Application for the return of a fur coat of proper quality. Application for the return of low-quality fur products

Be sure to indicate that in case of refusal, you will be forced to go to court. Before submitting this claim to the store, make copies of the receipts and warranty card. In the store, the original is given to the seller, and the copies remain with you (stamps and the date of circulation must be affixed everywhere). All that remains is to wait for the answer. How to change a fur coat? To change poor quality product, you again should contact the store or write a written complaint, in which you must indicate the requirement to replace the product, as well as the reason why you came to this conclusion. The store management, as usual, can react either positively or negatively. If there is a refusal, write a statement of claim to the court, order an examination and wait for the result. It is advisable to do this for the first time 14 days after purchase, then the law on consumer protection has greater force.

Application for returning a fur coat to the store

Got a fake? Stolen - what to do? Certificate of Quality Is it possible and how to return it? Return claim Guarantee Refund Examination Defects and defects Return You bought a fur coat, and after a few days, or even on the same day, you discover that it has fairly worn fur (even though you haven’t worn it yet), poor-quality finishing, or even it began to come apart at the seams. What to do if you bought a low-quality fur coat? Of course, there is no need to panic. There is a law on consumer protection that will definitely help you in such a situation.
First of all, you should take the fur coat, receipts and go to the store where the item was purchased. Contact the seller who sold you the low-quality fur coat and ask for a replacement or refund. If the seller refuses your request, then you will need to put your request in writing as a claim.

Claim for a refund for a fur coat after 14 days

Law “On ZPP” and the money will be returned to me in 10 days, i.e. 07.19.09 But as far as it seems to me, the wording “ appearance"implies color, style, shape, size, which falls under Art. 25 of the Law “On ZPP”. And also the money should be returned not through, but within, and I don’t really want to wait 10 days.
What should I do? Best regards, Larik Reply with quotation

07/13/2009 20:40 #2 07/11/09 I received a letter by mail from the director, which said that the wording “the husband did not like the appearance” does not fall under Article 25 of the Law “On STDs” and so will the money. will be returned in 10 days, i.e. 07/19/09 Larik, 07/20/09 your right to exchange will be lost. In the meantime, the director is just deceiving you and stalling for time. You would need to draw up a new claim based on the sample, in which you would require the exchange of the product for one that suits you in size (or style, color, shape).

Legal aspects of returning low-quality fur coats

Why did they give the check? And if the seller asks you to throw yourself off the roof, will you go and throw yourself? Instead of one, I received two signed applications for the acceptance of fur coats and checks. Give verbatim what is written in both applications. Make up a new one and post it here. I think the local comrades will criticize you, correct it and move on. Civil Code Part 1 (Article 1-453); Civil Code part 2 (Article 454-1109); PDO; PPOVT; PBO; List 55 for exchange; List 55 for substitution; List of TST 924; Plenum No. 17; GPC; Code of Administrative Offences; MAP clarification Reply with quotation

07/14/2009 01:12 #5 I present part of the text of the first and second statements on the store’s letterhead (when writing them, I only inserted in the right places: the name of the product; the price; the reason for the return and a link to the article.

25).

Returning a low-quality product (mink coat) to the store

All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order to have a positive effect from submitting an application to return a fur coat to the store, you need to have payment documents cash for the product was retained (if there is no receipt, then three witnesses are required). After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days The store must perform the above actions.
Let's consider a product that belongs to the category of goods Not of proper quality.

How to return a mink coat to the store and get money?

It won’t be funny if on July 20 the seller sends you a response with a refusal. formal sign. Here is an example of the definition of the appellate authority: In addition, according to paragraph 2 of Article 25 of the Law “On Protection of Consumer Rights”, the consumer may refuse to fulfill the contract and demand a refund of the amount paid for the goods sum of money only if he initially made a demand for an exchange, which was not satisfied by the seller for the reasons specified in the law. If the consumer immediately makes a demand for a refund, such a demand cannot be satisfied because it does not comply with the Law. As follows from the case materials, December 23, 2008. and December 26, 2008 P appealed to the defendant with a request to return the cost of the goods to her due to the fact that the sofa did not fit in size and was difficult to transform.

