product for warranty diagnostics and repairs, you can do this in 1 minute - without leaving your home! You fill out an application, the Service Center manager contacts you, then our courier comes to you, picks up the device and delivers it to our Service Center. After the repair, your product is also delivered to you at your address, in both cases DELIVERY is FREE*, it is paid for by our store (if the case is recognized as warranty).
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* Please note that, in accordance with current consumer rights legislation, our company is obliged to reimburse the consumer only necessary expenses for sending goods from the consumer to the SC and back, that is, expenses incurred within reason. When calculating delivery costs, we are guided by Russian Post tariffs, as well as corporate tariffs courier service"DPD". If you choose another transport company or ask to send the goods by air delivery, we warn you that we can only compensate you Part shipping costs. For example, you ask to send cargo by SDEK with air delivery for 2000 rubles, and ground transportation by mail to the same address will cost us 500 rubles. Thus, you will pay 1,500 rubles, and we will pay the remaining 500 rubles for sending your product to the service center.

3) Replacement device during repairs!

In case of urgent need, we provide a free replacement device, similar in type to the client’s device, which was sent for diagnostics and repair at that moment. If you would like to use this service, please describe your situation in your repair request. The number of replacement devices is limited. note that Appliances for cooking is not included in the mandatory list of goods for which the seller must provide a replacement. The decision to provide replacement equipment is made by the company management.

4) Human attitude to people and technology :)

Our service center specialists treat your equipment as if it were their own. It will not be scratched during diagnostics, and defects that the client did not know about, but which were identified by the technician while examining the device, will not be ignored. Possible necessary costs will always be agreed with you in advance if the case is recognized as not under warranty, or the device will be returned in its original form. When returning the device to the client, it will be carefully packaged, even if you handed it to the service center without a strong / original box. They will choose the most convenient, fast and reliable delivery for you, insure the goods upon shipment, and provide you with a tracker number for tracking.

5) Direct contact with a specialist (before and after repair)

Only our company provides the opportunity for its beloved clients to communicate directly with the repair specialist by calling toll free number phone ☎ 8 (800) 333-36-27
Write to e-mail [email protected]
Submit your application ""
Ask at

6) The credo of our service center is “Fast and Convenient, but with Guarantee and Understanding!”

If you find any additional useful function in the warranty service of other companies, write to us about it by email: [email protected], we will try to become better for you, and you will receive additional .

FYI: How do other stores operate?

Other selling organizations (online stores) most often do not have their own service department, since maintaining this department is very expensive and either a very large company or a supplier company (importer of equipment) can afford it. In 99% of cases, these organizations send goods to our authorized service center “All Juices”, where there are specialists and... The client wastes time sending goods to the store, then to our service center, and then in the reverse order. Diagnostic and repair time is usually at least 35-40 days.
Other stores may contract with regular repair services not authorized by the equipment manufacturers. Given the lack of original spare parts, these repair services will be able to:
- only identify the malfunction, i.e. carry out diagnostics
- repairing failed parts is unlikely
- use non-original spare parts for repairs and break factory seals, which completely voids the device’s warranty.

Regular store ☹

Forces you to write written statements to the SC, describe the problem, send ordered letter.
Forces you to send your faulty device to their service center at your own expense
You send this product at your own expense at your own peril and risk, worry about its safety and also waste time arriving at the post office / transport company. You make special packaging, spend extra. funds to improve the shipping box.
You are responsible for the safety of the shipment in case of loss or damage.
After receiving the service center, it does not inform you about what it has received, it delays the deadlines to the maximum, which are (30 days diagnostics / 45 days repairs), and often violates these deadlines.
You have been for more than 2 months. do not use the device, swear, waste your nerves in the process of shipment, as well as in the process of diagnostics and repairs, completely transport costs.
Only by asserting your rights can you receive a refund of the delivery cost if your case is recognized as a warranty (the wasted time and nerves cannot be returned)

Diagnostics and repair procedure

Before using any devices, please read the instructions. If you have lost the book with operating instructions that came with the device, then use our website. Go to the card of any product and click on the button instructions , You can study or download it. If, after proper assembly, the device does not start or does not operate in accordance with the stated standards, proceed to the steps below.

