DHL Global Mail courier company. DHL eCommerce Asia Pacific Tracking

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the postal item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... parcels go on different routes, different ways, they can wait 1 day for shipment by plane, or maybe a week.

If the parcel has left sorting center, customs, intermediate point and new statuses are absent within 7 - 20 days, do not worry, the parcel is not a courier who brings the parcel from one city to your home. In order for it to appear new status, the package must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

Rate this article:

Many of you who quite often buy goods in foreign online stores have probably encountered DHL delivery; this type of delivery is very popular among and. DHL is one of the leaders among logistics companies world in the field of express cargo delivery. The company's headquarters is located in Bon (Germany), and the company got its name from the first letters of the surnames of its founders.

Usually DHL delivery is used when sending quite expensive goods, premium segment, since the cost of sending is not cheap, but the quality is appropriate. DHL tracking shipments is of course an undeniable advantage, thanks to which you will always be aware of the movement of your parcel, but the tracking process has its own subtleties, which we will talk about.

Regardless of where your parcel was sent from, be it China, the USA or Europe, all DHL parcels will sooner or later end up at the company's sorting facility in Germany, after which they will be sent to the destination country.

For residents of the central part of Russia, Belarus, Ukraine and Kazakhstan, this type of delivery is the most optimal, since logistics are well established and parcels reach recipients without problems. To track DHL Global Mail, the first thing you need to do is make sure that your track code is correct and belongs to DHL. Today the company uses several track code formats:

• RX840672837DE (Standard track code in UPU format)
• GM15113670033214782 (Internal format track of the DHL code, consists of 2 letters “GM” - Global Mail and 17 digits, ensuring the uniqueness of the shipment)
• 9617389651 - a digital code, in fact, this is the invoice number, which will also not be difficult to track a DHL shipment
• JD014600008716549072 - this is how DHL usually labels international express shipments, one of the fastest and most expensive types DHL delivery Express WORLDWIDE

To track DHL Global Mail shipments, just go to the appropriate section on. Even before the actual dispatch, you can make sure that the seller has filled out the address correctly; this information comes with the first status about tracking your parcel:

• Receiving an electronic notification (Track code is registered by the seller, but the parcel has not actually been sent yet)

After the status appears:

• Arrival of the shipment at the DHL eCommerce Global Express Post location

The parcel arrives at the DHL sorting point, where it is weighed and transferred to the internal postal service, for further delivery. Further statuses of the movement of DHL parcels depend on the country of departure and destination, but the first two always remain unchanged.

To make DHL Global Mail tracking clearer, let’s look at the example of one parcel, .

As you can see, for delivery from China, DHL decided to use the internal one, which it sent the parcel to its sorting point in Frankfurt (Germany).

After processing at its sorting facility, DHL transfers the parcel to the German national postal service (DeutschePost) for further delivery.

After the parcel arrives in the destination country, it is handed over to the local postal service, for Russia this is Russian Post, for Ukraine - Ukrposhta, for Belarus - Belposhta, etc. The last status you will see when tracking a DHL shipment on , will be “The shipment has been transferred to the partner carrier”, after which the tracking stops and there will be no more new statuses using the track code, but how then can you track DHL Global Mail until the parcel is delivered?

The melon method works not only for Russia, but also for Belarus, Ukraine and other countries. After DHL has handed over your parcel to the local carrier, tracking on the DHL website stops, but from that moment on your track code begins to be perfectly tracked on the local postal service website.

There is one important point, regarding the second track code format, which we talked about above. In order to track it in Russia, you need to pay attention to the “Delivery by Postal provider” field on the DHL website, in which a new track code will appear, by which you need to track the parcel within the destination country.

In addition to the low-cost delivery type DHL Global Mail, the company provides international express delivery services called DHL Express WORLDWIDE. Of course, the cost of such shipments is many times higher, but the truth and speed of delivery is amazing, from one end of the world to the other on average in 3-4 days.

