International delivery by DHL. German Post - Deutsche Post DHL

108*****12 received in 6 days

I redirected and received the parcel on Malaya Sadovaya on the same day. If the customer does not indicate the delivery time when ordering, as was the case in my case, then the courier will have to wait all day. Therefore, it is better to either indicate the time or order delivery to the company’s office.

916*****00 received in 7 days

The parcel arrived a week earlier than expected, was tracked from the first day until delivery, DHL Express is perhaps the best Post!

219*****45 received in 2 days

The order from amazon.co.uk was in Moscow within 1(!) day. I declared it online in a couple of minutes, but my 3 kinigs lay at customs for 4 days. Shame on our guys. But still, in the end, everything arrived quickly and intact.

463*****13 received in 2 days

This is record-breaking fast delivery from the UK! Two days and I have the parcel. DHL Express rules! Expensive but sooo fast!

869*****80 received in 10 days

I didn’t expect it, I also sent a dchl for urgency, it fell on the New Year holidays, both arrived almost at the same time. Class!! Thank you.

434*****51 received in 9 days

Just great. DHL in once again met expectations 100%. The parcel was delivered from the USA to distant Petropavlovsk-Kamchatsky incredibly quickly. Even the situation of the pre-New Year bustle, maximum overstocking and workload of carriers and customs did not have any negative impact on delivery times

657*****13 received in 3 days

Thank you very much!!! The parcel arrived in 3 days, I’m very pleased that I don’t have to stand in line at the post office. The courier delivered the parcel home. It’s worth the money for delivery))

104*****23 received in 5 days

821*****95 received in 5 days

Unexpectedly quickly delivered from the Czech Republic to Ukraine! They promised to deliver on the 30th, but they delivered 1 day earlier :)

405*****85 received in 30 days

DHL works quickly, but only serves where they have an office. I forwarded the parcel to a relative in Moscow and he has already forwarded it to me.

836*****86 received in 4 days

I used the services of DHL to deliver goods to me from an online store, the delivery was paid in full. When she was already in Moscow, I received a message that she had applied for me paid service customs representative for 1062 rubles. There is no tariff plan on their website, it is reported that an agreement should have been concluded with me for this operation, but since I once used this company and they kept my passport data, they applied this service to me without my opinion. When delivering my parcel, the courier gave me a sheet with the name of this service as “Customs declaration for the register of goods for personal use worth from 200 to 1000 euros.” This tariff and service are not on the official website of the company and are applied to the user automatically without their knowledge or warning. In fact, the courier offered me just to send my parcel back to the warehouse and further fate she would not be known.

757*****75 received in 5 days

Great! I ordered several parcels with different deliveries, this one was the last one I ordered, but the first one arrived!!! Great!

126*****30 received in 2 days

Thank you!!! Many thanks to all the staff. Delivered very quickly, even faster than stated. Great!!!

359*****81 received in 8 days

The parcel was delivered intact and quickly. But, DHL in Bulgaria, at least in my estimation and according to customs officials, has turned into a well-established system for extorting any additional payments. Given the alternative, I will never do business with this company.

557*****53 received in 4 days

I unexpectedly traveled from Los Angeles to Almaty in 4 days, it was unrealistic. But this morning I actually received my documents. Thanks a lot.

581*****42 received in 5 days

Good afternoon. Today I received a parcel from Kramatorsk, Ukraine, it was delivered 5 days to Samara, Russia. The entire route was tracked, notifications constantly came about where it was located. Before receiving, they called and warned that the parcel would be delivered. I recommend DHL express to everyone!!! Thank you!!!

920*****50 received in 3 days

The company works quickly, efficiently and professionally. I was pleased with the promotion for applicants to deliver documents to the admissions committee.

952*****75 received in 6 days

Great company DHL Express! Departure from France in the afternoon of May 22 and arrival in Moscow at 7 am - amazing efficiency, real Express delivery! And then it came into play Russian customs... Transferred for delivery only at the end of the day on May 25 (just before the onset of the weekend) - three days of intense customs work on one parcel!. The work of a wonderful delivery service must be ruined like this! Well done guys!

