My track codes are a system for tracking postal items. Russian Post track the parcel

Track

When making purchases in foreign online stores, we are all one way or another faced with the issue of tracking the postal item by which the purchased product is delivered to us.

This article will discuss general questions regarding international tracking postal items(MPO). Will be considered general principles according to which MPOs are divided into tracked and untracked, the main stages of delivery that items go through. The issue of the structure of international tracking numbers assigned to IGOs ​​is separately considered.

We will also talk about average delivery times and factors that greatly influence these terms. A separate section will provide information on the possibilities of tracking IPOs on the websites of state postal services of the countries of the sender and recipient, as well as the use of universal independent services for tracking.

Another additional information You can always find information on these issues, as well as on customs clearance of international mail and the work of individual postal services in the wiki section of this site.

Basic principles

Tracked and non-tracked IGOs

IPOs (international postal items) are divided into two main categories:

• Parcels(over 2 kg)
• Small packages(up to 2 kg)

MPOs are also divided into:

• Registered(with tracking capability)
• Unregistered(not trackable)

Parcels, as well as any shipments via EMS, are always a registered shipment, but small packages can be either registered or unregistered.

A registered IPO in the country of departure is assigned a unique 13-digit tracking number, by which you can control the movement of the IPO from sender to recipient, using the tracking services of the national postal operators of these countries or independent tracking services.

The tracking number for registered small packages always starts with a letter R(Registered).

Accordingly, tracking the movement of MPO using tracking services is only possible for EMS shipments, parcels and registered small packages, provided that you know the tracking number.

Examples of tracking numbers:

• CQ123456785US – postal item from the USA (parcel)
• RN123456785US – postal item from the USA (small package)
• EE123456785US – EMS shipping from the USA
• RA123456785CN – postal item from China
• RJ123456785GB – postal item from Great Britain

The last 2 letters in the tracking number indicate the country in which the item is accepted for shipment. You can read more about the structure of the track number in the next section.

When an unregistered MPO arrives in Russia, Russian Post assigns it an internal tracking number of type RA*********RU. This number is internal information of the postal operator and serves for internal accounting of incoming international mail and subsequent mutual settlements with the postal operator of the country of departure.

The recipient can find out this number only upon receipt of the IPO.

Track number structure

According to the rules of the UPU (Universal Postal Union) (standard S10), the IPO track number consists of 9 numbers and 4 letters. Track number structure: XX*********XX, where X are letters and * are numbers.

Example: RA123456785GB

The first two are capitalized latin letters indicate the type of postal item. Here are the main ones:

• LA-LZ- unregistered MPO weighing less than 2 kg (small package). Not tracked.
• RA-RZ- registered MPO weighing less than 2 kg (small package). Tracked.
• CA-CZ- registered MPO weighing more than 2 kg (parcel). Tracked.
• EA-EZ- registered IGO, issued as express shipment (EMS). Tracked.

Next, the track number indicates an eight-digit digital unique IPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function of the item number.

At the end of the track number, two capital Latin letters are also indicated, which abbreviated the country of the sender according to the ISO 3166-1-alpha-2 code standard. For example CN- China, S.G.- Singapore, G.B.- Great Britain, DE- Germany, US- USA, etc.

2. greatly simplifies the procedure for tracking registered mail items using the track number provided by the user and combines tracking systems of postal services from 27 countries around the world. Allows you to create lists of verified track numbers, keeps statistics of average delivery times for items from different countries. Allows you to predict the time it takes for a shipment to pass through one or another stage of delivery.

3. - can be installed on both PCs and personal mobile devices. The list of supported services includes more than 250 email services. Allows you to create lists of verified track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid for in the store until the moment it is delivered to the recipient.

In addition to the above, there are many other mail tracking services with different capabilities and different composition of supported mail services, so listing them special meaning No. The only thing that stands out a little apart is , which does a good job of tracking China Post parcels, but has a rather inconvenient interface and does not support many of the recently emerged local Chinese logistics companies.

Why does the average buyer need tracking?

In this final section I would like to say a little not only about technical side the issue to which the article was devoted, but also about the psychological side of the issue of tracking. And also talk about common goals tracking.

It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent, say, from China or the USA will reach the recipient in Russia in a week. But, alas, miracles do not happen, and when choosing delivery of goods by the regular state postal service, you need to be mentally prepared for a wait of 3-4 weeks.

