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Online services are penetrating our lives more and more every day and making it easier. Making an appointment with a doctor at a clinic is no exception. Now you can do this in electronic form, through the public services portal.

Before we start taking it apart detailed instructions By appointment, we will determine what documents you need to have on hand.

Adults will need:

passport;
health insurance policy (compulsory medical insurance number);
SNILS.

For children it will be enough:

child's birth certificate;
passport of one of the parents;
health insurance policy;
SNILS.

Instructions for making an appointment with a doctor through the portal

The very first thing you need to do is to gain access to government services, and for this you need to register on the portal https://www.gosuslugi.ru/.

The recording process itself is as follows.

After some time, when the application goes through the approval procedure, you will be able to log into your personal account and view all the data about the visit to the doctor. And print out a coupon to present at the clinic reception, which is mandatory.

Instructions for calling a doctor at home through State Services

Now you know how to make an appointment with a doctor. What to do if your health does not allow you to go outside? In such a situation, it is possible to call a doctor at home.

When filling out the application, check the box “Call a doctor at home.”
Enter the patient's address (city, street, house, entrance, intercom, floor), whether there is an elevator in the house. Also indicate the doctor's medical specialization. After that, select “Call based on attachment”. The call type will be “Primary”. And briefly state the patient's complaints.
The next step is to indicate the name of the doctor you are calling.
Check the information you filled out. If everything is in order, click the “Submit Application” button.

Reasons for refusing an appointment

It happens that the application is not approved and the visit to the doctor may not take place. The main reason for failure is incorrect instructions from the service provider. medical organization. According to the law Russian Federation, the applicant belongs to one medical organization to which he has a territorial affiliation. Only in extreme cases is it possible to receive treatment in several medical institutions.

In this case, you need to fill out a new application for an appointment with a doctor, having previously specified which clinic you belong to.

How to cancel an appointment with a doctor

When good reasons You do not have the opportunity to come for a consultation with a doctor; you can easily cancel your appointment. To do this, you need to go to your personal account, find and select the application that you want to delete, then click “Cancel entry”. As a result, you will see “Recording cancelled.” At any time you can register a new application for a suitable time.

Frequently asked questions

Why is a personal account required?

Thanks to your personal account, you have the opportunity to view consultation coupons, print them, and, if necessary, cancel your appointment with the doctor.

SNILS - how to decrypt?

SNILS is the insurance number of an individual personal account. It is part of the CSOPS (Compulsory Certificate of Insurance) pension insurance) and is assigned to each future pensioner in the Pension Fund.

The patient is not assigned.

To make an appointment through the portal, the patient must have a medical card at the clinic. The card data must match the data that the patient entered into the system during registration.

If you change your address, last name, or passport, you need to come to the clinic, check if all your data matches, and make changes if necessary.
For initial attachment, you need to go to the clinic with the documents listed at the beginning of the article. You will write a statement at the registration desk. After this, you may be given a temporary assignment until you receive a permanent one (processing time up to 10 working days).

After this, you will have the opportunity to use the services of making an appointment with a doctor electronically.

The list does not include the required clinic.

There may be two reasons:

Your policy is not attached to the clinic;
The medical institution does not have the “Make an Appointment with a Doctor” service.

Is it possible to make an appointment with a specialist?

This is possible after your visit to the first-line doctor. He will determine which doctor you need to consult and issue a referral.

Is it necessary to print out the ticket?

Yes. When consulting a doctor, you need to have a printed coupon. If you were unable to do this at home, the clinic reception will help you.

Making an appointment with a doctor electronically is quick and comfortable. Just do it according to the instructions. Despite the fact that the government services website is under constant development, more and more more people prefer services in electronic form. After all, it saves time and nerves.

We are all forced, for one reason or another, to periodically consult a doctor. Most people associate public clinics with long queues, first at the reception desk, and then in front of the doctor’s office. Fortunately, long gone are the days when getting an appointment with a doctor was only possible through long queues. For modern man It is possible to make an appointment with a doctor via the Internet while sitting at home at your computer or using mobile phone. Electronic registration allows you to avoid wasting time. You choose the date and time of your visit to the clinic, bypassing the registration desk and queues. Currently, you can make an appointment with a doctor in several ways.

You can make an appointment with a doctor in the following ways:

Through the portal “State Services”;
Through the regional portal of medical services;
Using specialized services for online appointment with a doctor;
By calling the reception desk.

