Sending a letter by cash on delivery. Russian Post cash on delivery - what the sender and recipient need to know

Today, a parcel registered at Russian Post with cash on delivery is the most common method of delivering goods ordered on the Internet. Despite the fact that this is not the most convenient and profitable method, both for the store and for the buyer, most purchases are made this way.
Briefly about the main disadvantages and advantages of this method of postal delivery.

A parcel with cash on delivery involves two different operations. Actually, the service itself of delivering parcels by mail and postal transfer of money for the purchased goods. These are two separate services of the Russian Post, so you have to pay for each of them separately.

The cost of postal delivery services is calculated depending on the distance of the addressee, the weight of the parcel, the amount of assessment of the parcel, the class of the item, and insurance. For postal transfers, special tariffs are applied, the amount of which depends mainly on the amount of the transfer and the type (current account, cash at the post office).

Cost of postal delivery with cash on delivery

First, you need to calculate the cost of postal delivery in advance, taking into account several factors. Make a short list, in which first of all indicate the cost of the goods. Enter the price of packaging (box/bag) into the list. If the parcel will be covered with “branded” tape, then add another 25 rubles to the cost of the box. If the box is marked “Caution”, then another 43 rubles.
The next item you need to mark is the cost of the service itself for delivering the parcel to the recipient, which can only be found out after weighing the parcel and indicating the recipient's address and shipping class.
After this, you need to add up all the costs and additionally calculate the cost of insurance. Insurance for parcels with cash on delivery is a mandatory condition and amounts to 4% of the declared value of the parcel.

Since, in addition to the cost of the goods, there are also other overhead costs, you need to calculate the cost taking into account all costs and reflect them in total cost parcels, including adding the cost of insurance (4%). It is this amount (total cost) that the buyer must send you by money order after receiving the parcel. Naturally, this amount should be higher than the price of the product, unless you are engaged in charity and attribute these expenses to your own account. Therefore, you need to inform the buyer about this in advance, as well as the fact that he will have to pay interest (commissions) for a postal money order in your name. Please also warn that the recipient of the parcel will need to fill out the appropriate form money transfer indicating your passport details. Perhaps then the buyer will refuse this form of delivery and will first transfer funds to your account, and you will send him a regular parcel without cash on delivery.
Please note that the cost of a first class parcel is practically no different from a regular parcel, but it is delivered faster.

For a parcel with cash on delivery, you need to fill out two forms to list the contents. One copy is attached to the parcel, and the other, along with the receipt, remains with the sender.

If you do not use a bank account, then after two or three weeks you will have to go back to the post office with your passport and receive a money transfer in your name. The postman will inform you about this, and at the same time he will also require you to sign the notice. Now you can receive money by mail, and you certainly won’t have to pay anything. True, provided that you do not “convert” what you spent working hours into money.

Now let's look at how to receive a parcel with cash on delivery to the buyer and how many advantages this method of purchasing goods in an online store has. First, the buyer must receive notification of the arrival of the parcel in his name at the local post office. By the way, the sender must provide you with a unique parcel number (identifier). With its help, on the Russian Post website it is easy to find out where your parcel is located in at the moment. To do this, you just need to enter the identifier in the appropriate box of the postal item search form and press the appropriate button.

In addition, the sender can issue additional service"SMS notification" about the delivery and receipt of a postal item or money transfer at the post office. This is modern postal service, which can be connected when registering the parcel. From October 1, 2012, the service is provided throughout the country. Tariff - 1 rub., incl. VAT 18%.

Next, with the notice, passport and money, the buyer must come to the post office and receive the parcel. The operator will tell you the cost of the parcel and issue a form for processing a money transfer addressed to the sender. After paying the cost of the parcel and interest for the transfer, you will be given the parcel.
You can check the contents of the parcel only after payment. And even if it contains the wrong product, or the product is defective, the money will not be returned to you at the post office. All the post office employee has to do is help you draw up a statement that will indicate what exactly you are not happy with. Next, you need to go to court and only by a court decision will the buyer return your money. And only if the contents of the parcel do not correspond to the attached description, or the goods are damaged during transportation, the post office will pay you compensation.

