Express delivery of items – Ems Russian Post. EMS Russian Post

EMS (ExpressMailService) is an express delivery service for letters and parcels. Shipments are made to all cities of Russia and abroad in as soon as possible. One of the main features of EMS is the delivery of items directly into the hands of the addressee.

EMS is an international service created back in 1998 and currently uniting 190 participating countries, between which it is possible to send items using this system. In Russia, the representative of this service is Russian Post.

Sending parcels, parcels and letters by express delivery is much more profitable financially and in terms of saving time.

Also, express mail delivery has other advantages:

delivery of items by courier in person;
the ability to accurately track the location of the shipment;
wide geography of service (more than 40,000 post offices throughout Russia);
Packing and delivery by courier is free.

Types of shipments and maximum weight of parcels

EMS shipments have certain restrictions on the weight and dimensions of the package. The total sum of the length, height and width of the packaged item must not exceed three meters, and the length of such a parcel must not exceed 150 centimeters.

EMS parcels sent within the Russian Federation may have Weight Limit 31.5 kg, but other restrictions apply when shipping to other countries. Thus, parcels weighing up to 20 kg (with full list countries can be found on the Russian Post website).

Parcels up to 10 kg are allowed to be sent to the Caicos States, Turks, Gambia, Cuba and the Cayman Islands. For all other countries, parcel weight is limited to 30 kg.

How to calculate EMS delivery

Depending on the destination, ems delivery will differ in price: the further the shipment is made, the more expensive the service will cost. You can calculate the exact cost of sending on the Russian Posts website using a special service.

Also, for an additional fee, the sender can arrange additional services:

SMS notification about delivery of the parcel to the addressee;
content inventory;
indication of declared value;
payment of the parcel by the addressee by cash on delivery.

Based on this, when sending EMS, delivery can be calculated with an accuracy of a few rubles.

Packaging EMS shipments

The parcel must be properly packaged before dispatch: this process requires compliance certain rules.

But some nuances remain at the discretion of the sender, for example, the choice of packaging. The sender can pack the parcel in any soft shell, cardboard, wooden or plywood box, or polymer container.

It is necessary to take into account possible mechanical impacts on the cargo, so the packaging must be selected so that valuables are not damaged during shipment. But the packaging method when sent abroad should not deprive customs officers of the opportunity to inspect the cargo.

It is better to further protect any fragile and valuable items by wrapping them in appropriate packaging materials, while contact with the walls of the solid packaging and impacts on them should be excluded.

If liquids are sent, they must be packaged in such a way that during shipment their contents do not leak out due to mechanical stress. It is advisable to line containers with liquids with absorbent materials so that the liquid is absorbed by them in the event of damage to the main packaging,

Powdered substances have their own rules. Thus, dry coloring powders should be sent only in sealed metal boxes, which in turn are placed in durable boxes. Such boxes must contain appropriate protective material inside.

How to arrange express delivery

EMS shipments are processed at the post office. This procedure involves filling out documents using the following forms:

Address Label (Form E-1).
Form required when shipping more than 10 individually packaged items at a time (F 103).
Customs declaration for goods (CN 23).
Customs declaration for documents (CN 22).

The last two documents are filled out for shipments to other states.

EMS parcel tracking

EMS shipments, like valuable parcels, can be tracked using a track code that is assigned to the parcel upon registration. The Russian Post service will help you be aware of the location of your parcel: just enter the parcel’s track code in the appropriate field to see where it is now.

Tracking of ems shipments to other countries is carried out using an identifier, which differs from the track codes for shipments within the Russian Federation. In this case, such a code will contain not only numbers, but also letters of the Latin alphabet (the digital code is assigned only to parcels sent within Russia).

Friends, I just read this on eDost

Russian Post - regular mail, is represented in almost any locality in Russia.
EMS is a courier delivery service created on the basis of Russian Post.

