There are several resources on the network that allow sellers to generate false tracking numbers and, most importantly, the buyer can track them on the website of such a false service. That is, the illusion is created that your package is on the way. These tracks, like real ones, begin to be read after a few days, then you see the status of the parcel (only they are also generated automatically and have nothing to do with your parcel).

Why does the seller send you a false tracking number?

It is a common practice that sellers on Aliexpress make money for themselves high status And good reviews selling a very cheap product. Moreover, the price of this product can be much less than the cost of sending a parcel with a tracking number. Therefore, in order to reduce the price as much as possible and reduce postage costs, they send the package without the ability to track it. But the Aliexpress system necessarily requires a tracking number from the seller.
Therefore, they are forced to dodge as best they can, filling out the required field with the tracking number with fake information. But the buyer, in turn, hopes that this track is real and he will be able to control the path of the parcel. Therefore, he quickly sees through the deception if the seller gives the tracking number completely out of the blue. Let's say we check it for validity.
But fake services are rushing to the seller’s rescue, whose track number will be valid for all checks and will even create the appearance of tracking (though only on their official website). And the buyer, if he does not go into too much detail, will be calm - after all, he sees how his the parcel is coming to him.
As a result, the seller saved money, the goods are sold at a favorable price, and the buyer calmly waits for his parcel, without panic or opening disputes.
This is the first reason why the seller may give you a false tracking number. Well, the second one is fraud. The advice here is standard - choose a seller with a good rating and reviews and monitor the protection timer.

List of services with fake track numbers.

If the seller sends you the following tracking numbers and links to sites for tracking them, which are indicated in the list, then this means that your parcel is not being tracked.

HongkongExpressPost
Track number: RT….FI (RT123456789FI)
Website: hongkongexpresspost.com

17 Post Service
Track number consists of 12 digits: 123456789012
Website: 17postservice.com

WeDo Logistics
Track number: WD….CN (WD123456789CN)
Website: wedoexpress.com

Faspeed
Track number: RS….CN (RS123456789CN)
Website: faspeed.com

The seller sent a false tracking number. Should I worry?

If the seller sent you a fake tracking number, but your purchase costs less than $10 and the seller good rating and reviews, then there is a high probability that he saved money and sent it by standard mail without a tracking number. Such a package usually reaches the addressee; tracking it is useless. You just need to keep an eye on the timer and wait a reasonable amount of time (30-60 days) while checking your mailbox for notice.
It’s also worth carefully checking the reviews for lately whether the product actually reaches the buyer. If it turns out that you have contacted a clearly conscientious seller who has not been sending parcels recently, then it is better to immediately open a dispute. Because if he didn’t send the goods to other buyers, then most likely he didn’t send them to you either.
If you ordered a product worth more than $10 and the seller gave a fake tracking number, then this is a very serious reason to think about it, since usually expensive goods They don’t save money and make sure to pay for the track so that they can track the parcel. Therefore, there is a high probability that your seller is a scammer.

Many people, when ordering goods from online stores, are afraid that they will lose money and not receive the goods, especially such fears arise when collaborating with foreign sites. Panic often occurs when the tracking number of a parcel is not tracked. However, you should not immediately fall into despair; there can be many reasons for this.

So what to do if the track number is not tracked

First, consider the reasons why this could happen:

• seller's mistake. Sometimes it happens that sellers, due to their inattention or for other reasons, send incorrect or incomplete track numbers. In this case, you can ask the seller to double-check the postal ID;
• small parcel volume. You don’t necessarily order large things, it also happens that the item turns out to be very small, and in this case the seller writes the wrong or someone else’s tracking number, but don’t be upset, this doesn’t mean at all that you’ve stumbled upon an ill-wisher and won’t get yours order. The answer is that sellers ship small packages differently. They often write down all the details in a message or in a note to the tracking number. Therefore, before you get upset, carefully re-read all the information that the seller provided you;
• incorrect tracking number. There are also cases when you may end up with an unscrupulous seller. If you cannot track your mail ID within 10 days, you should open a dispute and try to get your money back.

Why is the track number not tracked?

