The problem of tracking parcels is one of the most pressing for all buyers. Possible various reasons: from the seller’s desire to save money when sending to an attempt to deceive. We will tell you about the basic rules and nuances when waiting for your order and possible reasons no tracking of parcels from aliexpress.

We have already written about what it is and how to find it, so let’s get straight to the point. When choosing a product, you should always pay attention to the possible conditions and options for sending the goods; now all Aliexpress pages are in Russian, so there should be no problems. When choosing inexpensive goods (the cost does not exceed 2-3 dollars), the seller can indicate that shipping is carried out without a track, thus saving on shipping costs in order to offer a more favorable price. Will it come? this order to the addressee, a big mystery. But on the other hand, many sellers value their reputation and are therefore interested in every order, even the smallest one. Therefore, whether it is worth buying a product under such conditions is up to you to decide.

Parcel is not tracked

After paying for the selected item, you should not expect to instantly receive a tracking code, since the seller has a short period, usually 3-5 days, to pack it and deliver it to the transport company. Plus, entering data into the system, updating tracking databases - all this takes some time. So, even after receiving the track, it may not be tracked for the first 5-10, but don’t worry, this happens with all shipments.

But if your parcel is not tracked even after 15-20 days, then you should write to the seller, because it is possible that among the huge number of orders there was simply a mistake in the number when writing. Do not hesitate to disturb the seller once again, as they say, it is better to be aware of events. Just remember, you need to write your appeal to English. Here is an example text, just paste your track number:

“Hi, my track number _______ is not tracked. Check it.”

If the seller does not provide new data or an explanatory response within 5-6 days, then feel free to open a dispute.

Let's look at a few more possible options developments:

• The order was tracked throughout China, but after departure the changes stopped.

This is usually due to the fact that the delivery of the parcel in the form of a small package is carried out by a small company, and when passing through customs it will be assigned a different number. In this case, you will only have to wait, but remember general period delivery, usually it is 45-60 days, i.e. if 40 days have passed and the package has not arrived, either write to the seller about extending order protection, or open a dispute.

• The postal item was no longer tracked after leaving customs, i.e. gone.

There are several options: contact the post office, writing a statement indicating the tracking number to search and increase the delivery period, or write to the seller that the parcel was not delivered and you need to resend or return the money.

These are the main options for solving problems when parcels from Aliexpress are not tracked. Remember that on early stages shipment (less than 10-14 days), you should not be afraid of the “No tracking information” message.

Parcels from Aliexpress are not tracked. What to do?

Many people, when buying any goods or things on Aliexpress, are too worried about their purchases, of course, you say, why not worry, some dubious guy (seller) took my money and says that the parcel will arrive in about 2 months at best, but the product is needed, the mobile phone is a fancy one, not cheap.

This is why parcel tracking was invented. Tracking occurs using the so-called track number, which you receive from the seller.

Let's break down the types of parcels and see if your parcel should be tracked at all?

• You ordered a cheap package, under 10 dollars.
• You have a package over $10.
• You ordered a paid delivery service such as EMS, DHL and others.

If you find yourself in this classifier, great, below we will look at what to do, but first…

Where can I get the tracking code for my parcel?

You need to go to Aliexpress,

log into your personal account, click “orders”

You will be taken to a menu where you will see tracking statuses, please note that the track code is in English Tracking number, not Tracking Order, perhaps this is one of the reasons for parcels not being tracked.

Sometimes people confuse the tracking number with their order number. Therefore, check that you are really using the track code.

The seller can give you a track number in advance, even before sending the parcel to the post office.

What kind of scam is this, you ask? Yeah, sometimes this happens, but rarely, the seller could have mixed up and written you the wrong track, or for some reason did not have time to send the parcel, and wrote you a “wrong” tracking code. In this case, time is your friend. Read on and you will find out what to do.

Please also note that the parcel can be tracked only after 5-10 days from the date of dispatch. This means that if 10-14 days have not passed, there is nothing to worry about. Also, some Chinese postal delivery services add information about the parcel somewhere after 20 days.

Another problem with tracking your parcel is that the seller may use a Non-International delivery service, which means that in China itself your parcel can and will be tracked, but in other countries it will not. This is what often happens.

If 15 days have already passed and the track number is not tracked, you can write to the seller, sometimes sellers make mistakes with track numbers and give you the wrong one, as I wrote above, in this case ask him to check your track number .

If your parcel is under 10 dollars, then, unfortunately, most likely it will not be tracked at all.

Another option is when it is tracked only in China, but after crossing the border, you cannot wait for the status of the parcels. On the territory of Russia they are assigned the status “without tracking”, and the parcel travels to you, of course there is a chance that it will not arrive ( lately parcels without tracking arrive worse). Even when the parcel reaches you, since it is not tracked, it may lie in the mail. Postal workers have several options, depending on your luck:

1. A small package can be placed in mailbox, yeah, right there, yeah, and no one really cares that the evil neighbor's bully can pull the package out of the box and take it for himself.
2. If you indicated a phone number when placing an order, postal workers may call you or send you an SMS.
3. Or, a classic of the genre - a mail notification in the mailbox.

