What is an electronic air ticket and itinerary receipt. How to use e-tickets

The most valuable thing a person has is time. People live by counting minutes and adding them into years. They are undergoing treatment in an attempt to prolong their life. They come up with new technologies to keep up with the times. When the airplane was invented, it became possible to quickly travel from one continent to another. People not only save minutes on the road, they have learned to reduce all preparatory processes. Buying an electronic plane ticket is one of them.

Not everyone knows what an electronic plane ticket looks like. Travelers who fly infrequently do not know how to use it. From a legal point of view, it is an agreement that sets out the airline’s obligations to the passenger to provide transportation services. The rules for using such a ticket are simple.

The concept of an electronic air ticket - e-ticket

All major world air carriers, including Russian Aeroflot, use this type of ticket. Mass use of the system began in 2008; to date, the electronic form has practically replaced the standard paper form.

To understand what an electronic air ticket is, you don’t need to be an expert in the field of air transportation. This is the storage in the airline database of information about a specific passenger who paid for a specific flight. This is an electronic code in the reservation system that has no paper counterpart. The client receives an itinerary receipt on a regular A4 sheet of paper, where all the details of the future flight are indicated. This is what you print out to present at the airport.

What data is displayed in the route sheet? The receipt form does not have strict design rules; each airline has its own form. General view and the list of information is always the same:

  1. Passenger's passport details. The passenger's first and last name is indicated at the top of the sheet;

Important! When you independently issue an electronic air ticket via online services Please enter your passport details carefully. There should be no errors or inaccuracies. The use of a ticket with errors in personal information is not allowed.

  1. Flight number. A combination of letters and numbers or numbers only, indicating a direction;
  2. Time and date of departure. This information is displayed in tabular form next to the flight number and departure and arrival airports;
  3. Airline name. Standardly indicated at the top of the receipt;
  4. Departure and destination airports. In addition to the city name, the IATA airport code may be indicated;
  5. Exact flight time. This information is displayed next to the departure and arrival times;
  6. E-ticket number. Important part of the document. It is the number, which consists of 13 digits, that is needed in order to verify the authenticity of the ticket;
  7. Booking code. It usually consists of letters and numbers, no more than 7 characters. It allows you to check the activity of the itinerary receipt, because sometimes the flight can be canceled or rescheduled.

Checking your e-ticket

Verification is necessary so that you can use your electronic plane ticket without unexpected incidents. Two simple ways ensure the accuracy of the data:

  1. Through the website of the airline that operates the flight.
    To check the data, you need to go to the airline's website. Here you need to find the “reservation search” section. In the electronic form that opens, enter the passenger's last name and reservation code. The query will return full information about the future flight. This is how the search is configured on the Aeroflot website;
  2. Through the airline ticket booking program. The flight can also be checked through the website of the company that made the reservation. There are many online services that perform this operation.

The most common are “Amadeus”, “Galileo”, “Gabriel”, “Sabre”. The receipt usually indicates the reservation system through which the reservation was made. As a last resort, the ticket contains a help desk number, by calling which you can find out the name of the program. Next step There will be a visit to the operator’s website, entering the reservation code and personal data of the client. If all the specified manipulations are performed correctly, a window with information about the flight will open in front of the passenger. In this section, the client can make changes, add data on preferred nutrition, children's menu, desired locations, make an additional payment.

Advantages of an electronic ticket

Using such a ticket is much more convenient and simpler. There is more red tape with a standard paper receipt, as it can be lost or damaged.

  • With an electronic flight pass, you don’t have to worry about its safety. Information entered into the database once and for all can be printed many times. How to use it? The itinerary receipt can be saved in PDF format on any storage medium: computer, removable hard drive, flash card, smartphone, laptop, tablet. Some airlines do not even require a printed version of the ticket; the image on the device screen will suffice. This applies to domestic flights within Russia by the air carrier Aeroflot and many others;
  • Another important advantage of this ticket is the speed of registration and receipt. In a matter of minutes, with a few clicks of the mouse, people choose a financially advantageous flight or airline, confirm their personal data and make payment. There is no need to go to the airline or intermediary office. The itinerary receipt will be sent to the client's email within 24 hours. In practice, it arrives faster; an interval of a day is indicated in case of unforeseen circumstances. How to print an e-ticket and save it on your device? You need to use standard commands operating system: CTRL+P (print) or CTRL+S (save);

Pay attention! If you have not received your ticket after this period, you must contact help desk companies.

