sends an order to the client, he provides a special tracking number. And here the period begins for new buyers when they wait for their parcel. During this time, they may begin to panic several times. Very often people start to panic if the parcel does not change status for a long time. And with any, every slight delay, many worry. Customers are afraid for their money, that the goods will not arrive, and that now they have to do something.

Let's find out why there are delays when updating statuses, as well as what time frames are considered the norm. In addition, we will tell you what to do if the status of your parcel does not change for a long time.

Why does the status of a parcel from Aliexpress not update for a long time?

Let's look at the most common reasons, due to which parcels remain in the same status for a long time.

Data about the parcel from Aliexpress were not entered into the postal service system

If you were given a tracking number, this does not mean that the parcel is in the mail. It takes approximately 10-15 days to track before the tracking code starts. This situation occurs because the seller first books a room, then the parcel is handed over to the carrier and he then takes the parcel to the post office. After this, it will take some time until the data is entered into the tracking system. You don’t have to do anything here, you just need to wait until the information is read.

The parcel is being tracked by Aliexpress, but has not yet been shipped.

Sometimes an initial status appears in the site’s tracking system, which indicates that information about the parcel has been received by mail. This means the seller ordered a track number, but the product itself is still with him. Sometimes this is where it all ends.

In such a situation, wait for some time. In your personal account A timer will count down, after which the order will be closed if the seller does not send the parcel.

The parcel number from Aliexpress is tracked only within China

When you order cheap goods, the parcels can be sent by courier or the cheapest services. Their tracking numbers only work domestically. That's why they are tracked only in China. After the parcel crosses the border, it will be assigned new number, with which she will go further. Of course, you won't recognize him. Therefore, statuses will not be tracked in the future. Therefore, your task is to wait for notification of the parcel.

Parcel from Aliexpress stuck at import stage

As a rule, this stage is the longest. It lasts up to two weeks. Although there are also points where this status can hang for a month or more.

You will not affect the speed of the parcel. Just like you won’t immediately understand whether she left the country or not. It may be marked as sent, although it will be placed in a container with those parcels that are just waiting to be sent. After that, it will go to temporary storage and wait in line for shipment. Therefore, be patient and monitor the buyer protection periods.

Parcel delivery from Aliexpress stuck at customs

Sometimes, judging by its status, a parcel ends up at customs and remains there. This is due to several factors:

• Customs is heavily loaded and employees do not have the ability to process parcels on time
• The parcel is lost. If the parcel has been under customs control for 3 days, then you can independently contact the relevant department and find out what’s wrong with your shipment

Mail is busy due to holidays

Please note that delivery varies depending on the season. different speed. If the order was placed, for example, during the Chinese New Year, then due to the large influx of parcels after the weekend, they will be processed longer than usual. You just have to wait a little.

Delay in updating mail and delivery service databases

Some services update their statuses with a huge delay. The parcel may have already reached you, but judging by its status, it will only arrive for export.

Physical movement of a parcel from Aliexpress

At the beginning of the journey, the parcel changes status frequently. The goods move quickly through cities, but then suddenly stop for a week. And this is because she may be sailing on a ship. Sometimes she has to travel long distances in this way. Undoubtedly, at this stage it takes time for the goods to arrive for the next sorting.

Your parcel from Aliexpress is lost

The most recent case when the status is not updated for a long time is when a package is lost in the mail. This happens extremely rarely. Many buyers think that in such a situation they will not get their money back, but this is not the case. You can safely open a dispute. Although it is better to talk to the seller first so that he can clarify the situation. It is he who must do this, since he is the sender.

What to do if the status of your parcel from Aliexpress is not updated for a long time?

Everything is very simple here. You have two ways:

• If there is no data in the first 10 days, then just wait. Then write to the seller or open a dispute.
• In the second case, if at least some information appears, then the parcel has definitely been sent to you. In such a situation, until the delivery guarantee ends (blue clock), you should not open a dispute. If your track is being read, then just watch.

Experienced buyers recommend extending the timer 5 days before the completion of transaction protection if the parcel is stuck within the country. Or open a dispute a couple of days before the end of protection, with the reason that enough time has passed and the parcel has not arrived.

sends the goods, he provides the buyer with a track number to track it. From this moment begins the most nervous period - waiting for delivery. Often, when parcels stop in one place for several days, buyers begin to worry that the status does not change for a long time and panic. Undoubtedly, everyone does not want to lose money, and often a lot of it, but is there really any reason to worry? Let's figure it out.

Why is the parcel status not updated on Aliexpress for a long time?

There are several main reasons why Aliexpress Parcel statuses may not be updated for a long time.

Reason 1. Parcel details are not registered

If you are provided with a tracking number, this does not mean that the parcel is actually at the post office. Usually, after providing the track number, no information may be received for up to two weeks, since the seller can only send the parcel by courier at this time, and he also needs time for delivery, and the data is not immediately entered at the post office. Thus, if there is no tracking information within two weeks, then you should not worry, but just wait a little.

