Boxberry parcel tracking. Boxberry tracking of postal items Delivery service for parcels, letters and goods from online stores

While writing this post about delivery from the iHerb online store, 2 years have already passed, during which significant changes have occurred.
This publication contains the most up-to-date information about delivery methods, delivery times, the possibility of receiving free delivery, including for heavy goods, about restrictions on parcels introduced by iHerb and Russian customs, as well as, as a BONUS, my life tips related to various aspects of delivery of orders with iHerb. If the word lifehack is new to you, then I’ll explain that in slang it means the tricks of life or useful advice, helping to solve some problems, thereby saving your resources, especially time and sometimes money.

DELIVERY METHODS AND COSTS TO RUSSIA

There are currently two ways to deliver orders to Russia:

PLACE OF RECEIPT: Russian Post Office.

RESTRICTIONS: Weight Limit parcels: 1.8 kg and maximum order amount: $100 (after deducting loyalty bonuses).

Delivery times on average for Russia vary from 3 to 4 weeks. But it can take up to 12 weeks.

The COST of delivery is paid only and is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart. General pattern: the lighter and more expensive (closer to $100) the basket, the cheaper the delivery. The maximum tariff for this method from my experience is about $12.

IMPORTANT! If you lose a parcel delivered by Global Post, there is a high probability that the iHerb website will not reimburse you for the cost of the order, although you can find stories on the Internet when iHerb nevertheless agreed to fully refund the cost of the lost shipment.

RECEIPT PLACE: optional: door delivery ( courier delivery) or self-collection at the point of issue (abbreviated as PVZ). This method is available in cities where there are Boxberry branches. You can view the list on the Boxberry website or when choosing this delivery method in the iHerb store.
RESTRICTIONS: Maximum parcel weight: 5 kg and maximum order amount: $150 (after deducting loyalty bonuses).

Delivery times on average for Russia vary from 7 (mainly for Moscow and St. Petersburg) to 18 days. But it can take up to 8 weeks.

PRICE

1) Boxberry courier delivery - paid, is calculated automatically in the cart in accordance with the cost, weight and parameters of the goods contained in the cart.

From time to time, the iHerb website experiences crashes and this method delivery may be reflected as free, pay attention when ordering, maybe you'll get lucky somehow.

LIFKAH FROM COSMETIX. If you need courier delivery, but the site charges an expensive one, then you can order delivery to the pick-up point (see below for which orders delivery to the pickup point is free), and upon arrival in your city, you can re-register for courier by phone. In my city the cost of the service is 250 rubles.

2) Delivery to Boxberry pick-up point - FREE for orders over $60 (there are exceptions, more details below) or for orders under $60 containing items marked “save shipping” (more details in the post on).

The cost of delivery of orders that do not fall under the free conditions is calculated automatically when placing an order in accordance with the cost, weight and parameters of the goods contained in the cart.

LIFKAH FROM COSMETIX. Be sure to check the shipping cost in your cart after proceeding to the checkout stage, as glitches occasionally occur and after clicking the “checkout” button, the shipping cost may change.

IMPORTANT! Receiving parcels from iHerb always occurs only upon presentation of the recipient's passport!

EXCEPTIONS TO FREE SHIPPING RULE WITH iHerb FOR ORDERS OVER $60

From May 1, 2017, an additional fee was introduced for the delivery of heavy goods. Even if the cart value is more than $60, a fee is charged, which is highlighted in red next to the paid item in the cart.

Based on personal experience I wrote simple recommendations that will help you reach free shipping, although with some particularly heavy and cheap goods no tricks help.

LIFKAH FROM COSMETIX: RULES FOR REDUCING OR CANCELLING DELIVERY FOR HEAVY GOODS.

1) The more items in a basket with heavy goods labeled “economical delivery” (for more details, see the publication on),the more the fee for heavy goods tends to 0.

2) The closer the order cost minus loyalty bonuses is to $150, the more the fee for heavy goods tends to 0.