During this time, someone will check their track number only a few times to make sure that the shipment is moving, and someone will check their track number several dozen or hundreds of times... Of course, the latter is more typical for newcomers to online shopping and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster! Therefore, you still shouldn’t be so paranoid about tracking issues.

In essence, tracking is a tool for monitoring the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery deadlines. And the shipment tracking data, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the item or the speed of delivery.

Therefore, three main tracking purposes can be defined:

• Informational - when the recipient simply tracks the movement process and delivery time of his shipment, receiving information from tracking systems.
• Control - when the recipient, using information from tracking systems, can control the timing of the shipment at certain stages of its processing and delivery in order to correlate these timing with the control delivery dates and receive any compensation from the postal services in case of failure to comply with these deadlines.
• Evidentiary - when information from tracking systems serves as evidence in possible disputes between the sender and recipient, in case of failure to receive the shipment or its loss (alas, this also happens sometimes)

To reduce the time spent on the tracking process itself, it is of course recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can easily view the tracking results once every 1-2 days. This significantly reduces the time it takes to track all your parcels and saves you stress.

Good luck with your shopping and fast shipping!

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Track!

In this section you will find a modern and convenient service for fast and accurate tracking of parcels and mail delivered by the Russian postal operator FSUE Russian Post. The Russian Post enterprise consists of 87 branches employing more than 350,000 employees. Russian Post is a large enterprise that is constantly improving and providing services to the population wide range postal and financial services. The main direction of his work is the reception, dispatch, transportation and delivery of parcels and postal items in the territory of Russian Federation, as well as beyond.

Using this service, in just a couple of minutes you can track the exact location of a parcel or postal item delivered by Russian Post.

How to track by parcel number?

Tracking the transportation and delivery of a parcel by Russian Post is quite simple: to do this, you need to enter a barcode identifier in the “# Tracking Number” box. It can contain 13 or 14 characters, including letters and numbers. You can find this identifier or alphanumeric number of the postal item on your payment document or receipt. When introducing, pay attention to the fact that capital letters must be used. After entering it, click on the “Track” button or the “Enter” key.

What are the tracking numbers?

In order to track a parcel by number, you need to know the unique track number. This number is assigned to each parcel in accordance with the S10 standard of the Universal Postal Union. It may contain 14 digits if the shipment is within Russia, or contain a combination of 13 alphanumeric characters when the shipment is international. For international shipping, the track number consists of 13 characters. The first are the letters of the Latin alphabet, indicating the marking of the shipment. Only numbers starting with the letters R, C, E, V, L are subject to tracking. The second character will be any letter of the Latin alphabet, ensuring the uniqueness of the number. The next nine characters are numbers. The last two characters are Latin letters indicating the country code in S10 format, for example, for Russia these are the letters RU.

Examples of tracking numbers:

• CE098765432RU - for international shipment.
• 13243564758695 - for departure within the Russian Federation.

What statuses can there be?

When tracking parcels and mail delivered by Russian Post, there may be the following status options:

Welcome. — This status means that the postal item arrived at a foreign post office, where it was assigned the specified track number.

Arrival at MMPO. — This status means that the postal item has arrived at the place of international postal exchange to undergo customs clearance and prepare for shipment from the sender’s country (export).

Export. — This means that the shipment has been handed over to the carrier for delivery to the territory of the Russian Federation. Between the statuses Export and Import, it is impossible to track a postal item from Russian Post.

Import. — This status means that the postal item has arrived at the sorting point of Russian Post, and has also been registered on the territory of Russia. Postal items arrive in Russia through places international exchange(MMO), which are located in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk.

Handed over to customs. — This status means that the postal item was transferred to the Federal Customs Service. There, all parcels and shipments undergo x-ray inspection.

Customs clearance has been completed. — This status means that the postal item has successfully passed customs checks and returned to Russian Post.

Detained by customs. — This means that the postal item was detained by customs. The reason may be that the monthly limit for importing goods to one postal address is exceeded (1000 euros or 31 kg). If there is this excess, then the goods are subject to customs duty in the amount of 30% of the value of the goods, but not less than 4 euros per 1 kg.