The procedure for diagnostics and repairs at the Vse Juices service center (hereinafter: SC):

Contact a SC specialist by writing to email [email protected] or by filling out an application describing the details of the malfunction. If necessary, attach photo/video materials.
Receive instructions on how to ship the instrument after you have decided on the date and time.
Receive a safety receipt from the service center while the device is under repair (example):
- personally when handing over the device (for Moscow, St. Petersburg and regions);
- scanned copy by email - upon written request of the consumer;
- by letter by Russian Post - upon written request and at the expense of the consumer.
The original safety receipt must be returned upon return of the device to you, subject to warranty repair or replacement of the device with a new one.
A signed and stamped conclusion is issued by the chief engineer after diagnostics ().
A service center employee conducts special tests with the product on the equipment being diagnosed (or already repaired) at your request and shoots individual videos showing exactly your device, securing it with a serial number. You will receive photo and video materials before sending your device back, in order to be convinced that its performance corresponds to what is nominally stated. Equipment sent before the application number is assigned and without data on return shipment will not be accepted for diagnosis and repair.

Return delivery is also carried out at the expense of the Vse Soki company. You will receive a completely repaired or new device,if a decision was made to replace it, V as soon as possible with absolutely free shipping and receiving for you. All stores are required to do this according to Russian law.(Clause 6 of Article 18 of the Law “On Protection of Consumer Rights” ). That is, all goods weighing more than 5 kg must be sent for repair under warranty at the expense of the selling store, service center, manufacturer or importer. Usually this happens at the expense of the seller store, but not all people know about this, and therefore do not demand compliance with their legal rights.

Example. You live in Krasnodar. You buy a juicer from an online store with a total weight of 10 kg with a box, delivered from Moscow, and after a year and a half you want to contact the service center for warranty. Report this to the seller store or directly to the service center.

Quality and convenience

The courier will pick up the device directly from your apartment;
- The SC will confirm receipt of the package by calling/SMS/email;
- diagnostics and repairs will take 1-2 business days (subject to availability of spare parts);
- You will receive photo/video materials and expert opinion about the work carried out with the seal and signature of the chief engineer;
- quickly and consistently, and most importantly* get your device back for free.

*for goods weighing over 5 kg including box.

In a regular store

You have to do it yourself:
- write written statements to the SC, describe the problem, send a registered letter;
- send your faulty device to the service center at your own expense and worry about its safety;
- waste time traveling to a transport company or post office;
- spend additional money on a special shipping box and its improvement;
- be responsible for the safety of the parcel from loss or damage.

In addition, the service center does not notify you of receipt of the device, delays the deadlines (30 days of diagnosis/45 days of repair) to the maximum and often violates them. As a result, you do not use the device for more than 2 months, have conflicts, waste your nerves, incur transportation costs, and only after asserting your rights can you receive a refund of the delivery cost if your case is recognized as a warranty (and the time and nerves spent cannot be returned).

Address of the equipment collection point for service:

Before arriving at the service center Necessarily fill in

Saint Petersburg
metro station Petrogradskaya (480 m)
St. Petersburg, St. Petersburg, st. Ordinarynaya, 18, lit. A (entrance from Levashovsky Prospekt)
Mon-Fri: 10:00 — 19:00
Sat-Sun: weekend

Before arriving at the service center Necessarily fill in Application for diagnostics and repairs at the Vse Soki service center and agree on the date and time of the visit.
More detailed information You will find in the section.

For clients from other cities:

(Domostroitelnaya str., building 1, lit. B) - we can provide a special rate with more low prices for shipping and, upon recognition of a warranty case, we will compensate for delivery costs in accordance with the legislation of the Russian Federation
(1st Verkhniy lane, 10, lit. A)
(1st Verkhny lane, 12b)
(3rd Upper Lane, 9.)

b) Dispatch Russian Post ; Delivery 2-6 weeks, very careful packaging is required).

