DHL fast delivery service. DHL tracking

DHL Express is one of the leaders in the field of international express delivery. Is structural unit holding Deutsche Post DHL, which is represented in more than 220 countries and territories around the world and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee by specified address courier to the door.

Cargoes prohibited for shipment via DHL network:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in ingots
• Currency
• Firearms, including parts and ammunition
• Hazardous or flammable materials (as defined in the IATA Instructions)
• Human remains, including ashes
• Jewelry, precious metals, gems
• Narcotic drugs
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
• Counterfeit products

Restricted cargo for transportation:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide an independent expert assessment of the value in advance.
• Excise stamps and outstanding postage stamps.
• Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Coordination with the additional service department is required.)
• Furs, ivory and products made from them.
• Parts, mechanisms firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their direct purpose (kitchen knives), including decorative items (sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must include certificate/certificate/passport (with a stamp) that this item is not a bladed weapon.
• Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
• Payment documents in bearer form (activated SIM, credit and debit cards that can be used by a third party, checks payable to bearer, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens, which are the equivalent Money, Money transfers).
• Toy, air pistols.

Since DHL Express is a freight carrier, there are size and weight restrictions. various conditions applications. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

These days there is hardly a person in the metropolis who has not previously heard of the DHL delivery service in Moscow. Everyone has certainly seen the addresses of the branches scattered throughout the city. And a small one yellow car with red letters on the stripe, and a man clearly hurrying somewhere in a bright jacket with the inscription of this brand was definitely seen by all residents and guests of the city.

history of the company

DHL is an international company from Germany. It was founded in 1969 and today is the undisputed leader in the logistics services market. The company's head office is located in Bonn, former capital Germany.

Initially, the owners planned to deliver documents from San Francisco to Honolulu and back. But the success of the enterprise turned out to be so stunning that the entire business world soon learned about the company, including the appearance of DHL addresses in Moscow. The company developed very quickly and located its branches in all, even the most remote corners of the planet. The services began to be in demand when sending not only international but also domestic parcels; the company left regular mail behind.

How are things going these days?

Today, DHL operates in three main areas: logistics, express delivery, postal delivery. Thus, it gives its clients the right to independently decide what meets their needs in to a greater extent.

DHL's activities also include the following services:

• express delivery anywhere in the world;
• shipping by all existing species transport: planes, trucks and minibuses, ships, trains;
• storage services for various items with the possibility of repairing them if necessary;
• delivery of international correspondence;
• shipment by time and type according to customer requirements.

DHL in Russia

The company has been operating in our country for about 30 years and has divisions in many regions. On this moment There are 9 DHL addresses in Moscow, scattered throughout the city, which creates convenience for customers and helps them save time.

DHL mail addresses in Moscow

Addresses of branches of company partners

If you are looking for the addresses of DHL points in Moscow, then know that, in addition to the main branches, it is possible to contact an additional office, but keep in mind that there are some restrictions here.

Today we live in a world where we often have to make snap decisions. And progress helps us with this. We can find any information in a couple of seconds search engines Internet, we can call almost anywhere on the planet, we can fly around globe per day. In the 21st century, speed is of key importance. Therefore, it is so important to seek the services of specialists who guarantee prompt and high-quality completion of tasks and resolution of any issues.

Using the website service, you will quickly find out the exact location of your parcel delivered by DHL.

DHL is one of the most popular companies in the field of express cargo delivery and provides logistics services in more than 220 countries around the world. The company's main office is located in Germany, and its total staff is more than 300,000 people. The cost of the company's services cannot be called cheap, so DHL delivery is chosen primarily for the delivery of expensive goods.

When tracking parcels, it is necessary to take into account that all DHL parcels, regardless of the recipient's country, initially arrive at the DHL sorting center in Germany, and only after that they are sent to the destination country.

Types of DHL tracking numbers

DHL parcel track numbers vary depending on the type of delivery chosen:

• RX123456789DE (DHL Standard Tracking Number)
• GM12345678901234567 - track code consisting of 2 letters “GM” - Global Mail and 17 digits
• JD123456789012345678 - international express shipments DHL Express WORLDWIDE
• 1234567890 is actually the invoice number, which can also be used for tracking

Popular types of DHL parcel delivery

DHL Global Mail is the most inexpensive type of delivery, the total duration of which depends on the distance of the recipient and the time of year. On average, a parcel to Russia reaches the recipient within 25-30 days.

DHL Express WORLDWIDE - international express delivery. The high cost of services is compensated high speed delivery. The parcel reaches the recipient on average in 3-4 days.

DHL is a German international shipping company courier delivery mail and cargo. Is one of the leading in the world logistics companies. Founded on September 20, 1969. The initial task was to organize courier mail between Honolulu and San Francisco. The geography of transportation gradually expanded. The main area of ​​work was the organization of courier work between countries, including the states that were part of the Warsaw Pact.

DHL worked with Soviet Union at a time when other Western companies were not able to establish business with the countries of the socialist bloc. The company name comes from the capital letters of the surnames of the founders - Adrian Dalsey, Larry Hillblom and Robert Lynn. The headquarters is located in Bonn, Germany. The position of Chairman of the Board of Directors of the company is occupied by Frank Appel. In 2011, the number of employees was 275,000. Urgent delivery of mail and cargo occurs in more than 120,000 cities located in 220 countries. DHL Express owns approximately 76,000 vehicles.