All of these methods are worth considering. possible in most regions. This resource is not tied to any locality. There are also city and regional portals, where electronic registration at the clinic is also available. If these methods are not suitable for you for certain reasons, you can use a specialized service, of which there are quite a lot now. In extreme cases, you can make an appointment with a doctor by phone. Decide for yourself which of these methods is right for you. Our task is to tell you how to make an appointment with a doctor via the Internet, so we will consider all the options in detail.

Important
People who have a compulsory medical insurance policy attached to the clinic where they plan to register can use the service of making an appointment with a doctor online.

Making an appointment with a doctor through public services

If you are faced with the task of figuring out how to make an appointment with a doctor via the Internet, then you should start by exploring the possibilities of a single portal for government services. Through government services, you can not only sign up for a clinic, but also. Making an appointment with a doctor through government services is easy and takes no more than 5 minutes. True, this is only possible if a number of conditions are met.

To register electronically at a clinic through government services, you will need:

Confirmed government services account;
You must be assigned to the clinic you plan to go to;
Compulsory medical insurance policy, old or new;
SNILS (if you need to make an appointment with a doctor for a child or another person).

Before you make an appointment with a doctor online, you need to: If you have not done this before, please read the relevant instructions on our website. This process does not take much time. Next, you need to make sure that you are assigned to the clinic you plan to go to. You can also find out information about joining a medical organization from a separate review. Of course, you won’t be able to do without a compulsory health insurance policy. You can use the old policy in the form of a form or a new one in mind electronic card. If of this document You don't have one, you'll have to. It will take a month to be produced, but you will receive a temporary electronic policy on the day the application is submitted. If everything is in order with this, you can start recording.

To make an appointment with a doctor through public services, follow these steps:

Go to the website gosuslugi.ru and log in;

Open the “Service Catalog” section;

Select the “My Health” section;

Select “Make an appointment with a doctor”;

Select the region in which you want to see a doctor;

Indicate who needs to make an appointment with the doctor (you or another person), fill out the form with personal information and click on the “Next” button;

Fill out the registration form (information about the patient, choosing a doctor, determining the clinic and appointment time);

Check all the information entered and if everything is in order, click on the “Submit Application” button.

After some time in personal account a notification will appear indicating that your application has been accepted. All that remains is to show up at the clinic at the appointed time. If you wish, you can print out the coupon and take it with you, although this is not necessary. If so, then try to find a solution to the problem. We have devoted a separate review to this topic. You can also try making an electronic registration at the clinic in another way.

Important
If you wish, you can cancel your appointment with a doctor through government services at any time and, if necessary, make an appointment again for another time.

Making an appointment with a doctor through regional portals

The unified website of government services allows you to access the electronic registration regardless of your region. Meanwhile, there are situations when, for certain reasons, it is not possible to make an appointment with a doctor through public services. In this case, you should try to sign up for a clinic through the regional health services portal. There is such a site in every region. Such resources are especially popular in major cities. For example, residents of Moscow can make an appointment with a doctor through EMIAS (Unified Medical Information System). In the Moscow region, you can use the website mosreg.ru to make an appointment with a doctor. Finding a medical portal in your region is not difficult. Any search engine can help you. Below are some of the regional medical portals.

You can make an appointment with a doctor online through the following resources:

Moscow - emias.mos.ru;
Moscow region - uslugi.mosreg.ru;
St. Petersburg - gorzdrav.spb.ru;
Krasnodar region - kuban-online.ru;
Stavropol Territory - zdrav26.ru;
Rostov region - gosuslugi-rostov.ru;
Sverdlovsk region - registratura96.ru;
Republic of Tatarstan - uslugi.tatarstan.ru;
Chelyabinsk region - talon.zdrav74.ru;
Nizhny Novgorod region - gu.nnov.ru.

If your region is not on the list, find the relevant information yourself via the Internet. Not confident in your abilities or afraid of running into scammers? In this case, indicate in the comments to make an appointment with a doctor via the Internet in which region you are interested in and we will provide you with the address of the regional medical portal. Please note that on all of these resources, in order to register electronically at the clinic, you need to log in through. What is it and how to create it account in the ESIA, read in a separate article. As for the application procedure itself, it will be almost the same as on the public service portal. As an example, let's look at how to make an appointment with a doctor via the Internet in Moscow.