Left MMPO. — This status means that the parcel has left the MMPO and is being sent to the sorting center. From this moment on, regulated delivery times within the territory of Russia apply. Delivery times depend on the type of shipment and range from 7-11 days for parcels arriving in Russia by airmail, 8-20 days for parcels arriving by land transport.

Arrived at the sorting center. — In this center, parcels are distributed along the main routes in Russia, sealed, packaged and sent to their destination.

Left the sorting center. — This means that the parcel has been sorted and left the sorting center.

Arrived at the sorting center. — This status means that the parcel has arrived at the next regional sorting center.

Left the sorting center. — The parcel left the regional sorting center.

Arrived at the delivery location. — This status means that the parcel has arrived at the recipient's post office. According to the rules of Russian Post, a notice is issued on the same day stating that the parcel is at the post office. The postman must deliver the notice to the recipient no later than the next day.

Delivery to the addressee. — This is the final status, which means that the postal item has been delivered to the addressee against signature.

How to receive a parcel or postal item?

In order to receive a parcel or postal item, you need to go to the Russian Post office indicated in your destination and present a document proving your identity. This may be a passport of a citizen of the Russian Federation, a foreign passport, a military ID, a certificate of release or another identity document that temporarily replaces a passport.

The national postal operator of the Russian Federation, Russian Post, receives, sends and delivers postal items on the territory of the Russian Federation and other countries. The branches of this national postal operator process the sending and receiving of both domestic and international parcels.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identifier number consisting of numbers, and when sent internationally, an identification number of 13 characters (numbers and letters of the Latin alphabet), similar to RA123456789RU, is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and parcel tracking can be carried out by both the sender and the recipient of the mail.

Russian Post tracking of postal items

Russian Post tracking works for both domestic and international parcels, including EMS express parcels. Shipments within Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's post office code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, it is not difficult to track your parcel. To do this, you need to know the tracking number of the parcel. Russian Post can only track 14-digit numbers of domestic parcels and 13-digit numbers international shipments.

Enter your shipment number and our service will track your parcel at Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, but Russian Post only supports tracking for two types, these are international items of the International Postal Union, and tracking of items within the country.

Parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of item is most often encoded, followed by 8 digits and the last 9th digit is checksum, at the end there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit digital code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The package can be easily found by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked using a special number adopted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel post, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

Parcel tracking ZA..LV, ZA..HK, ZJ..HK

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail Registered Mail) a type of postal item created by Aliexpress together with Russian Post to reduce the cost of delivery of inexpensive goods from Aliexpress.

Shipments with tracking numbers ZJ 000000000H.K.- a type of postal item created by Joom Logistics together with Russian Post to reduce the cost of delivery of inexpensive goods from Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Arrived at the delivery location
• Received by addressee

Parcels are not tracked at all stages of the journey, but all important information present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and using the ZA..LV, ZA..HK number, the parcel will be found and delivered at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are located in China, so it takes some time for the order to be transported from the seller’s warehouse to the post office of Latvia or Hong Kong.

The Cainiao service from Aliexpress shows intermediate delivery statuses to the territory of Latvia and Hong Kong.

On our Parcels service, you can track all possible statuses of ZA..LV, ZA..HK parcels in Russian.

Decoding the track number ZA - Simplified Registered Mail.

Russian Post Tracking

Tracking Russian Post from China, Pandao, EMS and other shipments is no different from all other registered parcels. Just enter the 13-digit tracking number of the parcel, and our service will check it for all necessary services delivery, including Russian Post.

Remember, however, that in Russia tracking only works for registered international shipments, and for example, tracks like UC..HK or UA..HK and the like cannot be tracked when entering Russian territory.

Parcel statuses of Russian Post

Let's take a closer look at all the possible statuses of international parcels heading to Russia and delivered by Russian Post, so that it is easier for you to understand where the parcel is located and how long it will take.

Accepted at the post office

The sender has completed all required forms, including customs declaration, and the parcel is accepted by the postal or courier service. If this is the first status, then the shipment at this stage is assigned an identification number, which is subsequently used for tracking.

Track number assigned

The sender has electronically reserved the internal number of the item at Russian Post and will soon transfer the item to the courier or post office.

Left the reception place what does it mean

This means that a domestic shipment within Russia or an international shipment from Russia was sent from the post office where the sender handed over the parcel to Russian Post.

