Sending a letter by mail. EMS tracking

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

China EMS specializes in domestic and international express mail and is the largest logistics provider with a presence in 31 provinces in China. An important feature of the company is that it guarantees reliable and fast delivery of goods courier services. Tracking an epacket parcel is easy and convenient for a resident of any location globe– this can be done on the website or through mobile application. ePacket is a popular method of delivering orders from various online stores, including on a platform such as AliExpress.

epacket parcel tracking

Collaborating with a large number online stores, EMS China has developed a convenient system for tracking postal items to any country. To track epacket, it is enough to know the international track number, consisting of a combination of letters and numbers. You can find it on your order page on the store’s website or by asking the seller. Most often, after paying for the order, a message with a track number is sent to email. EMS China allows you to track up to 20 parcels simultaneously, and the company has developed convenient way notifications - information about all changes in the location of the parcel is sent by email or SMS message. This allows you to significantly save time and eliminate the need to frequently visit the site. The high-quality work of the resource allows customers to always be aware of the status of the order; situations when the epacket track is not tracked are extremely rare. If you have any questions, you can contact the company’s specialists, and the most convenient tracking package is provided by the mobile application. All order tracking services are provided free of charge, and the application can be launched by any smartphone on the Android and IOS platforms. Delivery of an order from AliExpress via ePacket is much faster than standard delivery - about two to three weeks. Information about the parcel is provided from the moment of payment until delivery is confirmed, and the history of previous orders is also saved. ePacket allows you to track your parcel regardless of the recipient country, the information is always accurate and up-to-date.

Service you can trust

The department handles the processing and delivery of parcels international company EMS. It has been operating in China for almost 30 years, gaining experience and constantly improving its service; today the company has more than 16 million employees. As a rule, the parcel is delivered by courier to the address. Regular customers of online stores usually prefer this delivery method, since the overpayment for ePacket is minimal, but you can be sure that the package will not get lost in transit, will not be damaged, and will be delivered on time. Delivery delays may occur due to problems at customs, but thanks to the parcel tracking service, the buyer will be warned about this. Using ePacket when ordering goods from Chinese online stores guarantees quality tracking and maximum speed delivery.

EMS seems to be the most popular international delivery service, which guarantees its customers fast and reliable delivery of goods. Tracking EMS mail is a highly sought-after feature among consumers using the services of this company. After all, it allows you to quickly determine the status of the parcel and calculate the approximate time of its receipt.

What is an identifier/track code

Before you learn how to track an EMS parcel, it is important to define the basic concepts. In order to systematize and simplify tracking of shipments, a special unique code, assigned at the time of sending the parcel. It is drawn up in the form provided for in the regulations of the “Universal Postal Union” and consists of 13 letters and numbers.

Track code - unique parcel code

If you want to find a parcel by shipment number, it is important to take into account that each symbol serves to reflect specific information that allows you to obtain the necessary information about it.

The first letter reflects the type of parcel, and the second letter indicates the sending method. The last two are an abbreviation for the country from which such a parcel was sent.

Among the most common types of shipments, it is advisable to include:

  • WITH- standard shipment, the weight of which exceeds 2 kg;
  • R– a letter whose weight does not exceed 2 kg, in respect of which registration actions are being carried out;
  • L– standard letter, as well as its express equivalent. If an identifier begins with this character, it cannot be tracked except for "LM";
  • E– express delivery EMS, the second letter in this case is considered sequential;
  • V- insured letter;
  • A– an uninsured letter that cannot be tracked.

In addition, for tracking by identifier, a Russian tracking number, denoted by the abbreviation RPO, is often used. It is a 14-digit number and must be indicated on the receipt received upon receipt of the parcel.

Features of EMS work

Even though this service guarantees fast delivery to the recipient's door; malfunctions and various problems often arise in its operation. In particular, if the parcel is moved across the territory of the Russian Federation, then the delivery time will be about 10 days. If you need to receive it from another state, you should not expect it earlier than 15-35 days from the date of departure.

In addition, there are several other important features EMS:

  1. You can find a parcel using Russian services only after registering the parcel in the Russian Federation.
  2. The service rules provide for the possibility of express delivery, however, this should be agreed upon in advance with the seller.
  3. The weight of the postal item that is planned to be delivered in this way must be no more than 31 kg.

The EMS service ensures delivery of the parcel to the recipient's door

Naturally, the accelerated version of the shipment has a higher price, however, the delivery time will be much shorter than with the standard algorithm.

The service rules stipulate that the recipient cannot open the parcel in front of the courier in order to check the presence of all goods being sent. In order to ensure availability, you must personally visit the nearest post office and open the parcel in the presence of employees of this institution.