Please note that the free storage of your parcel at the post office is only 5 days, and after 30 days, the parcel is sent back to the sender's address. Try to receive your parcel on time. If you refuse to receive the parcel at all, the seller will be forced to receive the parcel back and pay for its delivery to himself a second time. It is clear that after this you will never be able to order goods in this store in your name and address.

In short, a parcel with cash on delivery involves additional financial costs, usually paid from the buyer’s wallet. Therefore, it is much more profitable to buy goods in an online store with advance payment, paying for the purchase from the wallet of electronic payment systems such as Yandex Money, Qiwi, etc. You can also use bank cards for payment, and it is not necessary to use terminals or ATMs for this. Modern banking services, such as Sberbank online or Sberbank Mobile Bank, allow you to pay for housing and communal services, buy goods on the Internet, sitting at home at your computer and even from your mobile phone.

Of course, the most in a convenient way purchases can be considered delivery of goods by courier. But this method is only possible within one city, and outside you have to use postal delivery.
By the way, the parcel can also be sent using postal service EMC. Its services are somewhat more expensive, but the goods will be delivered to you faster and directly to your home or office, having previously agreed on the time of delivery of the parcel by phone.

There are also advantages of sending parcels with cash on delivery. Firstly, not all buyers have the opportunity to use electronic payments and bank cards. Secondly, you can prepare money to pay for the purchase, for example from your salary. Well, unfortunately, not many people trust to send money “at random”. Still, I would like to see at least the mailbox first. However, this situation will gradually change, since modern online stores indicate on the website not only the invoice for payment, but also full registration data, telephone numbers, address, etc. This makes shopping safe and secure.

Quality control and search for postal items

On the Russian Post website, in the “Service User Applications” section, you can find telephone numbers and email mailboxes departments of the Federal State Unitary Enterprise "Russian Post" that consider various complaints.
For all questions, including parcel tracking, you can contact the Help Desk.
Telephone help desk FSUE "Russian Post" (quality line) 8-800-2005-888 . Calls from anywhere in Russia are free.
Help desk email address [email protected].
Inquiries regarding the forwarding of international postal items - [email protected]

Publication date: 09/02/2014

A parcel sent by Russian Post can be tracked using the number indicated on the receipt. It consists of 14 digits, and is entered in the appropriate box in the “Services and Services” section on the Russian Postal website.

Modern methods of paying for purchases are paying for goods from a plastic card account or from an electronic payment system wallet, such as Yandex Money.

It will not be possible to receive a parcel with cash on delivery of goods from the USA. You will first need to make full payment for the goods, and at the same time postal delivery to Russia.

In order not to pay for the parcel at the post office, you need to use modern banking service, offered to plastic card holders. This service is called Internet banking.

The easiest way to arrange a parcel from the USA is through a company that first receives the purchase at its American address and then sends it outside the USA.

Information for those who use Russian Post delivery with cash on delivery.

Sending a parcel by cash on delivery allows the client to pay for the goods at the time of receipt at the Post Office, which is convenient for the buyer. But the seller needs to go to his post office to receive money. But there is another way to receive money - to your current account or bank card.

When sending goods by cash on delivery, you can receive money at the post office or directly to your bank card, bypassing the queue at the post office.

How to get money on a card

To receive money on the card, you need to correctly fill out the F. 112EP form, namely indicate your bank details and number accounts card to which you want to receive the money transfer.

Where to find your bank details

Upon receipt of the card, an agreement is signed. This agreement with the bank for issuing a card contains all the necessary details:

Bank name,
Bank INN,
BIC bank,
Correspondent account,
Your current account.

note that You need to indicate the account, not the card number. Bank card does not exist on its own, it is tied to a bank account. This account has a number - this is what you need to indicate when filling out the cash on delivery form in order to receive money on your card. It doesn’t matter which bank you have a card in - Sberbank, Avangard, Alfa Bank or any other

Accounts of individuals begin with the numbers 40817, for legal entities- 40702, for individual entrepreneurs - 40802.