  • Payment method via online systems makes it possible to pay not only by bank card. Large systems reservations allow you to make transfers in payment systems Yandex.Money, Webmoney, Qiwi Wallet, PayPal and others;
  • Many people use self-purchase of an electronic ticket because they get the opportunity to choose the most advantageous offer from different airlines. By sending a request to search engines, the passenger compares best prices and fares, determined by date, number of transfers;
  • Any person who knows how to buy an electronic ticket can do it for others: friends, acquaintances, relatives, and the secretary can do it for his boss. All you need is your passport details and exact dates;
  • Such a ticket can be exchanged or returned under general conditions.

Important! The conditions for returning or exchanging an electronic ticket depend on the requirements of the selected booking fare.

Rules for using an electronic receipt

A common question that arises after a passenger has received an electronic plane ticket is how to use it. Having a printed version in hand (it is recommended to print out an electronic ticket just in case, even if the airline assures you that this is not necessary), you need to show it at the check-in counter at the airport.

Check-in with Aeroflot usually begins 2 hours before departure on domestic flights and 3 hours on external flights. These time frames are generally accepted by most air carriers. Along with the itinerary receipt, you will need an original passport, birth certificate or foreign passport for minors.

There is also a service that allows you to check in for a flight via the Internet. This is very convenient and saves the passenger's time.

Additional information. For people traveling for business purposes, proof of the financial costs of the trip is required. The company's accounting department provides an electronic ticket and boarding passes, so you should not lose or throw them away.

Conditions for return/exchange of electronic receipt

Sometimes you have to cancel planned trips and urgently change plans. Air tickets purchased in advance can be returned or the departure date can be rescheduled.

What should I do to return my e-ticket? You must contact the airline or fill out on the carrier’s website special form for return. Electronic ticket is no different from the standard one, therefore applicable to it general rules return. There are two options for returning or exchanging air tickets: voluntary and forced. Aeroflot has refundable fares, non-refundable and refundable with a fine.

Voluntary refund implies agreement with the rules and requirements of the fare under which the ticket was purchased. There are also non-refundable fares, the cost of which is not refundable in case of flight cancellation. Different tariffs suggest different conditions, it is important to review them carefully before booking.

A general pattern that is worth paying attention to: the cheaper the air ticket, the more unfavorable for the passenger the conditions for its return or exchange.

An involuntary return allows the customer to claim their money, even if the rate is non-refundable. The grounds for forced return are:

  • Flight cancellation, transfer to another date, delay for more than 8 hours due to the fault of the air carrier;
  • Death of the intended passenger or death of his next of kin;
  • Change of aircraft, which entailed a change in class of service.

Video

Travel should be enjoyable, no matter what your purpose. And it begins not with the plane, but with the purchase of a ticket. Ordering an electronic ticket is in the best possible way quickly and easily select the best offer and as soon as possible reserve for yourself best place in an airship.

You can purchase an electronic ticket via the Internet. To do this you need to contact search engines and enter “buy e-ticket” into the search bar. You can go to any proposed site that provides a similar purchasing service. You can independently choose the required ticket, the specific route and the desired time. If possible, you can choose for yourself and specific place in transport. Next, place an order, and your place is instantly reserved in the system. transport company. You can pay for a ticket in several ways: with a bank card (MasterCard and Visa) online, with electronic money (WebMoney, Yandex-money, Easy Pay and many others) or by bank transfer.


In the event that you pay the cost of the ticket immediately by transferring money from an electronic wallet or bank card, literally within a few minutes you will receive confirmation of the payment facts and a file with an electronic ticket to your e-mail.