There may also be several options. The track number may not be tracked if the track is entered into incorrect format, all track numbers must contain both digital and alphabetic characters; if there are no letters in the code, it is likely that the parcel will either be partially tracked or not tracked at all. The reason may also be that you have encountered an unscrupulous seller.

If the track number on Aliexpress is not tracked, do not immediately sound the alarm; the main reasons for the inability to track the parcel may be the following:

• The track number on Aliexpress is not tracked due to the seller's desire to save money. Most often, the seller may send a parcel that cannot be tracked;
• fraud. A false tracking number was intentionally sent;
• very rarely, but still there are errors on the part of the tracking service;
• Slow system updates, the registered parcel has not yet appeared in the database.

You should also be prepared for the fact that if you ordered an item on Aliexpress that costs less than $10, the track code will not be tracked, so you just need to wait.

Which track numbers are not tracked?

Mostly numbers are not tracked without alphabetic characters, on Aliexpress, basically, just such track numbers, however, there are resources with which you can track such postal identifiers.

Basically, when ordering from foreign sites, without being able to track the parcel, keep an eye on the deadlines, and if necessary, open a dispute; opening a dispute on time helps save money.

The service for checking the correctness of parcel numbers will make sure that the track number provided to you is not fake, does not contain errors, and the progress of parcel delivery can be tracked in the future using a tracker. Online stores, where the process of ordering and sending goods is as automated as possible, usually do not make mistakes here. However, some sellers, especially on such popular platforms as Aliexpress, eBay, owners of small stores, especially from Asian countries, sometimes unwittingly, can give the wrong number. Deliberately providing an incorrect tracking number also happens, especially if there is a desire to delay delivery or simply deceive the buyer. Our verification tool will help you save time, nerves, and possibly money.

Please note that you can only check strictly standard 13-digit numbers (2 letters, 9 numbers, 2 letters) of government delivery services of countries that are members of the Universal Postal Union (UPU). For example LK066713510US, RE582253458SE, RF198345672SG, RC425037869CN, RA223589016RU etc. Numbers in a different format, which are usually provided by private delivery operators (UPS, Fedex, Boxberry, YANWEN), cannot be verified by this service.

Numbers assigned to postal items by government delivery services of countries participating in the Universal Postal Union ( UPU, Universal Postal Union, website UPU.int) correspond special standard S10. Using the number, you can find out information about a specific postal service, the sender’s country and the actual unique parcel number.

The track number in the S10 standard contains exactly 13 characters :

• characters 1-2 (letter) provide information about the delivery method
• characters 3-10 (numeric) contain an 8-digit unique number of the postal item
• character 11 (numeric) is a checksum calculated from the item number
• characters 12-13 (letter) contain the identifier of the sending country

Frequently asked questions (FAQ)

Which delivery services does the tracking number verification tool support?

The question was not asked quite correctly. UPU, or the Universal Postal Union, unites almost two hundred countries, which includes, incl. And Russian Federation, Ukraine, Kazakhstan, Republic of Belarus. State postal services These countries assign numbers to international postal items in the universal 13-digit S10 format.

What should I do if the track number provided to me is determined to be incorrect?

If your number complies with the UPU standard and has 13 characters, then you need to check the correctness of the entered information again. If the result is the same, then you need to contact the seller (sender), inform that the provided number does not exist and ask to check everything again. Here is a sample letter. Hello, UPU S10 check digit validation tool is reported that tracking number (parcel number) is not valid. Could you check please? I'm waiting for an answer. If the seller does not respond or begins to drag out time, then it makes sense to turn to tools for resolving disputes, such as dispute, chargeback, etc.

Maybe the number is incorrect because too little time has passed and the parcel has not yet appeared in the tracking system?

Determining the validity of a track number is based on calculating it checksum and does not depend on whether the delivery service accepted the parcel or not. If the system reports that the number is incorrect, then it cannot appear in tracking.

The sender claims that the number they provided is correct.

He knowingly or unknowingly tells a lie. If the service determines a 13-digit standard number as incorrect, then there can be no other options.