If the paper version of the agreement with the bank has not been preserved, then the details can be found in online system your bank (client bank) or find out directly. When talking with the operator, you will have to provide your personal data and other identification information that will allow you to determine the client’s identity. Sometimes you will need to provide secret information - the code word specified when receiving the card.

Fill out the cash on delivery form F. 112EP

The form can be filled out on the official website of the Russian Post or in special online services for filling out forms, for example, PBRF

In the “To” column, indicate your last name, first name, and patronymic. If you receive money to the current account of an individual entrepreneur, then indicate the individual entrepreneur. If the recipient of the money individual, then just your full name.

The “Where” column indicates the recipient’s address.

Please note that this is not a registration address, but an address to which a notification will be sent to receive money if it is not credited to the current account. This may be your home address or the address of a Post Office where it is convenient to receive the transfer.

To receive money on the card, please indicate the bank details: Bank TIN(not your own), correspondent account, name of the bank and its BIC. The current account item indicates the number of the current account to which the card is linked.

A few days after receiving and paying for the parcel, the payment will be transferred to the specified details and the money will appear in your current or card account.

How to reflect cash on delivery in KUDIR for an individual entrepreneur

The order has been safely sent to the buyer. The buyer received and paid for the parcel. What's next? After the money is credited to the account, the entrepreneur does not reflect the income received on the bank statement in KUDIR.

Here is a fragment of the extract with the received transfer from Russian Post.

The payment does not show which client the payment came from. If you need information about the sender of the money, you will have to order details from the Post Office, which can be problematic. You can track which order was paid by postal tracking, which is assigned at the time the parcel is sent.

We enter the amount of income in . The book can be kept in Word or Excel on a computer or using special accounting systems.
This is what the recorded income looks like.

If you use Elba for accounting, then the amount of income can be entered manually through the Business -> Money -> Receipt section

Hello, dear friends! If you want to order something through an online store, then you should definitely know how to send a parcel by cash on delivery.

When money arrives in your account, you will receive a notification according to which you will receive a transfer by mail. To receive payment you must take your passport and notice.

Then you need to come to the post office, where you fill out a document to receive funds and present it. It is important to indicate the address, name, passport details and amount received.

If all conditions are met, you will be given money in cash.
Remember that if you do not redeem the parcel, the post office will not return money for delivery. Therefore, it is so important to carefully filter your customer base and send parcels to verified buyers.

Advantages of cash on delivery for business

Let's consider the advantages of such a service for beginning businessmen. This type of online trading has the following advantages:

It is not necessary to personally contact the buyer;
the order is placed through the website or even by phone;
It is possible to receive payment to your account or in cash.

This service is convenient for both parties. This option is worth trying if you cannot find buyers in your city.

At the same time, you can reach other cities using your store. The seller insures himself because if he does not receive payment, the goods will be returned to him. Buyers are also insured against fraud, since they do not make 100% payment.

To summarize, we can say that sending and receiving a parcel consists of five stages:

The sender or seller sends the goods to the recipient or buyer.
A few days later the buyer receives a notification that the parcel has arrived.
The recipient pays for the product at the post office and picks it up.
A few days after the buyer pays, a notification about the receipt of the money transfer is also sent to the sender's address.
The seller can come to the post office and receive payment.

In any case, when receiving money or sending, it is important to have your passport with you.

There are some nuances that are worth considering:

Before sending the goods in this way, you should warn the buyer that a commission will be taken from him. Its size depends on the region of the payment amount. In some regions, a local tariff is added to the basic tariff. Sender for receiving cash doesn't pay.
The sender must understand that the recipient may refuse the parcel. If no one receives the parcel within 30 days, it is sent back.
The sender pays for the shipment. This cannot be done at the expense of the recipient, only if you immediately agree with the buyer about this.

I will be very pleased if this information is useful to you. If you want to add something, write in the comments.

