Rules for the sale of spare parts for cars. Which auto parts and accessories can be returned to the store? If the seller refuses to return money or make an exchange

IN modern world It’s hard to find a person who doesn’t use a car. Each owner of this vehicle at least once a year carries out its maintenance, which includes the direct replacement of some parts.

Not every owner can afford full service and buys parts in private stores. Which, in turn, is becoming more and more due to growing demand.

Unfortunately, not every seller of these auto parts behaves decently towards their customers.

Often, by selling him a low-quality car or one that does not fit the car model spare part, the seller refuses to accept it back, probably counting either on the buyer’s legal illiteracy, or on the latter’s reluctance to go to court because the purchase amount is not too significant.

These relations between the seller and the buyer are regulated by the Law “On the Protection of Consumer Rights”, which defines auto parts as a non-food product and allows its replacement with another or a refund for it.

So, car spare parts can be returned in the following cases:

if they do not suit the buyer in size, shape, dimensions, color, and so on;
if less than 14 days have passed since the purchase of automobile spare parts (the day of purchase is not included here).

The seller may extend the fourteen-day period for returning and exchanging a car spare part, but he does not have the right to make this period of time shorter. This action is also provided for by the current legislation “On the Protection of Consumer Rights”.

Failure to provide the buyer with complete information about the product

If the seller hid or did not completely provide any information about the item, and he is obliged to provide the data exclusively in Russian, the buyer, in turn, can either not purchase the product or return it back with a full refund of all expenses spent on it. cash, in case of purchase.

From the above, it follows that if the buyer purchased a car part, but there is no information about it and its characteristics in Russian, or for this reason it does not fit the car that the buyer owns, then the latter has the legal right to return such a car part back to the seller and receive back your money.

What auto parts cannot be returned?

It is not possible to return only “numbered units” to the seller, for example an engine, but only on the condition that it is of proper quality.

The store must accept back all spare parts that do not meet quality standards, as the Law “On the Protection of Consumer Rights” says.

How can I return a purchased auto part if its quality is as stated?

Russian legislation in Art. 25 of the Law “On the Protection of Consumer Rights” clearly states that the buyer has the opportunity to return a product of poor quality back to the seller within 14 days from the date of purchase if the product does not suit him in terms of color, size, or other parameters.

In a complaint, the seller should this fact be sure to indicate, that is, describe that the car spare part does not fit, for example, in terms of dimensions.

If the buyer indicates that he simply did not like the spare part as the reason for the return, the seller will refuse this citizen, and this response will be in accordance with the law.

And also if the time interval between the purchase and return of the goods is more than 14 days, then in this case the store can also quite legally not accept this product back.

Among other things, the buyer should know that the product can be returned only if it has not been used, that is, all labels, seals, etc. must be in place, and the product itself must be in salable condition. Otherwise, the seller may also refuse a refund.

Also, after making a purchase, you should keep the receipt issued to you as confirmation that the product was purchased from a specific seller. If you lose a receipt, you can use testimony, but convincing the seller may not be easy, therefore, when making any purchase, always try to save the receipts.

When returning a part that is not suitable for the car, the seller can offer the buyer another one, the right size or configuration. If it is not available at the time of the buyer’s request, the seller must return the money.

Refunds by the seller for defective goods must be made within 3 days. When making a return, you should draw up a document about this and seal it with the signatures of the buyer and seller ( this document must be kept until the seller pays the amount of money for the returned part). If the seller refuses to sign this paper, you can provide visas for two witnesses.

How can a buyer return a defective auto part back to the store?

Product returns are regulated poor quality Article 18 of the current legislation protecting the rights of buyers.

In accordance with it, the buyer, having purchased a low-quality part, has the right:

demand repair of a car part without depositing funds;
refund of money spent on repairs yourself or by third parties;
exchanging a low-quality automobile spare part for a similar one or another manufacturer with a revision of its cost;
refund of the amount paid for a defective car part.

