If the tracking number is wrong. Fake tracking numbers on aliexpress

Finally, you have decided on the right item, selected the right size, consulted with the seller and ordered. The payment went through, the funds were debited, the goods were shipped, but is all this true? For such situations, a parcel tracking system using a track code was introduced. Those. Thanks to a unique set of numbers and letters, you can find out where your package is now and roughly guess how much longer to expect.

But what to do if this digital combination does not work, why is the track not being tracked? We will talk about all the main user mistakes and control methods in our article.

Usually, mistakes are made by beginners; their main problem is inexperience or inattention. First you need to figure out where to look for this number:

Very often, the support service receives requests with the subject “The product has been sent, but is not tracked.” In almost 60% of cases among newcomers, the track code was confused with the order number. The track number comes first, and below is the order itself.

Many conscientious sellers, as soon as they have sent the order, immediately write an SMS in which they indicate the name of the transport company and a link to tracking the goods.

No tracking information

The data was copied correctly, but for some reason the order from Aliexpress is still not tracked? Perhaps it's your impatience. Information on the track code appears only 10 days after the shipment of the parcel itself (not the order). It turns out there is no need to worry during this time.

The allotted time has passed, but the delivery window has not been updated? Perhaps your package was sent to one of the transport companies that does not have a similar tracking system:

China Air Post– the track number from Aliexpress is sometimes not tracked in Russia. Those. We can control the route of the parcel in China, but in Russia we are “blind”.
SFExpress is one of the most common delivery services. The parcel is perfectly tracked, but there are times when it crosses the border with Russia and seems to “freeze”, and only then is announced at your post office, bypassing all secondary points.
Hong Hong Post, Swiss Post, Singapure Post are the least loaded services, so track codes always work
EMS is a paid delivery service. Usually the order reaches the buyer within two weeks (maximum), each stop of the parcel is recorded through the service.
TNT, DHL are similar paid services that deliver parcels in 10-20 days. Frequent problems at customs affect the tracking process.

Most often, sellers offer their clients 17track.net as an additional service for tracking shipped orders. A convenient service that only requires entering a code.

Difficulties with transportation

There are 4 main problems that buyers face when trying to track their parcel:

Issuance of a non-international track

The reason that the track has stopped being tracked may be that a different number is issued. Each transport company has certain standards for generating tracking codes. However, you may be given a regular number that does not have any letter designations.

In this situation, there is no need to worry, since your goods have been sent, they will simply not be tracked after crossing the border.

Example of an international track:

Track number is not tracked after export

There are many different local transport companies operating in China, which transport parcels to the border, where they hand it over to local employees. postal service(customer's country).

It turns out that you can track your package throughout the seller’s country until it reaches the territory of your state. As soon as the goods are transferred, the track is no longer tracked because it changes. New number the seller will not receive it, so there is no point in tormenting him with questions.

We are all human and we understand that coping with a huge flow of orders is not always easy. Very often, sellers confuse the numbers themselves, and only buyers can (almost always) notice the mistake.

Not tracking yet Aliexpress package No one will know about the wrong code. It will be a surprise for a Russian if his order crosses the ocean and ends up in the capital of Canada. It turns out that in this situation the track is tracked on Aliexpress, but the package has not arrived.

At this moment, you should sound the alarm and ask the seller to double-check everything, because if the parcel reaches its destination, a positive response will follow along the track, which means that the buyer’s protection time will be reduced by 10 days.

If you have taken into account all the above points: the service always tracks the parcel, 10 days have passed since shipment, then you should resort to one of the available options. What to do if the track from Aliexpress is not tracked:

Write to the seller and clarify whether he really sent the order and whether the track code is correct.
Open a dispute, and choose problems with delivery of goods as the reason.

The most important thing to remember is that if the parcel arrives at your post office, you will be informed about it. An email notification will be sent to your name, by filling out which you will be able to receive the parcel.

We formalize the dispute correctly

In order to open a dispute, we will need to find on the orders page required item, whose track does not work. The “ ” button will appear in the third column. Please note that it will not be active in the first 10 days after sending the goods. When you click the button, a dispute window appears. We proceed as follows:

The question of whether you received the goods must be answered in the negative.
Next, from the drop-down list of reasons, we select “Problems with product delivery.”
The next question is for clarification. If the track is not tracked on Aliexpress, you should select this item:

Thus, the answer to the question: “Why is the product not tracked on Aliexpress?” is hidden in the following:

the transport company does not have such a function;
10 days have not passed since shipment;
Incorrect track code given.