Make an appointment with a doctor EMIAS

The Unified Medical Information and Analytical System (UMIAS) was created to facilitate Moscow residents’ access to healthcare services. This system allows you to make an appointment with a doctor in Moscow not only through the website, but also using a mobile application, special terminals in clinics and a call to help desk. Making an appointment with a doctor through EMIAS is only possible if you have a compulsory medical insurance policy attached to one of the clinics in Moscow. An appointment with a UMIAS doctor can be made in various ways.

You can register for a clinic through the EMIAS system in the following ways:

On the Moscow Mayor's portal mos.ru;
On the website of the Moscow Department of Health, mosgorzdrav.ru;
Through the medical portal EMIAS.INFO;
Through the State Services portal;
Through a single medical portal emportal.ru;
On the website medihost.ru;
Using the EMIAS.INFO and Moscow State Services applications.

This is not full list Internet resources through which you can make an appointment with a doctor using EMIAS. This system is being actively implemented in various government resources and specialized services. As for the actual registration procedure at the clinic through EMIAS, everything is extremely simple. As an example, let's look at how to make an appointment with a doctor through the mos.ru website.

Instructions for making an appointment with a doctor using EMIAS via mos.ru:

Follow the link mos.ru and log in (you can use the ESIA);

Open the “Services” catalog;

Select the “Health” section;

Click on the “Make an appointment with a doctor, cancel and reschedule” tab;

Read the terms of service and click “Get service”;

Fill out the application (compulsory medical insurance policy series and number, choice of clinic and doctor, choice of date and time of visit).

In the same way, you can make an appointment with a UMIAS doctor through another resource that uses this system. You can cancel your application or change the time of your visit to the clinic in your personal account. The service is provided free of charge. If you wish, you can print the coupon at home or at the information desk when visiting the clinic, but this requirement is not mandatory. To your phone or email How many times will you receive an SMS reminding you that you have an appointment at the clinic for a certain time?

Making an appointment with a doctor via online resources

In addition to the unified federal portal for public services and official regional websites, specialized medical resources provide the opportunity to make an appointment with a doctor online. There are quite a few such services and most of them are free. If none of the previously discussed methods suits you for certain reasons, then you can try this option. Let's look at the most common resources that offer the possibility of electronic registration at the clinic.

You can make an appointment with a doctor online on the following sites:

emportal.ru;
zdorov.online;
medaboutme.ru;
medihost.ru.

The principle of registering with a clinic through these resources will be the same as in the previously discussed cases. First you need to register on the portal, and then indicate your personal data, series and SNILS number, as well as select a clinic, doctor and appointment time. Separate step by step instructions You are unlikely to need it, since the system itself provides detailed tips.

How to make an appointment with a doctor online for your child

All available methods We reviewed electronic registration at the clinic. Meanwhile, there are situations when it becomes necessary to figure out how to make a child’s appointment with a doctor via the Internet. Is there such a possibility? Of course there is. Moreover, you can use any of the above options.

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Just the thought of going to the clinic causes nervous tremors in most people. Classic hospital atmosphere from the times Soviet Union associated with endless queues, eternally dissatisfied old ladies and rude nurses at the reception. This is probably one of the most unpleasant relics of the past. Today, of course, the staff is much nicer, but the “live” queues, despite the records and coupons, remain. Sometimes it happens that after coming for help with a runny nose, a person also comes out with a headache and a shattered psyche.

However, time does not stand still, and today most of these problems can be resolved.

Modern technologies make it possible to make an appointment with a doctor online, thus skipping all the unpleasant stages before receiving medical care.

In order to make an appointment with a doctor via the Internet, you need to go to the website of the desired clinic and leave a request in the appropriate box.

However, not everything is so simple and not everyone will immediately understand the new electronic system. Below are the basic steps for using it quickly and correctly.

You will need:

Use the search engine

In any search engine, enter the name of the desired clinic. Let's say you're sick, but no one canceled work, and there's no way you can spend the whole day waiting in the hallway. That is why you decided to make an appointment with a therapist in Moscow via the Internet.

In this case, the first thing you need to do is visit the website of the required city clinic. Naturally, you don’t know it by heart, so you’ll have to use one of the popular search engines. Almost all modern hospitals have already acquired a similar service, which means the search will not take much time. Next, use the site navigation and start filling out the appointment field.