Parcel tracking

The most interesting stage seems to be the parcel tracking procedure. The identifier required for this is issued to the client after full payment for the purchased product. What type of code he will receive depends on the type of shipment. If delivery will be carried out from another country, the consumer receives international code, consisting of letters and numbers. When sending within the Russian Federation, the code will contain only numbers (RPO).

Tracking a shipment by invoice number, as in other cases, can be implemented in several stages:

  1. Monitor the parcel on foreign services (for international delivery).
  2. After registering a parcel on the territory of the Russian Federation, you can check its status using local trackers.
  3. Receive the parcel and check the integrity of the goods being sent.

All tracking portals work according to the same algorithm of actions, which involves going to a page for entering data, searching and receiving necessary information by parcel. However, in the case of international shipments, at first it can only be tracked on the corresponding website of the sending country. For the USA, a similar portal is located at www.usps.com.

Tracking international parcels on the track-trace.com service

There are also universal solutions that allow you to obtain information about the status of international EMS parcels, regardless of the state from which they are sent. Such tools include track-trace.com, which has a simple algorithm of use:

  • visit the site;
  • open the “Post/EMS” section;
  • You will need to enter an identifier in the empty field that appears, and then click “Find”.

As a result, the user will receive complete information about the status of the order, including its current location. This will allow you to control the movement of international shipments even in cases where they have not yet left the sending country.

Using domestic EMS service

A subsidiary of this company in the Russian Federation is EMS Russian Post, which controls Russian Post. It is not surprising that when using the official website of the emspost ru company to track a parcel, it immediately redirects the visitor to the Post portal www.pochta.ru/tracking.

Review of EMS Russian Post - express delivery EMS Post Russia

General information about the company EMS Russian Post

EMS - Express Mail Service is an international service whose main job is the transportation of postal correspondence. The company's work claims to be of a high quality level, and delivery of urgent mail or express delivery is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. EMS express delivery in Russia takes place to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive the shipment, just come to the EMS office or call a courier. EMS company has its own branded packaging. If necessary, provides consultation about customs. It is possible to provide the following services: insurance and tracking of postal items, cash on delivery, delivery or sending of parcels outside business hours. Clients are provided with consultation via the company's Hotline upon request. Each client with questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.

Express delivery EMS Russian Post

Geographically, EMS Russian Post operates throughout the country and issues IPOs. An EMS client can register their shipment at any EMS branch. If the client cannot register in the office or does not want to, it is necessary to call an EMS courier. Fast delivery V short term will deliver the parcel to the addressee. Operating principle express delivery EMS inside Russia:


  • To send from outside the EMS office, you must call a courier.

  • The sender is obliged to fill out all accompanying documentation himself, except for the fields for official information, which are filled out by the courier or operator.

  • It is mandatory to inform the courier about what the item being sent is. The courier has the right to inspect the shipment to identify items prohibited for shipment.

  • The courier delivers the shipment to Sorting center, where all procedures for registration of departure and clearance will be carried out. After completing the operations, the shipment will be sent to the recipient.

  • Express delivery EMS works in such a way that the shipment is delivered “to the door” of the addressee.

  • If the shipment has not been delivered: the courier is obliged accessible ways(by telephone, notification) inform the addressee about the received shipment. If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.

How express delivery from abroad works:

  • All EMS IPOs to the recipient country Russia are registered in Track&Trace EMS - unified system tracking. Using the issued track code on the website, you can track the shipment.

  • Customs departure procedures are mandatory for all MPOs to and from Russia.

  • Clearance of a postal item at customs takes three working days, after which the item is handed over to the delivery service.

  • Delivery of the shipment to the addressee's door.

Restrictions for postal shipments within Russia:

  • The weight of postal items should not exceed 31.5 kg

  • In terms of size - one side of the item should not exceed 1.50 m

  • Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m

Insurance of EMS Russian Post shipments

EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the procedure for insuring your shipment at any EMS Russian Post branch and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is required to present the object of insurance to the courier or operator at the EMS office. To obtain insurance, it is important to remember that the amount must correspond to the cost of the investment:


  • The minimum insurance amount is RUB 3,000.

  • The maximum amount of insurance for correspondence is 20 thousand rubles.

  • The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.

  • The maximum insurance amount for precious metals is 1 million rubles.

If the insurance amount is 10 thousand rubles or more, the sender is obliged to confirm the value of the investment with documentation for this investment.

Customs control

For residents of Moscow (private and legal entities) EMS Russian Post provides services for registration of IPO for customs control. List of EMS Russian Post services for individuals:


  • Checking the correctness of filling out the documents provided to the Customs Service for passing the MPOO

  • Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made

  • Registration and verification of the declaration (exact indication of the name of the sent attachments and their value in the language of the recipient country, English or French)

  • Client consultation

There are two options for passing customs control. The first one is with customs receipt order. The addressee pays EMS Russian Post the amount of customs duty. The amount will be transferred to the Customs Service. Second - with customs notification. This means that the MPO will undergo customs control.