How to win a dispute if the track number is not tracked

Question:

I paid for the order on Aliexpress and the seller shipped it. In my personal account in the order, I see a track number consisting only of numbers (of numbers and 2 letters, etc.). And this track number is not tracked anywhere. What should I do.

Answer:

To begin with, are you really looking at the tracking number? Buyers often confuse the order number and the tracking number. The track number for the shipped order is indicated in the Logistic Information section of your order. There is also a link to the site where you can track this track.

Correct tracking number format

The international track number, the number for tracking the parcel, has a completely standard format. The number of characters and what they should be indicated in.

According to the standard, the track number contains two letters at the beginning, nine numbers and two letters at the end. The letters at the end indicate the country of departure, the letters at the beginning indicate the type of departure. Moreover, the letters used at the beginning and end are clearly regulated. The correctness of the tracking number is easy to determine just by the letters.

How to distinguish the wrong track number

If the track does not meet the standard described above, then it is not international. You will not be able to track a parcel that does not have an international tracking number at China Post, Russian Post or other state mail.

Sometimes there are tracks that look like an international track. For example, tracks from YANWEN. They also have two letters at the beginning, two at the end and 9 numbers in the middle. But Russian Post does not track such tracks. Why? Because, despite the similarity, such tracks are also not international tracks.

Parcels from China have CN at the end, from Singapore SG, from Hong Kong HK, and YANWEN have YP at the end of the track. There is no such combination of characters in the standard. For example, sender country codes can be viewed here.

How to track a parcel with the wrong track number

When sending, the seller always indicates a website where you can track this track number. Sometimes they indicate one track and a link where it should be. And then they write another track and a link in the comments to the order. Pay attention.

Many aggregator sites work with well-known transport companies and can track a package with an incorrect track. I can also recommend the program.

There is one nuance here. In Russia, such parcels are usually delivered by Russian Post. Therefore, when moving around Russia, the old track may no longer be tracked. And many are worried that the track is stuck on import. Although in reality he is driving.

What if the track is not tracked anywhere?

In the case of Aliexpress, there is nothing to worry about. The main thing is to control the protection period. And before it expires, open a dispute. For cheap orders at Aliexpress sellers very often they give out fake tracks that are not tracked. There is no need to worry.

There are several resources on the network that allow sellers to generate false tracking numbers and, most importantly, the buyer can track them on the website of such a false service. That is, the illusion is created that your package is on the way. These tracks, like real ones, begin to be read after a few days, then you see the status of the parcel (only they are also generated automatically and have nothing to do with your parcel).

Why does the seller send you false track number?

It is a common practice that sellers on Aliexpress make money for themselves high status And good reviews selling a very cheap product. Moreover, the price of this product can be much less than the cost of sending a parcel with a tracking number. Therefore, in order to reduce the price as much as possible and reduce postage costs, they send the package without the ability to track it. But the Aliexpress system necessarily requires a tracking number from the seller.
Therefore, they are forced to dodge as best they can, filling out the required field with the tracking number with fake information. But the buyer, in turn, hopes that this track is real and he will be able to control the path of the parcel. Therefore, he quickly sees through the deception if the seller gives the tracking number completely out of the blue. Let's say we check it for validity.
But fake services are rushing to the seller’s rescue, whose track number will be valid for all checks and will even create the appearance of tracking (though only on their official website). And the buyer, if he does not go into too much detail, will be calm - after all, he sees how his the parcel is coming to him.
As a result, the seller saved money, the goods are sold at a favorable price, and the buyer calmly waits for his parcel, without panic or opening disputes.
This is the first reason why the seller may give you a false tracking number. Well, the second one is fraud. The advice here is standard - choose a seller with a good rating and reviews and monitor the protection timer.

List of services with fake track numbers.

If the seller sends you the following tracking numbers and links to sites for tracking them that are indicated in the list, then this means that your parcel is not being tracked.

HongkongExpressPost
Track number: RT….FI (RT123456789FI)
Website: hongkongexpresspost.com

17 Post Service
Track number consists of 12 digits: 123456789012
Website: 17postservice.com

WeDo Logistics
Track number: WD….CN (WD123456789CN)
Website: wedoexpress.com

Faspeed
Track number: RS….CN (RS123456789CN)
Website: faspeed.com

The seller sent a false tracking number. Should I worry?