Reason 2. The first tracking status has already appeared, but the parcel has not yet been sent

For some postal services, the first status appears as soon as they receive data about the parcel, although the parcel itself may not have been sent yet. According to the rules, the seller must send the parcel within two weeks. If he does not do this, a status will appear that the transportation has been cancelled. We told you what this status is and what to do in this case.

Reason 3. Track number can only be tracked within China

If you ordered a very cheap product, then the package will also be sent to you in the most budget-friendly way. So, usually, instead of track numbers, invoice numbers are provided. And you can only follow their movements while they are walking through China.

When the parcel crosses the border, it will receive an internal number in your country, which is no longer provided to you, and therefore you will no longer be able to track the parcel. So, it turns out that the latest tracking status will show that the parcel has been sent to the recipient’s country.

After this, there will be no updates, so you can only wait until the postman brings you a notice.

4th reason. The parcel has not yet passed the import stage

As a rule, importing parcels is the longest stage of all. It can last up to two weeks. Although there are also slower points where old equipment is installed, and the accumulation of parcels is very large. In such cases, parcels may be stuck for a month or even more.

You will not be able to influence the speed of movement in any way, because it is not known in what country it is. The item may simply be marked as shipped, but in fact it will be in a temporary storage container waiting to be picked up from there. So just be patient and watch the order protection timer.

5th reason. Parcel stuck at customs

Sometimes it happens that the last status of a parcel indicates its arrival at customs control and the movement stops there. In this case, there may be several reasons why the parcel is stuck at customs. The first reason lies in the high workload, since a huge number of parcels go through employees and they do not have time to process everything at once. In addition, the package may get lost along the way. Therefore, if 2-3 weeks after the parcel arrives at customs nothing has changed and it does not move further, then you can contact customs officers and clarify the situation.

6th reason. Mail is very busy

You should know that the speed of parcel delivery is affected by seasonality and holidays. So, if you order goods during major holidays, for example, Chinese New Year, then keep in mind that the mail will be loaded several times more than usual, so processing will take longer long time. In addition, on major holidays the post office may not work at all, and this is also a cause of major congestion.

You will also have no influence on this situation. Again, all you have to do is wait.

7th reason. Status updates are delayed

Some delivery services differ in that their information about shipments is updated with delays. Therefore, your parcel may already be significantly ahead, and in tracking it may not even arrive for export. This situation is usually observed at the Estonian post office. And at China Post such cases occur when there are server failures. Therefore, statuses may not be updated for a long time.

8th reason. Physical movement of the parcel

There are cases when, after being sent, a parcel changes status almost every day, and then stops moving for a while. This happens, for example, if the goods are traveling on a ship. Parcels often have to travel vast distances by land. As you understand, these stages require a lot of time and only when the shipment is in next point its following, then a new status will appear.

9th reason. Parcel lost

The last case is extremely rare - postal employees lost the package or it was stolen. Most buyers are afraid of this because they think that no one will return their money, but this is not the case.

What to do if the status of your parcel on Aliexpress does not change for a long time?

In fact, if with a product with Aliexpress If a similar situation occurs, then there is no need to worry. There are two ways to solve this problem:

• If in the first 14 days you have not received any information about the movement of the parcel, then first write to the seller and ask what’s the matter, perhaps he did not even send your order for some reason. If you have not received an intelligible answer or have not received one at all, then demand your money back.
• If you see that the parcel nevertheless started moving, but then for some reason stopped in one place, then do not try to quickly open a dispute, as the administration will tell you to wait, because the goods are on the way. Here you really have to wait until there are a few days left until the end of order protection. When there are only 5 days left on the timer, write to the seller and try to clarify the situation. There have been cases when the goods were not sent at all for various reasons. If everything is in order and the seller gave you a good answer as to why the parcel is still not there, then agree with him to extend order protection for some more time. Otherwise, if the seller ignores you and does not give any answer, and the timer is already running out, then open a dispute.

Video: How to track a parcel from AliExpress?

The stage while the package from Aliexpress reaches the buyer is one of the most exciting. Since along the way it can get stuck, lost, damaged or stolen. As a result, buyers have questions: when should they start worrying if the tracking number is not updated for a long time? When to sound the alarm so as not to miss time?

1. There is no information on the track at all.

If the track does not have a single tracking status, then you can write to the seller 10 days after the day the parcel was sent. If it doesn’t help and nothing changes, then we start to worry 15-20 days after sending and open

2. The “Electronic dispatch notification” status does not change

This status may sound like “Electronic information received.” If this status hangs for more than 4 days, then we write to the seller so that he still sends the parcel. If the seller makes excuses or does not respond, then 14 days after the day of dispatch we open a dispute. As of November 2017, mediators approve disputes with this status as no tracking. Only in a dispute we write that the seller has booked the track, but there is no information about the parcel arriving at the post office. The phrase might sound something like this:

This tracking information means that the seller has booked the track number but the parcel has not actually sent

3. The parcel is stuck in China.

If the latest status of the parcel says that it is somewhere in China, then you can start worrying in 10 days. Write to the seller and ask him to find out what happened to the shipment. But at this stage only the seller can help. Therefore, if he is silent or asks to wait, then all that remains is to wait patiently until the delivery deadline and open a dispute if the parcel does not move.