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Well, that's all for today. Bye-bye, dear site visitors!

C.O.D

How does this work?

Scheme of ordering and receiving it when paying by cash on delivery.

You have selected the desired product in the online store.
If you want to receive the goods by post by cash on delivery, then when placing an order you will need to indicate your postal address. At the same time, you do NOT need to pay for it at the time of ordering!
Having received your order, the online store sends your order through the Federal State Unitary Enterprise "Russian Post" by cash on delivery.
Your order will arrive at the post office at the address you specified.
You will receive a notification and come to the post office to pick up the parcel. At this moment, the postal employee will ask you to pay the cost of the parcel according to its value. The value of the parcel consists of the cost of the goods, packaging and delivery. In fact, it turns out that you pay for your purchase at the Post Office - at the time of receipt.

The cash on delivery method of purchase is very convenient for the buyer - for the following reasons:

You save time. Let's say you decide to buy a product with prepayment. This means that you first need to visit the bank and pay for the purchase. Thus, you waste time visiting the bank. If you make a purchase with cash on delivery, you simultaneously pay for the purchase and pick it up immediately - everything is done in one visit to the post office;
You are spared from fraud by an unscrupulous seller!
Delivery time for your order - Mail delivers from 5 days to 2 weeks.
Orders are accepted around the clock!
All goods are sent in thick opaque packaging without any inscriptions or drawings. None of the postal workers will be able to determine what is in the parcel.

Cash on delivery will save you time and guarantee that you will receive your desired purchase. However, we ask you to pay attention - Cash on delivery is possible only within Russia. Abroad and to CIS countries (Ukraine, Belarus, Kazakhstan, etc.) Items cannot be sent by cash on delivery.

The cost of cash on delivery is the cost of the ordered products, their packaging and the cost of delivery to the recipient's region.

According to postal rules, the amount of cash on delivery cannot exceed the value of the postal item. This means that a shipment with cash on delivery is automatically valuable.
According to the current postal rules, valuable postal items must be sent with an inventory of the contents and thus presented for forwarding to open form(for verification with the inventory). This way, postal workers who receive the mail know what is in it. At subsequent stages and when you receive the parcel, of course, they no longer know.
Again, according to the current rules, postal item with cash on delivery and a list of the contents cannot be opened until payment is collected from the recipient . (This was previously possible, but in 2005 this item was removed). It can only be opened after payment and in the presence of the postman. If the attachment is damaged or does not correspond to the description, the post office will pay compensation (after complying with the appropriate formalities). Thus, the post office relieved itself of responsibility for the seller’s dishonesty. That is, you can agree with the seller to buy a book, and he will put in a brick and honestly write in the inventory: “brick - 1 piece.” Upon receipt after payment, you will open the parcel, and there will be a brick. But you will not be able to return the money - the investment is intact and corresponds to the inventory - the post office did its job in good faith.

Important! The actual shipping cost is calculated at the post office after weighing the parcel and may differ slightly from the cost calculated when placing the order.

Important2! We do not send the order and do not reserve the goods you ordered until you confirm your order to the manager by phone (WE call!!) or by email in response to a request from our manager.

Departure rates

We receive information about current tariffs directly from Russian Post employees.

The most important criteria influencing rate on delivery - this is remoteness Recipient from Sender and weight parcels - this is what determines the cost of delivery.

Packagealso included in the cost of cash on delivery. In most cases, we pack parcels in plastic envelopes costing 23, 26, 43 rubles. depending on the dimensions. We pack heavy parcels in a box and a cloth bag for 70, 90, 120 rubles.

The site is configured to automatically select the cost of a particular envelope, but in some cases it does not coincide with the actual dimensions of the packaged product. In this case, the manager independently recalculates and must inform the client about this.

