"Delay on customs"Parcel status, what kind of crazy status is this? Not a single similar system for tracking parcels gives such a status, not to mention https://www.pochta.ru. So you can get a heart attack... Judging by the forum, they removed this status.. .
quote"Status" delay on customs" - was taken from Ali's tracking system.
In fact, it duplicates the status from Russian Post "transferred customs". I deleted the status so that it would not confuse you.
RB593760685SG

Delay on customs, Incomplete address delivery, what should I do if the seller does not respond? on my message, where I asked to indicate the exact data, net weight in kg, the cost that they indicated and detailed description? thanks for the answer!

Status source: "Import clearance failure". Russian Post has not yet set this status. In some cases, it is issued and then the parcel is either turned around for the return journey, or the customs authorities are waiting for additional data from the recipient.
Indeed, we have changed the translation of this status several times. But they decided that it was better to be “overcautious” and left a “delay” on customs" - in case of a real delay, users will be informed in a timely manner.

Hello. Thanks for the information. Very relevant - many people had their parcels stuck in December.

Hello Luch-ik.

on customs AECA0002074620RU1 . Please note on

Point wrote:

Today's status Delay on customs" disappeared. Again " Released customs"November 9. I put him on the wanted list a week ago. There is still a month before the protection period expires. I read that a phone can be found by IMEI and the thief can be identified. Are there any chances on success to make it in this country?

We have removed the delay status on customs. About was selected from Ali's tracking system, which, in turn, selected the status "transferred" from Russian Post customs" and gave it out as "Held by customs". And we, in fact, translated it as " delay on customs".
They find phones by IMEI, but to do this you need to have documents from the phone on hands, go to the police and write a report of theft.

Dislboy wrote:

Hello Luch-ik.

Found a natural track regarding December 2017 with a delay on customs AECA0002074620RU1 . Please note on the period between the delay and release from customs. 10 days and still the shipment cleared customs. This track can be used as an approximate length of delay when passing customs after the innovations of the Federal Customs Service from December 7, 2017.

PS: Wish me good luck in my wait))

06.09.18 36 427 0

The parcel got stuck at customs. What to do?

Instructions from a person who goes to customs like going to work

In July, I spent 12 hours at Moscow customs, snatching my parcels from abroad from them.

Maxim Ilyakhov

I already know local inspectors by sight, I come well prepared and can resolve issues, if not quickly, then at least the first time. Here's what I learned about receiving packages via Russian customs: Read if you order anything from abroad.

What will you learn

How are parcels and customs related?

To get to Russia, parcels from abroad must clear customs: this special service, which monitors the import and export of goods across the border. There are customs offices at airports, seaports, and post offices. When you arrive in Russia and walk along the “green corridor” at the airport, this is also customs.

When international parcel flies to Russia, she also goes through customs. This applies to all parcels without exception, even those sent by courier services. The customs officer checks the contents of the parcel (using an x-ray, using documents and sometimes even in person) and if everything is in order, he allows the parcel to continue into the country. In most cases, this happens unnoticed by us: we simply receive the package in the form in which it was sent. We don't even know she got through customs.

Why are customs delaying parcels?

Customs has many reasons to delay a parcel, but in our case, most likely, it will be one of four:

1. the customs officer suspects that the goods are commercial, although they are declared as a private purchase;
2. the recipient has used up the monthly limit for duty-free purchases abroad - now it is 1000 € per month or 31 kg;
3. the customs officer did not understand what was in the parcel, he needs an explanation;
4. The customs officer decided that there was something prohibited in the parcel.

In these cases, the recipient will be invited to the local customs office to provide clarification and pay duties.

If you suspect that you have exceeded the limit, check whether the store or courier knows your Taxpayer Identification Number. At the time of writing this article, customs considers purchase limits only for those parcels for which the recipient’s TIN is requested: usually these are parcels from courier services. If the courier service does not know your TIN, they will send you a letter: “Indicate your TIN.” Courier services They know these features of Russian legislation and no longer even send parcels without knowing the recipient’s TIN.

If you order something that comes via regular mail and doesn't require your Taxpayer Identification Number, customs probably won't count the item in the limit. But this is now. They will introduce some kind of control system, and then everything will be counted.