Terms for returning auto parts of inadequate quality

In this case, the legislation reads as follows:

If the manufacturer has established a warranty for a car spare part, the seller cannot refuse to accept the goods within a given period of time. Therefore, if you find any shortcomings in the purchased product, read the service documentation and product packaging in detail;
if a warranty for a car spare part is not provided by either the manufacturer or the store, then, guided by clause 1 of Art. 19 of the current legislation on consumer rights, the buyer can make claims to the seller within 2 years from the date of purchase of the product.

If the warranty period for the purchased product has expired, the buyer should conduct an examination of the automobile spare part exclusively at his own expense by contacting an independent expert or service service.

The expert's conclusion about a factory defect in the product will be evidence for the seller. This conclusion should be attached to the completed claim. If the seller refuses to return the amount paid now, then you should then go to court.

The statement of claim must also be accompanied by expert opinion and a receipt for this procedure. The store will not only refund you the entire amount for a low-quality car part, but will also cover the cost of the examination.

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What is enshrined in law

The Consumer Protection Law makes it possible to return low-quality products back to the seller. However, not everyone knows that the law also applies to car spare parts.

The seller is obliged to provide the buyer with a quality product that meets the characteristics reflected in the instructions. The product description is provided in the seller's language. In our case - in Russian. If the seller cannot present an overview of the product in an accessible form, the buyer has the right to refuse to enter into a sales contract.

The rule is regulated by Law Russian Federation N2300-1 “On the protection of consumer rights” dated February 7, 1992.

Attention! Article 25 of the Law “On Protection of Consumer Rights” states that the buyer has the right to refuse the purchase in several cases:

if the goods are provided with some violations that were discovered after the conclusion of the sales contract;
if the previously purchased product did not suit the buyer according to its physical characteristics, for example, by color, size and so on.

In the second case, you can return the product if the following conditions are met:

the buyer did not use the product for its intended purpose;
the integrity of the packaging is preserved;
sales receipts are saved;
the product is returned complete;
no more than two weeks have passed since the purchase was made.

The seller has the right to refuse to accept goods of proper quality if it is noticeable that they have been in use. For example, if a spare part is scratched, scuffed, or dirty, the manager may not accept it back.

Please note that Article 502 of the Civil Code of the Russian Federation also states that the buyer has the opportunity to return the product if it does not suit him in color, style, dimensions, configuration, or quality.

If spare parts were purchased with a visible manufacturing defect, then the return is regulated by Article 18 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

Based on it, the consumer has the right to demand:

eliminate existing deficiencies completely at your own expense;
compensate the buyer for damage if he carried out repairs at his own expense;
replace the product with a similar one, but of high quality;
return the funds paid by the buyer partially or in full.

Apply for a return poor quality goods possible during the entire warranty period. However, if one is not established, two years are given to present claims.

Important! Termination of the purchase and sale agreement is possible only after it is proven that the goods had a manufacturing defect and were not damaged by the buyer.

Consumer rights under the law

Relations between buyer and seller are regulated by the Law “On the Protection of Consumer Rights” and the Civil Code of the Russian Federation. Based on these regulations, a rule has been established that prohibits the return of food products to the seller.

Now he gets up current question. Is it possible to return spare parts for a car to the store? Auto parts are non-food products, so returning them is not difficult. The store does not have the right to refuse the buyer to terminate the purchase and sale agreement unilaterally.

However, there are exceptions. If the item has a license plate, it cannot be returned to the store or workshop. These include vehicle engines. Thus, the following rule follows from the law.

The buyer can return spare parts for the car if:

the products do not suit the buyer in size, dimensions, style, color, etc.;
the spare part turned out to be of poor quality;
spare parts do not meet the stated specifications.

In the first case, you can apply for a return only during the first two weeks, and in the second - during the entire warranty period.

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issues.

Is it possible to return a quality part?

In accordance with the current Russian legislation The buyer has the right to contact the auto parts seller to return the goods that meet the declared characteristics and quality. Only two weeks are given to submit demands for termination of the purchase and sale agreement. In this case, the day of purchase of the goods does not count.