From Germany to Moscow they sent PAID registered letter 11/30/2018, the number of the phone number was wrong. On December 3, 2018, I fixed everything through the operator, I called, they answered that I was not at home, although I even go to the toilet with my phone. In general, today is December 5, 2018, I’m still waiting. I will never use their service again.

I sent the documents taking into account that the documents would arrive to the addressee on 04/02 (this date was assured to me by two company specialists), but, alas, today on 04/03 the documents did not reach the addressee. Also, the company told me that at best they will arrive tomorrow 04/04, and the website says the expected delivery date is 04/05. For the money that I paid for a weight of less than 0.5 in the amount of 5250, I am simply furious, because other companies offered to deliver to me for 2,000 by 05.04. Do not contact this company, one scam and a lot of money. One negative.

I ordered delivery of goods by parcel via DHL to Moscow on November 25, 2017. I fell for the fact that I used to send mail and everything worked like a clock. The parcel was supposed to be delivered on November 30, 2017. But they didn't bring it. No one from DHL called back to say that the parcel would not arrive today. After calling DHL, I found out that there would be no delivery today, because the parcel was not given to the courier. Delivery has been postponed to 12/02/2017. I called on 12/02/2017 to find out when the delivery would be - again they were happy that there would be no delivery, because the parcel was not given to the courier. When will...

I myself will never contact DHL again and will do everything possible to warn people that the main goal of this company is to receive an order at any cost, no matter what. I sent it to my sister wedding dress to Germany, starting from the timing of receipt of the parcel and the cost of this shipment, all the information was unreliable. Delivery times were increased by 2 times, although the employee said about the terms himself, we didn’t even ask, we, in turn, warned the recipient about this, he specifically...

Placed an order for cargo delivery to St. Petersburg. They stipulated that the parcel would be received until 12 noon. It turned out that we had to wait from 8 a.m. until the courier deigned to arrive. Couriers have their own route and only God knows when they will arrive. For the money that the service charges for delivery, couriers should arrive within a REASONABLE TIME, and not make themselves wait for 4-6 hours.

Attention to all legal entities - inform all your foreign partners never to send you Christmas gifts by DHL, because the employees of this company take advantage of the legal illiteracy of citizens and extort money under the guise of customs payments, duties, fees, brokerage services, declarations of conformity for what has already been paid to legal entities present. All of the above fees are charged only for the commercial import of goods into the territory of the Russian Federation. DHL workers take money for delivery from foreign...

They set a delivery date (11/21/2014), during the time period from 9 to 18. During this time, I called three times and asked whether to expect delivery today, to which I received the answer that “Yes, yes, everything will be delivered to you today, it’s possible that only they will be late and will deliver after 18:00.” Having spent the whole day waiting, without receiving a single call from the courier, I saw the following column on the tracking page - “The recipient refused delivery,” although he did not make any refusals, given that he did not even call the courier. Disgusting...

We were sent the documents by DHL courier service, they said they would arrive within 5 days from neighboring countries, but the documents arrived within a day. Well done, friendly service. It may be expensive, but it’s reliable and fast!

On August 24, 2014, I ordered a musical toy for a child from the mytoys online store. According to the promotion, delivery from DHL global mail was free, although another company DHL Express delivery included in the price of the item. But that’s not about that now. 25.08 they call me from the courier office DHL services and they say that my order will be delivered on August 26 from 10.00 to 18.00. The goods were not delivered at the specified time, accusing me of allegedly having my phone turned on and the courier could not reach me and that I had allegedly refused this order...

Using the website service, you will quickly find out the exact location of your parcel delivered by DHL.