How to understand that a parcel has been detained at customs

If customs holds your package, two things will happen:

1. The track number of your parcel will show that it is ready for delivery, but not where you usually receive it, but in some unfamiliar place. In Moscow, this is a branch of the international post office on Warsaw highway, 37. But there is no need to go there yet, it will be a waste of time. Alternatively, the parcel tracking will say “Sent with customs notification.”
2. Customs will send you registered letter at the place of delivery of the parcel. In the envelope there will be a template letter from customs, they say, come, my dear. The reasons for the delay will most likely not be indicated - the letter is template and vague, but it may be different in different customs departments. A notification of receipt of the parcel with its track, weight and shelf life will be attached to the letter.

If you receive a registered letter, collect your documents and get ready to take time off from work.

It's bad: the track shows that customs in St. Petersburg sent my parcel to Moscow with a notification. One of these days I will receive a letter...

Pay attention to the shelf life of the parcel: if it is about to expire, you need to arrive as soon as possible. There is a danger that between the first arrival at customs and the actual release parcels will pass 2-3 days - you will have to collect some additional documents or you won’t be accepted on the first day. During this time, the storage period may expire and the parcel will be sent back.

Do not receive a letter if you are not going to customs

By the notification in your mailbox you will understand that the letter has arrived from the main post office.

If you understand that you will not go to customs for economic reasons (read about this below), you can simply ignore the letter. Then the parcel will return in two weeks, and you will be able to order this product again after some time, for example, when the duty-free import limit is reset.

What to take with you to customs

Since we don’t yet know why customs detained the parcel, we need to prepare for the worst. Here's what to take with you from the documents.

The letter and notification that was sent to you. This is the basis for the customs officer to talk to you. You will need to give the letter, and upon notification you will be given a package if everything goes well.

Passport copies: first page and registration. You'll only need one copy, but it doesn't hurt to have a few on hand. When you order goods from the Internet, it can be difficult to stop. In Varshavka there is a photocopier right at the post office, 15 R per copy.

Copies of documents of relatives. If the parcel contains a lot of goods that you ordered for family members, you will need copies of their passports to prove that you ordered the goods not for sale, but for your relatives. It should be clear from the copies that these are your relatives. If it is not clear - copies of documents that establish relationship: marriage certificates, birth certificates.

Purchase Confirmation- invoice from the online store and confirmation of payment. The invoice is usually downloaded on the store’s website, and the receipt is downloaded from the Internet bank. It should be clear from the invoice and receipt that you paid for the goods.

Descriptions of what is in the package. You need to be prepared to explain to the customs officer what is in the parcel, with pictures. Photos of the product from the website and printouts of online store pages are suitable. If there are a lot of different things in the parcel, documents are needed for everything: the customs officer may have questions about a specific item. The last time I went to customs, I had a dozen photographs of the goods in the parcel, the customs officer studied them with great interest, asking, “What is this? And here? How does this work? The photos helped a lot.

14 days

shelf life of the parcel at customs

Cash to pay the fee: at least a third of the cost of your goods, at least 4 € per kilogram, all converted to rubles. In Moscow, Varshavka does not accept cards, but there is one Pochta Bank ATM. Whether it will work and whether there will be money in it is unknown.

Here's something else worth taking from household items.

Thermos of tea and snack. You can easily spend 5-7 hours in line to see the inspector. You can go out, you can drink coffee from the machine at the post office, but I prefer to take my own.

A set of bright Post-its stickers and a fancy marker. You will be surprised why they are useful. For now, just throw it in your bag.

In Varshavka, according to my observations, mobile internet catches poorly. If you planned to watch TV series via the Internet, it is better to download them to your tablet in advance. If you work with Google Docs, install the Chrome extension to work without the Internet.

Please pay attention to customs opening days and opening hours. In Moscow, Varshavka does not accept individuals on Monday, and Saturday is a short day. It is better to arrive from Tuesday to Friday right at nine in the morning, or even at half past eight.

What to do in line

Different customs offices work differently: in some places it is complete hell, in others it is a civilized place. I’ll tell you about the customs office on Warsaw Highway, 37, where parcels are received by those who ordered them to Moscow. My best years were spent there.

The customs office on Varshavka is a dozen windows, of which at best two were working in my time - they say there is not enough staff. The line moves slowly. There are signs with an electronic queue, but they don’t work, so every time I was there, I had to stand in a live queue.