Topic: return of mink coat

The fur coat that is to be returned (according to the application for returning the fur coat to the store) must not be torn off. Tags, labels, inscriptions are damaged; its entire appearance should indicate that the fur coat is new and has not been “used.” A person who has purchased a fur coat and is going to write an application to return the fur coat to the store should remember that all sorts of defects and shortcomings of the fur “product” that appeared after purchasing the fur coat in the store will not be a reason to return the fur coat to the store.

Attention

Accordingly, an application to return a fur coat to the store - write or don’t write - will not have any result. Let's consider a product that belongs to the category of goods of adequate quality. According to the law “on the protection of consumer rights,” a fur coat can be returned to the store within fourteen days.

How to return a defective fur coat

How to change a fur coat? How to return money if a defect is discovered? Examination of a defective (low-quality) fur coat Sample claim for return or exchange of goods Most often, store employees are reluctant to meet the buyer halfway, so they have to be persistent and deal with paperwork. It is necessary to correctly draw up the document and hand it over to the seller for several reasons: The content of the application is not limited to any template, but includes mandatory clauses. These include: Sample forms for downloading We suggest downloading the following forms: If you do not want to fill it out yourself, you can download a completed claim sample (short).

It is best to submit a claim to the seller in person by filing it in the office. How to return a fur coat How to return a fur coat? Describe your situation, send a request and find out how to return a fur coat to the seller legally.

Claim for a refund for a product of inadequate quality - mink coat

FOR FREE! If, after examining a fur coat in a store, the buyer still discovers a defect at home, it is necessary to the shortest possible time contact the seller with a written complaint. We must not forget that the condition for exchanging and returning a product is to preserve its presentation and packaging, from which the conclusion follows - do not rush to throw away receipts, labels and fur coat packaging. In addition, you should keep in mind another important condition - a fur coat that has been used for its intended purpose and under conditions suitable for this type of product can be returned and exchanged.

As a rule, the purchase and sale agreement or a memo to the consumer informs the consumer of the conditions for using the fur coat, in violation of which the consumer will forever be deprived of the opportunity to return or exchange the product. The claim is drawn up in two copies, one of which is transferred to the seller, and the second - with an acceptance mark and seal trade organization- remains with the buyer.
In order to return it to the store, you need to take a few simple steps. 2 When purchasing a fur coat, be sure to take and keep for the entire warranty period the receipt, warranty card and other receipts that will be given to you in the store. If you have to return a fur coat, this will make the return process much easier for you. 3 After discovering a defect, go to the store immediately and write a return request. There is no point in making claims in words - you will not help yourself.
For a conscientious seller, an application and presentation of receipts will be sufficient. If the seller is unscrupulous and starts delaying the return of money, do next step. 4 Carry out an independent examination and attach its results to the application. 5 If an unscrupulous seller again tries to delay the return of money, go to a lawyer.

When selling a product based on a sample and (or) description, the seller is obliged to transfer to the consumer a product that matches the sample and (or) description. In accordance with Art. 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”, the consumer, in the event of detection of defects in the product, if they were not specified by the seller, has the right, at his own choice: - to demand a replacement with a product of the same brand (same model and (or) article); - to demand replacement with the same product of a different brand (model, article) with a corresponding recalculation of the purchase price; - demand a commensurate reduction in the purchase price; - demand immediate free elimination of defects in the product or reimbursement of the costs of correcting them by the consumer or a third party; - refuse to execute the purchase agreement - sale and demand a refund of the amount paid for the product.