A purchase and sale agreement can be concluded either orally or in writing. Confirmation of the contractual relationship is the exchange of goods for money and the issuance of a cash receipt.

The buyer has the right to request the return of high-quality spare parts for a car in two cases:

if the product does not fit in dimensions, style, size, color, etc.;
if spare parts are presented in incomplete configuration, for example, if they are sold as a set.

Requirements must be submitted by writing an application. Conscientious sellers always accept such goods on time. If the presentation is not damaged, there should be no problems with returning the products.

Please note! The buyer has the right not to indicate the reason for the return if he terminates the purchase and sale agreement within the first two weeks after purchase.

But if the product is of high quality, and the period for submitting claims has expired, then the seller legally will refuse to accept the product.

A quality product is returned if several conditions are simultaneously met:

the buyer did not try to use the spare part for the car for its intended purpose;
the buyer has not violated the integrity of the product packaging;
the buyer retained the complete set of the product (for example, car battery, instruction manual, box, wires).

Please note that you have the right to request a return without presenting a sales receipt. The main thing is to prove that you made the purchase in this store. It is enough to bring a witness or photo, video from surveillance cameras.

When returning a quality product to a store, the buyer has the right to demand in exchange:

exchange the product for one suitable for the consumer;
refund the money paid for the goods in full.

The return is issued by a special act. It is signed by both parties. If the seller refuses to accept goods without defects within the period established by law, you can contact the store management or Russian consumer supervision.

Return of auto parts of inadequate quality

The return of defective auto parts is regulated on the basis of Article 18 of Law N2300-1 “On the Protection of Consumer Rights” of February 7, 1992. This legal act makes it possible to return to the seller a product that does not meet quality requirements.

In exchange for a low-quality product, the consumer has the right to demand:

eliminating existing deficiencies;
compensation of expenses aimed at repairing the product;
exchanging goods for similar or similar ones;
partial refund;
full refund of funds paid.

In any case, the period specified in the warranty card is given to submit claims. If this is not provided, then the service period is considered to be 2 years.

Please note that if a store refuses to accept low-quality goods, you can contact the company management or Russian consumer supervision. Sometimes such cases go to court.

Remember! After accepting the defective product, the seller sends it for examination. Appraisers identify the cause of the breakdown. If the expert determines that the product is broken due to the fault of the buyer, then the requirements will not be met. In this case, the broken product is returned to the unscrupulous consumer. If the master reveals a manufacturing defect, then the buyer has the right to dispose future fate products yourself. His demands are subject to immediate execution.

The examination is carried out entirely at the expense of the seller. It is allowed to recover the cost of the appraiser's work if the study is conducted after the expiration of the warranty period.

If the warranty period for a product has expired, there is no point in contacting the store. There is a deadline for each product beneficial use. The manufacturer is not obliged to replace the product after it has worn out.

Is it possible to return a part if it doesn't fit?

It is possible to return a high-quality spare part for a car if it does not fit.

However, there are several important nuances to consider:

If the purchase was accompanied by a written purchase and sale agreement, be sure to read it carefully. It is possible that the seller did not take into account the possibility of returning the goods;
The law on the protection of consumer rights gives only 14 days to return a quality product. After this period it is not possible to make a refund;
The buyer has the right to demand replacement of the goods if the seller has chosen the wrong size or configuration. In this case, it is important to contact within the first two weeks. But if the breakdown occurred precisely because of this, then all responsibility rests with the store;
it is impossible to hand over auto parts that are made to order according to individual specifications;
If the seller does not explain the terms of return, then the period for termination of the purchase and sale agreement increases to 3 months.

Thus, if the purchased spare part does not fit the car, it can be legally returned to the store.

Watch the video. Consumer protection. How to properly return an item:

If you didn't need it

The buyer has every right to return a defective product during its entire term. warranty service. But what to do if the spare part is not needed. After all, such situations occur all the time.