The peculiarity of the live queue at this customs office is that it moves monstrously slowly (in my case, 3-4 people passed through two windows per hour), and people often leave without waiting. Decent people leave, having previously introduced those behind them to those in front of them. But it happens that 2-3 people from the middle of the line silently give up, and then you can’t find out who was behind whom. Screams, hysterics and waving of arms begin.

1000 €

limit on duty-free purchases abroad per month

Advice. Bring along a set of brightly colored Post-its and a brightly colored marker. If there is a queue at your customs, write numbers on these bright pieces of paper and hand them out to everyone as if it were an electronic queue.

You are not obligated to do this, but with this gesture you will make life much easier for everyone, especially for yourself. When a person has a bright piece of paper with a number in his hands, he feels calm in the queue, no one asks: “Girl, who are you following?”, there is no problem that “There was a young man behind me, but he left, but you are holding on.” here are the women in red.” Be the person who cleans up the queue. You won't be thanked, but you will spend the next 3-4 hours in peace. If not you, then who?

If it's stuffy. If you are in Varshavka and feel stuffy, look for an air conditioning panel near the information stand. She's working. Press the button - everyone will feel better.

What to do with the inspector

When it’s your turn, give the inspector a notice. He finds your business and starts working with you. He will ask questions and ask for clarification about the items in the package. Show him all the documents that you have prepared in advance.

The inspector does not have any parcels; he has never seen them and will never see them. He only looks at the documents. Therefore, inviting the inspector to open the parcel and see for himself will not work. The parcel itself lies somewhere in a warehouse two floors below; completely different people will give it to you.

All the inspectors I encountered were calm, methodical and friendly. They worked slowly but carefully. If there was something unclear, everything was explained to me. When they were rude and snapped at because of the long wait, they threw up their hands in resignation. I didn’t encounter any hellish scoop or rudeness, although people in line constantly complained about rule changes and inaccurate instructions.

Here you need to understand that we are dealing with people who, in turn, deal with papers and regulations. They must comply with all formalities and rules, this is their task. If the inspector breaks something or makes a mistake with the papers, he will be punished for it. However, he is human and can make mistakes. But in the end, we don't need him to do everything right - we need to understand what specific actions this particular inspector expects from us in order to release our particular package.

Advice. Try to do everything as much as possible on the spot, without moving the work to the next day. For example, the inspector may ask you to write some kind of clarification. Agree that you will come back without a queue in 10 minutes.

If you postpone the matter until tomorrow, then you may come across another inspector, and instead of clarification, he may ask for another document or even send you to some mysterious department that no one has ever heard of. All the people who returned the next day with me always started the proceedings from the beginning and were very annoyed that each new inspector demanded some new things from them.

What not to do at customs

Don't mention the words "for sale". The inspector will decide that this is a commercial shipment and you are not paying duties.

You should not use the words “surveillance”, “tracker”, “hidden audio recording”, “encryption”. All encryption tools must undergo special inspection by the authorities. If, for example, you ordered a computer or microcontroller from abroad, keep quiet about the fact that something can be encrypted on it or something can be monitored.

Don't joke about guns and drugs. Imagine how many times the inspector heard this joke.

Don't freak out and get hysterical. The inspector works according to regulations and sits behind glass. He doesn't care about all our crazy people. But if your proceedings with the inspector drag on, your colleagues in turn will see that you are slowing down the whole process - they can arrange a people's court.

Payment of duty

A likely development of events is if you ordered something expensive from the Internet and exceeded the duty-free import limit, which is now 31 kg and 1000 € per month. In case of excess, you will have to pay an additional duty of 30% of the cost of the goods, but not less than 4 € per kilogram. Most likely, even with this additional payment, the purchase will be cheaper than in Russia.

The duty is paid by postal by money transfer, which can be issued immediately at the post office. They charge a commission.

To pay, you will need a passport and a duty invoice, which will be issued by the inspector. The post office operator will accept the money and issue a check. With the check, you need to return to the inspector and get his blessing to release the parcel.

What if you don't go

If you don’t go to customs before the parcel’s shelf life expires, it will most likely be sent back to the store. Most often, the store will refund you the cost of the product, but keep the shipping cost. Perhaps this makes economic sense, look.

Let's say you ordered a product for 990 €, but it so happens that this month you exceeded the duty-free import threshold. You will need to pay an additional fee of 300 € (including commission) and spend time at customs.

Five hours at customs costs you some money. Let's say you earn 500 rubles per hour. A trip to customs, not counting transport and overhead costs, will cost you 2-3 thousand rubles. But the goods will be available immediately.