If the seller sent you a fake tracking number, but your purchase costs less than $10 and the seller has a good rating and reviews, then there is a high probability that he saved money and sent it by standard mail without a tracking number. Such a package usually reaches the addressee; tracking it is useless. You just need to keep an eye on the timer and wait a reasonable amount of time (30-60 days) while checking your mailbox for notice.
It’s also worth carefully checking the reviews for lately whether the product actually reaches the buyer. If it turns out that you have contacted a clearly conscientious seller who has not been sending parcels recently, then it is better to immediately open a dispute. Because if he didn’t send the goods to other buyers, then most likely he didn’t send them to you either.
If you ordered a product worth more than $10 and the seller gave a fake tracking number, then this is a very serious reason to think about it, since usually expensive goods They don’t save money and make sure to pay for the track so that they can track the parcel. Therefore, there is a high probability that your seller is a scammer.

To track Aliexpress parcels, track numbers are provided, which are a special code registered in the system to clarify the current location of the parcel during its delivery. Track is a unique number that the seller indicates when sending the parcel. The track serves as the only number registered in the international postal system, so all parcels from Aliexpress have their own tracking number so that the buyer can track where his order is currently located. Parcels from Aliexpress are not sent without tracks. Each parcel must have its own track, which is registered at all points of acceptance/delivery of parcels during the delivery process. The lack of delivery information or incorrect display of the parcel's location may indicate that the seller indicated a false or invalid track number for your order. Such situations are rare, but without an active track it is impossible to track where the parcel is. We will tell you further what to do if the seller indicated.

Each package on Aliexpress has a track number, which is used to update information about the location of the order. This data is displayed in the "Check Tracking" section and can be viewed through your order history. There are several ways to view the track number on Aliexpress. The easiest one is to go to the “My Orders” section and click the “Check Tracking” button. Next, find the “Tracking number” column - this is the track. Some buyers confuse the order number and the tracking number. It is worth noting that this is not the same thing. An order number is a serial code that is registered in the Aliexpress order system and is used to record all purchases made on the site. Typically, this is a 15-digit number consisting of numbers that contains a link to the order and its history. Track number is unique code, which contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY is the sender’s identifier, and CN is the recipient’s. The numbers are the code of the parcel itself, indicating the delivery method. A standard track consists of 13 characters. Latin letters, used in the track may differ, depending on the country of departure and receipt. As the parcel is delivered, the code is registered at intermediate points, sorting centers and other warehouses where it is marked. The track number on Aliexpress is indicated immediately after the tracking information, on the order tracking page before the name logistics company. The track code cannot match the order number, these are 2 different postal identifiers.

The second way to see the track number on Aliexpress is through the order history. In the “My Orders” section, find the shipment whose track you need. In the “Tracking of shipment” section, there is a column “Tracking number”, and below is the code. This code is the track for this order. To the left of the track is the transport company carrying out the delivery, and to the right are the delivery details. To display information and check tracking, you must click the “Delivery Details” button, after which details of the shipment history will be displayed.

Can a seller send a parcel from Aliexpress without a tracking number?

When the question arises whether the seller can send a parcel from Aliexpress without a tracking number, there is only one answer - he cannot. According to Aliexpress rules, all shipments must have a unique parcel tracking number. If this number is not specified, the package cannot be delivered. The seller is required to indicate the track on the parcel and on the Aliexpress website. This track is assigned to the order, and as soon as the package is sent, it can be used to track its location on the website of the logistics operator or any other service providing similar services. Also, the international track is recorded in all logistics services international shipments, therefore, if it does not exist, not a single warehouse or sorting center will not be able to correctly identify it, and the carrier will not be able to deliver it to its destination. Not a single parcel from Aliexpress, even the smallest packages with a nominal value of less than a dollar, can be sent without a track number. They simply will not be accepted by the carrier. The tracking number is a required part of the delivery order, so the seller cannot send the order without it.

Why do sellers give incorrect track numbers?

