Why doesn't my iPhone connect to the mobile Internet? Why won't my iPhone connect to Wi-Fi? Diagnosis and solution of the problem

Apple technology occupies a leading position around the world, but this does not guarantee the absence of problems with it. One of the most common questions among users is why the Internet does not work on the iPhone. Most often, the cause is incorrect settings, but there are also more complex reasons due to which there is no connection to the 3G, 4G or Wi-Fi network.

First of all, you need to find out whether the cellular company provides LTE or 4G connection service. For example, some corporate SIM cards are designed only for calls and SMS, and they will not be able to access the World Wide Web unless this is provided for in the tariff.

There are several main signs of failure:

LTE, Wi-Fi or 3G does not function.
Can't use iPhone instead of modem.
There is a connection icon, but the pages in the browser do not load.

When the Internet does not work on your iPhone, you can try rebooting the device. Most often, after a restart, the connection is restored, which indicates that the network is not working correctly.

If the Internet is lost, you should pay attention to the icon in the upper right corner. When you are in a coverage area, the letters “E”, “H+” or “3G” will be displayed there. The absence of such icons indicates that the user is outside the coverage area, and he will have to go to the area where he can receive communication.

If the device has just been purchased, special settings will be required. They can be ordered from your mobile operator or entered manually if you know the parameters suitable for a specific iPhone model. But usually they come automatically the first time you connect to the base station.

Checking the connection

The reasons why the iPhone does not connect to the Internet can be different:

Invalid parameters.
Software glitch.
SIM card damage.
Lack of coverage.
Problems with the module.
The router is broken (if the device does not see Wi-Fi).

All mobile operators provide the Mobile Internet service, but it can only be used if you have a positive balance or have available GB of traffic in the package. If this condition is not met, you will not be able to use the wireless network.

Rebooting the network

Open the settings, go to “Cellular Data”, find the slider opposite “Transfer”.
We turn off data transfer for 30 seconds, and then activate it again and try to use the browser.

If the above method does not help, you should use a more complex option that involves a complete data reset:

Go to “Settings”, go to “Network”.
Click on “Cellular Data” and select “Reset”.
We call the direct line of our cellular communication company and order new parameters, indicating the specific model of our gadget.

Setting up a 3G and 4G connection

To set up a 3G or 4G connection, you need to make sure you have a positive account balance, and then follow a few simple steps:

Go to network settings, click on “Data transfer”.
Make sure that the 3G function is active. In the APN, username and password lines, enter the appropriate data provided by the operator.

In some cases, resetting the settings and then re-entering them helps. If the problem remains after the update, you should look for another reason.

Setting up a Wi-Fi connection

If you cannot provide Internet access through your router, you can try rebooting it. Sometimes the problem lies in incorrect router settings, which are configured as follows:

When the provider's cable is already connected to the router to the WAN port, press the power button and wait for the device to boot.
Enter 192.168.0.1 or 192.168.1.1 in the address bar of the browser and press Enter, then enter your username and password. Most often these are “Admin” and “1234”. They must be changed in your personal account, otherwise an unauthorized person will be able to control the router as a result of hacking the access point.
We request the data for the router from the provider. They are different for each model.
We enter the received data, save it, change the password and login to enter the account.

After all the manipulations, you need to try to connect to Wi-Fi from your iPhone by activating the corresponding function in it.

It is recommended to try simply reconnecting to Wi-Fi if you already have the necessary settings and have not encountered any difficulties with the router before. To do this, select the appropriate connection icon and move it to the left to disconnect. To turn it on, just move the slider to the right.

If you plan to use your iPhone as a modem to access the web from another phone, PC or laptop, you should set up an access point:

Click on the “Cellular” menu and go to “Data Transfer”.
Click on “Modem Mode” and enter the APN provided by your telecom operator.
Save everything and reboot the device.

To enable the function, just go back to the settings and drag the slider opposite “Modem mode” to the active state. How to connect to the access point from another device in the future:

Turn on Wi-Fi.
Find the name of the point, click on “Connect”.