Choose your doctor responsibly

Before submitting an online appointment request, carefully select the doctor you want to make an appointment with. It is no secret that not every doctor fits the stated category and can treat you correctly. Therefore, you need to think about whose hands you trust with your life.

Having a clinic website allows you not only to make an appointment, but also to view information about the doctors who work there. This way, you can read about their education, work experience, level of qualifications, and so on.

After this, you will have all the information about the clinic staff, which means it will be much easier to decide on the right doctor.

Fill out the registration form

The electronic registry allows visitors to view the doctor’s schedule, which will help them choose the right day and time of visit.

It is this information, as well as personal passport data, that must be entered into a special form to make an appointment at the clinic.

To do this, you will need to keep documents with you, because the concept of “passport” data actually includes last name, first name, patronymic, passport number, compulsory health insurance policy number.

If at least one of these points is missing, making an appointment at the city clinic will be impossible.

Consider the nuances

Each clinic has its own rules for making an appointment.

For example, there are many medical institutions where online registration is not available for people who have not previously been their patients and who came to them for the first time. This problem arises due to the fact that your personal data is not entered into their electronic database, and in the form for making an appointment there is such a mandatory item as “patient card number”. Accordingly, you simply will not be able to visit the doctor you need.

To solve this problem, call the contact number and get advice on what to do in this case.

By the way, if you have problems filling out the fields or the system produces errors, you can also make an appointment with a doctor by phone.

Confirm your entry

After completing all the previous steps, your request will be entered into the database and will be processed within half an hour. After this, a representative of the medical Internet portal will call you back and clarify all the information that you previously provided in the request.

Some people consider this procedure a waste of time, but in fact, it will prevent all possible misunderstandings in the future.

Imagine that you accidentally made a mistake in your passport number or insurance policy. In some clinics, with particularly strict internal rules, you may not be accepted and it may turn out that you wasted a lot of time and money on travel, and besides, the health problem will remain.

Be bolder

So, having made an appointment with the doctor, you will go to the clinic at the right time. The same queues await you there. Be prepared for the fact that a barrage of dissatisfaction and demands to keep in line may await you at the doctor’s office.

In such an atmosphere, even the most strong character a person may become confused and succumb to provocations. The main thing is not to get into arguments, but also don’t let your natural modesty and shyness take precedence over common sense. Remember that thanks to preliminary online registration, you have every right to immediately go to the desired office at the agreed time without queuing and without the help of reception staff.

Therefore, cast aside your doubts, explain the situation to the other patients and go inside.

Conclusion

Unfortunately, the level of medical care in our country leaves much to be desired. On the path to healthy well-being, you may face many obstacles, both material and psychological. However, over the past five years, this area has made significant progress in some areas.

Modern technologies make going to the doctor much easier. With their help, it became possible to skip most of the unnecessary formalities that previously caused a lot of trouble. By following these tips, you will be able to visit clinics much easier and more pleasantly, thanks to the ability to make an appointment online.

Do not use the Internet solely for entertainment; it can help you not only enjoy your leisure time, but also maintain good health.

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Since 2012, the Internet portal “Public Services” has made it possible to electronically register for the provision of services in a medical institution. In 2017, such a procedure can be carried out not only using the specified resource, but also on various regional portals. In this article, we will look at the features of making an appointment with a doctor via the Internet under a compulsory medical insurance policy, as well as the advantages and disadvantages of such a procedure.

Features of making an appointment with a doctor online

The possibility of online registration was first made public by order of the Ministry of Health and social development No. 406n dated April 26, 2012. The main conditions for electronic recording are the presence of a compulsory medical insurance policy and the patient’s assignment to a specific medical institution. The main advantage of making an electronic appointment with a doctor is the convenience of this procedure. The patient, without the participation of medical staff, identifies himself by his compulsory medical insurance number and passport data. Within a few minutes, he gets access to view the work schedule of the desired specialist, selects the time to visit: day and hour, and receives a coupon. Thus, you will only need to visit the clinic once - on the day of your appointment.

But electronic appointments also have their drawbacks. Thus, general doctors (general practitioner, pediatrician, dentist, gynecologist, family therapist) are available for appointments via the Internet. The attending physician writes out a referral for an appointment with a specialist; the visit to them is arranged through the reception desk. Patients who have issued an electronic voucher and failed to show up for an appointment several times are blocked and the reservation option will not be available for them for a month. In addition, the service of obtaining a medical certificate online is limited by the fact that not all clinics provide this opportunity, and if a citizen is attached to such an institution, registration via the Internet is impossible for him.