4. The export status does not change.

If your parcel is stuck at the export stage, you can write to the seller as a precaution. But in fact, this is the stage when it is difficult to somehow influence. But you can start to worry after 2-4 weeks of freezing of the tracking status, during sales or holidays 4-6 weeks.

5. The import status does not change.

This stage is also very slippery. The parcel has arrived in the destination country, but has not yet been received by customs. Usually this stage takes up to 4-5 days. But, since it is difficult to look for leverage, we also write to the seller for prevention. And we open a dispute 2-3 days before the delivery deadline if the package does not arrive.

6. The customs clearance status does not change.

Usually, parcels can take up to 4-5 days at customs. Therefore, you can start to worry if the status does not change for more than 5 days. Call customs or send them email to find out why your package is stuck.

7. The parcel is stuck in sorting.

This is a very common situation. Especially for parcels sent by Singapore Post (as parcels with SG track are often manually sorted). This stage usually takes a couple of days. But it can last 2-3 weeks, during periods of heavy load. We start to worry if the parcel does not move for 14 days. You can either call sorting center. Or write.

8. The parcel is stuck at an intermediate point in the recipient's country.

If the track has ceased to be tracked in the recipient’s country, then the first thing you need to do is call the hotline of that postal company, which delivers the parcel. If they don’t help there, then 14 days after the last status we write an application to search for the parcel.

Have a question? Write it in the comments or chat

“My Parcel” tracks shipments from Russian Post and more than 100 other services.

If you have difficulties working with the tracking service postal items“My parcel”, read this section. Here we have answered the most popular questions asked by our users.

1. What numbers can be tracked using your service?

• internal Russian numbers of 14 digits;
• registered international numbers that begin with the letters R, C, E, V;
• unregistered international numbers starting with the letter L (if such a possibility is provided by the postal service performing the delivery).

The service allows you to track the movement of a parcel in the country, both departure and receipt.

2. What do you need to track your shipment?

To receive up-to-date information about the location of your shipment, enter the track number in the window on the main page of our website. For simple tracking, registration on the service is optional. However, registered users get more options. For example, they can assign a memorable name to the shipment or set up SMS notifications about changes in the status of the package.

3. Are there any restrictions on the number of packages that can be tracked?

Unregistered users can track up to 25 postal or courier items daily.

4. How often are shipment statuses updated?

Automatic check statuses of shipments is performed at intervals, the duration of which is determined by two factors - the presence of a connected SMS notification and the date of the last status change.

If the SMS notification service is activated and the last status change:

• less than 7 days ago - update 1 time per hour;
• 7-30 days ago - update once every 4 hours;
• more than 30 days ago - updated once every 12 hours.

For numbers that are not connected to the SMS notification service and have the last status change:

• less than 7 days ago - updated once every 4 hours;
• 7-30 days ago - update once every 8 hours;
• more than 30 days ago - updated once every 24 hours.

SMS notification - up-to-date information about all status changes in your mobile phone.

5. Why was the tracking of my parcel suspended?

Pausing tracking is possible in two cases:

• if the last change in the status of an unregistered item (numbers starting with the letter L) occurred more than 10 days ago;
• if the last change in the status of domestic or registered international departure happened more than 60 days ago.

6. Can tracking be resumed?

You can resume tracking using the "settings" button, which is located to the right of the tracking number in your shipment list. To do this, just select “resume tracking” in the settings menu. After this, the service will be extended for 30 days, while automatic update performed once a day.

Resumption of tracking is only possible for registered and domestic Russian shipments. It is not possible to resume tracking of an unregistered number (beginning with the letter L).

7. Why does the system say that my number is invalid?

This usually means that an incorrect track number was entered. Check that the form is filled out correctly and make sure that:

• The domestic shipment number is entered without spaces, letters, or other symbols and consists of 14 digits;
• number international parcel contains: 2 initial letters (type of departure); 9 digits (the last one is the control digit); 2 letters ( sender country code); and also entered without spaces or extra characters.

8. Where do you get data on the movement of shipments?

The My Parcel service uses open sources postal and courier services peace. Today we track postal data from Russia, the USA, China, the UK, etc. Full list countries is available on the page " Tracked Postal Services ».

9. Do you have an API?

Yes, I have. To get more detailed information about the possibilities, check out relevant section our site.

If you have not found the answer to your question, please contact us using any in a convenient way. We will be happy to provide you necessary information about the operation of the service and the capabilities of our users.