Additional conditions and services of FSUE Russian Post:

Thus, cash on delivery cost = cost of goods + shipping + packaging. And additionally, the post office charges 4% of this amount as a fee for postal money transfer services for the cost of the goods to the seller’s bank account.
There are cases. that there is a temporary ban on shipment to a certain locality and the shipping method is carried out in a combined way (part of the route by air, part by land shipment). On this method departures, there are no specific tariffs, postal employees calculate this on the spot and inform you in advance.
In addition to these tariffs, if parcels are sent to/from settlements that are constantly inaccessible, these tariffs additionally a surcharge of 10 rubles is charged. (for a parcel weighing up to 500g; for every subsequent 500g, 10 rubles are also charged). Conditions of constant inaccessibility include: Evenki Autonomous Okrug, Chukotka Autonomous Okrug, Taimyr Autonomous Okrug, Nenets Autonomous Okrug, Koryak Autonomous Okrug, Magadan Region.
Russian Post has begun to provide a service for tracking postal items, for which you need to enter a unique postal id indicated on the postal receipt. We will definitely inform you of this code immediately after sending your order!
If you refuse to receive the goods and pay for them at the time of actual receipt of the order, you will need to pay the delivery cost (based on clause 3 of Article 497 of the Civil Code of the Russian Federation).
Please note that according to postal rules a parcel or parcel not claimed by the recipient within one month is returned to the sender.
In addition, for storing a parcel for more than 5 days, you will have to pay the Russian Post for services for storing the parcel (according to our data, this is 16 rubles for each day of storage). Please try to receive your mailed orders on time!

Placing an order with cash on delivery

Please, when placing an order, be sure to indicate:

Last name, first name, patronymic (in full), for example: Ivanov Ivan Ivanovich
Detailed postal address and zip code, for example: 153000, Ivanovo region, Ivanovo, st. Ivanovskaya 1-1
An email address you check frequently, for example: [email protected]
A telephone number where you can be contacted (preferably mobile) - then we can promptly inform you about the status of your order.

If you do not know the post office code, then indicate the code settlement. You can find your postal code here http://post-rossii.rf/rp/servise/ru/home/postuslug/searchops

After receiving your order, the online store manager will send you a letter to the email address you specified. mail with a description of your order, the total amount and the planned date of transfer of the parcel to the Russian Post, in order to process and transfer the order for shipment, you need to confirm your order by reply letter. After receiving your confirmation, the parcel is transferred to the Russian Post Office.

If you have any questions, write to info@site or by phone (which is in contacts). We will be happy to answer all your questions.

Frequently Asked Questions

What is cash on delivery?

Cash on delivery is a system of payment for parcels and parcels upon receipt at the post office.
Cash on delivery can be used to send parcels or parcels with declared value only within Russia.

What is a parcel post?

Parcel - a small postal item in a paper wrapper. Parcels can be simple, custom-made or with declared value.
Acceptable sizes:
- minimum: 105x148 mm; For rolls the sum of length and double diameter - no more than 0.17 m; largest dimension - 0.1 m;
- maximum: the sum of length, width and thickness - no more than 0.9 m; largest dimension - 0.6 m; for rolls the sum of length and double diameter - no more than 1.04 m; the largest dimension is 0.9 m.
Weight limit: minimum - 100 g; maximum - 2 kg.
Acceptable attachments: low value printed publications, manuscripts, photographs. Printed publications whose cost does not exceed 10,000 rubles are of low value.

What is a parcel?

Parcel - a postal item containing items for cultural, household and other purposes. Parcels can be simple or with a declared value.
Acceptable dimensions of an ordinary parcel(parcels in which one of the sides exceeds the specified size are called oversized.) Individual parcels with objects up to 2 m in length are accepted, provided that the perimeter (circumference) of the largest cross-section does not exceed 1.5 m.
- minimum: 110x220 mm or 114x162 mm;
- maximum: anymeasurement - no more than 1.05 m; the sum of the length and perimeter of the largest cross section - no more than 2 m;
Weight limit: 10 kg; parcels weighing over 10 kg are called heavy - up to 20 kg. Reception and delivery of parcels up to 20 kg are carried out in specially designated postal facilities. Parcels weighing up to 3 kg, whose largest side does not exceed 35 cm and the sum of three dimensions does not exceed 65 cm, are called small.
Acceptable attachments: printed publications, manuscripts, photographs, cultural, household and other items.