EMS Russian Post tariffs

Things to consider when calculating express shipping costs:


  • The distance that the shipment will cover

  • Tariff zone of the sender and recipient

  • Postage weight

  • Availability of additional services

For each item there is an additional charge to the amount payable. For hard-to-reach regions: surcharge of 110 rubles. (including VAT) for each kg of shipment weight (weight is rounded up). Shipments for which insurance is issued add 0.6% of the insurance amount to the delivery cost, VAT - 18%.

Forms of payment

You can make payment for the services provided by EMS Russian Post:


  • In cash to the EMS courier or at delivery points.

  • By non-cash payment. The client receives a current account where he transfers the specified amount. The account belongs to EMS Russian Post - a branch of the Federal State Unitary Enterprise "Russian Post". Payment by third parties is also possible for companies with which an agreement has been concluded.

  • Pay to the recipient. This is only possible if an agreement has been concluded between the recipient and EMS Russian Post.

EMS Russian Post provides the following services for individuals and corporate clients:


  • Packing by EMS

  • Everything related to customs

  • Forwarding

  • Insurance

  • C.O.D

  • Delivery of online purchases

  • Payment of compensation

EMS Russian Post website

The official website of EMS Russian Post is www.emspost.ru. Everything is collected here useful information for EMS customers. On the main page of the site you can calculate the cost and delivery time within and outside the country, and track the EMS shipment using the existing track. On the website you can find out:


  • More about delivery regions across Russia: locations of offices and collection points for EMS shipments, see the list of branches located in hard-to-reach regions.

  • Control deadlines for the passage of shipments within the country and abroad.

  • More about EMS shipments from abroad.

  • Familiarize yourself with the tariffs for international express delivery, find out about tariffs in the international network area, and about restrictions on the delivery territory.

  • Familiarize yourself with the types and costs of branded packaging.

  • Read the detailed list of prohibited items and substances for shipment.

  • View a sample additional agreement.

The client can fill out a form to receive SMS notifications. There are two types of notifications: about the delivery of the item and about the receipt of the item at the address OPS. The cost of one notification is 1 ruble. Other useful information available for download:

  • Application form for shipment insurance.

  • A guide to tariffs, which describes: tariffs by city, by region, by Russia, by country of the world.

  • Bank details for payment.

  • Referral form.

Also on the website you can conclude an agreement between EMS Russian Post and legal entities.

Contacts EMS Russian Post To contact EMS Russian Post, use the form feedback on the main site. United help desk EMS Russian Post - 8 800 200 50 55 (calls within Russia are free) For residents of Moscow and St. Petersburg, it is possible to contact client offices

The state enterprise "Russian Post" (FSUE) was established by government decree of September 5, 2002. The enterprise was officially registered and adopted its Charter on February 13, 2003.

Russian Post has in its network 86 regional branches, 42,000 branches and about 350,000 employees, of which 87% are women. The company provides delivery and postal services in the territory of Russian Federation with an area of ​​17,000,000 square kilometers. Russian Post operates in 9 time zones, delivering postal items to 2,600,000 road, 1,200 air and 106 railway routes.

The company owns 18,000 trucks, 827 vans, 4 ships, 4 helicopters and one horse.

Russian Post plays an important role in the national infrastructure. The company greatly influences the development of other sectors.

Every year, Russian Post employees receive and send more than 2.4 billion. parcels and postal items, 1.7 billion printed products, 595 million utility bills and other bills, 488 million pensions and benefits, and 113 million remittances.

The company operates under the leadership of the Ministry of Telecom and Mass Communications of the Russian Federation. The main office of the company is located in Moscow.

History of Russian Post

On June 28, 2002, by decision of the Government of the Russian Federation, a new concept was adopted for the restructuring of the postal system at federal level. This concept involved the unification of all post offices of the country into one organization for centralized control and distribution of resources. The enterprise is state-owned and controlled at the federal level.

The range of activities of Russian Post has expanded over time retail trade, federal service By money transfers, express delivery EMS, photo printing and many other services.

Russian Post parcel tracking

The Russian Post parcel tracking system allows all clients of this company to check postal status online. The system quickly generates data and provides all available information about the parcel and where it is currently located.

Russian Post parcel tracking numbers

Russian Post parcel tracking codes differ in types and can have different appearances.