Large online stores usually enter into direct cooperation agreements with DHL and, due to large volumes, receive good discounts on delivery services from them. Thus, for a store client, the cost of international DHL Express WORLDWIDE delivery will cost an order of magnitude cheaper than if he himself wanted to send such a parcel.

We can look at this using a specific example. Not long ago, one of them sent us a fairly large order using DHL Express WORLDWIDE. The delivery cost for us was about $30, many are accustomed to always choosing only free shipping, but believe me, it’s worth it if deadlines are really important to you and the product is of a certain value.

To track DHL Express WORLDWIDE parcels, you need to enter the track code or invoice number and click “Track”, for which you will be issued full story moving your cargo. We ordered this product to the address of our second editorial office in the Republic of Belarus and it was already in Minsk on the third day from the moment the parcel was actually sent from China.

Unlike Russia and Kazakhstan where customs limits for DHL express shipments are “human” and equal to approximately 200 euros/parcel, in Belarus everything above 22 euros is subject to payment of a tax in the amount of 30% of the cost of the overlimit + 5 euros clearance for each incoming parcel. Moreover, if in Russia the goods will be immediately delivered to your home by courier, then in Belarus, in order to receive your DHL Express parcel, you will also need to clear it through customs.

For Belarusians, let’s clarify a little the algorithm of actions when receiving DHL Express parcels In Minsk. About a day before the parcel arrives in the Republic of Belarus, you will receive an SMS message with the invoice number and a link to the website of the DHL representative office in Belarus. The procedure will be described on their website, but in a nutshell, everything will look something like this.

First of all, you decide whether you will clear the goods yourself or use the services of a customs intermediary. From the point of view of benefits, the second option is preferable, as it will save your time and money, because going to Minsk-2 airport, where the registration process is not so quick and cheap.

An agreement with an intermediary can be concluded without leaving your seat; to do this, you need to download it, sign it (without printing it), attach scans of your passport, an invoice of contents if you have one, and indicate a list of goods in a letter in Russian. If everything is fine, then in response you will receive a message from the customs agent, who will tell you all the details for paying all duties and directly their services.

The services of a customs agent will cost you approximately $15 + $5 customs duty for each parcel, other payments will depend on the over-limit. In our case it came out to about $30. After payment, all payments must be emailed to the customs agent and he will complete the clearance of your cargo. The next day the DHL courier will deliver your parcel.

The seller registered and sent the parcel from China on December 5th, on December 22nd it already arrived in Russia, a total of 17 days. Further delivery of the parcel was handled by the Russian Post; together with customs clearance and delivery to the local post office, 13 days passed.

As a result, the total delivery time was 30 days, but there is no need to consider this figure as a standard, the average delivery time of DHL Global Mail is approximately 20-35 days, in the end it all depends on the final destination of the parcel and the time of year. So before global international holidays, such as New Year, delivery time may increase significantly, since sorting points are very overloaded due to the influx of shipments.

If we talk about the so-called premium DHL Express WORLDWIDE shipments, then for them the planned delivery time will usually be 3-4 days, and holidays and weekends in this case will not affect the speed in any way, the parcel will be delivered exactly on time.

In any case, tracking DHL shipments will always help you be aware of where your package is currently located, so order even before New Year's holidays, you can rest assured that the parcel will definitely arrive.

(function(w, d, n, s, t) ( w[n] = w[n] || ; w[n].push(function() ( Ya.Context.AdvManager.render(( blockId: "R-A -184100-2", renderTo: "yandex_rtb_R-A-184100-2", horizontalAlign: false, async: true )); )); t = d.getElementsByTagName("script"); s = d.createElement("script "); s.type = "text/javascript"; s.src = "//an.yandex.ru/system/context.js"; s.async = true; t.parentNode.insertBefore(s, t); ))(this, this.document, "yandexContextAsyncCallbacks");