On the other hand, you can ignore the item, wait for it to return to the store, get a refund, and order it again when the limits are reset. The goods will arrive in 1.5-2 months, but they will immediately appear at the post office near the house.

Two saving options

Go to customs and pay the duty:

• −300 € duties;
• −2500 R per time;
• −5 hours of life.

Total:−24,400 R, −5 hours of life, goods immediately.

Do not go to customs, re-order the goods:

• −60 € for delivery;
• −60 € for re-delivery;
• +5 hours of life.

Total:−8760 R, goods in two months.

How to keep your sanity at customs

1. If you are waiting for an expensive parcel from abroad, add its track to your personal account on the Russian Post website to be aware of the fate of that parcel. This way you won’t miss the moment when it gets stuck at customs.
2. Don't worry until you receive an official letter from customs. Go there without a letter only if the package is about to expire. Currently the shelf life is 14 days.
3. Take a copy of your passport, cash, and all imaginable documents about the purchase, including a bank statement about the purchase. Photos of the product, screenshots from the website - print everything out.
4. Collect as many documents as possible to resolve shipping issues in one trip. It's better to print ten extra pages than to waste ten extra days on trips to inspectors.
5. Prepare for 5 hours in line. Organize a live queue yourself so that no one freaks out.
6. First study what is prohibited for import into Russia, and if possible, do not provoke the customs officer with these words.
7. If the problem is duties, consider what is more profitable: pick up the goods at customs now or re-order it in a month or two.

Problems during delivery can arise for various reasons: a car breakdown, a large traffic jam on the highway, an ill driver or a forwarder. But the most common reason is a delay at customs. Just to prepare for customs clearance and go through the customs point, you will have to spend several days. What can we say about situations when the cargo is detained and, even more so, arrested?

Why was the cargo delayed?

There is essentially one reason - it does not correspond Russian legislation. We are talking not only about obvious smuggling (prohibited goods: drugs, weapons, etc.), but also about cargo clearance. And this can cause problems.

If you, as an individual, are purchasing goods for yourself, your cargo may be detained at customs for the following reasons:

1. The cost of the cargo exceeds 1000 euros, or the weight exceeds 50 kg. However, you did not pay the duties and did not complete the declaration.
2. The parcel contains goods prohibited for distribution in the Russian Federation. It can be not only drugs, but also medicines, sanctioned food products and much more. Including products that could previously be ordered without problems (hidden video recording equipment, video cards for mining, etc.).
3. Customs officers had suspicions about the commercial purpose of the parcel. For example, you ordered 6 pairs of shoes different sizes, 10 mobile phones, 20 kg of loose tea. You most likely take this product for sale, and therefore must pay customs duties and VAT.

If you - legal entity or individual entrepreneur and take the goods in bulk, a delay may occur:

1. Due to an incomplete set of documents;
2. incorrect determination of the HS code;
3. lack of certificates or a ban on the import of cargo;
4. suspicions of understating the cost of goods indicated in the TD;
5. errors in customs declaration and other documents, data inconsistencies;
6. non-payment or incomplete payment of customs duties and fees;
7. obvious discrepancy between net and gross weight;
8. inconsistency of the cargo (its type, technical characteristics etc.) data specified in the documents.

In fact, there are more reasons. The reason for the delay may be too high a load at the customs point. Or there may be an attempt to sell a prohibited product under the guise of another. In the first case, all you have to do is wait; in the second, the recipient will bear administrative and possibly criminal liability.

What to do if cargo is delayed at customs?

If you are a private person and are not carrying anything prohibited, to solve the problem you need:

• Pay the required customs fees and duties, fill out a declaration.
• Explain where you ordered the illegal goods from and for what purposes (and, most likely, say goodbye to it - such cargo is subject to liquidation).
• If customs officers have suspicions about the commercial purpose of the goods, you need to prove that it was ordered for personal use (for example, you are buying shoes for yourself and friends). Or fill out the declaration and pay the fees.

If you are doing trading activities, you will have to:

• Complete missing documents.
• Change the HS code (and, accordingly, pay additional duties), or prove that the code is correct.
• Receive certificates for goods. If it is prohibited for transportation, obtain permission. If this is not possible, you will have to say goodbye to the cargo.
• Prove that the cost of the goods is correct by providing payment documents and price lists from the supplier. Or make changes to the declaration and pay duties in the proper amount (and with them fines, if it was established that you wanted to deceive customs).
• If you find errors in documents, correct them.
• Pay (additionally) customs duties and taxes, if this has not been done in advance.
• Determine the reason for the cargo’s discrepancy with the data in the documents, provide evidence of your innocence.