Thousands of parcels pass through Post and EMS every day. And, in general, most parcels are delivered normally and eventually find their recipients, but if you are going to send a parcel using these services, it is recommended to take into account some of the features of their work.

Delivery times

Delivery time can vary from several days to several MONTHS (no matter what the carriers state). There are no specific patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are often cases when, for example, two parcels were sent simultaneously from one city to the same address: one arrived in 10 days, and the second in 2 MONTHS.

There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs), to simple and banal (for example, they forgot to include it in the shipment or got lost in a warehouse).

In most cases, nothing can be done about this, all that remains is to wait for the parcel to arrive.
BUT in some situations, your increased attention can speed up receipt (or even ensure the very fact of delivery)!

The parcel is NOT tracked or tracked, but its status does not change for a long time!

1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.

Note:
a) Parcels that are NOT tracked are usually also assigned numbers, but from these numbers you can only find out that the parcel was received at the post office on such and such a date.
b) All EMS shipments must be tracked (the numbers of such parcels begin with the letter "E").

2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, there are often cases when a parcel begins to be tracked only a couple of days after sending. Or, for example, there are cases when the parcel has been delivered a long time ago, but according to its status it is still listed as delivered.

Note: If you sent a parcel on Friday, then with a high degree of probability it will remain in the office until Monday, and only then will it be transferred for shipment (accordingly, there will be no records for this parcel in the system until Monday).

3. When sent from abroad, some parcels begin to be tracked only after arriving in Russia. Accordingly, until this moment, there will be no data about this parcel on the post office website!
To track such parcels, you can use the website of the foreign carrier (who actually sent them). You can also track it here.

4. If the parcel has already departed for Russia (as there is a corresponding entry on the sender’s website), this does NOT mean that it will be registered in Russia on the same (or the next) day. The registration process can take from several days to several weeks (and sometimes months).

Until the parcel is registered in Russia, there will be no new entries in the tracking system! Filing a wanted list for such a parcel is practically useless, since on the sender’s side there is evidence that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), but on our part they will say that the parcel is not registered in Russia, which means she's not here and there's nothing they can do.

5. It happens that tracking is temporarily impossible due to failures or technical work on the delivery service server. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.

Usually, the server’s functionality is quickly restored, after which everything is monitored normally (except for weekends and holidays, when repairs can take several days).

Delivery by regular mail

1. Letters are usually dropped into the recipient's mailbox.

2. Parcels are delivered to the place of delivery - this is the post office corresponding to the postcode in the recipient's address. After this, the recipient is given a notice in the mailbox, according to which they must independently come to the post office with a passport and receive their parcel.
It happens that such a notice is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the notification to not be delivered, the main thing is that the parcel may already arrive at your post office, and you will not know about it. If the package takes a long time to arrive, it is recommended to go to the post office and check if there is anything in your name.

Note:
a) The parcel must be received by the person in whose name it arrived (a passport serves as an identification document).
b) If the parcel is sent to a private person, it is highly not recommended to indicate your work address as the delivery address (otherwise you may be required to provide a power of attorney from the company and other documents confirming your authority). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, therefore, it will be problematic for a private person to receive such a parcel.

Delivery of EMS parcels by courier

1. Couriers are NOT required to call before delivery!

2. Parcels are delivered by specified address and give it to ANYONE who will be there!
They can, for example, give it to the security guard at the entrance, and no one will inform you about it.

3. Delivery is carried out within a day. If you are informed that the parcel is being delivered, then you must wait ALL day for the courier. Sometimes the courier may not have time to reach the recipient, so delivery will be postponed to the next day. Postponement of delivery time is usually NOT INFORMED!

4. If there was unsuccessful attempt delivery (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office, waiting for the recipient to pick it up. It is usually NOT reported that the parcel is in the office!

It is also necessary to remember that an unscrupulous courier may not even try to deliver the parcel to you, and then in the office say that you were not at home!

In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status “unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)” or similar records appears, call the office and find out the fate of your parcel.