Websites for online appointments with doctors

The State Services portal has been providing online registration for clinics since 2012. When making an appointment with a doctor using this service, you must go to the reception of the medical organization no later than 15 minutes before the appointment time and confirm it. Otherwise, the reservation may be canceled by the receptionist. The procedure for registering a visit to a doctor on the State Services website is as follows:

Register on the State Services website. To do this you need to fill out special form, after two weeks, receive the key and activate it, gaining access to your personal account.
View the option “Make an appointment with a doctor” in the “Public services” section and, if there is an available specialty, click on the inscription “Get a service”.
Enter patient information. If this is a child, then enter the details of the birth certificate.
Select a specific medical institution, type of service, and doctor’s specialization.
Select the doctor's name, date and time of visit.
Execute the “Submit Application” command.

Regional portals have large regions: Moscow, St. Petersburg, Yekaterinburg, etc. Since 2013, the EMIAS portal has been operating in Moscow - a unified medical information and analytical system. You can make an appointment with a specialist for both adults and children. Mobile application for iOS and Android makes it as easy as possible to arrange a visit to the doctor. The registration procedure is as follows:

Login to the EMIAS website.
Enter the numbers that make up the insurance certificate number in the appropriate column.
Enter the day, month, year of birth of the patient and proceed to filling out the application.
Wait until the system checks whether the user is attached to Moscow clinics; if identification is successful, the opportunity to view further commands will open.
Choose a specialist, and then a specific doctor.
Determine the date of the visit. If registration is successful, a printable coupon will appear.

To be able to make an appointment for your child, you must indicate the number of his birth certificate and insurance policy during registration. In addition to federal and regional portals, there are also city resources and websites electronic registration large medical institutions where you can reserve a visit without interrupting your daily routine.

You can make an appointment for a free appointment with a doctor at a clinic in Moscow using the appointment system, and for a paid appointment with a specific specialist in various clinics in the capital.

Find a doctor and make an appointment online

Select the desired specialty, and, if desired, the city area (the nearest metro station).

Make an appointment for a free appointment with a doctor at a clinic using the EMIAS system

Persons who have taken out a Mandatory Insurance policy can make an appointment for a free appointment with a doctor. Health Insurance and assigned to one of the capital’s clinics.

For free admission you must have:

a compulsory medical insurance policy issued in the city of Moscow, or a compulsory medical insurance policy issued in another city, or locality, but containing a note about insurance in the city of Moscow;
attachment to a medical institution (polyclinic) participating in the compulsory medical insurance system.

The service is provided using the EMIAS system, follow the link below.

Advantages of making an appointment with a doctor online

Long queues are a thing of the past, and today making an appointment with any doctor in Moscow is not difficult. The most convenient option is online registration - in just two or three mouse clicks you choose a convenient day of the week and time, and end up at the clinic exactly when you need it.

The undeniable advantage of online recording is the saving of time and nerves. Now you don’t need to visit the clinic specifically to make an appointment, you don’t even need to call there. You simply open a special online form on our website, find the doctor you need, study his schedule, and choose a convenient appointment time.

No more need to lead long dialogues with the clinic receptionist. There is no need to ask questions about whether a certain time is free on a certain day. And if this time is busy, then perhaps another time is free?.. Many of us have such conversations for a long time, trying to weave a visit to the doctor into our schedule as conveniently as possible. Now you can make an appointment with a doctor yourself on one page.

If you were unable to make an appointment on the desired day, you can try to “watch” for the required time. Often people cancel their scheduled appointment for one reason or another, and you can take their place. And all this can be done without interrupting your daily routine.

The online registration form is always at your fingertips anywhere there is Internet access. It is very convenient to record in this way while at home or at work, in between household chores or completing management tasks. It is no less convenient to record from mobile devices that you take with you when leaving home in the morning. For example, if you run into a cafe for lunch, you can make an appointment with a dentist.

Another advantage of making an online appointment with a doctor is that it is carried out regardless of the time of day. If you suddenly need help late at night or just before going to bed you remember that you wanted to get an appointment, you can immediately use online form entries on our website.

Internet technologies are increasingly becoming part of our lives, and Moscow clinics are actively introducing them into their work so that you can quickly, conveniently and efficiently get the help you need.