Explanations: shipping by TC or Post is carried out at the expense of the client; if a warranty case is identified, return shipping is carried out at the expense of the service department, and reasonable costs for delivering the device to the service center are reimbursed if the weight of the device exceeds 5 kg (according to the legislation of the Russian Federation).

SC -Service center
ASC - authorized service center
TK - transport company
IN. — Vasilyevsky Island

Rules for returning and exchanging goods of good quality.

Dear buyer! You purchased a technically complex product in our online store that is designed to be processed food products. Before turning on the device for the first time, we ask you to carefully study the operating instructions, familiarize yourself with the limitations and precautions, and familiarize yourself with the process of assembling and disassembling the devices. If you start using the equipment for its intended purpose, you will in any case already lose the right to return the product if you don’t like it! Our consultants are always happy to answer all your questions before and after purchasing equipment; we ask you to carefully approach the purchase so that you are satisfied with our work and the purchased equipment long years. If you have never used the product and have kept the packaging and presentation intact, you have the right to return it to our online store. We ask you to be understanding if you decide to return the product after you have started using it, and our store, after checking, refuses to do so on legal grounds. You also do not have the right to return the goods. of proper quality, if the goods were purchased not for personal use, but for the implementation of entrepreneurial activity(commercial exploitation of goods).

When contacting a service center under warranty commercial exploitation The following cases are recognized:
- if the buyer of the device is an organization or individual entrepreneur;
- if, when contacting the service department, the client specified in writing or orally that the device was not used at home;
- if the device has obvious signs of increased wear of parts (screw, mesh, other parts of the squeezing part or motor block);
- if a service courier picks up the device from a cafe, restaurant, etc. production premises where the device was used;
- other factors that clearly indicate the intended commercial nature of the buyer’s activities using this product.

If, based on the above, the service center recognizes that the product has been in commercial use, it will issue a special statement reducing the warranty period for the device to the period of the commercial warranty, or, in the case where the device was intended exclusively for domestic use, the warranty will be canceled, and Returns or exchanges of goods will be refused.

The Law of the Russian Federation “On the Protection of Consumer Rights”, including the conditions for return and exchange, apply only to the facts of the purchase of goods individuals for private needs!

The return of goods of proper quality purchased in our online store remotely is carried out in accordance with the legislation of the Russian Federation [Law of the Russian Federation “On the Protection of Consumer Rights”] [Chapter II] [Article 26.1]. Returns are possible within 7 days from the date of delivery of the goods to the buyer, and can only be made if the goods have never been used, the product is in its presentation condition, the integrity of all packaging, instructions, components, as well as a document confirming the fact and terms of purchase the specified product. If traces of use of the goods are detected, as well as traces of opening the packaging, the Seller reserves the right refuse in accepting the goods, as this is a violation presentation. To return goods, an identification document is also required.

For citizens of the Russian Federation:

Passport of a citizen of the Russian Federation;
Driver license;
Military ID;
Temporary identity card of a citizen of the Russian Federation, issued for the period of registration of the passport;
Sailor's passport.

For foreign citizens:

National foreign passport of a foreign citizen;
Diplomatic passport of a foreign citizen;
Temporary residence permit for a stateless person.

When returning goods of proper quality, the amount paid by the Buyer under the contract, with the exception of the seller’s expenses for delivery of the returned goods from the Buyer, must be returned to the Buyer no later than 10 days from the date the buyer submits the corresponding request in writing and the moment the goods are returned. Moreover, within specified period The seller has the right to conduct an examination of goods in order to determine their quality and safety of consumer properties. If, as a result of the examination, the fact of at least one-time use of the product is discovered (for example, microscopic residues of ingredients on parts kitchen appliances, traces of putting cuffs of massage devices on parts of the body, scratches and abrasions on the fastening elements of device parts), the return and exchange of goods will include denied based on loss of presentation of the returned goods.