Awaiting shipment from China, Singapore, Finland, Hong Kong, Spain

The post office of the country of departure notified the Russian Post about the incoming shipment. After the parcel leaves the country of departure, the next status will be Arrived in Russia

Arrived at the border of Germany, Italy, France, Spain

The parcel arrived at the export MMPO where the customs service checks the shipment for goods prohibited for shipment and prepares the shipment for shipment to Russia.

Exporting a shipment is one of the longest periods in parcel delivery. This is due to the fact that sending a partially loaded plane is unprofitable, so you have to wait until there is a sufficient number of parcels heading to one country.

In addition, to optimize logistics processes, shipments can be delivered in transit through other countries, and this also delays delivery time.

Arrived in Russia

Indicates the import of a parcel to Russia. When a parcel is imported, it goes from the plane to the Russian AOPP (aviation mail department). Here the parcels are weighed, the integrity of the packaging is checked, the barcode is scanned to find out the place of departure, the flight number is recorded, and it is determined to which MMPO the parcel should be sent. The period of stay of an international shipment at the AOPC depends on the workload of the department, and on average it is 1-2 days.

At MMPO (place of international postal exchange), the parcel undergoes customs control and registration. After this, service employees prepare the international shipment for dispatch within Russia.

Reception at customs

The parcel has been sent to customs inspection, where it passes through an X-ray scanner. If customs officers suspect that prohibited substances or items are being transported, the shipment is opened and inspected in the presence of an inspector. After this (if the fact of transportation of prohibited goods has not been confirmed), the parcel is packed again, an inspection report is attached and sent further along the route.

Released by Customs

The parcel is released by the customs service and transferred to the place of international postal exchange, where it is processed by the department staff.

Detained by customs

This status is optional and only appears when customs officers detect a weight exceeding permissible norm, cost more than 1000 euros and other violations. In this case, the recipient will have to pay additional fees. If there are no violations of customs legislation, the parcel will be released from customs.

Arrived at the sorting center

From MMPO the shipment arrives for sorting. There are postal sorting centers in all major cities. As a rule, the parcel is sent to the center closest to the MMPO, where logistics service employees develop the optimal delivery route to the point of issue.

Sorting centers are huge premises in big city, into which parcels and letters are received for their further distribution and sending to smaller points or regional post offices.

Sorting

Sorting center employees scan the barcode, register the item in the Russian Post system, then put it in a bag that travels to the desired city. Next, shipments are formed into containers, loaded and sent.

Transferred for delivery throughout Russia

Status means that the parcel has passed all import and customs control procedures and has been transferred to internal system delivery of items throughout Russia.

Arrived at the city sorting center

Upon arrival in the recipient's city, the parcel is delivered to the local sorting center. From here, the goods are distributed to post offices or other order delivery points. Delivery speed is affected by: transport congestion, weather conditions, distance. For example, delivery within the city takes no more than 1-2 days, but within the region it can take about a week.

Arrived at the transit point

Optional status of the shipment, meaning that it has arrived at an intermediate transit warehouse, where the shipment will be grouped with other parcels and sent further to the post office nearest to you

Left the transit place

Optional shipment status. The item is still on its way to your post office

Left the return/delivery location

How to understand and what does this status mean? The package arrived at the wrong address or zip code and is now being sent to the correct address. Also, the parcel can be redirected at the request of the sender.

Registration completed

This means that the parcel has been checked at the transit point and will soon continue its journey to you.

What does Awaiting courier delivery mean?

This status means that the shipment has arrived at the post office handling delivery by EMS shipments, and waits for it to be loaded into the car and the courier delivers the package in your city. The next status will be Handed over to the courier

EMS status Transferred to courier

This status means that the parcel is being delivered by courier and the parcel will soon be delivered to your home/office address

Handed over to the postman

Enough rare status, means that the letter/parcel/small package is with the postman and he will deliver the item to your mailbox.

Waiting for the addressee at the place of delivery/Arrived at the place of delivery

The shipment has arrived at your nearest post office. Within a few days, postal employees issue a receipt notice and deliver it to the recipient's mailbox. If you see this status, you don’t have to wait for a notification, but come to the post office with the shipment number and passport to receive the parcel.

If the addressee does not arrive within a week, a second notice is issued. A parcel that has been lying unclaimed for a month is sent back.