Fur and fashion

When replacing a product of inadequate quality with the same product of a different brand (model, article), if the price of the product to be replaced is lower than the price of the product provided in exchange, the consumer must pay the difference in prices; if the price of the goods to be replaced is higher than the price of the goods provided in exchange, the difference in prices is paid to the consumer. In accordance with Art. 21 of the Law of the Russian Federation “On the Protection of Consumer Rights”, in the event that a consumer discovers defects in a product and makes a demand for its replacement, the seller is obliged to replace such a product within seven days from the date of presentation of this demand by the consumer, and if additional verification of the quality of such a product is necessary by the seller - within twenty days from the date of presentation of the specified requirement. In accordance with Art.

Sample claim for return or exchange of goods of good quality

Info

Content:

Is it possible to return, reasons for return
How to return
Claim
Refund period
Return fur product purchased on credit

According to the Law “On the Protection of Consumer Rights”, any product of proper or inadequate quality can be returned back to the seller. Let's look at the features of returning a fur coat and the reasons for the return, and also describe the procedure for returning a fur product purchased on credit.

to contents

Attention

Is it possible to return, reasons for return According to the law, any non-food product of good quality can be returned back to the store if it does not suit the color, size, style and other characteristics. Fur products are no exception; they can also be returned.

The return period to the store is 14 calendar days. Its course begins the next day from the date of purchase.

Is it possible to return a fur coat to the store?

Use this claim form: As you can see, the claim is made in exactly the same way as the standard sample, according to the same rules. But in this version, the rights of consumers who have purchased low-quality technically complex goods are added, and requirements are also put forward in accordance with other articles of the Law “On the Protection of Consumer Rights”.

Remember that at the end of writing the document, leave some space for a receipt, which should be taken from the seller’s company specialist. Sample claim for the exchange of a low-quality product without a refund for it. A citizen who has purchased a defective product or a product with a defect may ask to exchange it for the same one.

To do this, you should verbally contact the company where you purchased the product - and then, if they refuse to replace it, write a statement. The claim is drawn up in the following format: The motivating part and the applicant’s requirements change.

Application for returning a fur coat to the store

The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me of this in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements within the prescribed period, I intend to appeal statement of claim in defense of their rights in court with the requirements specified in the claim, as well as with a demand for compensation for moral damage; court, in accordance with Art.

Claim for a refund for a product of inadequate quality - mink coat

A person who bought a fur coat, discovered the shortcomings of the fur coat and wrote an application to return the fur coat to the store (which were not initially agreed upon at the time of purchase) can present the following demands to the store: 1) exchange for a similar product (but only of proper quality), 2) exchange for another product from the assortment of this store, 3) demand a significant discount on the purchased product of poor quality, 4) may demand that the defects be eliminated at the expense of the store, 5) and in the end, the buyer can simply break the purchase agreement for the fur product. Applying to return a fur coat to a store is not as simple as it might seem at first glance. In this case, you cannot do without the advice and assistance of experienced lawyers.

Request for return of fur coat

Consumer Protection Law): Consumer requirements for proportionate reduction purchase price of the goods, reimbursement of expenses for correcting defects in the goods by the consumer or a third party, return of the amount of money paid for the goods, as well as a claim for compensation for losses caused to the consumer as a result of the sale of goods of inadequate quality or the provision of inadequate information about the goods, are subject to satisfaction by the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) within ten days from the date of presentation of the corresponding demand. (Article 23 of the Law on the Protection of Consumer Rights): 1.

Sample claim for replacement of goods of inadequate quality

The consumer has the right to present the requirements specified in paragraphs two and five of paragraph 1 of this article to the manufacturer, authorized organization or authorized individual entrepreneur, importer.5. The absence of a consumer's cash or sales receipt or other document certifying the fact and conditions of purchase of the goods is not grounds for refusal to satisfy his requirements. In the event of a dispute about the reasons for the occurrence of defects in the goods, the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is required to conduct an examination of the goods at his own expense.