There may be several reasons why sellers give incorrect track numbers. The most common of them is seller fraud. If it is indicated incorrectly or someone else's track number on the website, then most likely the parcel was never sent. The track is indicated for that. so that the carrier can pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means the buyer simply will not be able to track the parcel. Seller fraud is very easy to detect. If he gave someone else’s number, then the order history will display information about the other shipment, including the place of receipt. And if he indicated the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could indicate the wrong track number is the seller’s desire to save money. If shipping is free for the buyer, it is most likely already included in the price of the product. Shipping methods such as China Post Registered Air Mail and AliExpress Standard Shipping are sent without tracking, and in order for the package to be tracked, you need to pay extra. The seller can cheat and indicate the wrong track in order to save on delivery and not pay extra for the track. Parcels delivered by China Post Registered Air Mail may not be tracked until arrival at the post office upon delivery, so the buyer may not even notice the substitution of the track.

wrong track number

Another reason why the seller gave the wrong track number was an accidental error. Due to high workload and large quantity orders, the seller could mistakenly give someone else's track. Information about the shipment does not begin to be tracked immediately, so the buyer may not even notice the substitution. If, nevertheless, you find that you have the wrong track, contact the seller to clarify the data. If the seller really gave the wrong track by mistake, then he will check the information and give a valid tracking number. In this case, there is no need to worry; using the track issued by the seller, you can track postal item through any tracking service international parcels simply by copying the number from the site and pasting it into the appropriate search bar.

When can I open a dispute on Aliexpress if the track number is incorrect?

Disputes can be opened 10 days after the order has been submitted. If during this time no information about the location of the parcel appears, the seller will offer to wait a little longer, since the data on the website is not updated immediately. When opening a dispute, it will still take at least 5 days for the dispute to be reviewed, so just in case, you can wait a little before opening a dispute. If you are sure that the track number is incorrect, none of the resources for tracking international shipments can detect the location of the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide tracking of parcels at all, but they arrive . We recommend waiting until the buyer's protection expires and, if the package has not arrived, open a dispute. The absence of a track does not guarantee that the parcel will not arrive at all, because buyers receive notification of the arrival of the order not by track, but by address. If there is no tracking information, the order did not arrive on time, and the seller did not issue a valid tracking number, then you have every reason to open a dispute and receive a refund, regardless of why the number was incorrect. Be aware of the situation, monitor the protection timers and 3 days before the expiration of this period, you can safely open a dispute.

How not to miss the time for opening a dispute on Aliexpress due to the wrong tracking number?

Buyers have a period called the "protection period" which allows them to open a dispute before the timer expires and is covered by the Aliexpress warranty. Track information begins to be updated 5-10 days from the moment the order is sent. 10 days after sending the order, the “Open dispute” button appears, allowing you to appeal the shipment. Before opening a dispute, you need to check whether the track number is indicated incorrectly. If this is the case, then the buyer can immediately open a dispute without waiting for the protection period to expire. Once the dispute is opened, the seller will have to either appeal it and provide the correct number, or make a decision or offer to wait until the package arrives.

If the track number is not tracked, the buyer should monitor the timer in the order history, not to miss the time for opening a dispute on Aliexpress due to an incorrect track number. History contains everything necessary information, including the deadline for delivery of goods. At its discretion, the buyer can either open a dispute as soon as this option becomes available, or wait until the protection period expires to allow the parcel to arrive. In any case, if the protection period is coming to an end, the buyer can open a dispute due to an incorrectly specified track number, and the seller will return the money.

What is better - open a dispute or negotiate with the seller?

What is better - to open a dispute or negotiate with the seller depends on what you need more: the package or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer protection time has expired, then you can open a dispute and demand a refund. If the seller responded to the error and sent the correct track, then it is inappropriate to open a dispute until the protection period expires. If the seller ignores the request, insists that the track is correct, asks to wait until the delivery period expires and offers other options, then it would be safer to open a dispute so as not to waste your time and return the money immediately. The decision of what is better - to open a dispute or negotiate with the seller depends only on you and on the current situation, but if the seller denies his guilt, perhaps you are dealing with a scammer, and then, of course, it is better to open a dispute and forget about such an experience .

How to prove that the seller gave the wrong tracking number to Aliexpress?