MMPO or Place of International Postal Exchange

What is MMPO? The abbreviation stands for “place of international postal exchange.” MMPO is the place where the parcel is prepared for shipment from the sender’s country. At MMPO, the parcel goes through export customs. MMPOs pack several parcels as one cargo, the so-called dispatch, to increase loading efficiency vehicles(trains, cars and planes).

Russian Post operates 13 customs clearance points for postal items. Until 2013, Moscow MMPO processed up to 80% of all incoming international shipments to Russia, which caused a large burden on Russian Post.

To speed up the delivery time for international parcels, Russian Post has opened two new International Postal Exchange Locations in Yekaterinburg and Novosibirsk. The latter can handle up to two thousand international EMS shipments daily, with an area of ​​more than 2,000 square meters. The international postal exchange office "Ekaterinburg Koltsovo" is the first international postal exchange office in the Ural Federal District. It can handle up to 20,000 parcels and small packages per day in a 3,700 m facility.

By the end of 2014, Russian Post plans to reduce the share of the exchange office in Moscow to 55%. In addition, there are exchange offices in Bryansk, Samara, Orenburg, Petrozavodsk and Vladivostok.

What is AOPP?

AOPP is the place of international postal exchange of the aviation department of mail transportation

Post office

Russian Post employs approximately 390,000 people and has more than 42,000 post offices, with its headquarters in Moscow. In 2012, Russian Post delivered more than 2.4 billion letters, more than 54 million parcels and more than 100 million money transfers.

Early History

Records mention a messenger system in the 10th century AD. Early letters were sent in roll form with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century, the postal system included 1,600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

The Parcels application allows you to track Russian Post parcels, as well as any parcels from China, Hong Kong, Singapore, from AliExpress, Joom, GearBest, BangGood, Taobao, eBay, JD.com and other popular online stores.

Read below for instructions on how to get the tracking number of postal items from the seller on AliExpress, as well as what to do if the package does not arrive for a long time.

When buying any goods on Aliexpress for the first time, most people wonder how to find out about the movement of the goods, as well as when it will arrive in the designated city at the desired address. To answer these questions, you can use a special function, namely, tracking parcels from Aliexpress by track number. In this section of the site you can track any purchase from the Aliexpress website, spending only 2-3 minutes on it.

All about the parcel tracking service

How to track parcels from AliExpress?

Tracking , Gearbest and any Chinese stores using the tracking number is quite simple. First you need to determine the track number of your parcel. To do this, you need to go to the Aliexpress website, in the “my orders” section. By clicking on the desired product, you need to find the “View data” mark. After clicking on the specified link, all information about the product will appear, including the tracking number, by which you can determine the location of the product. If the track number is not yet indicated in the description of the product, it means that the seller has not yet sent the parcel. Many buyers start to panic when they don't find a tracking number. In fact, sellers do not always send parcels immediately. From the moment of placing the order until the parcel is sent, it takes about a week. After sending the goods, most sellers duplicate the number in the message to the buyer. From this moment you can start tracking your parcel from Aliexpress. Using our service, tracking your purchases from Aliexpress is very easy. You just need to enter the order track number in the search bar and press “Enter”. After this, the page will display all the results about the movement of the parcel from the starting point of departure to the final destination, indicating all intermediate points. Thanks to this information, you can determine where the parcel from Aliexpress is located. at the moment, accordingly, the approximate time of its arrival can be calculated.

Advantages of our service

Our service works with all postal services used by sellers. It's no secret that the parcel is first sent by Chinese postal services, and only then transferred to Russian Post. The main difficulty in trying to track mail from Aliexpress is the stage of finding the parcel in China. If everything is more or less clear with the Russian post, then it is quite difficult to understand the Chinese postal services. All information on their websites is presented on Chinese, that is, it is simply impossible to understand where exactly to look for a product by track number. We cooperate with Chinese postal services, so we can provide up-to-date information about the movement of parcels online around the clock. All information on this page is presented in Russian. In a separate section you can find answers to all the most pressing and frequently asked questions that arise when sending and receiving parcels. Service specialists provide detailed information, which will make it easy and simple to track your parcels.