The warranty period was established during the warranty period. During operation, the following defects were discovered (or arose): transfer. In accordance with Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, a consumer to whom a product of inadequate quality was sold, if it was not specified the seller has the right to refuse to fulfill the purchase and sale agreement and demand the return of the amount of money paid for the goods, as well as compensation for all losses caused. In accordance with Art. 22 of the Law of the Russian Federation “On the Protection of Consumer Rights” the deadline for satisfying certain consumer demands, including refunds, is 10 days from the date of receipt of the request. For delay Art.
The consumer has the right to participate in checking the quality of the goods. In the event of a dispute about the causes of defects in the goods, the seller is obliged to conduct an examination of the goods at his own expense. The examination of goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law to satisfy the relevant consumer requirements.
The consumer has the right to be present during the examination of the goods and, in case of disagreement with its results, to challenge the conclusion of such examination in court. In accordance with Art. 24 of the Law of the Russian Federation “On the Protection of Consumer Rights”, when replacing a product of inadequate quality with a product of the same brand (same model and (or) article), the price of the product is not recalculated.

Claim for exchange of fur coat goods example

Article 25 of the Law on Protection of Consumer Rights: 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange a non-food product of proper quality within fourteen days, not counting the day of purchase.
The law does not oblige you to do this. However, to simplify the procedure and speed it up, this application should be written. If payment for a fur product was made in cash, they must be returned on the day of application and return of the goods. When paying by bank transfer, funds are transferred to the account from which the payment was made within 3 days. When making demands to replace a defective fur product with a product of proper quality, the replacement period cannot be longer than 7 calendar days.

If the seller has announced an examination (in order to determine the naturalness or causes of the defect), then the replacement period can be extended by another 20 calendar days. If the seller does not have the goods needed for replacement, the period may be extended by one month.

If the buyer demands to reduce the price of the product, reimburse the costs of eliminating defects, or return money for the product, the store owner is obliged to fulfill the demand within 10 days from the date of its presentation. If the buyer requires the seller to eliminate the defects, the deadline for fulfilling the requirement should not exceed 45 calendar days. back to contents Complaint If the store refuses to accept the fur coat back, you should file a complaint. It is written in any form. In its upper right corner the name of the seller, his address, buyer’s data (last name, first name, patronymic), registration address, telephone number are indicated. The main part of the complaint describes the controversial situation, reasons for the return, and requirements for the seller. At the end there is a signature and the date the application was written. Sample claim for return.doc The claim should be written in two copies.

Claim for a refund for a fur coat after 14 days

FOR FREE! If, after examining the fur coat in the store, the buyer still discovers a defect at home, it is necessary to contact the seller as soon as possible with a written complaint. We must not forget that the condition for exchanging and returning a product is to preserve its presentation and packaging, from which the conclusion follows - do not rush to throw away receipts, labels and fur coat packaging. In addition, you should keep in mind another important condition - a fur coat that has been used for its intended purpose and under conditions suitable for this type of product can be returned and exchanged.
As a rule, the purchase and sale agreement or a memo to the consumer informs the consumer of the conditions for using the fur coat, in violation of which the consumer will forever be deprived of the opportunity to return or exchange the product. The claim is drawn up in two copies, one of which is transferred to the seller, and the second - with an acceptance mark and the seal of the trade organization - remains with the buyer.

Claim for a refund for a product of inadequate quality - mink coat

Attention

The law does not oblige you to do this. However, to simplify the procedure and speed it up, this application should be written. If payment for a fur product was made in cash, they must be returned on the day of application and return of the goods. When paying by bank transfer, funds are transferred to the account from which the payment was made within 3 days.

When making demands to replace a defective fur product with a product of proper quality, the replacement period cannot be more than 7 calendar days. If the seller has announced an examination (in order to determine the naturalness or causes of the defect), then the replacement period can be extended by another 20 calendar days. If the seller does not have the goods needed for replacement, the period may be extended by one month.

Is it possible to return a fur coat to the store?