To prove that the seller gave the wrong track number to Aliexpress, you must provide information confirming your words. Firstly, 5-10, maximum 15 days after the order has been sent, information about the status of the shipment should appear in the tracking history. If there is no information that the parcel has been sent or arrived at the sorting center, although enough time has passed for the information to be displayed, take a screenshot of the history to provide it as evidence in the dispute. Also, look at what is indicated in the “Destination Country” column. If the seller gave the wrong or old number, this column may display anything but not what is needed. Copy the track number and check its tracking on various tracking sites, including CAINAO and 17track, which provide information about Aliexpress shipments. If the code is specified incorrectly, then no data about it will be registered, and if someone else's code is specified, then the information will be out of date. Record all the data in screenshots and, when you open a dispute, add them to the evidence. This will give you the advantage of winning the dispute and helping you get a refund.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory

In a situation such as an incorrect track number, you can act in different ways, depending on whether the seller gave it by mistake, wanted to save money in this way, or deceive you. In any case, there is only one way out of such a situation - to open a dispute and return the money for the goods if it never arrives. Some parcels even arrive to the recipient without a track, so there is no need to immediately panic and worry about this. If you still have questions about what to do if the seller gave the wrong AliExpress track, we recommend watching a video on the topic of dispute, dispute and victory:

Provided an incorrect or someone else's tracking number.

When buying from an online store, you always want to get quality items and not be deceived. So that you can be aware of where your package is, sellers Aliexpress provide . But sometimes a deliberately false number is issued, or by mistake, and then it is impossible to track the parcel. Let's figure out what to do if the seller sent the wrong or someone else's.

How to view the tracking number on Aliexpress?

Many buyers are already accustomed to the fact that after placing an order, they just need to wait for a notification from the mail. Sometimes a lot of time passes, but the notification still has not arrived and we begin to worry and go to the post office to find out if the package has arrived. It is not necessary to do this at all.

After sending, sellers provide a link that allows you to determine from your computer where your product is located. It is worth noting that it is not issued immediately after the goods are sent, but after a few days. Let's see where you can watch it:

Go to the site Aliexpress.
Open the section.

After logging in, you will be shown all the items you have purchased. Here you can see the details of all orders. If you click on "Tracking check", then the system displayed the current location of the parcel.

When you click on "More details" on the new page you will see information with the location of the parcel and. There is also a link to the service where you can follow the track yourself.

Very rarely do sellers send email, but don’t delude yourself, as they don’t do this very often.

Can a seller send a parcel from Aliexpress without a tracking number?

If the parcel was sent with Aliexpress a few days ago, but you were not given a tracking number, then you should not think that the seller deceived you. If the item costs less than two dollars, then the seller could simply send the package without tracking.

This is due to the fact that you have to pay for the room, and the price will have to increase accordingly. Surely, when searching for goods, you noticed that the prices of goods differ. So this may be due to the fact that some have the shipping cost included in the price, while others do not.

Why do sellers give incorrect track numbers?

Now you have finally received the tracking number from Aliexpress and decided to see where the parcel was. But then a problem occurs - tracking sites show an error that the track is incorrect or the goods are going to another city. This happens for various reasons:

There was an error entering data in the mail
The seller does not want to pay for the track and he gives someone else from another parcel
The seller is a scammer

If you notice that the parcel is being sent to another city, contact the seller and ask the reason. Normal sellers react quickly and explain the situation, for example, high load or just a mistake. If they ignore you or evade an answer, then immediately open a dispute due to the incorrect information provided.

When can I open a dispute on Aliexpress if the track number is incorrect?

How not to miss the time for opening a dispute on Aliexpress due to the wrong tracking number?

In each product description, the seller indicates the maximum delivery time to your country.

If you are interested in knowing the delivery time for your order, please see it in the order details. There will be a timer indicated there, which is precisely maximum time delivery.

If the delivery deadline is already running out, but the goods have not yet arrived, then you can resolve the issue in two ways:

Contact the seller and ask

The second option is best used when the seller does not respond to your questions at all or gives unclear answers. It is recommended to open a dispute when there are approximately 5 days left until the end of the timer. Therefore, periodically monitor how much time is left until completion.

What is better - open a dispute or negotiate with the seller?

Nobody wants to waste time and nerves sorting things out with the seller, but still, sellers with high ratings can make concessions, since every dispute spoils their reputation. And they value her very much. Still, first find out in personal correspondence what is happening and only if they ignore you or do not give an intelligible answer, then demand.

How to prove that the seller gave the wrong tracking number to Aliexpress?

To dispute on Aliexpress was guaranteed to be decided in your favor, you, of course, need to prove that you were deceived. To do this, provide the administration with screenshots. For example, take a photo of the tracking that the item is not coming to you or that it is incorrect.