5. Sometimes you can wait WEEKS for the courier to arrive! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you need to warn the office staff so that they do not give the parcel to the courier for delivery.

You can find out the phone number of your local branch in the EMS call center: 8-800-200-50-55

ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel lies at its destination for more than two weeks, and no one picks it up, then it may be automatically SENT BACK!
2. If the mailing label (on which the recipient's details are indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done; all that remains is to wait until the sender receives the parcel back and resends it (and quite possibly for an additional fee).

The parcel was lost

1. If the package takes a very long time to be delivered, it is not at all necessary that it was lost, stolen or delivered to someone else. In most cases, such parcels still find their recipient. It happens after half a year - a year.

2. If the parcel is significantly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check receipt, which was issued upon dispatch, and a passport. It happens that such statements help, and the package is found and delivered faster.

If the sender is in Russia, then everything is simple, but if it was sent from abroad, then the foreigner must apply for the search at his post office. The recipient can also submit an application, but to do this, the sender must send him a check, receipt or any other document issued by the post office upon sending. The main problem in such cases is that senders often do not keep such documents or they simply do not want to deal with such statements.

Complaints, claims, refunds, etc.

In case of delays, loss of parcels and other violations of delivery rules, you can file a complaint. In some cases, such complaints help.

Among other things, EMS and mail have delivery deadlines, according to which the package must be delivered to the recipient no later than a certain date. And in case of delay they must pay compensation.

When filing a complaint or claim, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for delivery. If you paid 1000 rubles for delivery, then no matter how much the delivery time was exceeded (or the package was lost), they will be able to pay you NO MORE than this amount.
2. To claim compensation for the delay, you must first receive the parcel.
3. Applications can take months to be processed. And there is no guarantee that on the first application a decision will be made in your favor.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities in parcel registration).

http://edost.ru/forum.php?v=19&p=0#27623

SMS notifications, contact the courier or post office employee.

Keep the check with the tracking number issued by the post office employee or a copy of the address form issued by the courier.

The shipment can be received by the addressee (upon presentation of an identity card) or his authorized representative (on presentation of a notarized power of attorney).
On the day of delivery, the courier will call the recipient.
If it was not possible to reach the addressee or he was not there, the courier will leave a notice in the mailbox.
The addressee can agree on convenient time delivery by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
You can order delivery to another address in the same locality, this will add 2 days to delivery.

Additional services

Description of the attachment.

Express delivery ems

In the latter case, a notarized power of attorney is additionally required.

On the day of delivery, the courier will call the recipient. If it was not possible to reach the recipient, a notification will be waiting for him in the mailbox.
The recipient can agree on a convenient delivery time on his own - just call the hotline.

It is also possible to pick up the parcel at the post office yourself.

Row additional services We list additional useful EMC services:

SMS notification (only for parcels within the Russian Federation). The sender will be notified by SMS about the delivery of the parcel to the department and its delivery to the addressee.
Declared value.
Parcel insurance - if the parcel is lost or damaged, you will receive appropriate monetary compensation. The maximum declared value is 50 thousand rubles.
C.O.D.

“EMS Russian Post”: what it is, features and tariffs

123456789 is a unique digital number.
RU - letter code of the country of departure.

Tracking services To track EMS Russian Post parcels, you can use one of the convenient services:

Official website or smartphone application of Russian Post.
"Where is the Parcel."
Postal Ninja.
GDETOEDET.
Track24.
“Track your parcel” and so on.

Frequently asked questions Let's dedicate this section to answers to frequently asked questions.

How much does it cost to call a courier service? The service is free - you only pay for the fact of sending.
Who can use EMC services? Both individuals and legal entities.
How to calculate the preliminary cost of a shipment? This can be easily done by using a special calculator on the Russian Post website.

What is ems delivery? any special delivery?