Wouldn't it be funny if I came to the store with a third statement? Legal aspects of returning low-quality fur coats Quality certificate and guarantee On July 1, 2012, a law was introduced introducing mandatory certification of all fur products in Russia. Moreover, when purchasing a fur coat, you have the right to demand that the seller provide you with the appropriate document.

Important

The certificate must indicate: 1. Legal address manufacturer or seller. 2. The organization that carried out the certification, with a seal and signature. 4. Type of product (fur coat, sheepskin coat, etc.). 6. Validity period of this certificate.

The certificate is not given to you, you can only study it on the spot and take a photocopy of it home. Also, each fur product must be given a warranty from the manufacturer. A claim is written if the seller refuses your first request.

Application for returning a fur coat to the store

If you take it to the store in person, ask the representative to stamp the second copy with an acceptance stamp. It is possible to send an application by mail. Only the letter must be sent registered with notification. The notice will be returned to you with a return receipt stamp.

Info

Refund period The deadline for responding to a claim is 10 days. If there is no response or it is negative, you can file a complaint with Rospotrebnadzor or the prosecutor’s office, or with a statement of claim in court. back to content Returning a fur product purchased on credit You can return a fur coat purchased on credit, either high-quality or low-quality. When purchasing a fur product in this way, two contracts are concluded.

One is between the buyer and the seller, the other is between the buyer and the credit institution.

Topic: return of mink coat

Reply with quotation

07/14/2009 03:04 #6 Even if it’s funny, the main thing is that the money is returned. or do you mind losing money? http://inetsar.ru - satellite INTERNET and TV http://wm-saratov.ru - WebMoney services Reply with quotation
07/15/2009 11:38 #7 My additions (pure IMHO, you don’t have to change them): In accordance with Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights”, I ask you to exchange the fur coat that did not suit me for a similar one that suits me in size. If there is no suitable product for sale on the day I submit this application, I ask you to return the amount of money paid for the product in full within three days from the date of receipt of this application, because The goods have been in your custody since July 9, 2009. In this case, you can consider the goods returned from the date of receipt of this application.
Wouldn't it be funny if I came to the store with a third statement?

Claim for return of low-quality fur coat

Exchange/return of goods of PROPER QUALITY Within 14 days (not counting the day of purchase) you can exchange an unworn fur item as not suitable “in shape, dimensions, style, color, size or configuration.” If there is no item for exchange, you have the right to simply return the money (hand the item back to the store). Article 25 of the Law on Protection of Consumer Rights: 1. The consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, if the specified product does not fit in shape, dimensions, style, color, size or configuration. The consumer has the right to exchange a non-food product of proper quality within fourteen days, not counting the day of purchase.

Fur and fashion

I ask the law: . If my claim is rejected, I will be forced to (a) go to court to protect my consumer rights and, in addition to the above, I will demand payment of interest for the unlawful withholding of funds in the amount of these funds, compensation for losses caused to me and moral damages. (Basis: Article 395 of the Civil Code of the Russian Federation, Articles 13-15 of the Law of the Russian Federation “On the Protection of Consumer Rights”). If the court satisfies the consumer's requirements established by law, the court collects from the manufacturer (executor, seller, authorized organization or authorized individual entrepreneur, importer) for failure to voluntarily satisfy the consumer's requirements a fine in the amount of fifty percent of the amount awarded by the court in favor of the consumer. I propose to resolve the dispute out of court. Please provide your answer in writing.

Professional consumer protection

Claim for a refund for a product of inadequate quality - mink coat

Type of product (fur coat, sheepskin coat, etc.). 5. Quality standards. 6. Validity period of this certificate. The certificate is not given to you, you can only study it on the spot and take a photocopy of it home. Also, each fur product must be given a warranty from the manufacturer.