If the gross weight does not match the net weight, customs officers may suspect that you are smuggling contraband and will inspect your cargo more closely. If nothing has been identified, the cargo will be sent to you. If contraband is discovered, an investigation will follow.

How long can cargo be delayed?

There are two concepts - “delay” and “confiscation”. If the cargo is delayed, it is placed in a temporary storage warehouse. By law, he can remain there for up to 14 days from the date of notification to the recipient. Moreover, during the first 5 days the cargo is stored free of charge. You will have to pay for the rest of the time. If your shipment is delayed, try to collect documents, pay duties and do everything necessary to pick it up as quickly as possible.

If you wanted to bring (or were sent) prohibited cargo, it will be confiscated and liquidated.
Please note that you, as the recipient, may be subject to a fine. It is also possible criminal liability, if it is proven that you tried to deceive customs. To prevent this from happening, treat the paperwork carefully and do not try to save money.

Sooner or later, the average buyer of foreign online stores (individual) is faced with a situation where he has to communicate directly with the customs service. This does not happen quite often, but if it does happen, then such a situation needs to be resolved.

Questions from the customs service most often arise for the following reasons:

1. The customs value of the goods exceeds the duty-free limit and payment of duties and other fees (VAT, excise tax) is required. Or the inspector has doubts about the authenticity of the amount declared in the customs declaration or the declaration is not filled out completely (not filled out at all, etc.).
2. The contents of the parcel clearly exceed the needs individual and can be characterized as “cargo for commercial use”. For example large number identical things (15 jackets, 10 pairs of shoes, 5 GPS navigators, 3 laptops), or an excessive amount that clearly exceeds the needs of one person (10 kg of tea, etc.).
3. The parcel contains goods prohibited for shipment.

So, you have been invited by the customs service on a matter related to a parcel received from abroad. This is usually done by telegram, but can be called either by telephone or by regular letter.

First of all, don’t be nervous when using phrases like “the parcel was detained by customs.” Yes, that’s true, but she didn’t arrest her, did she? You just need to stock up on a charge of positive energy and properly prepare for the upcoming visit by collecting the necessary documents.

You will need:

1. Parcel data: received telegram or letter (if any), tracking number via the Internet, etc.
2. Original internal civil passport and its photocopy (all pages with photos, registration). A driver's license or foreign passport will not replace it. Residents of Ukraine will need a tax payer identification code and a copy of it.
3. Prepare materials that can confirm the value of the goods in the parcel (if you know what is there, of course). This could be: a printout of a page from an online store, a lot on eBay, etc. To be more confident that you are right, you can make printouts of products from different sites.
4. The cost can be confirmed by the fact of payment, so make a printout of transactions from Internet banking or order a statement of payment card transactions from the bank. Also make a printout of transactions in Paypal or any other payment system with which you paid for the goods.

Now here's what you need to remember:

• In addition to documents, you must prepare to give clear answers to the questions posed. Therefore, you must have comprehensive information about the contents of the parcel and what is indicated in the customs declaration. For example, if you have several units of a particular product, you can explain that these are for gifts, but if there are dozens of such units, then you should not put on a “good face when bad game"and try to cheat. It is better to say that the sender did this on his own initiative.
• It is better not to say that you are not aware of what is in the parcel and who sent it. Then there will be very little leverage left in your hands to influence the situation.
• As an argument to determine the value, the customs inspector cannot use the price of a particular product on the domestic market. This is usually prohibited by the instructions, but if he tries to do this, feel free to parry. Here the truth is on your side.
• You can refuse to receive the parcel. But you need to do this right away, while the papers have not yet been filled out and you have not signed anything.
• If the customs declaration indicates “gift”, then this does not carry any semantic meaning and does not affect anything in practical terms. If the duty-free limit is exceeded by such by post Payment of all fees will be required. It can also be defined as “cargo for commercial use” (large number of units of a homogeneous product, etc.).
• If the cargo in the parcel is obviously prohibited for shipment (cold, firearms) etc., then you shouldn’t waste your time and ask to give it back - it’s useless, it will be confiscated.
• Be friendly and polite. Remember that everyone is human and everyone has their own job. You definitely shouldn’t be rude, demand, etc. There is no need to say that once upon a time (someone) a similar product or parcel was passed through without any problems. Plays a major role in the further development of events human factor. So behave accordingly.
• Don't even think about offering a bribe. It will not solve problems, but it can easily create new, much more serious ones. Even if you have heard a lot that customs is completely corrupt. It is unlikely that someone will take something from people “from the outside,” especially within the walls of an institution, especially a small amount.