To track Aliexpress parcels, track numbers are provided, which are a special code registered in the system to clarify the current location of the parcel during its delivery. Track is a unique number that the seller indicates when sending the parcel. The track serves as the only number registered in the international postal system, so all parcels from Aliexpress have their own tracking number so that the buyer can track where his order is currently located. Parcels from Aliexpress are not sent without tracks. Each parcel must have its own track, which is registered at all points of acceptance/delivery of parcels during the delivery process. The lack of delivery information or incorrect display of the parcel's location may indicate that the seller indicated a false or invalid track number for your order. Such situations are rare, but without an active track it is impossible to track where the package is. We will tell you further what to do if the seller indicated.

Each package on Aliexpress has a track number, which is used to update information about the location of the order. This data is displayed in the "Check Tracking" section and can be viewed through your order history. There are several ways to view the track number on Aliexpress. The easiest one is to go to the “My Orders” section and click the “Check Tracking” button. Next, find the “Tracking number” column - this is the track. Some buyers confuse the order number and the tracking number. It is worth noting that this is not the same thing. An order number is a serial code that is registered in the Aliexpress order system and is used to record all purchases made on the site. Typically, this is a 15-digit number consisting of numbers that contains a link to the order and its history. Track number is unique code, which contains information about the sender and recipient. This code looks something like this RY659214020CN, where RY is the sender’s identifier, and CN is the recipient’s. The numbers are the code of the parcel itself, indicating the delivery method. A standard track consists of 13 characters. Latin letters, used in the track may differ, depending on the country of departure and receipt. As the parcel is delivered, the code is registered at intermediate points, sorting centers and other warehouses where it is marked. The track number on Aliexpress is indicated immediately after the tracking information, on the order tracking page before the name logistics company. The track code cannot match the order number, these are 2 different postal identifiers.

The second way to see the track number on Aliexpress is through the order history. In the “My Orders” section, find the shipment whose track you need. In the “Tracking of shipment” section, there is a column “Tracking number”, and below is the code. This code is the track for this order. To the left of the track is indicated transport company, which carries out delivery, and on the right are delivery details. To display information and check tracking, you must click the “Delivery Details” button, after which details of the shipment history will be displayed.

Can a seller send a parcel from Aliexpress without a tracking number?

When the question arises whether the seller can send a parcel from Aliexpress without a tracking number, there is only one answer - he cannot. According to Aliexpress rules, all shipments must have a unique parcel tracking number. If this number is not specified, the package cannot be delivered. The seller is required to indicate the track on the parcel and on the Aliexpress website. This track is assigned to the order, and as soon as the package is sent, it can be used to track its location on the website of the logistics operator or any other service providing similar services. Also, the international track is recorded in all logistics services international shipments, therefore, if it does not exist, not a single warehouse or sorting center will not be able to correctly identify it, and the carrier will not be able to deliver it to its destination. Not a single parcel from Aliexpress, even the smallest packages with a nominal value of less than a dollar, can be sent without a track number. They simply will not be accepted by the carrier. The tracking number is a required part of the delivery order, so the seller cannot send the order without it.

Why do sellers give incorrect track numbers?

There may be several reasons why sellers give incorrect track numbers. The most common of them is seller fraud. If it is indicated incorrectly or someone else's track number on the website, then most likely the parcel was never sent. The track is indicated for that. so that the carrier can pick up the order and deliver it to the recipient. If the track is incorrect, then the information will be invalid, which means the buyer simply will not be able to track the parcel. Seller fraud is very easy to detect. If he gave someone else’s number, then the order history will display information about the other shipment, including the place of receipt. And if he indicated the wrong number, then the tracking information will not be displayed at all.

Another reason why the seller could indicate the wrong track number is the seller’s desire to save money. If shipping is free for the buyer, it is most likely already included in the price of the product. Delivery methods such as China Post Registered Air Mail and AliExpress Standard Shipping are sent without tracking, and in order for the package to be tracked, you need to pay extra. The seller can cheat and indicate the wrong track in order to save on delivery and not pay extra for the track. Parcels delivered by China Post Registered Air Mail may not be tracked until it arrives at the post office upon delivery, so the buyer may not even notice the substitution of the track.

wrong track number

Another reason why the seller gave the wrong track number was an accidental error. Due to high workload and large quantity orders, the seller could mistakenly give someone else's track. Information about the shipment does not begin to be tracked immediately, so the buyer may not even notice the substitution. If, nevertheless, you find that you have the wrong track, contact the seller to clarify the data. If the seller really gave the wrong track by mistake, then he will check the information and give a valid tracking number. In this case, there is no need to worry; using the track issued by the seller, you can track postal item through any tracking service international parcels simply by copying the number from the site and pasting it into the appropriate search bar.