Claim for return of a defective product A claim is written if the seller refuses your first request. The complaint must indicate to whom it is directed (the director of such and such a store). Be sure to indicate from whom - your full name, address and contact phone number.
This is written at the top right of the piece of paper. Now in the center you should write - Claim or Statement. We begin to outline the essence of the appeal - when the fur coat was purchased, what shortcomings were identified after the purchase. Next, you need to state your requirements, what you want to get as a result - make a return.

Application for returning a fur coat to the store

Attention

Document constructor Claims Documents for claims Claims Sample claim for return of goods of inadequate quality clothing We offer the Document Constructor FreshDoc.ru, which is used to simplify and speed up the preparation of contracts, as well as their recording, storage and approval. Thanks to our program, you can create and download a ready-made claim for the return of clothing of inadequate quality. All documents are drawn up within the framework of the current legislation of the Russian Federation.

This significantly reduces the time for their preparation and reduces legal risks. Thanks to this, the claim you created to the store for returning goods of inadequate quality will not have to be changed or corrected.

Legal aspects of returning low-quality fur coats

All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order for there to be a positive effect from filing an application to return a fur coat to the store, it is necessary that documents confirming the payment of funds for the product be preserved (if there is no receipt, then three witnesses are required). After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days the store must complete the above actions.
Let's consider a product that belongs to the category of goods of inadequate quality.

Sample claim for return of goods of inadequate quality clothing

Important

Returning goods of INCORRECT QUALITY When returning money for goods of INCORRECT QUALITY, the response period is 10 days, then for late payment - a penalty of 1% per day of the price of the goods. When returning a statement of claim, it is written in 2 copies, on one of them the seller stamps a visa of receipt and date . If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number and necessarily (!) all defects claimed. In case of disagreement about the reasons for the defect, the seller is obliged to conduct an examination of the product.

The cost of the examination is paid by the losing party. If the examination confirms the defect, and the seller refuses to return the money, you need to sue.

Sample claim for return of goods of proper quality

Sample claim for a refund when selling a product of inadequate quality. Article 18 of the Law on Protection of Consumer Rights. This is a standard sample of a claim in case of detection of a defect in any product. However, taking into account the specifics of the product itself, you may need a different sample.

To select the required sample, it is advisable to consult a lawyer. See also “How to get your money back for a defective product.” Name, address of the organization-seller Full name, address, contact telephone number of the consumer CLAIM " " In 2020, I purchased from you (description of goods) worth rubles, which is confirmed (sales receipt, cash receipt, invoice, other document) . " " 200_, during the operation of the product, the following defects were discovered in it: (list, description).

Sample claim for return or exchange of goods of good quality

Return of goods of proper quality Claim form for return of goods of proper quality Claim to the seller for return of goods of proper quality Return of goods of proper quality Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-I (hereinafter referred to as Law No. 2300-I) provides for the buyer’s right to exchange a non-food product of good quality for an identical one from the same seller if it does not fit, for example, in style , color, model, configuration, etc. More information about the rules for returning products of good quality is described in the article Rules for returning goods of good quality. If the consumer has expressed a desire to return the product, but the seller refuses to accept it, for example, because there is no similar product for a replacement, and he does not want to return the money, etc.

d., a citizen has the right to make a return claim and submit it to the seller.
Be sure to indicate that in case of refusal, you will be forced to go to court. Before submitting this claim to the store, make copies of the receipts and warranty card. In the store, the original is given to the seller, and the copies remain with you (stamps and the date of circulation must be affixed everywhere). All that remains is to wait for the answer. How to change a fur coat? To replace a low-quality product, you should again contact the store or write a written complaint, in which you must indicate the requirement to replace the product, as well as the reason why you came to this conclusion. The store management, as usual, can react either positively or negatively. If there is a refusal, write a statement of claim to the court, order an examination and wait for the result.

It is advisable to do this for the first time 14 days after purchase, then the law on consumer protection has greater force.