The Chinese site “AliExpress” is the most popular online store in Russia. Its Russian audience is more than 20 million people, who regularly order a variety of goods from Ali - from women's handbags to widescreen LCD TVs. On their way to the buyer, purchased goods go through several transit stages, one of which is domestic customs, where parcels may get stuck long time. Below we will look at why a parcel from Aliexpress may be delayed at customs, and what to do in this situation.

In the process of tracking our parcel, we may find that the status of our parcel has changed to “Parcel detained at customs” or similar, which indicates problems in passing customs control.

The reasons for the delay of parcels in Aliexpress may be the following:

• The presence in the parcel of a number of similar goods (a dozen identical phones, dresses, jackets, etc.), which may be a sign of commercial cargo;
• Intentional underestimation of the value of goods contained in the parcel;
• The difference in the declared gross and net of the goods;
• The total value of the goods contained in the parcel exceeds 1000 euros, and customs duties have not been paid on this parcel;
• The total weight of the parcel is more than 31 kg. If the weight is exceeded, a duty is also paid;
• The presence of goods prohibited for import in the parcel (drugs, weapons, plants and animals, alcohol, art, jewelry, spy gadgets, etc.). In this case, the goods will be seized and an appropriate investigation will be carried out;
• Products that violate copyright (as happened most recently with Xiaomi phones);
• The desire of customs to clarify the sender’s information.

The recipient may be notified about the delay of the parcel at customs by the delivery system (letter from the logistics service). But you shouldn’t rely too much on this, so it would be better to track the delivery of your goods yourself on the website of the Russian Post and Chinese postal companies.

We also previously discussed what to do if the message “” appears on the Aliexpress website.

What to do if customs detained a parcel from China

If your parcel from Aliexpress has received the status “Parcel detained at customs”, do not rush to panic. Some shipments may take 3-5 days to clear customs, after which the package is sent onward.

If, after the specified 5 days, the parcel still has the status “Parcel detained at customs” (when checked on the Russian Post website), then you need to contact customs and try to find out the reason for the delay.

If the seller is to blame for the delay (the accompanying documentation was filled out incorrectly, the necessary duties were not paid, etc.), you must open a dispute with the seller for a refund of the funds you paid. When opening a dispute, the AliExpress administration will ask you to provide documents within 7 days confirming the seller’s guilt in the customs delay of the goods.

These documents can be obtained from the customs service, and their receipt may take from 3 to 30 days (which obviously does not fit into the 7 days proposed by Ali). To speed up the process, you will need to go to the postal distribution point yourself, where you will be required to provide the following documents:

• Invoice from the store where the purchase was made;
• A document confirming payment for the goods (usually an account statement);
• Passport (original and photocopy). If there are many similar goods in the parcel, they may also request copies of relatives’ passports in order to make sure that the specified goods are purchased for them;
• Photos of the goods in the parcel;
• Form explanatory note, which will list the names of the goods in the parcel and their purpose.

If necessary, you will be required to pay a duty on your parcel, for which you will need a passport and identification code.

If specified documents If you manage to receive them, you will need to send them to the seller and wait for the dispute to be resolved. You can expect to receive a refund of the full cost of the previously paid item, minus transportation costs, although there have been cases where customers were returned 50% or less of the cost of the item.

Typically, the parcel is held at customs for no more than 14 days after the recipient of the parcel is notified of the delay, after which it will be sent back. Moreover, in some cases (airmail), the period of its stay at customs can be 30 days.

You may also be interested in the delivery of goods from Ali.

Conclusion

If your parcel is detained at customs, do not rush to panic. Perhaps in 3-5 days it will safely pass customs control and go to the recipient. If the parcel is at customs for a longer time (more than 5 days), then I recommend contacting customs and finding out the reasons for the delay. If the seller is directly at fault, feel free to open a dispute on Ali, and it is quite possible that you will be refunded the amount previously paid.