When can I open a dispute on Aliexpress if the track number is incorrect?

Disputes can be opened 10 days after the order has been submitted. If during this time no information about the location of the parcel appears, the seller will offer to wait a little longer, since the data on the website is not updated immediately. When opening a dispute, it will still take at least 5 days to resolve the dispute, so just in case, you can wait a little before opening a dispute. If you are sure that the track number is incorrect, none of the resources for tracking international shipments can detect the location of the parcel, there is still a chance that the parcel will be delivered to the address, because some services do not provide tracking of parcels at all, but they arrive . We recommend waiting until the buyer's protection expires and, if the package has not arrived, open a dispute. The absence of a track does not guarantee that the parcel will not arrive at all, because buyers receive notification of the arrival of the order not by track, but by address. If there is no tracking information, the order did not arrive on time, and the seller did not issue a valid tracking number, then you have every reason to open a dispute and receive a refund, regardless of why the number was incorrect. Be aware of the situation, monitor the protection timers and 3 days before the expiration of this period, you can safely open a dispute.

How not to miss the time for opening a dispute on Aliexpress due to the wrong tracking number?

Buyers have a period called the "protection period" which allows them to open a dispute before the timer expires and is covered by the AliExpress warranty. Track information begins to be updated 5-10 days from the moment the order is sent. 10 days after sending the order, the “Open dispute” button appears, allowing you to appeal the shipment. Before opening a dispute, you need to check whether the track number is indicated incorrectly. If this is the case, then the buyer can immediately open a dispute without waiting for the protection period to expire. Once the dispute is opened, the seller will have to either appeal it and provide the correct number, or make a decision or offer to wait until the package arrives.

If the track number is not tracked, the buyer should monitor the timer in the order history, not to miss the time for opening a dispute on Aliexpress due to an incorrect track number. History contains everything necessary information, including the deadline for delivery of goods. At its discretion, the buyer can either open a dispute as soon as this option becomes available, or wait until the protection period expires to allow the parcel to arrive. In any case, if the protection period is coming to an end, the buyer can open a dispute due to an incorrectly specified track number, and the seller will return the money.

What is better - open a dispute or negotiate with the seller?

What is better - opening a dispute or reaching an agreement with the seller depends on what you need more: the package or money. If the track is not tracked, this does not mean that the parcel will not be delivered, but when the buyer protection time has expired, then you can open a dispute and demand a refund. If the seller responded to the error and sent the correct track, then it is inappropriate to open a dispute until the protection period expires. If the seller ignores the request, insists that the track is correct, asks to wait until the delivery period expires and offers other options, then it would be safer to open a dispute so as not to waste your time and return the money immediately. The decision of what is better - to open a dispute or negotiate with the seller depends only on you and on the current situation, but if the seller denies his guilt, perhaps you are dealing with a scammer, and then, of course, it is better to open a dispute and forget about such an experience .

How to prove that the seller gave the wrong tracking number to Aliexpress?

To prove that the seller gave the wrong track number to Aliexpress, you must provide information confirming your words. Firstly, 5-10, maximum 15 days after the order has been sent, information about the status of the shipment should appear in the tracking history. If there is no information that the parcel was sent or arrived at the sorting center, although enough time has passed for the information to be displayed, take a screenshot of the history to provide it as evidence in the dispute. Also, look at what is indicated in the “Destination Country” column. If the seller gave the wrong or old number, this column may display anything but not what is needed. Copy the track number and check its tracking on various tracking sites, including CAINAO and 17track, which provide information about Aliexpress shipments. If the code is specified incorrectly, then no data about it will be registered, and if someone else's code is specified, then the information will be out of date. Record all the data in screenshots and, when you open a dispute, add them to the evidence. This will give you the advantage of winning the dispute and helping you get a refund.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory

In a situation such as an incorrect track number, you can act in different ways, depending on whether the seller gave it by mistake, wanted to save money in this way, or deceive you. In any case, there is only one way out of such a situation - to open a dispute and return the money for the goods if it never arrives. Some parcels even arrive to the recipient without a track, so there is no need to immediately panic and worry about this. If you still have questions about what to do if the seller gave the wrong AliExpress track, we recommend watching a video on the topic of dispute, dispute and victory:

Provided an incorrect or someone else's tracking number.