3) The more light and expensive goods, the more the fee for heavy goods tends to 0. Those. The lower the total weight of the parcel and the higher the cost (remember about the threshold of 5 kg and $150), the greater the chance of receiving free delivery for heavy items.

4) The more heavy and cheap goods in the cart, the farther the delivery cost goes from 0. Try NOT to order several heavy and cheap items together.

5) Even little things with “economical delivery” sometimes save the situation. To do this we go to CHAPTER, select sorting by weight - “Lightest”, and start looking for what you need. Surely, among the huge number of little things, something will be useful for you and the cost of delivery.

Finally the last point. Even if you can’t manage to reset the delivery to zero, then think about it: sometimes an additional fee of 1-2 $ will be more expedient and will save money on buying unnecessary jars thrown into the parcel just to reduce the cost of delivery.

DELIVERY QUALITY

Regardless of the delivery option, all products from iHerb come in strong cardboard boxes. Almost always fragile products are very well packaged and padded packaging materials.
If the product is damaged or spilled during delivery, iHerb will compensate for the loss in full or in part. Read more about solving problems using .

TRACKING

Global Post packages only have limited tracking until the packages arrive in the destination country. Order status is not available in the destination country. Final delivery is local postal service, in Russia this is Russian Post. I have come across information that sometimes parcels are still tracked on the official website of our mail or through numerous tracking sites. Upon arrival, wait for a notification in your mailbox.

Upon arrival you will receive a notification via SMS and email. If you have chosen home delivery, the Boxberry manager will additionally contact you to agree on a delivery date. The tracking number (track) will be sent to you by email in the shipping letter, and you can also view it in your account. The track for Boxberry is essentially the order number with the addition of a hyphen and a zero, i.e. has next view - 007007007-0

Order tracking becomes available a few days after shipment. Therefore, do not worry if the information on the parcel is not updated for several days or even a week from the date of payment.

LIFKAH FROM COSMETIX. In order to quickly find out information on the status of parcels, you can download a tracking application to your phone or use one of the sites that provides tracking services.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you don't understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Boxberry is a forwarding service for online stores, various remote companies and individuals. The company was founded in 2010. Boxberry evolved as structural unit group "Ural-Press". Initially, the Boxberry service was only engaged in forwarding packages for various online stores. The company was famous for its affordable rates and geographic coverage, which immediately attracted users. Soon the following direction was launched: international delivery. For this purpose, the first specialized office was opened in Berlin. Since 2013, courier delivery has appeared, spreading to 80 Boxberry tracking cities. And since 2014, Boxberry began sending documents, letters and parcels from individuals. To date individual can send a parcel only from seven cities: Moscow, St. Petersburg, Ryazan, Voronezh, Tver, Tula and Kaluga.

Boxberry track your parcel

Tracking order Boxberry ru and its delivery depend on the presence of a company branch in the city. Hundreds of online stores use the service. Among them, such tycoons in their field as iHerb, Ozon and Top-Shop offer to track Boxbury. Thousands of orders are delivered to customers at the company's delivery points every day. To receive and track your order, Boxberry.ru is open large number branches in more than 100 cities of Russia. In addition, the company works with online stores and intermediary companies in all countries of the world, sending parcels by land and by air.

Track your iHerb package

Through Boxberry it is very convenient to receive iHerb parcels at pick-up points and parcel terminals, so the question arises: how to track an iHerb parcel? Just enter the tracking number received from iHerb (similar to 902127616-0) on this page above, and you will find out where your package is and when your iHerb order sent through Boxberry can be received.

Boxberry order tracking by invoice number

With our service it is possible to track your Boxberry order by invoice number or online store order number.

Simply enter your Boxberry invoice number in the search field above and click Track Parcel. Within 5-20 seconds, our service will track your parcel and show full information along it along with the history of movements.

Avito delivery tracking Boxberry

On Avito you can now sell and buy goods with delivery through Boxberry and DPD throughout Russia. Avito offers delivery to all cities where Boxberry operates.

Both the seller and the buyer can track Avito delivery.