In theory, many stores respond positively to such a request, because... They want to solve the problem peacefully, without bringing the matter to court. Your request must be reviewed within ten business days, after which you will receive a written response. If you were refused again, then this is already a reason to go to court. But when going to court, keep in mind that an examination of the purchased fur coat will be required, and if you lose this case, you will need to pay for the examination yourself. On July 1, 2012, a law was introduced introducing mandatory certification of all fur products in Russia. Moreover, when purchasing a fur coat, you have the right to demand that the seller provide you with the appropriate document. The certificate must indicate: 1. Legal address of the manufacturer or seller. 2. The organization that carried out the certification, with a seal and signature. 3. Type of fur. 4.

Fur and fashion

All labels, names, numbers according to GOST must be preserved on the fur coat - in general, all equivalents of a new fur coat. In order for there to be a positive effect from submitting an application to return a fur coat to the store, it is necessary that documents confirming payment of funds for the product be preserved (if there is no receipt, then three witnesses are required).

After submitting an application to return a fur coat to the store (which must be written in two copies - one copy for yourself and one copy for the store), a person can demand either a refund for the fur coat, or exchange it for another similar product that is in the store - and within three days the store must complete the above actions. Let's consider a product that belongs to the category of goods of inadequate quality.

Is it possible to return a fur coat to the store?

Return of goods of proper quality Claim form for return of goods of proper quality Claim to the seller for return of goods of proper quality Return of goods of proper quality Art. 25 of the Law of the Russian Federation “On the Protection of Consumer Rights” dated 02/07/1992 No. 2300-I (hereinafter referred to as Law No. 2300-I) provides for the buyer’s right to exchange a non-food product of good quality for an identical one from the same seller if it does not fit, for example, in style , color, model, configuration, etc. More information about the rules for returning products of good quality is described in the article Rules for returning goods of good quality.
If the consumer has expressed a desire to return the product, but the seller refuses to accept it, for example, because there is no similar product for a replacement, and he does not want to return the money, etc., the citizen has the right to file a return claim and submit it to the seller.

Application for returning a fur coat to the store

With the onset of winter, the Office of Rospotrebnadzor in the Altai Republic has received more frequent requests regarding the exchange and return of fur products. Consumers ask whether it is possible to exchange a fur coat if it does not fit (in size, style, etc.) and how to return a fur product if it turns out to be poor quality? Dear consumers, fur products are the same product as all others purchased under a retail purchase and sale agreement. The only difference is that this product will be used at a certain time of the year, and the warranty period does not always begin to run from the moment the purchase and sale transaction is concluded ( winter season in the Altai Republic it starts on November 1).

If the purchased product does not suit you for any reason (shape, dimensions, style, color, size) in accordance with Art.

Legal aspects of returning low-quality fur coats

Attention

When returning a fur coat, you have the right to demand from the seller:

replacing a low-quality product with the same product without defects;
replacing a product with another one and recalculating the cost;
elimination of defects (when possible) at the expense of the seller;
refund of money paid in exchange for returning the product to the seller.

Important

If you threw away a check or lost it, you can use the testimony of witnesses. Surely, when making a purchase, someone was close to you, someone was consulted with.

Perhaps the store consultant remembered you. The store will ask you to write a special return request.

How to write an application for the return of a fur coat

And therefore, when someone decides to buy a fur coat, he expects it to be perfect. Therefore, many small flaws that can only be discovered at home during a detailed inspection of the purchase (for example, seams, quality of fur, smell of wool) can significantly change the opinion of a newly purchased fur coat.

What to do if a purchased fur product of appropriate quality turns out to be not as good as it seemed at first glance? The answer is simple. According to the law “On the Protection of Consumer Rights,” you have the right to return a fur coat to the store within the first two weeks.

In this case, you can either return the fur coat and get a refund, or demand a replacement. It is worth considering that the fur coat must preserve presentation, and you must have purchase documents on hand. Once the two weeks have passed, returning the fur coat to the store will no longer be possible in a simplified manner.