As you understand, when ordering this type of parcel, you are always in trouble, because... The package may not be clear where.

It’s another matter when the product you ordered is more than $10.

Usually such parcels are sent by mail with tracking. Identifiers begin with RU or CN (these are the most popular).

It should appear within 2 weeks. On the Russian Post website, or for example through “where it goes”. If this does not happen, write to the Chinese about it. Wait a while so that the order status shows no more than 10 days, and open a dispute, indicate the reason “Tracking problem” and demand a refund.

When you order delivery like EMS.

EMS, by the way, works well, they deliver goods really quickly, and in my memory there were no unpleasant moments.

If you have a question about delivery via EMS and similar services, write it below in the comments. We'll figure it out. Good luck).

If your tracking number, which has an international format (that is, must be tracked along the entire route of the parcel), suddenly stopped being tracked due to the fact that the parcel got stuck somewhere, then you need to follow these steps:

The parcel is stuck before being imported into the destination country:

1. We wait and monitor the track for 10-14 days.

2. If the parcel has not moved within 2 weeks, then we write a letter to the seller and ask him to check what’s wrong with the parcel:

Dear friend. Could you check where is my parcel? It is no tracking information for 14 days. Please, check what’s wrong with my parcel.

Best regards,

3. The seller must check the reason for the parcel being stuck and respond to the letter. Most likely, he will reassure you and ask you to wait patiently.

Or he won’t answer, he’ll ignore the letter.

4. Don’t worry and wait for the parcel until the delivery deadline.

5. If the parcel has not arrived by the delivery deadline, then another 10-14 days.

6. If the parcel does not arrive by the end of the extended period, then 2-3 days before its end we open a dispute. If your track had at least one status, then only the reason ““ is suitable for a dispute.

If the package is stuck after import:

1. If the track number hangs for more than 1 week, then first of all call the Russian Post support service at 8-800-2005-888 and ask them to see what’s wrong with the parcel.
2. If the Russian Post support service did not help, you will need to write. It is accepted if the status of the parcel does not change for more than 2 weeks.
3. Keep an eye on the delivery deadline. Before opening a dispute, extend it by 10-14 days. And only then, if the package does not arrive, open a dispute with the reason "

Finally, you have decided on the right item, selected the right size, consulted with the seller and ordered. The payment went through, the funds were debited, the goods were shipped, but is all this true? For such situations, a parcel tracking system using a track code was introduced. Those. Thanks to a unique set of numbers and letters, you can find out where your package is now and roughly guess how much longer to expect.

But what to do if this digital combination does not work, why is the track not being tracked? We will talk about all the main user mistakes and control methods in our article.

Usually, mistakes are made by beginners; their main problem is inexperience or inattention. First you need to figure out where to look for this number:

Very often, the support service receives requests with the subject “The product has been sent, but is not tracked.” In almost 60% of cases among newcomers, the track code was confused with the order number. The track number comes first, and below is the order itself.

Many conscientious sellers, as soon as they have sent the order, immediately write an SMS in which they indicate the name of the transport company and a link to tracking the goods.

No tracking information

The data was copied correctly, but for some reason the order from Aliexpress is still not tracked? Perhaps it's your impatience. Information on the track code appears only 10 days after the shipment of the parcel itself (not the order). It turns out there is no need to worry during this time.

The allotted time has passed, but the delivery window has not been updated? Your package may have been sent to one of transport companies, which does not have a similar tracking system:

1. China Air Post– the track number from Aliexpress is sometimes not tracked in Russia. Those. We can control the route of the parcel in China, but in Russia we are “blind”.
2. SFExpress is one of the most common delivery services. The parcel is perfectly tracked, but there are times when it crosses the border with Russia and seems to “freeze”, and only then is announced at your post office, bypassing all secondary points.
3. Hong Hong Post, Swiss Post, Singapure Post are the least loaded services, so track codes always work
4. EMS is a paid delivery service. Usually the order reaches the buyer within two weeks (maximum), each stop of the parcel is recorded through the service.
5. TNT, DHL are similar paid services that deliver parcels in 10-20 days. Frequent problems at customs affect the tracking process.

Most often, sellers offer their clients 17track.net as an additional service for tracking shipped orders. A convenient service that only requires entering a code.

Difficulties with transportation

There are 4 main problems that buyers face when trying to track their parcel:

Issuance of a non-international track

The reason that the track has stopped being tracked may be that a different number is issued. Each transport company has certain standards for generating tracking codes. However, you may be given a regular number that does not have any letter designations.

In this situation, there is no need to worry, since your goods have been sent, they will simply not be tracked after crossing the border.

Example of an international track:

Track number is not tracked after export

There are many different local transport companies operating in China, which transport parcels to the border, where they hand it over to local employees. postal service(customer's country).

It turns out that you can track your package throughout the seller’s country until it reaches the territory of your state. As soon as the goods are transferred, the track is no longer tracked because it changes. New number the seller will not receive it, so there is no point in tormenting him with questions.