It must be said right away that the consumer protection law makes it possible to return goods to the store if they are not needed. Article 502 of the Civil Code of the Russian Federation speaks about the same.

But several conditions must be met:

the product has not been in use, as evidenced by its appearance;
the buyer has kept the packaging and accompanying documentation;
the product is fully equipped;
a sales receipt is available;
The period for purchasing the goods is no more than two weeks from the date of purchase.

Attention! Having a sales receipt is not a prerequisite. The main thing is to prove that you made the purchase in this store. To do this, you can present witness statements or CCTV footage.

Please note that the seller has the right to refuse to terminate the purchase and sale agreement in the following cases:

if the buyer has used the goods, due to which they have become unusable, or their presentation has deteriorated;
if the return period for a quality product has expired.

In any case, try to negotiate peacefully with the seller. But if he does not accept the goods that meet the above conditions, you can file a complaint with the store management.

How to return spare parts to an online store

Distance selling is special group contractual relations. Their regulation is carried out on the basis of Decree of the Government of the Russian Federation N612 “On approval of the Rules for the sale of goods by remote means” dated September 27, 2007.

Often, money paid for low-quality goods is simply not returned. Sometimes something else comes instead of the purchased product. Purchasing online is like playing roulette. Whether you're lucky or not!

Of course, it all depends on how responsible the seller is and whether he values his reputation. In general, you have 14 days to return any product purchased through an online store. It doesn’t matter whether the product is of high quality or not. Seven days before receiving the goods and seven days after inspecting the product.

All costs associated with the delivery of spare parts are borne by the buyer.

For example, Ivanov I.I. ordered a spare part for his car through an online store. The cost of the product was 2,000 rubles. He paid 600 rubles for delivery of the goods. In total, the auto parts cost Ivanov 2,600 rubles.

After receiving the goods, Ivanov I. discovered that the product was defective. He sent the product back to the seller, and paid 200 rubles for the parcel. After receiving the goods, the seller returned exactly 2,000 rubles to the card. Thus, 600 and 200 rubles are expenses aimed at delivery, therefore - losses of citizen Ivanov I.

Please note that when returning goods purchased through an online store, there are some nuances:

sometimes manufacturers refuse to return funds paid, and it is very difficult to prove the purchase;
the seller has the right to send you a similar product that meets the declared qualities instead of returning the money;
all costs for delivery of goods are borne by the buyer;
The return period has been reduced to 14 days, and after receiving the parcel you can use only one week.

What items cannot be returned?

The Consumer Protection Act prohibits the return of vehicle parts that are identified by a license plate to a store. For example, if the engine has a serial number, then it will not be possible to terminate the purchase and sale agreement in relation to it.

Important! Also, high-quality auto parts cannot be returned if the stated period has expired. The seller will not accept products if they show signs of use.

However, if the product was sold of inadequate quality, the seller is obliged to accept it, repair or replace it.

Return documents

In order to terminate the purchase and sale agreement for a purchased spare part for a car, you must provide a small package of documents.

It includes the following papers:

cash register, sales receipt;
other evidence that can confirm the purchase of goods in this store (if there is no receipt or check);
expert opinions on the presence and cause of deficiencies;
application with requirements for the return of goods.

Please note that, at the request of the seller, an examination is carried out regarding the faulty spare part for the car.

Complaint to the seller

If the seller refuses to accept spare parts for cars, he violates the provisions of the Civil Code of the Russian Federation and the Law on the Protection of Consumer Rights. If violations are detected, you must first contact the company management. For this purpose, a claim is filed.

A claim is a written document sent to the store manager. There is no unified form.

However, there is information that is required to be reflected:

name of the store, its location;
first name, last name, patronymic of the store manager;
first name, last name, patronymic of the seller who sold the low-quality goods;
first name, last name, patronymic of the dissatisfied buyer, his contact phone number;
description of the object of the dispute;
references to regulatory legislation (Civil Code of the Russian Federation and Law of the Russian Federation);
requirements for the seller;
a list of papers that are attached to the claim;
date of document preparation and signature of the applicant.