DHL is one of the most popular companies in the field of express cargo delivery and provides logistics services in more than 220 countries around the world. The company's main office is located in Germany, and its total staff is more than 300,000 people. The cost of the company's services cannot be called cheap, so DHL delivery is chosen primarily for the delivery of expensive goods.

When tracking parcels, it is necessary to take into account that all DHL parcels, regardless of the recipient's country, initially arrive at the DHL sorting center in Germany, and only after that they are sent to the destination country.

Types of DHL tracking numbers

DHL parcel track numbers vary depending on the type of delivery chosen:

• RX123456789DE (DHL Standard Tracking Number)
• GM12345678901234567 - track code consisting of 2 letters “GM” - Global Mail and 17 digits
• JD123456789012345678 - international express shipments DHL Express WORLDWIDE
• 1234567890 is actually the invoice number, which can also be used for tracking

Popular types of DHL parcel delivery

DHL Global Mail is the most inexpensive type of delivery, the total duration of which depends on the distance of the recipient and the time of year. On average, a parcel to Russia reaches the recipient within 25-30 days.

DHL Express WORLDWIDE - international express delivery. The high cost of services is compensated high speed delivery. The parcel reaches the recipient on average in 3-4 days.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, in different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can see a breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

DHL Express is one of the leaders in the field of international express delivery. Is structural unit holding Deutsche Post DHL, which is represented in more than 220 countries and territories around the world and is the most international company in the world.

DHL Express delivers correspondence and cargo both within the countries in which it has a presence and between different countries.

Please note that DHL Express is not a postal operator, so the procedures for delivering international cargo will differ significantly from the procedures of postal operators.

Also distinctive feature DHL Express means that the shipment is delivered to the addressee by specified address courier to the door.

Cargoes prohibited for shipment via DHL network:

• Alcoholic drinks
• Animals
• Antiques (breakable and/or fragile)
• Asbestos
• Precious metals in ingots
• Currency
• Firearms, including parts and ammunition
• Hazardous or flammable materials (as defined in the IATA Instructions)
• Human remains, including ashes
• Jewelry, precious metals, gems
• Narcotic drugs
• Property the transportation of which is prohibited by any law, regulation or statute of any federal, state or local government of any country from or through which transportation may occur.
• Counterfeit products

Restricted cargo for transportation:

• Antiques and works of art (insured and uninsured) with a value of more than 500,000 euros per item. (In the business justification, indicate the details of packaging that guarantees the product’s immobility during transportation). – Regardless of the cost, if the cargo is insured, customers are required to provide an independent expert assessment of the value in advance.
• Excise stamps and outstanding postage stamps.
• Raw tobacco and tobacco products (cigarettes, cigars, cigarillos, smoking and pipe tobacco).
• Dangerous goods. (Coordination with the additional service department is required.)
• Furs, ivory and products made from them.
• Parts, mechanisms firearms, accessories (sight, trigger, bolts and nuts).
• Electroshock equipment, stun guns, stun guns or other items capable of producing an electrical discharge with the intent to cause harm, injure or temporarily disable (directly or indirectly intended for these purposes). * Items that could potentially be used as weapons, but this is not their direct purpose (kitchen knives), including decorative items (sabers, swords, etc.) are accepted for shipment without restrictions, but the sender must include certificate/certificate/passport (with a stamp) that this item is not a bladed weapon.
• Wrist watch without precious metals, if the cost of one product is more than 5,000 euros, the cost of a batch is more than 75,000 euros. * If the estimated value does not exceed the specified limits, then the watches are accepted without restrictions.
• Payment documents in bearer form (activated SIM, credit and debit cards that can be used by a third party, checks payable to bearer, non-registered tickets for various events, lottery tickets, traveler's checks, prepaid telephone cards, vouchers, tokens, which are the equivalent cash, money transfers).
• Toy, air pistols.

Since DHL Express is a freight carrier, there are size and weight restrictions. various conditions applications. You can learn more about weight and volume restrictions in the company’s recommendations on this issue (in Russian, format.pdf).