The signal reception and transmission module is broken

The worst case scenario is a breakdown of the signal reception and transmission device. Each device has modules responsible for connecting to the Internet. If the electronic chips fail, you will not be able to use the wireless connection.

The main sign of a problem is the gray Wi-Fi icon. There may be several reasons:

Moisture on the module.
Gadget falling.
Damage to contacts.

In any case, if you suspect a technical problem, you should seek a qualified technician. The cost of parts and labor on the Apple iPhone is not low, so it is best not to contact unverified specialists so as not to waste money.

Restart iPhone

Helps in 80% of cases! We just turn the phone off and on, the device re-registers on the network and the problem goes away. This is especially true for TELE2 and MTS.

Call to operator

If you have problems accessing the World Wide Web, you should call your operator's direct line. What numbers exist:

MTS: 0890.
Tele2: 611.
Megafon: 8-800-550-05-00.
Iota: 8-800-550-00-07.
Beeline: 0611.

When calling a mobile operator, you need to have your passport information on hand, as a specialist may need it to check the status of your account. You also need to identify the problem - lack of network, and then you will be able to find out the possible reasons. If the situation is caused by a technical glitch, the connection icon will appear after a while.

Ask a question to a virtual expert

If you still have questions, ask them to a virtual expert, the bot will help you find the problem and tell you what to do. You can talk to him about life or just chat, it will be interesting and informative!

Type your question in the field and press Enter or Submit.

Conclusion

All Apple phone owners use the Internet, so when problems with network connectivity occur, it poses a problem. The reason may lie either in incorrectly set parameters or in hardware failures, so before you begin troubleshooting, you need to identify all problems through self-diagnosis, or contact an authorized service.

Video

It is impossible to imagine a modern smartphone without Internet access. By ignoring its advantages, the user loses the lion's share of the capabilities of the mobile device. To prevent this from happening, we will figure out how to turn on the Internet on an iPhone and configure it for different providers.

Turn on the Internet on iPhone

The World Wide Web access service is always provided by your telecom operator, and you will use it at the appropriate rates. Before connecting, it is advisable to immediately find out what tariff packages, services and promotions it offers, as well as assess how intensively and often you are going to use the network. When the issue is resolved, we perform the following actions:

open “Settings” of your iPhone;
go to “Cellular Communications”;
click on the “Cellular Data” slider, it should turn green;
among other things, the GPRS mark will appear on the screen next to the operator’s name.

This was our first time accessing the web from a mobile device. However, this will provide us with a minimum speed of use, since GPRS is a rather outdated format for our time, only the second generation of cellular networks (2G). However, it will be enough if you just want to chat with friends in instant messengers or check your email. For full surfing of “heavy” sites, using maps and navigation functions, downloading applications, we follow further.

How to turn on the Internet on iPhone - enable 3G communication

Among other things, ultra-low-cost 2G has one critical flaw - when it is on, you cannot receive calls. Therefore, it is needed only in rare cases when there is little money in the account, but it is very necessary to go online. In other cases, turn on 3G:

as in the first case, go to “Settings” -> “Cellular Communications”;
Click on “Data settings”;
select “Voice and data”;
Leave the checkbox next to 3G or LTE - depending on what coverage is available.

What to do if there is no Internet access on your iPhone?

If you have completed the manipulations described above, but there is still no connection to the network, you will need specific settings from your current operator. For example, for the MTS company they will look like this:

go to “Settings” -> “Cellular” -> “Data Options”;
enter the following values:
Cellular data: APN: internet.mts.ru, Username: mts, Password: mts.
The remaining lines are filled in optionally, in accordance with the attached image.

How to turn on the Internet on iPhone via WIFI

Connecting from an iPhone to a Wi-Fi network requires special clarification. How to do it:

take your smartphone and swipe your finger across the display from bottom to top;
a panel with icons will appear;
look for an icon with the designation “Wi-Fi” in it;
after clicking, the available networks will be displayed - select the one you need;
we write a password for it, try to connect;
if access has already been granted (perhaps the device found the network automatically) – the icon is light, if not – dark;
alternative method: go to “Settings”;
select the “Wi-Fi” section;
press your finger on the switch;
We indicate the network, enter the password and wait for the connection.