If 14 days have not passed since the purchase of spare parts, the buyer may not state the reason for the return.

The claim is drawn up in two copies. One is provided to the seller's representative, the second remains with the buyer. The store must put a signature on the consumer's copy. It indicates acceptance of the appeal.

If a store representative refuses to accept a claim, it is sent by Russian Post by registered mail with notice.

ATTENTION! View the completed sample claim for the return of auto parts:

Claim to a judicial authority

If independent resolution of the conflict does not bring results, you can contact the Russian Consumer Supervision Authority or the court.

The court is not approached until a pre-trial settlement of the issue has been carried out.

Form statement of claim contained on the site judicial authority. However, the plaintiff does not have to follow it exactly. It is presented for the convenience of citizens.

Remember! There is information that must be included in the statement of claim:

cap. The name of the judicial body and the details of the participants - the plaintiff and the defendant - are indicated here;
the main part reflects information about the violation of the right. The circumstances of the case are indicated;
references to regulatory legislation - which law protects the plaintiff’s right;
requirements - what the plaintiff wants to receive as a result of satisfying the claim;
list of documents attached to the claim. All evidence presented to the court in the case, as well as other papers, is written here;
date and signature.

The statement of claim is drawn up according to the number of participants in the case. A representative of the Russian Consumer Supervision Authority has the right to attend the meeting and participate in the consideration of the case.

Those who own cars know that the purchase of auto parts for it will sooner or later loom on the horizon. The condition of the roads in the country leaves much to be desired, and manufacturers include a service life in spare parts. Any professional or car enthusiast puts up with this state of affairs and is ready to spend money on repairing or replacing one or another part of the iron horse when it suddenly leaves the race.

Something happens, you diagnose the problem, buy replacements for the failed parts, and then it turns out that you could have done without “ little blood" You have expensive parts on hand that you no longer need. Or you have become the owner of a spare part with defects and malfunctions that you discovered during their installation in your car. A return is required, so you go to where you bought the parts and stumble upon...

Consumer rights under the law

The first question you should ask yourself is whether it is even possible to return what you purchased.

Auto parts are definitely non-food products, so they can be exchanged or returned. However, there is one significant exception to this rule. It includes spare parts that are considered “registered units,” for example, a car engine. If you purchased a working engine and it did not suit you, you cannot exchange it or return it and get your money back.

According to the Law “On Protection of Consumer Rights”, those spare parts that are not numbered units, You can return it to the seller if:

you were not satisfied with the size, shape, configuration, dimensions and colors
if they turned out to be faulty
you applied for a return within two weeks from the date of purchase (counting starts from the next day).

How to return

Naturally, you need to contact the seller with a statement, although this also has its own nuances.

Good quality

You have already understood that if the sold car part simply did not suit you for some reason (a replacement is no longer needed, the size was not calculated correctly, etc.), but it works properly, you can return it or exchange it.

We remember that this can be done with any spare parts, except for numbered units.

You need to be prepared for the fact that any seller will do his best to avoid returning your money. There is even a law regarding this. So, before you give the money, you will be offered:

exchange goods for similar ones in terms of characteristics and price
wait if there is no similar product available for exchange in the store
exchange spare parts for spare parts from another manufacturer (for example, if the required size is not available).

In this case, the following conditions must also be met:

it is necessary to preserve the presentation and properties of the purchased spare part (do not tear off labels, do not scratch, preserve seals)
do not use the product
have a document confirming the purchase (any type of receipt) or have a witness to the purchase made (prove that you bought the spare parts from this seller).

Many stores also set their own additional rules, but the most common point of contention is traces of use of the part. Sellers actively use vague language, arguing that if you opened the package and installed the part in the car, and then realized that it does not suit you, then you cannot return it. In fact, the law only says that a return is possible if the spare parts were not used - that is, you did not drive with them for a long time, and then decided to get rid of them.