If you are a seller, then as soon as the buyer selects and pays for your item on Avito, you will receive a payment notification and an electronic invoice number (similar to 00000 1387 6804). You will need this number when sending goods to the recipient's city. Using this invoice number or track number you can track the shipped goods.

If you are a buyer, you will also receive a parcel tracking number as soon as the seller transfers the purchased item to Boxberry. As soon as the package is delivered to your city, you will receive a delivery notification. Using the invoice number, you, like the seller, can track the Avito delivery.

Boxberry order tracking by iHerb order number

Immediately after information about iHerb order enters the Boxberry system, its tracking becomes available. With our service, you don’t need to look for anything yourself; we will track any parcel and show you full information about it.

Boxberry delivery times

Boxberry delivery times are quite predictable, because the company works well and tries to do everything on time.

Track your parcel through our universal postal tracker, which, using the delivery times of past Boxberry parcels, will predict the approximate delivery dates of your parcel.

If you have any questions about tracking Boxberry, please contact one of the hotline numbers on the company's official website for advice. You can find all the information on how to get in touch, as well as more detailed information about the service, at

The Parcels application will help you track the status and location of your package delivered by Boxberry.

Delivery time for orders from iHerb to Russia by service Boxberry amounts to 1-3 weeks depending on destination. Arrives in Moscow in a week. A tracker is provided to track the parcel (you will find out how to track it ↓). It is possible to receive orders in points of issue, of which there are already many in Russia - there are in all large cities, many not very large and even some small ones, as well as in PickPoint parcel terminals, of which there are even more. And there is also home delivery by courier.

Restrictions:

The order amount is not higher 150 dollars.
Parcel weight no more 5 kg.
The shelf life of the order at Boxberry pick-up points is: 14 days, in PickPoint parcel terminals - 7 days.

Boxberry delivery is calculated according to the following scheme: the higher the order amount and the lower its weight and volume, the less you will have to pay for its delivery. That is, in general, it is more profitable to buy something that is lighter, smaller in size and more expensive. At the same time, iHerb has products with the “economy delivery” option - the presence of such products in the order helps reduce its cost.

Moreover, if your purchase from iHerb is worth over 60 dollars, then preferential delivery rates come into effect, and then it will be delivered to Boxberry pick-up points and PickPoint parcel terminals free, and courier service is either inexpensive or also free.

Also keep in mind that the cost is calculated noticeably lower for delivery to large cities and their suburbs than to more remote settlements. Moreover, the cost may be different for seemingly equidistant from some large city settlements. So sometimes it makes sense to check different Boxberry pick-up branches if it’s convenient for you.

All shipments from iHerb transported by Boxberry are insured. Therefore, if the package suddenly gets lost or something in it is damaged along the way, you will receive full refund.

This means that after you collect all the desired items in the cart, at the bottom of it in the “Find out the delivery cost” block, enter your postal code, click the “Calculate” button, and then select one of two options:

Boxberry - Pick-up points and parcel terminals
Boxberry - Courier delivery

It should be added that Boxberry does not have its own courier service, but uses others, including “ EMS Mail Russia."

IN mobile application this is also in the cart - in the "Order Summary":

After selecting the delivery method, click the “To checkout” button (in the “Place an Order” mobile application).

If you want to pick up your order yourself, now you will need to first select the city, and then the most convenient point for you (marked on the map pink) or parcel terminal (marked in grey).

In the mobile application:

Boxberry order tracking from iHerb

After sending your order from iHerb by Boxberry service You will immediately be provided with a tracking number to track your parcel. But start tracking it directly, that is, see where it is at the moment is, you will only be able to do it 2-3 days after that.

You can see where your parcel is going by clicking on the button "Track my parcel" in an email notifying you that your order has been shipped. This can be done in your account on the iHerb website in the section "Orders" by clicking on the appropriate button next to the order of interest.

After which a page will open with the current status of the parcel and the history of its movement. When you click on the button "View departure history" will be displayed full path order movement, and when you click on its number next to the Boxberry icon, you will be redirected to their website with similar information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)