Find out where your package is from AliExpress in one click. How does this work

1. For tracking, data from all the most popular carriers is collected,
2. You receive data in Russian
3. All you need to know is the tracking number of your parcel and that’s it.
4. You will know where the package is, even when it has already arrived in Russia.
5. Data accuracy. About 15 million parcels are tracked monthly. This allows us to improve the service and improve the accuracy of the collected data.

Parcel departure statuses

By entering the tracking number of your parcel from AliExpress in the search field, you will receive information about the status of the shipment:

• Not found
• On the way
• Receipt,
• Not delivered
• Delivered,
• Problem,
• The deadline has expired.

Frequently asked questions

I ordered the product a month ago, there is still no parcel!

All parcels are processed within certain time frames of the International Registered Air Mail Service:

• 1-2 days – receipt of goods
• Day 2-3 – departure from an intermediate point
• 2-4 days – clearance at customs

It is important to note that after the goods depart from one point, information about it will be stored until the parcel arrives at another point.

• 4-10 days – arrival at another intermediate point
• 10-15 days – clearance at customs
• 15-30 days – internal transportation
• Day 60 – the parcel must be successfully delivered. If this does not happen, it may have been returned to the seller for some reason. If the parcel has arrived in the destination country, but has not arrived at the exact address, the postal operator can explain this to you. Contact him.

Where exactly is my parcel now?

We provide information from carriers who deliver goods (shipping). Unfortunately, we do not have additional information. Sometimes delays in sending parcels occur due to the long procedure for clearing goods at customs, as well as due to the location of the airline that transports goods. Sending goods between states is significantly different from domestic mail.

My parcel status is “Not Found”, what should I do?

The “Not Found” status means that we do not have any information about the specified tracking number. In such a situation, we recommend that you carefully check the tracking number provided. If there is no error in entering the number, then you should contact the seller to clarify the parcel number. If after checking it turns out that the number is correct, we recommend waiting 1-2 days. Perhaps the number is simply not included in the database. This happens when the seller has just sent the parcel. Transport companies do not have time to transfer information to tracking services.

I haven't received my order, how can I get my money back?

We are an online parcel tracking platform but are not responsible for the seller's performance. Therefore, in this situation, we recommend contacting the seller. Only he can resolve the issue regarding a refund or sending a new product.

How can I report a change of address?

If the package has already been sent, you cannot change the delivery address. You must wait until the item arrives in your country before contacting your local postal service to change your address.

My package is stuck somewhere, how can I get new information?

Our website only tracks the movement of parcels, but we cannot have any influence on the delivery time. We simply collect information from various sources, from various carriers. Information is loaded into our service immediately after it is received from sources.

Can you check and confirm my address by tracking number?

Our service is a third-party company that only tracks the movement of parcels. We do not take any part in the sale or transportation of goods, therefore we do not have information about buyers and delivery addresses. Moreover, the address is classified information, and therefore carrier companies do not provide it to us. To check, you can contact the sender of the parcel.

What is the difference between registered and regular mail services?

Each seller shipper can choose registered fast mail, such as send the goods by registered mail, or arrange regular delivery. The deciding factor is the cost of the product. If the package is of low value, then sellers mostly choose unregistered shipping methods. Registered mail is tracked much better. Information about the movements of unregistered mail is not provided in full. In fact, unregistered mail is collected in one large package, the departure of which will be reported. Carriers rarely provide any additional information.

When will I receive my parcel?

Information on calculations of the time of transportation of goods logistics companies not available for third party services. Delivery takes from 15 to 35 days from the date of dispatch.

Can you confirm the validity of my tracking number?

We can confirm the validity of the tracking number provided it is in the correct numeric format. However, we cannot confirm that this package belongs to you. You should carefully choose a seller so as not to be deceived.

My product is marked with expired, what should I do?

If there is an "Expired" note, this means that the item has certain shipping conditions, but the status has not been updated for a long time. It is necessary to contact the carrier and establish what happened to the goods and how they were transported.

Why is my parcel being delivered to a different address?

There may have been an error with the carrier. To find out, you can visit the carrier's website.

What does the Notification status mean?

The Notification status means that the product is in a special situation. The reason may be that the parcel is sent to the sender due to incorrect specified address, or lack of customs clearance, provided that the goods are counterfeit, narrowed or damaged. In this case, you need to contact the carrier for details.

What to do if customs clearance is required?