You can only get your money back if the store does not have spare parts available for exchange on the day of your request. If you are not satisfied with the exchange, you will have to write a full complaint to the store. All this must happen within 14 days from the date of purchase.

Similar The claim will be considered within 10 working days, and if the seller agrees to satisfy your requirements, the money will be returned to you within three days after that.

Poor quality

Any faulty spare parts, including numbered units, You can return them to the store for replacement. In this case, you will be offered:

check the spare part if you have doubts about the cause of the breakdown
replace the product, if possible (the necessary spare parts are in stock)
take for temporary use a product that has similar properties, if the seller needs a period of more than seven days to replace the product.

Naturally, all packaging conditions, presentation etc. must be complied with. Even if you have torn the packaging, you will need to present it. However, you can often hear about unlawful requests from a store to provide documents from the car service center that installed the parts for you. In this way, sellers try to avoid even returning and exchanging low-quality goods - they try to prove that the part is broken due to the fault of the car service or your own fault.

Remember, if the store conducted an examination and found that you were to blame for the malfunction of the spare parts (you were too zealous during installation, carelessly replaced parts), you have the right to order an independent examination and bill the seller for its conduct. However, if during the examination it turns out that it is you who are at fault, you will have to pay for it.

Typically, car parts come with a warranty - it specifies when and under what conditions you can return a faulty product. When purchasing, carefully read the warranty conditions so as not to be refused a return or exchange at the store.

If the defect is obvious, and you are still refused an exchange or refund, you need to write a complaint to the store with links to articles of law and clear requirements. It would also be useful to have evidence of the seller’s unlawful actions (recording of a conversation with the manager with a warning that you are recording this conversation; correspondence via communications).

To the online store

If you purchased parts online, you need to contact the seller via communication and clarify the possibility of a return. The rules for returning goods purchased remotely are exactly the same as when purchasing in offline stores, but here there are some nuances:

Be prepared that shipping costs will not be refunded.
be prepared that the money will not be returned if the store has a similar product for which you can exchange spare parts that do not suit you
be prepared that you will have to bring the goods to an offline store location (if there is one in your city) and arrange a meeting with the courier
The return period for goods is shorter than when purchasing in a store - only 7 days if you want to return the goods not under warranty (defective goods).

You can refuse the product at any time until you pay for it and you will be given a receipt (before the actual purchase is made).

Return period

Serviceable spare parts (of proper quality) can be returned to the seller within the first two weeks from the date of purchase. If this condition is not specified, the period is extended to three months from the date of purchase or from the date of production (application of the manufacturer’s conditions). When purchasing from an online store, the time is reduced to seven days.

Faulty spare parts (of inadequate quality) must be returned within the warranty period. Moreover, if the request to replace them is satisfied, such a replacement must be made by the store within thirty days.

Statement

An application for return/exchange of goods is written according to the sample provided by the store. Also, you can find examples on the Internet. The application must indicate:

to whom are you writing the application (full name of the store, address, etc.)
who you are (your details along with your address and contacts)
when the purchase was made
what is the essence of the application (what do you want from the store - return the money, exchange the goods, conduct an examination)
Why didn't the parts you bought work for you?
What do you include with your application (cash receipts, inspection reports, etc.)
date and signature (required).

If you have any complaints about what you purchased - the spare parts turned out to be faulty and a defect was discovered, you must report the breakdown and defects in a statement.

What to do if the store refuses to give money or change spare parts?

You complied with all the conditions, but they still decided to refuse you, citing the store’s internal rules, unreliable examination, or for any other reason. In these cases, you have the option:

submit a claim by attaching a documentary refusal signed by the manager
contact Rospotrebnadzor or another service to protect your rights
in case of silence on the part of these services, sue.

It should be noted that sellers rarely go to court - most likely, at the stage of demanding written refusals, they will meet you halfway and still decide to comply with the law, so do not be afraid to demand written refusal with the personal signature of the responsible person.