Claim for a refund for a fur coat after 14 days

The Law of the Russian Federation “On the Protection of Consumer Rights” provides for a penalty in the amount of 1% of the price of the product for each day of delay in satisfying the claim, and the amount of the penalty is not limited. Please note that I do not agree to eliminate the above-mentioned shortcomings (repair of the product). Also, if there is any doubt about the cause of the defect, I ask you to ensure my presence at the examination, and notify me of this in advance by telephone. In connection with the above, I ask you to return within 10 days the amount paid for the /name of the product/ of improper quality in the amount of rubles. In case of dissatisfaction stated requirements within the prescribed period, I intend to file a claim in defense of my rights in the courts with the requirements specified in the claim, as well as with a demand for compensation for moral damage; court, in accordance with Art.

Sample claim for return of goods of proper quality

You can return a defective fur coat without any problems within fourteen days from the date of purchase. In this case, you can also request a refund or replacement of the product.

However, if the first two weeks have passed, then returning the fur coat will not be so easy. How to return a fur coat through a claim procedure? If two weeks have passed, but the warranty period has not yet expired, then if there is a defect, the fur coat can be returned for a claim. Fur coats are returned in the following order:

Contact either the seller or a specialist and find out whether the defect that arises is a warranty case;
Contact the seller and file a claim. In it, indicate the reason for the return (the nature of the defect). In this case, the seller has the right to demand an examination;
Conduct an examination.

Rules for filling out the application form for returning goods

This can be done both in the store and from specialists;

Return your fur coat and either get your money back or exchange it for a better one.

If you are refused a refund even if you have all the grounds, then go to court. To do this, you will need to enlist the support of a lawyer and file a claim.

How to return a fur coat to the store if it was purchased on credit? A fur coat is a very expensive thing. So expensive that sometimes the simplest and quick way buy it - take out a loan. Therefore, if you took out a loan to purchase a fur coat, then you will also need to pay it back along with the purchase.
By agreement between the consumer and the seller, an exchange of goods may be provided when a similar product goes on sale. The seller is obliged to immediately notify the consumer about the availability of a similar product for sale.

When returning, a passport is required and you will have to fill out an application requesting an exchange/return. When returning money for a product of PROPER QUALITY, the money must be returned to you within 3 days, then interest is charged at the Central Bank rate.

If the seller is not able to return your money immediately, it is better to issue a second copy of the application, on which the seller stamps the visa and the date of delivery. Make a copy in advance cash receipt and keep the original with you until you receive the money.

Funds paid using a plastic card are returned only to this card.
Returning goods of INCORRECT QUALITY When returning money for goods of INCORRECT QUALITY, the response period is 10 days, then for late payment - a penalty of 1% per day of the price of the goods. When returning a statement of claim, it is written in 2 copies, on one of them the seller stamps a visa of receipt and date . If it is necessary to leave the item with the seller, he must write a safekeeping receipt or a similar document, in which it is necessary to describe the item in as much detail as possible: fur, color, model, article number and necessarily (!) all defects claimed. In case of disagreement about the reasons for the defect, the seller is obliged to conduct an examination of the product. The cost of the examination is paid by the losing party. If the examination confirms the defect, and the seller refuses to return the money, you need to sue.

Application for the return of low-quality fur products

For violation of the deadlines provided for in Articles 20, 21 and 22 of this Law, as well as for failure to fulfill (delay in fulfillment) the consumer’s requirement to provide him with a similar product for the period of repair (replacement) of a similar product, the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) who allowed such violations, pays the consumer a penalty (penalty) in the amount of one percent of the price of the goods for each day of delay. An example of an application for a refund of the amount paid for goods of inadequate quality to the Director of Legal Affairs.

name of the organization by check Surname I.O. living at the address: Adrestel. Contact telephone number Passport passport details, when and by whom it was issued CLAIM On such and such a date and year I purchased in your store product name, fur, company, brief description for the amount of rubles, which is confirmed by the presence of a receipt.