What is an e-ticket

Electronic plane tickets have been used by all major airlines in the world since 2008.

An electronic ticket (e-ticket) is not a paper document, but an entry in the airline’s database.

Such a ticket is convenient because you can buy and receive it without leaving your home or office, and it cannot be damaged, lost or forgotten.

The buyer receives not the air ticket itself, but its prototype - an itinerary receipt. It contains all the necessary information about the flight and is confirmation that the e-ticket has actually been issued.

An itinerary receipt from Tutu.ru is sent to the specified email within 15 minutes (or no later than 1 hour) after purchasing air tickets on the site. The exception is charter flights. You will receive a voucher within 1 hour, and an itinerary receipt no later than 12 hours before departure. The itinerary receipt can be printed an unlimited number of times. You can do this yourself - at home, in the office or at the airport.

What to do with an electronic ticket after purchase? On the day of departure, go to the airport at least 2 hours before departure with an itinerary receipt for flights within the Russian Federation and 3 hours before departure for international flights. You must have with you the original document that was specified when purchasing the air ticket. When flying internationally, you must have an itinerary receipt to confirm your return flight.

What does an e-ticket look like?

Electronic airline tickets are records in airline databases. At the same time, electronic air tickets are documents confirming the conclusion of an air transportation agreement.

You can see, print and take with you to the airport a prototype of an electronic ticket, route receipt, which contains everything necessary information about the flight.

We recommend that you print out your itinerary receipt and take it with you on your trip. Tutu.ru sends route receipts to email within 15 minutes (maximum 1 hour) after issuing electronic tickets on the website.

What is an itinerary receipt

An itinerary receipt is issued to confirm the purchase of an electronic air ticket.

It contains:

Full name of the passenger;

Passenger's passport details;

Information about the route;

Payment information;

Other information.

Tutu.ru sends an itinerary receipt by email within 15 minutes (maximum 1 hour) after issuing electronic tickets on the website.

As a rule, in most cases it is not necessary to carry an itinerary receipt with you during your trip.

An itinerary receipt may be needed, for example, to enter the airport building. It is mandatory to have an itinerary receipt with you when flying abroad to pass passport control at airports. In this case, the receipt confirms that you have a return ticket or are continuing further along the route.

Please keep your itinerary receipt and boarding pass until the end of your trip.

In the “booking number” field, enter the six-digit reservation code in the Galileo system, in the “passenger’s last name” field, enter the last name as indicated on the ticket ( in Latin letters). Click the “view booking information” button and go to the “e-ticket” section.

- the ticket was issued through Gabriel - such tickets are checked through the Siberia Airlines website - s7.ru

Go to the “information” section, then “S7 services”, then “online services”. Under the “manage bookings” subsection, click the “more details” button. The “booking search” page will open. On the “booking search” page, enter two parameters: first the product identifier - a five-digit booking code, then the passenger’s last name - as indicated on the ticket (in Latin letters). Click the "find" button. Information about passengers' flights will open.

— the ticket was issued through Saber — such tickets are checked through the website

To check your ticket, you need to enter the six-digit reservation code in the Saber system (consists of 6 Latin letters) in the Check Your Itinerary section in the “Type your reservation code” item, then enter the passenger’s last name as indicated on the ticket in the “Add passenger last name” item ( in Latin letters). Click the "view itinerary" button. The portal may request the email address you provided when ordering your ticket.

— the ticket was issued through Sirena-Travel — such tickets are checked through the website myairlines.ru

In the “orders” section, select the “your order” subsection. Then, in the “order number” field, enter the six-digit reservation code (consisting of Russian letters with numbers), in the “last name” field, indicate the passenger’s last name, as indicated on the ticket (in Latin letters). Click the "show information" button.

Using online booking system services, you can view, print or send detailed information about the flight you have chosen. The service is available 24 hours a day.

Are mistakes allowed on an air ticket?

The airline reserves the right to not allow passengers with documents containing errors to fly. Such passengers can return an unused ticket on a general basis according to the refund rules established by airlines for passengers who voluntarily refuse to fly.