There are situations in life when there is a need to return a previously purchased product for one reason or another. However, not every seller wants to follow the standards established in the Consumer Rights Protection Law. The information presented in the article will help you understand the specifics of returning spare parts to a car shop in accordance with Russian legislation.

Returning auto parts to the store according to the law

Like any trade organization auto parts store is legal entity and bears responsibility for the goods he sells. In view of this, the sale, exchange and return of spare parts to an auto store is regulated by the Consumer Rights Protection Law, as well as other regulations. To return a part, you should familiarize yourself with some provisions of the legislative framework.

It is important to remember that before purchasing, the consultant must notify you about:

Quality of purchase;
Its purpose;
Warranties for the product, if any;
About the conditions for exchange or return of spare parts.

Is it possible to return a car part if it is not needed?

There are situations when the purchased part is no longer necessary for the owner. For example, the buyer did not like something or simply did not need the auto part.

In accordance with the Consumer Protection Law, the buyer has the opportunity to return the auto part to the store if:

The item has not been used and has retained its original properties and appearance;
The purchase receipt was retained;
The period from the date of purchase did not exceed 14 days (not counting the day of purchase).

In a situation with acquired low-quality products you also have the right to return them to the seller. They can refuse to return you only in the following cases:

If the spare part was installed independently and became unusable due to the fault of the owner;
The period of opportunity to return the auto part has passed.

Is it possible to return a spare part to the store if it doesn’t fit?

If the purchased product does not fit the car, you should know some rules for returning auto parts to the store.

Carefully read the sales contract and the responsibilities of the sales consultant;
Required to present cash receipt, expert assurance service center within 14 days after purchase;
If the part was incorrectly selected by the consultant, the auto shop is legally obligated to accept the item back;
If the auto part was purchased on order, then you cannot return it to the store;
An item that was ordered without providing information about the terms and conditions of return can be returned within 3 months.

Used auto parts

If you need to return used auto parts, you need to follow some principles:

First you need to determine which used auto parts can be returned and which cannot;
You can only return solid parts that have retained their original appearance;
possible within 3 days, and if additional verification is necessary, 7 days;
If the item was returned after specified period, then 20% of the purchase price will be charged.

How long can I return a car part to the store?

The Consumer Protection Law has established a period of 14 days during which you can return an auto part to the store. Within 10 days, subject to compliance with all rules, you must return the money.

How to return a spare part to the online store?

Currently, remote shopping has become widespread. The use of online store services, catalogs and other means is also regulated by this law. You can return a car product to an online store if you know some provisions:

If the seller has not provided the consumer with a written conclusion with information about the product, methods of exchange and return;
The buyer can refuse the parcel at any time before receiving it or within 7 days after receiving it;
A return can be made if the packaging, appearance and properties of the product are met;
In case of loss of the check, you can present any evidence of the transaction.

Documents for returning spare parts

In order to return the auto part to the store quickly and without consequences, you must follow the above points. When carrying out the operation of returning spare parts, you should have the following documents with you:

Cash receipt confirming the purchase;
Other evidence if the check has been lost;
Certificates or opinions of specialists who attest to the malfunction of the device.

Application for returning a spare part to the store -

There are often times when auto stores refuse to return auto parts without explaining the reasons. In this case, the consumer gets a chance to submit a written complaint to the store management. In order to compile it correctly, it is important to follow the structure:

Indicate the personal information of the director and the name of the store;
Enter your full name and contacts;
Indicate the reasons why you require a refund of your money;
Support your words with evidence in the form of a sales receipt, certificates from car services, etc.;
It is important to emphasize your awareness of your rights and make references to known laws;
State your further intentions to act if your complaint is not resolved;
Sign and date.

Today, in order not to be deceived and not to waste your finances when making purchases, it is important to know your rights. The legislation of the Russian Federation controls and regulates trade relations between their participants. Competently following all the rules will allow you to act without unnecessary errors and problems.