Procedure for returning goods of good quality:

(The tracker number after the order has been shipped is in the comments column (personal account) and is sent to you by email)

To clarify information about the application:

Air conditioner warranty service often confused with preventive maintenance. service. In fact, these are different things. During the warranty period, the buyer has the right to free elimination of malfunctions caused by a factory defect in the equipment or poor-quality installation/service work. The warranty does not include preventive maintenance - cleaning of filters, heat exchangers and air conditioner drainage systems. This is what makes it different.

If you did not purchase the equipment from our company, and the installation work was not carried out by our specialists, then the warranty only applies to equipment repairs (only if you have a correctly filled out warranty card). This means that warranty service for the air conditioner can only be carried out in a hospital, and in this case, leaving will be paid for you.

Example of a warranty card

The normal warranty period for an air conditioner is 3 years. When purchasing Dantex, Toshiba air conditioners from the Moscow Engineering Center company, the warranty period is 2 years. By ordering additional installation of equipment, you extend the warranty to 3 years, one year of which is for installation work.

Price installation work and equipment, as well as more detailed information about warranty conditions, you can find out from our managers.

Terms of Warranty Service

I. Conditions for servicing equipment during the warranty period

1.1 Repair and maintenance technical devices(hereinafter referred to as Products) during the warranty period established by the manufacturer, is carried out in accordance with the terms of warranty service set forth in the original warranty coupons of the manufacturer, attached to the Products upon sale or on the official website of the Manufacturer.

1.2 The service center is not responsible for the obligations of the sellers of the Products and the rules and service periods established by them in addition to or instead of the manufacturer’s warranty.

1.3 The maximum repair period at the Service Center (SC) for warranty equipment is 45 days, starting from the date the equipment was accepted for repair (according to Article 20, paragraph 1 of the Russian Federation Law on the Protection of Consumer Rights). If the required spare part is not in stock, the equipment repair period is calculated from the date of its receipt.

1.4 The warranty period for the work performed and the parts installed is 6 months from the date of acceptance of the work result by the Consumer. A labor guarantee does not mean an extension or establishment of a new warranty period for the Product. The warranty period for the product is extended for the period the product is under repair.

1.5 Warranty repair of air conditioners does not include the following types of work:

cleaning air filters and internal heat exchanger from dust and dirt;
cleaning drains from ice plugs at sub-zero temperatures, as well as from dirt;
replacing batteries in remote controls.
cleaning the heat exchanger of the external unit from dust particles, poplar fluff
and so on.

II. Acceptance of the Product for repair

2.1 Acceptance of the Product for repair is carried out only if there is a correctly and completely filled out warranty card and is issued as a Work Order, which must indicate: the Customer’s name, address, contact phone number, name and model of the Product, serial number of the Product, completeness, description of the malfunction according to Client, other Additional Information(presence of external damage, etc.).

2.2 The work order is a document confirming the fact of contacting the Service Center and guarantees the safety of the Product accepted for maintenance or repair.

2.3 In addition to the Work Order, the client-dealer must provide or fill out on the spot a Claims Report of the established form.

2.4 All Products accepted for repair undergo mandatory diagnostics to confirm the malfunction declared by the Client. Testing is carried out within 10 (ten) days.

2.5 If during the diagnostic process it is discovered that the Product’s inoperability is caused by violations of the Product’s operating rules, mechanical damage, or defects resulting from deviations in the parameters of the power supply network; work in aggressive environments; use during operation and repair of spare parts that were not supplied or recommended for use by the manufacturer; ingress of foreign objects, substances and substances (including liquids, sand, dust, etc.), in cases of detection of traces of unqualified repairs or lack of documents confirming the warranty, in other similar cases provided for by law and the terms of warranty service of the manufacturer then such Product will not be accepted for warranty repair and will be returned to the Customer.