Some airlines - China Southern Airlines, AirBerlin, a number of Asian airlines do not make a single mistake in writing the passenger's last name/first name.

When flying to the USA with any airline, any errors in the air ticket are not allowed.

Electronic ticket

Example of an electronic ticket

This article is devoted to electronic ticket technology, which is used in civil aviation in the world and in Russia. Information on the use of similar technologies in other service industries should be sought and posted in other Wikipedia articles, including articles that have not yet been created.

Electronic ticket or e-ticket- this is an electronic document certifying the contract air transportation between the passenger and the airline. Unlike a paper airline ticket, an electronic ticket is a digital entry in the airline's database.

Disadvantages of paper ticket technology

Technologies for using traditional paper airline tickets were created in the first half of the 20th century, taking into account the capabilities of the technologies used at that time for storing, transmitting and processing information. In particular, paper media were used to store information, telegraph and telephone voice channels were used for transmission, and large repositories of paper media were looked through with the eyes to search for information. The technologies used did not allow carrying out on a mass scale at an acceptable cost. short time even a random check of air tickets presented by passengers to receive transportation services or for a refund if they refuse transportation. Thus, the issued air ticket should have been in itself a carrier of complete information that is necessary for the provision of services and the corresponding monetary payments. At the same time, at various stages of the process of selling tickets and transporting passengers, deliberate malicious actions are theoretically possible to falsify information about concluded transportation contracts in order to illegally obtain any financial gain. (For example, in a legally purchased ticket, information about the route and ticket price was corrected to a higher one, after which such a ticket was presented for return. There are also known cases of issuing counterfeit tickets on stolen forms and other types of fraud). As a result of these and many other factors, special measures have been developed to conduct air ticket sales procedures. In particular, the following restrictions existed:

1. The air ticket must be issued on a special form, which is equipped with anti-counterfeit measures (for example, paper with watermarks).

2. Air ticket forms must be strict reporting forms, in respect of which special rules for accounting, storage, transfer for use, and disposal apply.

3. The procedure for issuing an airline ticket should have implied copying information from the ticket onto other media (for example, tear-off ticket coupons) and transferring these media to other enterprises for accounting, use, acceptance for execution, archiving and other purposes.

All this made the procedure for issuing an air ticket quite expensive. There is information that airlines' costs for issuing ticket forms and other costs associated with organizing the sale of tickets on paper forms reached $10 for each ticket sold.

Advantages of an electronic ticket

At the end of the 20th century, the situation with the storage, transmission, processing and retrieval of information changed significantly. The speed of information transmission and processing, as well as the capacity of information storage and the speed of information retrieval have increased significantly. All this made possible the emergence of electronic ticket technology. Unlike a paper ticket, an electronic ticket is a collection of records in databases of various computer systems. An electronic ticket does not require a special form - all information is stored in computer memory and, if necessary, quickly transferred from one computer to another. Accordingly, airlines' costs for the production of forms and their circulation are reduced. Further, with the development of e-commerce and electronic payments, it becomes possible to pay for an air ticket using automated devices (ATMs, payment terminals, bank computer systems). Thus, the costs of airlines and ticket sales agents for organizing cash flow are reduced. In addition, the introduction of electronic ticket technologies can reduce some other costs.

Booking e-tickets

Electronic ticket booking can be done as follows: traditional way(through operators and computer reservation systems), and independently by passengers through the websites of airlines and agencies. Payment for a ticket can also be made either in the traditional way (cash to the cashier) or using electronic payment methods.

Electronic ticket sales sites

You can buy an electronic ticket yourself on the Internet on special websites. The advantages of online ticket purchasing are that the booker receives complete information about all possible flights offered by airlines on a given route, and also sees the structure of the air ticket price, indicating the fee for the transportation itself and airport taxes. The purchase is made much faster than a standard purchase through a travel agency. The purchase and payment of an electronic ticket is carried out on sites that are connected to airline ticket sales resources. Credit card is accepted for payment. Confirmation of purchase is sent by email.