  1. Packages, small parcels and registered letters tracked by 14-digit number.
  2. Parcels and parcels are assigned a special code which consists of 4 letters and 9 numbers:
    • The first 2 letters indicate the type of shipment
    • 9 digits - unique departure code
    • The last 2 letters indicate the country from which the parcel was sent
  3. Parcels EMS - international express delivery of items. The tracking number for EMS parcels is the same as for regular international shipments, except for the fact that the code begins with the letter E

Examples of parcel tracking numbers:

  • 14568859621458 - internal parcel tracking code
  • CQ---US (CQ123456785US) – parcel or small item from the USA, postal package
  • RA---CN (RA123456785CN) – parcel from China
  • RJ---GB (RJ123456785GB) – parcel from the UK
  • RA---RU (RA123456785RU) - if the parcel was not registered before entering the territory of the Russian Federation, Russian Post can assign an internal tracking number.

Russian Post tracking numbers are compiled in accordance with the international S10 standard, allowing parcels to be tracked by both the sender and the recipient, and the introduction of an electronic tracking system for Russian Postal mail makes this even easier.

How to track a Russian Post parcel?

In order to find out where your parcel is, you need to pay attention to the following.

  1. For information about estimated arrival time and other details, you must use the Russian Post tracking number. This is a special tracking code that is unique for any parcel. It must be provided to you by the sender (online store, company or individual).
  2. Fill in the search field located at the top of the web page with this tracking code.
  3. Click the “Track” button and wait for the report to be ready.

Russian Post tracking

Russian Post tracks both parcels sent within the Russian Federation and international shipments, including EMS express mail. Domestic Russian Post shipments are tracked using a 14-digit track code, the first six digits indicating the sender's postal code. International shipments of Russian Post begin and end with 2 letters, the first two indicate the type of parcel, and the last two indicate the sender's country.

How to track a parcel in Russia?

Tracking a Russian Post parcel in the Russian Federation is quite simple. In order to start tracking your parcel, you need to have the parcel tracking code on hand. Russian Post tracks shipments using 14-digit slate tracking codes for domestic parcels and 13-digit codes for international shipments. To quickly and easily track your Russian Post parcel, enter the parcel's track number in the field above and BoxTracker will check your parcel and determine its location.

How to find a parcel by Russian Post tracking number

Russian Post parcels are located at postal number tracking. Domestic tracking numbers contain 14 digits, starting with the postal code of the sender or the department that issued the package. For example, if the parcel was sent from Moscow from the Russian Post office on Shelepikhinskaya Embankment with the index 123290, then the departure code will look like 12329000000000. International parcels processed by Russian Post can be tracked using a standardized 13-digit code typical for international shipments for postal services all over the world. The first two letters indicate the type of item, then 9 unique digits of the item, and the last two letters indicate the sender's country code.

Parcel tracking ZA..LV, ZA..HK

This type of parcel differs from other international shipments in that these parcels are handled using a simplified system thanks to the cooperation of the Russian Post with the most popular online store for Russian citizens - Aliexpress. Thanks to this cooperation, the procedure for registering parcels with Aliexpress has been simplified, making shipment faster and cheaper. Such parcels have tracking codes like ZA000000000LV, ZA000000000HK.

Parcel tracking ZJ..HK

Parcels with a tracking code starting with ZJ are parcels of purchases made by Russians from the Joom online store. Just as in the case of Aliexpress, Joom entered into a partnership with Russian Post, thereby reducing the cost of delivering parcels with Joom, as well as significantly speeding up the shipping process itself from registration to delivery time.

When tracking, Joom parcels can have one of three statuses:

  • Parcel sent
  • The parcel arrived at the office
  • The parcel has been received by the addressee

Tracking parcels from China

Postal parcels from China may not have complete information about the location of the parcel, however, the most important information you will have in your hands. The main stages of tracking will be available to you, and this is the most important thing. Parcels from China along their route pass through postal centers in Latvia and Hong Kong, which is why the letters LV and HK are assigned at the end of the track code, not CN.

What to do if you can’t track your parcel?

There may be several reasons why the track number may not be tracked. Most of these reasons are easily solvable, and sometimes do not require special solutions. The main reasons why a package is not tracked by track number:

  1. Not enough time has passed since the parcel was sent and the number has not yet entered the database. Sometimes it happens that the track number is not tracked until 10 days from the day the parcel was sent. The main thing here is to be patient and wait until the parcel begins to be tracked in the system.
  2. The tracking number is incorrect. In this case, you need to check the tracking number again with the seller or sender. Also check that the number is spelled correctly. You may have made a mistake when copying or typing a number on the keyboard.

In any case, you should not worry, although the reasons why the track code is not tracked are not limited to those listed, there is always a solution. As a rule, all parcels reach the addressee, and in extreme cases, you can always open a dispute in the online store and you will get your money back.



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