You will receive confirmation of the contents of the parcel and the date of its dispatch certified by the postal worker. Find out more

C.O.D. To receive the package, the recipient will have to pay the amount you specify.
The amount of cash on delivery cannot exceed the amount of the declared value. Find out more
Declared value. Your parcel is insured.
If something happens to the parcel, you will be able to receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.

Find out more
SMS notification about the arrival of the shipment at the department and delivery to the addressee. Only for parcels within the Russian Federation.

Are you a robot?

This is done according to the following algorithm:

Check that the package does not contain prohibited contents, such as weapons, drugs, poisonous plants and animals, Russian banknotes and currency, perishable products and anything that may pose a danger to employees in contact with the parcel.
For small letters and parcels, free EMC packaging is provided - a 60x70 cm envelope. In addition, you can pack the shipment yourself, but before that, be sure to read the packaging requirements posted on the official website of Russian Post.
Call the courier through the form on the Russian Post website or by calling the hotline.

EMS Russian Post Reviews and complaints 1 2 3 4 5 6 7 8 ….. 5434 5435 5436 5437 5438 Daria Moscow 07/20/2018 Verified by the administration Return to sender I ordered delivery by courier for three days, no one arrived twice, the third time the status was set to an unsuccessful delivery attempt , but this is a lie! Only the operator accepts complaints and simply does nothing about it! I'm trying to pick up the parcel myself, but it's even more difficult! I already feel that she will soon get lost or something else will happen! Nina Gatchina 07/21/2018 Verified by the administration Delivery time: 16 days The parcel reached Kazan from Australia in 5 days (half the globe), and now it has been sorted for 5 days somewhere near Kazan.

Courier ems what is it

To receive your shipment, the recipient must pay the amount you specify. However, it should not exceed the declared value.

Description of contents.
You receive in your hands a list of attachments in the parcel certified by the postal worker with the date of its dispatch.

Tracking EMS Russian Post parcels You can track the movement of an EMS shipment, as well as a number of other parcels, using a unique track number. It is located on your check, receipt or invoice below the barcode.

Represents a combination of 13 characters, for example, EU123456789RU, where:

EU - capital Latin letters (to track “EMS Russian Post” in various services, you also need to enter them in capital letters in a special window).

Now let’s talk specifically about the details: restrictions, rules for sending/receiving, tracking EMS items of Russian Post. Restrictions for parcels Restrictions for Russian express shipments are as follows:

The sum of three dimensions is no more than 300 cm, and the length should not be more than 150 cm.
Weight Limit:
- In the Russian Federation: 31.5 kg.
- For shipments to Kazakhstan, Great Britain, Argentina, Bahrain, Mongolia, Myanmar, Israel, New Caledonia, Poland, Israel, Equatorial Guinea, Tobago, Syria, Trinidad, Malawi, Suriname, Spain, Ukraine, Dominica, Bermuda: 20 kg.
- For shipments to Cuba, Turks, Cayman Islands, Caicos, Gambia: 10 kg.
- Shipments to other countries: 30 kg.

Instructions for sending What is “EMS Russian Post”? Convenient and fast departure.

The Russian Federation is capable of receiving and sending EMS items from Russian Post. The service delivers letters and parcels to the most remote corners of the country and to 181 countries around the world.

An exception within Russia will be some high-mountain villages of the Chechen Republic and part of the settlements of the Magadan region. The peculiarity of forwarding is door-to-door delivery, both within one city, region, country, and world.

Info

The courier picks up your shipment at any place convenient for you and delivers it to the addressee at any address. Tracking of EMS shipments of Russian Post is registered, i.e.

is carried out using the tracking number provided in the receipt. In those cities where there is no courier delivery service, the addressee can receive the parcel at the post office.

Attention

When receiving and sending parcels and letters through traditional post offices, many would probably dream of using a faster delivery service. And it already exists. These are EMS items from Russian Post. Let's look at what it is, how to use the service, and also get answers to popular questions from recipients.