That's it, you are completely ready to surf the web. Parameters for setting up other operators can be found on their official websites, or you can find out by calling the service technical support.

SIM cards of most mobile operators are sold with a connected mobile Internet: the user just needs to install the card in his iPhone, and access to the network will be immediately available to him. However, know how to set up the Internet on an iPhone manually, is still necessary, otherwise in the event of a system failure and deletion of network settings, the user will be left without access to a significant number of functions - neither checking mail nor downloading applications from the AppStore will be available to him.

First of all, you need to clarify whether data transfer is activated in the iPhone settings. To do this, go to the section " Cellular connection" in the menu " Settings».

Then check the two sliders " Cellular data" And " Enable 3G" Both must be in the active position.

If the toggle switch " Cellular data"is not enabled, the iPhone will only be able to access the Internet if it is present in a Wi-Fi distribution area. It is also strongly recommended to enable 3G - otherwise the smartphone will use the standard EDGE. The maximum download speed that can be achieved when connected to EDGE 474 Kbps, but you should expect 50 Kbps. Needless to say, the internet is too slow?

Even if you switched the “Enable 3G” slider to the active position, this is not a guarantee that the gadget will work via 3G. It all depends on the coverage area: if in the area where the iPhone is located, the connection is poor, most likely you will have to deal with EDGE.

It’s very easy to find out which standard data is transmitted through - just look at top part screen. Next to the operator name there may be one of two icons: 3G or E.

The second indicates the transfer of data through EDGE. Therefore, the letter E terrifies all lovers of fast Internet surfing.

If there is neither 3G nor E next to the name of the provider, then mobile Internet is not available. Possible reasons There are two lacks of network: either the “Cellular Data” slider in the settings is turned off, or the coverage is very weak.

After you check the toggle switches, you need to check whether the mobile connection settings have been entered correctly. This is done like this:

Step 1. In the same section " Cellular connection"scroll down, find the subsection " " and go into it.

Step 2. Pay attention to the block " Cellular data" Here 3 fields must be filled in: APN, username, password.

The following parameter values are correct for leading operators:

All parameters are written in small Latin letters.

Mobile Internet settings can be ordered by calling the mobile provider’s contact center. In this case, you will not have to enter anything manually - you will only need to save the settings from the SMS message.

After entering the parameters, you need to restart the phone - when the gadget turns on, the Internet will be available. In the same section " Cellular data connection"You can set up MMS - how this is done is described.

How to set up Wi-Fi on iPhone?

An alternative mobile internet is Wi-Fi. IN major cities distribution points are located everywhere - you can enjoy Internet surfing in bars, universities, city alleys, without having mobile phone not a ruble. However, Wi-Fi also has its disadvantages. Firstly, As soon as the user moves away from the coverage area, the Internet immediately disappears. Secondly, V public places The speed is very low because many users are using the network at the same time.

You need to connect Wi-Fi like this:

Step 1. IN " Settings"find the section " WiFi" and go into it.

Step 2. Switch the toggle switch " WiFi» to active position.

Step 3. In the block " Select network» Find the source you need and click on it. In our case it is AndroidAP.

Step 4. Enter your Wi-Fi password and click " Connect.».

When the connection is made, the source will be marked with a blue checkmark, and a characteristic Wi-Fi icon will appear next to the operator’s name.

There is usually no need to adjust Wi-Fi connection settings, but it is still worth checking them. To do this, click on the field with the name of the connected access point. You will see the following options:

Make sure that:

After initial setup Wi-Fi connection you can connect to the access point via " Control Center" All you have to do is swipe from bottom to top and click on the icon with the Wi-Fi symbol, known to everyone.

When connected to Wi-Fi, battery power is consumed faster than when using mobile Internet. Therefore, before connecting to the distribution, make sure that your iPhone battery has enough charge.