Route receipt

Itinerary receipt is information about the fact of booking and payment for an electronic ticket, printed on paper. Unlike paper tickets, itinerary receipts do not require special forms. The itinerary receipt is printed on plain paper on a regular computer printer. If a passenger books a ticket on his own, he is given the opportunity to print out the itinerary receipt himself.

Check-in for flight

Development of technology in Russia

The development of electronic ticket technology in Russia is somewhat difficult due to the relatively low (in relation to European countries) level of development of data transmission systems (especially in the Asian part of the country). However, these difficulties belong to the category of technical problems that can be solved with sufficient level investment in their solution.

On December 5, 2006, Sirena-Travel CJSC (the operator of the Sirena-Travel automated distribution system and the customer for its development) announced that the first electronic ticket for a UTair airline flight had been sold through this system.

As of November 2008, sales of electronic air tickets through the Sirena-Travel ADS are made for flights of 22 airlines, in particular for the airlines Transaero, UTair, Siberia, Aeroflot, and Ural Airlines.

Notes

Links

  • Patents for electronic ticket technology (English)
  • An updated list of airlines has been published for whose flights the sale of electronic tickets is open at Sirena-Travel GRS

Wikimedia Foundation. 2010.

  • Electronic document management
  • Electronic generator

See what an “Electronic ticket” is in other dictionaries:

    electronic ticket- [Department of Linguistic Services of the Sochi 2014 Organizing Committee. Glossary of terms] Topics: sports (commercial activities) EN eticket ... Technical Translator's Guide

    Electronic ticket- Electronic forms of transportation documents used to draw up an agreement for the carriage of passengers and baggage and related services... Tourist vocabulary

Introduction of electronic technologies into daily life a person gradually affects all areas of his life. This did not bypass the sphere of air flights, where from December 1, 2007, according to amendments to the Air Code of the Russian Federation, an official document confirming an air transportation agreement between citizens and airlines, along with a paper document, became its electronic version - an electronic transportation document ( electronic air ticket).

Electronic ticket

An electronic air ticket is the entry and storage of information about a passenger into the air carrier’s database. This information includes the client’s personal data, his route of movement and the fact of payment for the ticket. In other words, in order to fly to a particular country, you do not need to have a paper ticket in your hands in the sense that we are used to understanding. Now it has become possible to issue a ticket via the Internet and in order to fly somewhere, it is enough to present only your passport at registration, because... all necessary information is already in the database.

This document takes the form of an A4 sheet, where all the necessary information is indicated. For your own peace of mind, you can print it out and present it at the registration desk along with your identification document.

How to purchase an e-ticket

So, you have decided to purchase an air ticket from one company or another to fly to a certain destination. To do this, just go to the website of the company whose services you want to use and issue a ticket in your name, filling in all the required data - the route and date of the desired movement, personal data. After you fill out all the required fields, you will be offered payment methods for tickets - cash or bank transfer, bank card, etc.

If you choose cash, you will have to go to the nearest ticket office or traditional ticket office to pay for your purchase. It often happens that the office is located only in Moscow or another large city. Therefore, this type of payment is rarely used by travelers.

The electronic payment method has a great advantage, because... in this case there is no need to go anywhere. After paying for your ticket online, the document required to board the plane will be sent to you by email. Read more about and.

Checking in for a flight with an electronic ticket

Registration of passengers who have issued electronic tickets is carried out according to the standard procedure, and in some cases with significant time savings. The latter is possible if the passenger has checked in for the flight independently, either via the Internet or using special terminals installed at the airport (not every airline has one and not every airport).

Yes, such self-registration is not available to everyone. First of all, passengers flying with animals or those who require baggage check-in will not be able to issue it. Such passengers will have to go through the standard check-in procedure.

Accounting report

An electronic ticket, just like a regular paper ticket, can be attached to a business trip accounting report. The only thing that may be required in this case is the original boarding pass.

In any case, it is important to remember that an electronic ticket is official document, which is subject to all the same rules as the standard ticket we are used to, i.e. subject to return and exchange.



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