"EMS Russian Post": what is it? "EMS Russian Post" is an operator of courier express delivery, a subsidiary of the Federal State Unitary Enterprise "Russian Post". It is a full member of Express Mail Service (EMS), an organization that unites similar express mail operators from 192 countries. Such an association was created within the framework of the Universal Postal Union. "EMS Russian Post": what is it? Courier service delivery of goods and documents, which has 42 thousand branches throughout the country. In the largest Russian cities 26 of its structural elements are located. 9 thousand
Its work was coordinated by the EMS cooperative, which eventually covered over 200 countries with its branches. It received its own recognizable logo - an orange wing, blue letters E, M, S and three orange horizontal stripes. The USSR joined the service in the 1990s. Soviet citizens could then exchange express mail with recipients from 18 countries. Within the Union, the EMS operated in six cities: Moscow, Kyiv, Leningrad, Vilnius, Tallinn, Riga.

For the first 13 years, the service was represented by Garantpost. Only in 2003, the Federal State Unitary Enterprise “Russian Post” was created, uniting over 40 thousand post offices throughout the country. And the right to provide EMC services similar organization received the following year after its founding.

In 2005, EMS Russian Post was separated into a separate structural division.

Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise Russian Post for express delivery of items. Thanks to a unique network (more than 42,000 post offices throughout Russia delivering EMS express mail, and almost 4,000 post offices accepting EMS express mail), well-established infrastructure, and an effective long-distance transportation system, you are offered a reliable courier delivery according to the “door to door” principle to any, even the most remote corner of our country.
Forwarding orders by express mail EMS carried out according to the “door to door” principle - shipments are accepted in our warehouse, transported to their destination, where they are handed over personally to the addressee.

Delivery times

Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the EMS Russian Post deadlines. Delivery time is the number of days it will take for delivery, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.

After the order arrives at your locality, the courier contacts you and delivers the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
All you have to do is accept the order and pay the courier.

If the courier was unable to deliver the first time, written notice must be left to you. Most likely, in this case, you will have to receive the parcel at your post office yourself.

In the absence of an addressee, shipments can also be delivered to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.

You can also come to your post office yourself and pick up the parcel.
Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Cash on delivery - payment upon receipt

If the order is sent to you by cash on delivery, with payment upon receipt, then please note that the cost of delivery of orders is more than 7000 rubles. is free for you and postal employees should not charge you additional fees for delivery - only the cost indicated in the cash on delivery form. The sender, i.e. our online store, pays for the shipping.

Tracking - tracking the parcel on the EMS website

After sending your parcel, our regional manager will send you an email specified in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost.ru

You can also check the status of your parcel by calling 8-800-2005-055 (calls within Russia are free).

Possible tracker statuses:

"Left sorting center" - the parcel was sent from Moscow.

"Arrived at the delivery location"- you can contact your post office yourself and receive your order by mail or wait for the EMS courier.

"Failed delivery attempt"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order by mail yourself.

Attention! You must have your passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.

Dear site visitors!

Please take into account that our company has no relation to the EMS Russian Post company. The postal tracking service is available on our website solely for your convenience. All questions regarding your postal items should be addressed to EMS Russian Post by phone. 8 800 200 50 55.

EMS tracking

Each postal item, when it is processed for shipment, receives unique identifier(code). It is also called a tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: a domestic 14-digit digital code and an international 13-digit alphanumeric code.

14-digit domestic Russian postal code

You can find it on the check that was given to you upon admission. postal item(letter, parcel). Important! To track the postal item, the code must be entered without spaces and parentheses (even if these are present on the receipt). For example, 11512780151384

13-digit international postal code

This code is assigned either international shipments, or domestic Russian express shipments. The code consists of two capital letters Latin letters, followed by 9 numbers and closing two capital Latin letters. For example, YF123456789RU. Obra Please note that spaces in the tracking code are also not allowed.

Where is the package?

The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as our tracking service EMS parcels, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or sound the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal code" field and click the "Search" button.