Why doesn't the Internet work on iPhone?

If you entered the Internet settings correctly, but data transfer still does not work, there may be several reasons for this:

The number is not connected to the service responsible for access to the network

Such a service is a component of the basic package of options of any tariff; for example, at MTS it is called “ Mobile Internet" Its absence can only be explained by the fact that the user himself got into the “ Personal Account” and unknowingly deleted it. You can activate such a service by calling the operator’s contact center or by visiting a service salon in person with a passport.

There is not enough money on the SIM card to access the Internet

If the balance is negative, Internet access is blocked, even if the prepaid option is valid unlimited internet hasn't expired yet. Moreover, the icon 3G(or E) will still be visible next to the operator’s name - the pages will simply not be able to load in the browser. The solution to this problem is obvious - you need to top up your balance.

All mobile traffic has been used up

If previously, when the traffic quota was used up, the user retained the ability to access the Internet (only at a very low speed), but now he is simply not allowed onto the Internet. A window appears on the mobile screen offering to connect additional services to increase traffic - of course, on a paid basis. There are several solutions to this problem, and using additional options for money not included in them:

You can contact your operator and ask him to reconnect your prepaid mobile Internet service from the current date. This can only be done if there is enough money in the SIM card account to write off the monthly payment.
You should buy a package of megabytes with bonus points. MTS has the most developed bonus system. For example, to purchase 100 MB in addition to the main package from this operator, it is enough to spend 150 bonuses, 100 of which can be obtained by simply completing a survey on the official MTS website.

Finally, you can find a free Wi-Fi distribution and, using it, “endure” until the date of updating the traffic quota.

Many users mistakenly believe that the Internet on the iPhone is not working due to a jailbreak installed or a recent OS update. In fact, neither one nor the other has any effect on data transmission.

The last resort way to solve the problem with mobile Internet on iPhone is reset network settings. You should follow the path " Settings» — « Basic» — « Reset" and select the item " Reset network settings».

User information - music, notes, messages - will not go anywhere from the device with such a reset. At the end of the procedure, you need to re-enter the mobile Internet settings and try to access the Internet again. If resetting does not help, you should seek help from service center.

How to solve problems with Wi-Fi?

If you cannot turn on the Internet via Wi-Fi, you should carry out a number of manipulations with the router. Need to:

Disable the router.
Wait 20 seconds.
Start the device and activate the Wi-Fi function on the iPhone.

All hidden processes that cause the failure will be stopped with this reboot method - therefore, the problem will be eliminated.

Conclusion

Setting up mobile Internet is not at all as difficult as they say - this work can be done not only by an experienced system administrator, but also by a user not privy to the secrets of programming. The main thing is to fill out the three cellular data parameters correctly and don’t forget to restart the device after that.

Adjust WiFi connection and even easier. The user's task, in general, comes down to entering the correct password. Wi-Fi network parameters are set automatically - as a rule, there is no need to go into the connection settings and change anything there.

“Why doesn’t the Internet work on iPhone?” - this is the question that not only beginners, but also experienced owners of Apple equipment ask in case of connection problems. In fact, there are not so many reasons for this problem, and most of them are easy to fix on your own. The review below will help you easily fix the Internet on your iPhone.

Why the Internet does not work on iPhone 5s and other versions

The most common causes of Internet breakdowns, according to service statistics and regular user surveys, are:

1. No default settings. The iPhone does not have internet settings by default, so expecting instant connection after inserting a SIM is unreasonable.
2. After restoring or flashing, all parameters were lost. To rejoice after a successful update or restoration, some iPhone owners simply forget to re-enter their Internet access data.
3. Incorrect WiFi password. Very often the Internet does not work on iPhone 5s and other models due to the changed password to the wireless Internet access point. The old password is incorrect, which means authentication fails.