2.6 Spare parts (Samsung, Panasonic, Dantex, Toshiba, etc.) are accepted for warranty repair only if there is a photograph of the sticker of the unit or product from which the spare part was removed.

II. Conditions for delivery of equipment during the warranty period

1. Service center employees do not dismantle or disconnect the Product accepted for repair, and also do not deliver, install, connect and configure the Product brought back from repair.

2. Claims for violation of completeness and appearance, are accepted only at the time of transfer of the Product to the Consumer by the Service Center employees according to the description of the appearance in the Work Order and are not considered subsequently.

3. After receiving the Product, the Consumer personally puts the current date and signature in two copies of the “Certificate of Services Rendering” and in the Work Order. The forwarder takes the signed “Service Rendering Certificate” and the Work Order with him (the Consumer retains in his “hands” the Warranty Card with a repair note and the “Service Rendering Certificate”)

III. Conditions for carrying out work on diagnostics and repair of equipment during the post-warranty period

1. Basic conditions

1.1 The service center, hereinafter referred to as the Contractor, undertakes, on behalf of the Consumer (hereinafter: “Customer”) to carry out necessary work for diagnostics of the Product in order to determine the possibility and conditions of repair, as well as to carry out the necessary repair work (hereinafter: “Work”) of the Product, and the Customer undertakes to promptly accept and pay for the work performed by the Contractor. The Contractor assumes responsibility for the safety of the product until the Product is transferred to the Customer.

1.2 The Contractor undertakes:

a) carry out the work within the agreed period (in accordance with clause 3 of Section III Timing of Work), at a cost (estimate) in accordance with clause 2 of Section III; the need and sequence of work is determined by the Contractor;

b) in case of early completion of the repair, inform the Customer about the completion of the repair; during the repair, inform the Customer if it is necessary to carry out additional work, the estimate was exceeded, the cost was determined in accordance with clause 2.2 of Section III.

c) within the agreed period, eliminate the defects of the Work discovered during the transfer of the Product to the Customer.

1.3 The Customer undertakes:

1) transfer the Product to the Contractor on the basis of the Work Order;

2) when signing the Work Order, confirm your consent (refusal) to repair the Product by the Contractor. If, when accepting the Product for repair, the cost (estimate) of the repair work cannot be determined (clause 2.2 of Section III), is determined approximately or goes beyond the conditions in accordance with clause 2.3 of Section III of these Terms, the Customer gives his consent at the time of signing The work order will pay the cost of the work, regardless of its size, or subsequently confirm in writing the consent or refusal to carry out repair work.

3) accept the result of the work performed no later than ten days (the period for issuing the Product) from the date of completion of the repair (as indicated in the Work Order) or from the date of notification of the completion of the work;

4) upon receipt of the Product from repair, the Customer is obliged to sign the Certificate of Provision of Services and the Work Order, which will confirm the transfer/acceptance of the Product, the proper performance of the work by the Contractor and the absence of claims on the part of the Customer to the quality of the work, as well as to the quality, functioning (consumer properties) and completeness of the Product itself.

1.4 The warranty period for the work performed by the Contractor and the parts installed is 6 months from the date of acceptance of the result of the work by the Customer (clause 1.3 of Section III).

2. Cost (estimate) of the Work and payment procedure

2.1 The approximate estimate for repairs is determined according to the Contractor’s current Price List.

2.2 In the event that, when accepting the Product for repair, the cost of repair cannot be determined, the Contractor accepts the Product from the Customer for preliminary diagnostics and determination of the cost (estimate) of possible repairs.

2.3 If, as a result of diagnostics, it is determined that the cost of spare parts and components necessary for repairs does not exceed 50% of the cost of repairs to the Product, then the final cost of repairs is not agreed upon by the Contractor with the Customer. In case of excess cost, repairs are carried out only by agreement of the parties or the Customer gives his preliminary consent to the repairs, regardless of the cost, at the time of signing the Work Order and guarantees payment.