We are all human and we understand that coping with a huge flow of orders is not always easy. Very often, sellers confuse the numbers themselves, and only buyers can (almost always) notice the mistake.

Not tracking yet Aliexpress package No one will know about the wrong code. It will be a surprise for a Russian if his order crosses the ocean and ends up in the capital of Canada. It turns out that in this situation the track is tracked on Aliexpress, but the parcel has not arrived.

At this moment, you should sound the alarm and ask the seller to double-check everything, because if the parcel reaches its destination, a positive response will follow along the track, which means that the buyer’s protection time will be reduced by 10 days.

If you have taken into account all the above points: the service always tracks the parcel, 10 days have passed since shipment, then you should resort to one of the available options. What to do if the track from Aliexpress is not tracked:

1. Write to the seller and clarify whether he really sent the order and whether the track code is correct.
2. Open a dispute, and choose problems with delivery of goods as the reason.

The most important thing to remember is that if the parcel arrives at your post office, you will be informed about it. A notification will be sent to your name, by filling out which you will be able to receive the parcel.

We formalize the dispute correctly

In order to open a dispute, we will need to find on the orders page required item, whose track does not work. The “ ” button will appear in the third column. Please note that it will not be active in the first 10 days after sending the goods. When you click the button, a dispute window appears. We proceed as follows:

1. The question of whether you received the goods must be answered in the negative.
2. Next, from the drop-down list of reasons, we select “Problems with product delivery.”
3. The next question is for clarification. If the track is not tracked on Aliexpress, you should select this item:

Thus, the answer to the question: “Why is the product not tracked on Aliexpress?” is hidden in the following:

• the transport company does not have such a function;
• 10 days have not passed since shipment;
• Incorrect track code given.

How to win a dispute if the track number is not tracked

After you select the product and make payment for it, the seller will send your order after a while and give you a track number to track it.

You can find it in “My orders” in Read more

Usually, after receiving a tracking number, newcomers immediately rush to check where their package is and, not finding any information, begin to worry and look for answers to the question that has arisen - why is the track number not tracked?

But I want to reassure you - don’t worry. In the first few days, there will be no information about the location of your parcel.

Even the Aliexpress website itself informs us that information about the parcel will arrive within 5 to 10 days.

I wrote about how to track parcels - check it out.

In this same article, I want to tell you what you need to do if the parcel number is not tracked.

There may be several reasons why the track from Aliexpress is not tracked:

• your parcel is “track-free” and goes without tracking;

Clarification! From February 7, 2017, for all orders for countries - Ukraine, Belarus, and for Russia for goods above 2 dollars, sellers are required to issue international tracking numbers. Read more about this - .

• the seller is trying to deceive you by deliberately giving you a “left” tracking number;
• he may have made a mistake when writing the tracking code;
• the seller created an invoice, received a tracking number, but did not deliver the parcel to the courier service for shipment;
• information about your order may arrive with a slight delay, especially if you look at the data on the Aliexpress site itself.

The track from Aliexpress is not tracked - what to do?

Situation 1. If the order is sent to you without a tracking number, then you just need to wait for it to arrive at your post office and you can receive it. Follow , if it comes to an end, but the parcels are not, you need to open a dispute and get your money back.

Situation 2. If after the seller has given you a tracking number, the parcel is not tracked for more than 10 days, I recommend doing the following:

• write a message to the seller, ask if everything is okay with the parcel and if he made a mistake. (write in English, translate the text through Google or Yandex translator). If the seller made a mistake in writing your number, he will give you the correct track code;

• Also, he may write that everything is correct and you need to wait a few more days and you will receive data on your shipment;
• or maybe just remain silent and not answer anything.

In the last two situations described, wait another 3 - 4 days and if the track does not start to be tracked - .

We are opening a dispute due to the fact that the tracking code of the parcel is not tracked.

If you decide to open a dispute earlier than 10 days have passed from the date of dispatch, the system will not allow you to do this.

So, to open a dispute, you need to click “Open dispute” in your order.

On the new page, click “Open dispute” again. Next, proceed to filling out the form:

• choose a full refund;
• We note that the goods have not been received;
• From the drop-down lists, select that there is a problem with the delivery of the goods, for the reason - there is no tracking information;
• indicate the refund amount, in this case – the entire amount;
• and we write in English that a lot of time has passed, but the parcel is not tracked;
• There is no need to upload videos and photos, so click “Submit”.

After this, We are waiting for the seller's decision, who must respond to the dispute within 5 days.

So what might his answer be:

• he will remain silent and after 5 days, the dispute will end automatically and the money will be returned to your account;
• he can accept a dispute - this happens if the seller did not actually send the order, but tried either to deceive you, or forgot to send the order;
• if the parcel begins to be tracked, he will provide you with information on it and ask you to close the dispute. Check the information, if indeed the track number has begun to be tracked - cancel dispute.

In our case, the seller accepted the dispute, since most likely he did not send any order, but simply wrote the “left” tracking number.

As you can see, everything is simple and there is nothing to worry about. Just be careful.

If you have any questions, ask them in the comments.