Changed communication service provider data. For example, if MTS mobile Internet on your iPhone does not work, then you should contact the operator’s technical support for correct settings Internet access. Don't forget to refuse all additional services, after all, help is help, but promote paid services need to.
Broken component inside the device. If the MTS mobile Internet on the iPhone does not work, and technical support reports that the connection is correct, then you should not immediately write angry letters to the management and promise all kinds of punishment to the operator personally, because the breakdown may be in the phone itself. Diagnostics in any service will help determine the exact cause.

Repairing Internet on iPhone

Let's look at several typical situations with problems and ways to fix them, excluding non-payment of tariffs and a faulty router (they are not related to the iPhone).

Internet is not configured

Usually the Internet on an iPhone works flawlessly, but it requires initial setup. You need to proceed as follows:

Turn on the device and wait for an SMS message indicating that the message will be delivered soon with the parameters. If it arrives, accept and activate the new Internet profile; if not, proceed to the next step.
Call your operator. It doesn’t matter whether it’s MTS, Beeline or any other operator - each cellular service provider has its own technical support. Request Internet configuration settings for your iPhone model. Usually they send a configuration message, but they can also give you text settings. In this case, let's move on.
Enter the Internet settings on your iPhone in the Expert Options menu. If you don’t know where it is, it’s better not to look for or edit what you don’t know.

Doesn't connect to WiFi

If the Internet does not work on your iPhone due to lack of WiFi connection, you can do the following:

The connection does not work: check that the password and authorization type are entered correctly; if unsuccessful, reboot the router and try again. It is important to understand that it is better not to try to guess the password.
Doesn’t see the access point: turn on the router or reboot it, wait until it turns on completely. If the problem persists, check the signal from another device.

iPhone may not connect to hotspots due to interference or other problems, but still be fully functional.

Despite the fact that Apple products are known for their quality, even this does not exclude the risk of some problems. Most often, users wonder why mobile Internet does not work on an iPhone. This can be caused by various reasons. One of the most common is incorrect settings.

However, more serious damage often occurs. Following simple instructions, you can independently identify and fix the problem. In this article we will look at the answer to the question why the Internet does not work on an iPhone.

Defining the problem

A problem with the mobile Internet is quite easy to identify, unlike other problems. It is determined by the following signs:

Mobile Internet access is limited via LTE, 3G or Wi-Fi.
The modem mode is not activated, or the iPhone does not function as an access point.
The Internet works intermittently or pages are not displayed when the connection icon appears on the phone screen.

Sometimes users wonder why the Internet stopped working on their iPhone. It often happens that the reason lies in a system failure. In this case, it is enough to restart the phone or turn on airplane mode for one or two seconds. If after these steps the malfunction is not eliminated, the problem should be looked for in the settings or software.

LTE does not turn on

When using an iPhone, various errors may appear that lead to problems with the Internet.

The most common reasons include:

3G connection error or in wireless network settings;
problems with the iOS system;
breakdown of the mobile device itself;
SIM card malfunctions.

Usually if we're talking about about problems caused by software failure, you can fix them yourself. This requires either rebooting the device or downloading new software.

Data transfer problems

The reason why the Internet does not work well on an iPhone may be an error in the LTE connection. In most cases, this depends on the cellular operator. Typically, this problem occurs after a complete reboot of the phone or a settings reset. Even with excellent network coverage, the Internet may not work. Define this problem easy - the antenna is displayed on the device screen, but there is no icon or it disappears.

You can correct the situation as follows:

open iPhone settings;
select the “Cellular network” section;
find the “Data Transfer” tab;
enter the APN and username (you need to check this with your mobile operator).

Before proceeding with the described actions, you need to make sure that the tariff plan has been paid for, the package has not been used up, there is network coverage, and the operator provides this service. If frequent interruptions occur in the Internet, you need to contact the support service of your mobile operator. In some cases, when problems arise systematically, in order to eliminate the problems that arise, they change the mobile communications company.

Also, the question of why the Internet does not work on the iPhone 5s may arise when the network is disconnected while transmitting cellular data. In such a situation, you need to open the control panel of your mobile and phone and make sure that there is a corresponding icon in the status bar. If it is missing, do the following:

go to settings, “Connections” tab;
in the “Cellular Communications” and 3G items the slider should be on;
if this is not the case, the slider is switched to the active state.