When buying from an online store, you always want to get quality items and not be deceived. So that you can be aware of where your package is, sellers Aliexpress provide . But sometimes it is given out knowingly false number, or by mistake and then the parcel cannot be tracked. Let's figure out what to do if the seller sent the wrong or someone else's.

How to view the tracking number on Aliexpress?

Many buyers are already accustomed to the fact that after placing an order, they just need to wait for a notification from the mail. Sometimes a lot of time passes, but the notification still has not arrived and we begin to worry and go to the post office to find out if the package has arrived. It is not necessary to do this at all.

After sending, sellers provide a code that allows you to determine from your computer where your product is located. It is worth noting that it is not issued immediately after the goods are sent, but after a few days. Let's see where you can watch it:

• Go to the site Aliexpress.
• Open the section.

• After logging in, you will be shown all the items you have purchased. Here you can see the details of all orders. If you click on "Tracking check", then the system displayed the current location of the parcel.

• When you click on "More details" on the new page you will see information with the location of the parcel and. A link to the service where you can follow the track yourself is also indicated.

Very rarely do sellers send you an email, but don’t delude yourself, as they don’t do this very often.

Can a seller send a parcel from Aliexpress without a tracking number?

If the parcel was sent with Aliexpress a few days ago, but you were not given a tracking number, then you should not think that the seller deceived you. If the item costs less than two dollars, then the seller could simply send the package without tracking.

This is due to the fact that you have to pay for the room, and the price will have to increase accordingly. Surely, when searching for goods, you noticed that the prices of goods differ. So this may be due to the fact that some have the shipping cost included in the price, while others do not.

Why do sellers give incorrect track numbers?

Now you have finally received the tracking number from Aliexpress and decided to see where the parcel was. But then a problem occurs - tracking sites show an error that the track is incorrect or the goods are going to another city. This happens for various reasons:

• There was an error entering data in the mail
• The seller does not want to pay for the track and he gives someone else from another parcel
• The seller is a scammer

If you notice that the parcel is being sent to another city, contact the seller and ask the reason. Normal sellers react quickly and explain the situation, for example, high load or just an error. If they ignore you or evade an answer, then immediately open a dispute due to the incorrect information provided.

When can I open a dispute on Aliexpress if the track number is incorrect?

How not to miss the time for opening a dispute on Aliexpress due to the wrong tracking number?

In each product description, the seller indicates the maximum delivery time to your country.

If you are interested in knowing the delivery time for your order, please see it in the order details. There will be a timer indicated there, which is precisely maximum time delivery.

If the delivery deadline is already running out, but the goods have not yet arrived, then you can resolve the issue in two ways:

• Contact the seller and ask

The second option is best used when the seller does not respond to your questions at all or gives unclear answers. It is recommended to open a dispute when there are approximately 5 days left until the end of the timer. Therefore, periodically monitor how much time is left until completion.

What is better - open a dispute or negotiate with the seller?

No one wants to waste time and nerves sorting out relations with the seller, but still, sellers with high ratings can make concessions, since every dispute spoils their reputation. And they value her very much. Still, first find out in personal correspondence what is happening and only if they ignore you or do not give an intelligible answer, then demand.

How to prove that the seller gave the wrong tracking number to Aliexpress?

To dispute on Aliexpress was guaranteed to be decided in your favor, you, of course, need to prove that you were deceived. To do this, provide the administration with screenshots. For example, take a photo of the tracking that the item is not coming to you or that it is incorrect.

Video: What to do if the seller gave the wrong track? AliExpress, dispute, dispute and victory