Every day, thousands of people on our planet are faced with the need to convey something important and urgent to a neighboring city or to another country. And it cannot be sent by e-mail or send by SMS. As a rule, this is something material, the urgency of delivery of which determines a profitable deal, success important event or even a person's life.

For all this, there are express delivery services that, despite bad weather, despite the political situation, despite natural disasters Your message is delivered to the addressee within 24 hours.

Recently, DHL Express gave me the opportunity to see with my own eyes the path that urgent documents and express cargo take before reaching the recipient, what happens to them after the courier picks them up, and how DHL manages to deliver documents to other countries within days...

Every morning around 9 am a DHL plane arrives at Sheremetyevo:

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What pleasantly surprised me was that DHL uses our Tu-204 to transport goods:

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Every evening this plane takes all parcels sent from Russia to a sorting center in Germany, and the next morning returns to Moscow with new cargo:

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During the day he stays at Sheremetyevo, where ground services closely monitor his condition:

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After all formalities have been completed and the authorities have given the go-ahead, the unloading of the aircraft begins:

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All goods are packed in containers special form, exactly repeating the fuselage of the aircraft so that its entire volume can be used:

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Unloading takes place at the airport:

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The most urgent documents are unloaded first, and they are immediately sent to the customs terminal for release at customs and simultaneous sorting:

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The first batch of containers with the most urgent documents and cargo leaves the plane:

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All correspondence is processed in a special sorting area:

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Documents from Moscow recipients are sorted directly to Sheremetyevo according to delivery routes.

The DHL employee scans the barcode on the shipment, after which the program determines the correct route number:

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Route numbers are displayed on the monitor:

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Each courier is assigned its own territory, which corresponds to a specific route number. After delivery to service centers in Moscow, the courier receives the appropriate bag and delivers throughout its territory:

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Documents for Russian regions are sorted into floor baskets. Express cargo is imported and exported through Sheremetyevo for the main territory of Russia - from Kaliningrad to Eastern Siberia:

While urgent documents are being processed, the loaders continue to unload the aircraft and deliver the following consignments to the customs terminal:

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The floor in the sorting center is designed in such a way that even a heavy pallet with cargo can be safely moved on it in any direction:

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DHL determines delivery prices based on physical or volumetric weight. In order not to take extra money from the client, each parcel is measured and weighed:

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In Moscow, DHL has two large service centers: in the northern and southern parts cities. Depending on the further route across the country, each cargo from Sheremetyevo is transported to one of them. Green bags are used for one service center, yellow bags are used for another:

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I took these photos right after the “Bloggers Against Garbage” event. At that time, on the notice board of the customs terminal in Sheremetyevo there was a call for company employees to take part in the action. 



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Taking this opportunity, I would like to express my deep gratitude and appreciation to DHL for their help with the delivery of inventory. As usual in our country, all the T-shirts, gloves, garbage bags and bandanas were ready at the last minute, and DHL had only 2 days to deliver all this to more than 120 cities in Russia:
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Next to the warehouse, in the office, there are customs operations specialists working on cargo declaration: 


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Customs is located in the same building and is separated by a glass counter: Once all the documents are collected, company employees send an electronic declaration via the Internet, and Required documents
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they give it to customs, getting up from the table and walking 10 meters to the window: 


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The office is decorated in a modern corporate style: DHL adheres to electronic document management
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, that is, as far as possible, all necessary documents are not printed, but sent by e-mail. Also, all waste is collected separately and sent for recycling:


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To send cargo by DHL, you can call a courier or bring the parcel to one of the company’s service branches in Moscow and other cities:

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DHL Headquarters:

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Customer service call center. All incoming calls flow here:
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According to company standards, each call must be answered within 10 seconds of receipt. The level of service is displayed on large monitors hung throughout the room. The same monitors hang in the management office: 


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Moscow couriers. Here they receive the task and print out the accompanying documents:

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Each of them has its own table with a route number, where the items that need to be delivered are already located:

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Sometimes the entire cargo of the route fits into a small box:

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However, the express delivery service does not sacrifice efficiency for saving gas and sends cargo along each route in a separate vehicle:

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Sorting center or "station" in the north of Moscow:

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The sorting center has a scanner through which all shipments pass. Each shipment is checked for substances and items prohibited for transportation:

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Along with the physical cargo comes virtual cargo - all information is entered into the IT system immediately after the next stage of processing or delivery. Almost immediately the status is visible to the client, and detailed information is visible to a DHL employee in any other office in the world:

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From Moscow service centers cargo is sent to airports for further delivery to Russian cities:

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DHL has three global sorting centers and now a fourth is under construction in Shanghai. Investments in infrastructure, personnel and operational processes are large-scale, but when you look at this business up close, you understand why it is necessary. It seems simpler - to bring something from A to B, but in reality, as it turns out, there is so much that needs to be done - pick it up, check for safety, prepare accompanying documents, book a seat on the plane, bring it to the airport, load it, sometimes fly halfway around the world, unload it , clear customs and only then deliver safely.