Even if mobile communications worked well, coverage is not the same everywhere. For this reason, the phone does not always receive a signal. The mobile operator cannot provide high-quality cellular reception in all parts of the city. Therefore, if the 4G icon changes to H+ or E, this is not a problem.

3G icon disappears

If there is a 3G icon in the status bar, but the browser does not open the page, the question also arises as to why the Internet does not work on the iPhone. First of all, it is necessary to eliminate errors in the software. The easiest way is to update your browser or delete it and then reinstall it.

When using the standard application, you can try next steps:

turn off Javascript in the browser;
reboot the device;
close the software and then remove it from the last opened programs.

Many iPhone users who updated their phones complained about slow page loading and link clicks. operating system up to version 9.3. Updating iOS to the next version will help get rid of problems.

Modem mode does not work

It happens that the mobile Internet on the phone is not available in modem mode or the device does not connect to the network via an access point. This may also be the reason why the Internet does not work on iPhone 5.

In this case, you need to make sure that the corresponding function is enabled:

open the settings menu;
activate the item “Modem mode” or “Cellular data”, and then - “Modem mode”;
check the settings and, if necessary, enter a password that will allow access to the mobile device.

If “Modem Mode” is active, the phone is rebooted. As a rule, after this the function is reactivated. Why is the Internet slow on my iPhone or won’t load at all? Perhaps it's a matter of settings. Then there is another, more time-consuming way - to reset the settings to factory defaults and then manually restore the settings.

If the methods described above do not help (the phone still does not receive cellular communications, access to the Internet is impossible), then most likely the problem lies in the hardware of the phone. In this case, it is better to take the device to a service center or entrust it to a specialist.

Restart device, network, Wi-Fi, 3G

It happens that rebooting the network helps to start the Internet. You can do it yourself by following the instructions:

go to settings, select the “Cellular Data” tab and turn off data transfer;
After a minute, data transmission is turned on again.

If after these steps the answer to the question why the Internet does not work on the iPhone is still not found, you can try another, more complex method:

in the settings find the “Network” tab;
then select the “Cellular Data” section and reset the network settings;
after that, they call the technical support service of the mobile operator, indicate the phone model and receive new settings.

To access via Wi-Fi, you must do the following:

turn on the router and wait for it to fully boot;
enter the code 192.168.0.1 or 192.168.1.1 in the search bar of the browser, press the “Enter” key, specify the login and password;
enter the data received from the provider, save it, and then change the login and password to your identifiers, connect via Wi-Fi.

Before setting up 3G or 4G, it is important to ensure that your account balance is positive and then take the following steps:

go to network settings and select “Data transfer”;
enable the 3G function if it is disabled, and enter the login and password received from the operator in the APN line.

Sometimes resetting the settings and re-entering them helps.

Communication with the operator

If the above methods are ineffective and the question of why the Internet does not work on the iPhone is still relevant, it makes sense to call the support service of the mobile operator.

Reboot FaceTime

Another way to fix a broken Internet is to restart FaceTime. To do this you need:

Go to the “Settings” menu of your phone.
Then select the “Restrictions” tab and move the slider to the off position.
As a result, FaceTime will appear in the applications tab; you need to enable it. It is likely that after this a connection to the network will appear.

Firmware update

If none of the described methods help, you need to update the firmware software. To do this, connect your iPhone to a computer with Internet access using a charging cable. Opens on PC iTunes program latest version. If it is not there, the application is downloaded using your account.

After turning on, the program should detect the phone. At the top right there will be a suggestion to update the iPhone firmware. Before you take this step, you must back up all the data on your device. To do this, click on the “This PC” tab, and then in the window that appears - “Create a copy now.” After saving the information, press the “Update” button, and the installation of new firmware for the iPhone starts.

Then they return to the “This PC” tab and in the window that appears, select “Restore from a copy”, after which all saved data will be transferred to the phone. After this, Internet access should be open.