Flora Express is an international flower delivery service that delivers bouquets and gifts all over the world. Thanks to direct contacts with flower salons, the selected bouquet or composition will be delivered to almost any city in Russia, Ukraine, Belarus, the Baltic countries, the Caucasus, Central Asia, as well as in America, Europe, Asia, Australia and Africa.

Complaints and reviews about Flora Express

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Good afternoon. I am very pleased with how your company fulfilled my order (number 360605) for delivery of flowers to my mother in Ruza (Moscow region). With your help, we made a holiday for my mother on her 69th birthday. I thank the entire team of your company! Best regards, Ivan.

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I am very pleased with the Flora Express service! I order bouquets for any significant occasion only here! Always fresh flowers, orders completed on time and a responsible attitude to work. Delivery is always to the right address, not a single order is lost. Thank you for the service

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I ordered Pink Tulips. They delivered purple ones. Very poor design, different from the photo 10 times. I also ordered a postcard with a message - the handwriting was clumsy, as if a first-grader had written it. The order arrived an hour before the specified maximum time, although the service works very poorly, they answer every 15 minutes and ask for the order number again, 5 hours have passed and they give the same standard answer - check with the florist. The call was answered in the same way - we’ll check with the florist, we’ll call in 15...

Unable to perform international orders. I ordered flowers through them to Spain 2 times and they let me down 2 times full program. The first time, instead of March 8, it was delivered on March 9. They gave 15 excuses why they couldn’t. Well, okay, everything happens. The second time they were unable to deliver. Either there are no flowers, then they are not fresh, then the florist left, or for technical reasons... And every time: we will definitely deliver tomorrow. Tomorrow everything repeats again. They could not deliver even within 3 days after ordering. You can't trust them, they'll ruin everything.

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Hello! I made an order for August 31 (from Moscow) to Dubai, I wanted to do something nice to a loved one, in the end the bouquet was not delivered at all. I was told that I didn’t have to call, they would contact me. As a result, I called them myself for 3 days and there was a feeling that they were not at all aware of the company’s services such as delivery abroad. They did not reach the florist on August 30, August 31, or September 1. The money was returned after 3 days. I give it a big minus. Order 266647

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On February 26, I ordered a bouquet of flowers from the florist-express online store for March 7. On March 1, I paid 6,404 rubles to Svetlana Sergeevna Ch.’s bank card. Tsvetov didn’t wait, he saw on the website that the order was cancelled. I didn't receive the SMS. Do not use the disgusting services of this store. They independently cancel the paid order for March 7th. Money is not returned. Be careful.

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I ordered a bouquet for a friend in Perth, butterflies of paradise, they called and said that there were no yellow orchids, they would make them brighter, but it would be beautiful. Today a friend sends a photo, I’m simply horrified, I’ve simply never seen greater bad taste, how embarrassing I am in front of my friend, there are no words. Complete misery, I will never apply again, no matter what they brought on time, but it would be better if they didn’t BRING THIS.

They hire florist assistants solely to work out complexes on them, provoke them to leave and do not pay wages. If you want to be wiped off your feet and happily sent to places not so distant, then this is the place for you. The vacancy for “florist assistant” hangs on Avito with frightening consistency. This, of course, is all clear that the situation in Moscow is not easy, work is very bad, but still within certain limits. I especially don’t recommend testing your strength and trying with them...

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We ordered flowers for my mother on March 8th. We paid in advance on March 5th, the flowers were never delivered to my mother, they didn’t call or explain what was going on. I haven't been able to reach them by phone for two days now. Complete feeling of a scam.

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Today I wrote a review on the FloraExpress website. The review was not posted, contrary to statements that _all_ reviews are posted, both positive and negative. I have been a client of the company for 7 years (initially under a colleague’s account). There have been complaints before, but last time I was so outraged that I decided to sever ties with this company. Delivery was in the USA to the hotel. I was informed that the bouquet was left at the reception (and not given to the recipient). In 2...

I assume that for the amount requested on the website for a bouquet (and this is exactly 2 times higher than the cost of a similar one in an offline flower shop), the service should be ideal. However, he is not one. Firstly, the comrades do not guarantee delivery time, they say from 9 to 21. When I tried to agree in the chat about delivery specifically for the morning, after two sentences they stupidly stopped communicating with me. As a result, my girlfriend waited halfway through March 8, and when the courier called her back at 4 p.m., then...

Flower delivery in Moscow. We deliver fresh seasonal flowers and gifts throughout Moscow. Our florists will put together for you both an inexpensive and a luxurious bouquet, to which you can additionally attach a gift in the form of a box chocolates, balloons or teddy bear. We accept orders around the clock and seven days a week. The delivery service operates daily from 9 am to 11 pm.

Order flowers in Russia. The online flower store Flora Express has a large partner network. We deliver flowers and gifts to 1,000 cities in Russia. The courier will bring the bouquet to your home, office or hotel. In some cities - already 2 hours after payment.

Flower delivery all over the world. Flora Express is an international flower service. We deliver flowers and experiences abroad in 4,800 cities around the world. In any of the cities, fresh flowers and positive emotions await the recipient. We can almost always deliver a bouquet on the day you order. A trusted florist collects a bouquet of fresh flowers in a salon near the recipient. Then the courier will bring the flowers to your home, office or hotel. Some cities will even send you a photo of the delivery.

24/7 support. We have attentive and polite customer service. Order flowers by low prices can be done on the website or by phone. Call center managers work around the clock, without holidays or weekends. They will answer any questions, accept orders and advise in difficult situations.

Non-standard orders. Our florists will be happy to create an individual bouquet for you to order, decorate a banquet or other celebration with flowers.

We collect with love. Everything in flowers must be perfect, so we pay special attention quality of bouquets. The best florists and trusted flower salons in 4,777 cities around the world work on your orders.

We deliver on time. We know that flowers are not just a gift, but an expression of your feelings, and doing it on time is half the success. Therefore, we do our best to ensure that your bouquet is delivered on time, so that you are understood and heard.

Fast free shipping. The bouquet is collected in the city where delivery is ordered, in salons with which fixed prices are established.

Twelve payment methods. the store accepts cash, bank cards, electronic money, transfers through terminals and other payment methods. Operators will help with payment at any time.