Customs clearance is a mandatory process when sending any goods from one country to another. If customs clearance is required, you can contact the carrier or sender. For large expensive goods tax is required. It is important to take this fact into account when arranging delivery.

Parcel status “Not delivered”, what to do?

If the package has the status "Undelivered", this means that the package was not transferred to the final recipient. It may have been sent back to the buyer if no one showed up to receive the purchase. Postal services store parcels for up to two weeks and then send them back if no one comes for them.

If specified incomplete address, will the parcel be delivered?

The parcel will be delivered, but it will take longer to travel than usual. This is due to the fact that during the delivery process the goods pass through several sorting points. Due to inaccurate or incomplete information, the package will be sent to the wrong centers and then returned back. This will take additional time.

The parcel has the status “Issue”, where can I pick it up?

The “Issue” status means that the parcel has arrived at its destination and is in the local postal service. You can contact the postal operator directly to find out when and where to pick up your parcel.

My package is “On the way” for a very long time. How can I find out his location?

International shipping takes a long time, especially if the package was sent unregistered. Sometimes it takes a lot of time to clear things at customs. Therefore, do not worry, the status will change over time.

The status of the shipment is “Notification sheet left,” but I did not receive it, what should I do?

The notice sheet is left by the postman in the box or under the door. If you haven't received it, you can simply call your local post office and find out when and where to pick up the package.

My package is listed as "Delivered", what should I do?

The “Delivered” status means that the package was successfully delivered. If you did not receive it, it is possible that someone else received it instead of you, or it is in your mailbox. If necessary, you can contact us by email for information.

I ordered a parcel from China, why is it indicated that it is coming from Singapore?

Many online sellers operate in multiple countries. When placing an order, sellers simply select a more convenient departure point.

What does universal postal parcel mean?

A universal parcel is considered to be mail up to 10 kilograms. To track them, a single track number is used, both in foreign postal services and in the country of destination.

My package was delivered to the wrong address. Can you resend it?

First, you need to confirm that the delivery address is indicated correctly by the sender. If the delivery was made to a different address, you need to contact your local postal service and explain the problem.

China National Post is often overloaded, forcing sellers to use other services. Tracking parcels from China is an available service of logistics operators, thanks to which the recipient will always be aware of the location of his parcel. Most orders from China come from large trading platforms, such as AliExpress, eBay, Alibaba and TaoBao. This service is often used by sellers on AliExpress who supply small budget goods in small cargo format. Delivery is carried out not only to Russia, but also to the near abroad - to Belarus. Finding a parcel from China will now not be difficult.

Tracking postal parcels from China by order number is accompanied by automatic notifications about changes in the status of the parcel. You no longer need to track the status manually - the system will automatically notify you via SMS when the sending status changes. It doesn’t matter which shipping method you choose, you will definitely receive a tracking number for your parcel from China. Mail ID enough to independently find out the location of the cargo. Now you will be aware of everything - whether he was delayed in sorting center, moving through China or stuck in Ukraine. The track number is a necessary argument when resolving litigation and returning money for undelivered goods. It is possible to track a parcel from China by number from any device - from a computer or mobile phone. Some logistics operators are developing special smartphone applications that make the tracking process as convenient as possible.

Finding a parcel by tracking number from China is an important part of delivery. In the era modern technologies everyone can make their life simple and convenient. Thanks to Internet services, you can check the location of your parcel at any time and anywhere in the world. This will allow fans of online shopping to independently manage the delivery process. Using an informative website, you can track the path of your parcel from departure to final destination. Anyone can check where a package from China is located - checking the track code does not require any special skills.

Taking care of the client

Modern postal services provide users with the opportunity to independently check the tracking of parcels from China using the track number. Thanks to an online resource with easy navigation, it will be easiest to find a parcel containing goods ordered in China. It is best to track postal parcels from China after registering on the service. By creating an account on the resource, any user will be able to save track codes in their personal account and update the status of shipments with a click. Account allows you to control the delivery status, track the location of the cargo and change parameters if desired.

Registration does not take much time, you just need to choose a login and password that meets the conditions of the system. After registration, everyone will have access to additional functions service. Tracking system – best solution! Tracking Chinese parcels by track - a guarantee of the safety of your parcel abroad. You can rest assured that your order will arrive on time in pristine condition.