What is good about cash on delivery?

Firstly, the fact that this is not an advance payment: if you are afraid to pay in advance, it will be preferable for you to order goods by cash on delivery.
Secondly, you will not be required to go to the bank to pay for your order: you just need to come to the post office once and pay for the order upon receipt.

What's wrong with cash on delivery?

The fact is that an order sent by cash on delivery will cost you a little more. What is this connected with?
- First, when you ship your package, there are additional postage fees that depend on the value of the package.
- Secondly, the post office charges a fee for transferring money for the goods to our bank account (similar to a bank commission for transferring a payment). But the excess amount is not very large; roughly you overpay 20-30 rubles.

How do you place an order when sending by cash on delivery?

You place an order, our manager sends you by email request for order confirmation, you confirm it, the order is formed and sent to the address you specified. When you receive notification of the arrival of a parcel or parcel, you pay the required amount at the post office and receive the order.

Delivery times when paying by cash on delivery

There is only one way - by parcel or parcel post through the post offices of the Federal State Unitary Enterprise "Russian Post". Delivery times are the same as when sending a regular parcel, on average 2 weeks.

What are the restrictions when sending by cash on delivery?

Sending parcels by cash on delivery is carried out only within the territory of the Russian Federation. The maximum cost of an order sent by cash on delivery is 10,000 rubles. Postal items are not sent cash on delivery to military units and institutions with the address "Field Post" or the index "YuYa".

Is it possible to pay only after inspecting the contents of the parcel?

You can view the contents of the parcel only after you have made payment. Before this, carefully check the integrity of the packaging and check the weight of the parcel. Russian Post does not accept claims regarding the contents of parcels and parcels if the integrity of the packaging is not compromised.

What if I refuse to receive the package?

Then the parcel will be returned to us, but, unfortunately, we do not accept repeat orders for postal delivery from customers who unmotivatedly refuse to receive it.

Therefore, a big request: if you are initially not sure that you will pick up your order, do not choose cash on delivery!

Departure tariffs (as of 01/01/2014)

Tariffs are taken from directories (constantly updated)
The most important criterion affecting the shipping rate is the distance of the Recipient from the Sender - this is what determines the cost of delivery (the further you send, the higher the rate).
Our online store is located in Tyumen, so shipping will be carried out at the rates in force for the Russian Post branch of the Tyumen region. You can find out the distance from Tyumen to your locality here http://www.rutrassa.ru/rasstoyaniya/

1. Sending parcels by land transport from 01/01/2014

1.1. Parcels standard(up to 10 kg in standard packaging with a maximum size of 425*265*380 mm) Tariff for parcels mass to 500g. / for every subsequent complete/incomplete 500g.

	Trunk belts
Weight, kg.	1	2	3	4	5
0,5	166	169	176	236	261
1	182	187	201	272	303
1,5	198	205	226	308	345
2	214	223	251	344	387
2,5	230	241	276	380	429
3	246	259	301	416	471
3,5	262	277	326	452	513
4	278	295	351	488	555
4,5	294	313	376	524	597
5	310	331	401	560	639
5,5	326	349	426	596	681
6	342	367	451	632	723
6,5	358	385	476	668	765
7	374	403	501	704	807
7,5	390	421	526	740	849
8	406	439	551	776	891
8,5	422	457	576	812	933
9	438	475	601	848	975
9,5	454	493	626	884	1017
10	470	511	651	920	1059
For each subsequent full/incomplete 500 g of parcel weight:	16	18	25	36	42

These tariffs are used only when sending ground type of transport. If sending air or combined, we trust the postal employee with the cost of shipping, and then provide the information received to the buyer to confirm consent to shipping.

Important! When ordered by the buyer heavy and expensive parcel, at our discretion we can offer pre-pay for goods and delivery.